Five Star Restoration & Construction, a full service General Contractor, is a Leader in Fire, Water, Smoke, Mold and Storm Disaster Recovery for Commercial & Residential properties, serving Northern California since 1989. Five Star’s 24-Hour Emergency Service includes; One Hour Response Time, Water Extraction, Structural Drying, Removal/clean-up of Sewage, Carpet, Rug and Upholstery Cleaning, Mold Containment, Remediation & Abatement, Sanitation & Disinfecting, Home Content & Garment Restoration, Safe Storage in our 19,000 sq. ft. facility, Ozone Deodorization, Electronics Restoration, Bio-Hazard Containment, Dehumidification, and Emergency Board-ups. You can count on Five Star’s certified, licensed professionals for peace of mind when disaster strikes. 24/7.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Water damage restoration (29)
Fire damage restoration (23)
Historic restoration (19)
Storm damage restoration (19)
Tree damage restoration (19)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Five Star Restoration & Construction Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Five Star Restoration & Construction Inc. in Sacramento, CA; Roseville, CA; Folsom, CA; Fairfield, CA; Vallejo, CA; Woodland, CA; Elk Grove, CA; Rancho Cordova, CA; Davis, CA; Fair Oaks, CA; and 34 other cities in California, North Carolina, Maryland, Colorado and Texas.
In this report, Five Star Restoration & Construction Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in April 2015. In that time, 41 out of 132 customers (31%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2018.
Five Star Restoration & Construction Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Five Star Restoration & Construction Inc. customer, and if Five Star Restoration & Construction Inc. completed work for you after April of 2015 but you haven't yet received a survey, please let us know.
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