They did a great job at a fair price, plus the finanacing they offer is awesome!

Sales person - Ryan - personable. Measure guy never introduced self and was unapproachable. Crew leader - didn't introduce self - was accomadating to allow me to move car when they arrived an hour early. Denilson - superintendent - inspected, I pointed out lifted gutter cover, he said missing nail, said he would come back on Monday to replace it (still hasn't), sent someone back for the dumpster at 8 pm and that guy blew all the nails of the driveway INTO my garage which i did not notice until I pulled my car in. I picked up what i could see in the dark and dealt with nail cleanup the next morning. All of this in the aftermath of a horrible storm which left much of the town without power and daily forecasts for more bad weather.

Did not have to be home during work and everything was cleaned up.

I did refer and our neighbor also got their roof replaced by M&M

BBB A+

The crew was on time, EXTREMELY had working and went well beyond their duties in that my roof was put on on the day of the tornado which came up suddenly. My new roof was damaged by large branches in my backyard and they got the branches off my roof and sealed the holes . They had to use a generator since I lost power. They completed the job, cleaned up the entire property and were here from before 7 am to after 7 pm. The Superintendent was o course also on the job and was exceptionally kind and helpful on that day and beyond. Thank goodness no one was injured - the storm came up so fast. They were all outstanding.

The service was high quality, with timely responses and expert knowledge.

I loved everything about the product installation and our project manager. I was not a fan of our sales rep.

One of the most professional and pleasant experiences in years!

Answered all of my questions and performed a thorough post-job cleanup.

The salesman was great

Because of the first experience 22 years ago and a job well done the first call this time was to M&M. Quote was fair and job well done again. Sales, and crew were 5 stars

Great all around

Their communication with me was not what I expected. It took them a while to contact me.

Would not recommend Trace. Have reached out to address concerns via email with Nick and Kristi with no response

Quick work. The roof and gutters look great.

It was a great experience! They did a wonderful job with my roof from start to finish.

Everyone I spoke with was helpful and courteous

There was very little follow-up from the company.

The expertise work that was done!

Communication up to the project was great; I was notified daily, but on the day of the project and afterward, it was like radio silence. The superintendent never gave me information on the progress of the project and when they were done, they just left, not letting me know they were finished.

The people I dealt with were knowledgeable and professional. I feel that high quality materials were used. The removal of old shingles and installation of new shingles was efficient.

The entire experience was professional and personally painless. Everything promised was taken care of without drama.

It went well.

Sales and service plus communication