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Five Star Improvements

Five Star Improvements, Inc, in Rochester, NY, takes pride in making homes look and feel like new again. We are a Preferred Roofing Contractor with Owens Corning and VIP vinyl siding installer with Vytec a Certainteed Company. Five Star Owens Corning Platinum Preferred Contractor Improvements was established in 2005 and is already one of Rochester’s top home remodeling companies. More

GuildQuality Member
Guildmember
Since 2016
Feedback Milestone
2-Year Anniversary
2018 - See more

Roof (204)

Siding (147)

Windows (147)

Owens Corning (138)

Projects

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All project locations are approximate

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Showing 1-5 of 5

Videos

Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.
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  • GuildQuality
  • Owens Corning Platinum Preferred Contractor

More about Five Star Improvements

As a GuildQuality Guildmember, Five Star Improvements relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Five Star Improvements in Rochester, NY; Pittsford, NY; Fairport, NY; Penfield, NY; Webster, NY; Spencerport, NY; West Henrietta, NY; Hilton, NY; E Rochester, NY; East Rochester, NY; and 28 other cities in New York and New Jersey.

In this report, Five Star Improvements has published a summary of the customer feedback they've received since they joined GuildQuality in February 2016. In that time, 119 out of 256 customers (46%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2018.

Five Star Improvements surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Five Star Improvements customer, and if Five Star Improvements completed work for you after February of 2016 but you haven't yet received a survey, please let us know.

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