Five Star Improvements, Inc, in Rochester, NY, takes pride in making homes look and feel like new again. We are a Preferred Roofing Contractor with Owens Corning and VIP vinyl siding installer with Vytec a Certainteed Company. Five Star Owens Corning Platinum Preferred Contractor Improvements was established in 2005 and is already one of Rochester’s top home remodeling companies. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Owens Corning (148)
General repairs (3)
Appliance upgrades (1)
Cabinets - custom (1)
Countertops & stone - custom (1)
Gutter protection (1)
Interior painting (1)
Kitchen remodeling (1)
Replacement roof (1)
Roof repair (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Five Star Improvements relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Five Star Improvements in Rochester, NY; Pittsford, NY; Webster, NY; Fairport, NY; Penfield, NY; Spencerport, NY; West Henrietta, NY; East Rochester, NY; Hilton, NY; Victor, NY; and 35 other cities in New York and New Jersey.
In this report, Five Star Improvements has published a summary of the customer feedback they've received since they joined GuildQuality in February 2016. In that time, 162 out of 393 customers (41%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2019.
Five Star Improvements surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Five Star Improvements customer, and if Five Star Improvements completed work for you after February of 2016 but you haven't yet received a survey, please let us know.
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