Eliminating the vast quantity of challenges that arise from any sort of water-related disaster requires not only skill, but professionalism at the highest levels, and this is why 911 Restoration Boston owner Eli Elfasi, and his water damage Boston team are all licensed, insured, and bonded, to take on anything that comes their way.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Fire damage restoration (48)
Storm damage restoration (48)
Water damage restoration (48)
Historic restoration (17)
Tree damage restoration (17)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, 911 Restoration - MA relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of 911 Restoration - MA in Boston, MA; Cambridge, MA; Salem, MA; Framingham, MA; Swampscott, MA; Concord, MA; Mansfield, MA; Acton, MA; Plymouth, MA; Somerville, MA; and 28 other cities in Massachusetts.
In this report, 911 Restoration - MA has published a summary of the customer feedback they've received since they joined GuildQuality in March 2017. In that time, 11 out of 60 customers (18%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2017.
911 Restoration - MA surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a 911 Restoration - MA customer, and if 911 Restoration - MA completed work for you after March of 2017 but you haven't yet received a survey, please let us know.
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