GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Whole house remodel (18)
Custom home (12)
Bathroom remodel (9)
Kitchen remodel (8)
Screen porch (4)
Swimming pool (3)
Windows & doors (2)
Bedroom remodel (1)
Exterior trim (1)
Interior painting (1)
Laundry rooms (1)
Masonry or brick work (1)
Master bedroom (1)
Outdoor living area (1)
Replacement roof (1)
Water damage restoration (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Gray's attention to detail amazing. He does the work as if it's is own home.
Tuckahoe Creek Construction and Gray Stettinius renovated our home as if it were their own. Incredible hands on attention to detail, consistent and frequent communication and top-notch subs form the foundation of their approach. Gray and team were flexible to deliver a result that exceeded our expectations AND hit the budget despite numerous changes and unanticipated challenges in a 100 year old home. We are indebted to Gray and his team for their care and commitment to us and their work. A++.
Tuckahoe Creek Construction was simply fabulous to work with and literally transformed this home into the dream home that I have always envisioned. I was nervous about the entire construction process- but Gray (Tuckahoe Creek) was so thorough, understanding and knowledgeable that it quickly became a wonderfully fun learning experience. He actually came in under budget which was amazing as no corners were cut!! I would highly recommend Gray and Tuckahoe Creek Construction to anyone looking for a first rate contractor that only builds a quality product. I had such fun and am absolutely loving my dream home! Boodie M
Ten years ago we used Tuckahoe Creek to build our home. We had such a positive experience, that we definitely knew we wanted Gray to oversee our pool project and build the garage/bath/outdoor kitchen cabana! We could not have been more satisfied with the workmanship and the final results.
Gray and his team at TCCI did an outstanding job on our third floor addition. The execution and craftsmanship were exceptional and completely in keeping with the character of our home. This was our second project with TCCI and I look forward to working with them again on the next phase of our renovation. There is no other builder that I would consider working with.
Tuckahoe Creek Construction made every effort to adjust to my schedule, which is confusing at times. I had such trust and faith in the entire crew, that I was able to leave keys with them. This enabled them to replace windows while I was out of town. Because I have a dog, this process worried me. All members of the Tuckahoe Creek team took great pains to keep the dog from escaping.
Every time I enter my yard and house, I am so pleased that Tuckahoe Creek Construction was available to do the work. I have received many compliments.
WOW!! Could not have had a better renovation experience. Gray and all employees and subcontractors are polite, pleasant and helpful with suggestions and advice. Beautiful, high quality work, very neat. Plan to use Tuckahoe Creek for all future projects and will recommend to all my friends and colleagues.
As a GuildQuality Guildmember, Tuckahoe Creek Construction relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Tuckahoe Creek Construction in Richmond, VA; Midlothian, VA; Manakin-sabot, VA; Manakin Sabot, VA; Ashland, VA; White Stone, VA; Irvington, VA; and Rockville, VA.
In this report, Tuckahoe Creek Construction has published a summary of the customer feedback they've received since they joined GuildQuality in June 2005. In that time, 51 out of 61 customers (84%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2016.
Tuckahoe Creek Construction surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Tuckahoe Creek Construction customer, and if Tuckahoe Creek Construction completed work for you after June of 2005 but you haven't yet received a survey, please let us know.
Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.
Thank you for sharing your feedback. We will send you a post card with instructions on how to confirm your review. Once we receive your confirmation, we will publish your review.