While the install was excellent and the team of Barry, Justin, Nick and Ryan was professional, knew what they were doing, and did a terrific job of both the installation and keeping my house clean, and then subsequently doing a nice cleaning afterwards, it's unfortunate that the business side (sales, measuring, paperwork, etc.) does not come close to their quality. If I could have worked only with the installers, I would have been very happy. Sadly, I wish I had cancelled the contract within the legally allowed timeframe to avoid so much of the nightmare working with this company prior to the installation! It's wrong for the business side to leave the mess to the installers who then take the brunt of any issues and all the frustration the business side creates.
Their prices are high, the attention to detail throughout the process is non-existent, and what they say vs. what occurs does not line up. $21,000 for the job (paid upfront due to going through Costco) and they didn't measure right (1 window more than 2" too short, never looked at outside to determine how to install!), installers not informed of what to expect requiring the installers to modify and adjust their work which required building up one sill. The company lied on the building permit to the city stating less than half the cost for the job and therefore paying less than half the permit fees. When attempting to escalate issues, there was no response except from the people I had the issues with! 5 windows are double-hung and yet no sash pull on the upper windows, which are available according to manufacturer, but this company stated "this is just how they are made" making me go direct to manufacturer for help.
The installers were not even informed of being schedulded until the day before, yet the company required me to book the install date 5+ weeks in advance. Of course, on the day they were supposed to arrive, I got a call 2 hours after they should have been here to be told they weren't coming that day. This company caused me an entire day, wasted due to really bad time mgmt costing me more than $2,000 of work, so now the cost of this job went up even more!
Therefore, they failed in all ways except the install itself and therefore the other work I am planning to do and could have used them for (roofing, additional windows, etc.) will definitely, absolutely go to some other company. Beware!!
You get your money's worth.
They can provide better quality for the amount you pay. The material is not what I expected.
fri. i had about 10 gallons escape from the door before i knew what had taken place . It had spread froc spread from the bathroom to the closet..may need a new door...already had teck out here once........
The company is not trusted and they lack communication skills. I had to look out for what they were doing and keep calling them to make sure the company was doing what they were supposed to do. They also have low integrity.
I really enjoyed it!
Don't use them.
Communications were not as smooth as we thought that they should be. Initial survey of project requirements was not very accurat, causing much more time to install the plumbing and electrical hook up. The projected time of installing the tub was 1.5 days. It required 3 days to finish the project.
The Dreamstyle installers were knowledgeable and experienced. During the shower installation, they encountered some unexpected problems, but because they were experienced tradesmen, they were able to come up with solutions without having to delay the project.
Dreamstyle Remodeling was very good in the job they did, the workers were particular and the personal service was excellent.
Dreamstyle Remodeling provides extremely poor service and quality of craftsmanship. The work provided is extremely poor and the staff does not appear to wish to remediate the problems promptly . They also do not use licensed contractors.
It was an exceptional experience from start to finish.