Thompson Creek is exactly what you've been looking for! (more)
Thompson Creek is a great product. From the first contact I had with them I felt this company was something special. They were very low pressure. My husband was ill at the time and they went out of their way to ask me each time we spoke if this was a good time. The product was put in, in a timely manner. Nine people showed up so that at the end of the day everything was done to my satisfaction. Thank you Thompson Creek.
I purchased 2 replacement windows and a storm door. One window was small, replacing a dysfunctional sliding window with a double hung. Love it! The other was much larger, in the front bedroom which always seems 10 degrees colder than the rest of the house. I can feel and hear the improvement in that room; not only is it less cold (still have insulation issues) but it blocks so much noise. The storm door is great; I replaced one that has the full glass panel that you have to remove to put a screen in with one that has sashes. Looks good, and it works well. The poor installers were here on what was close to the coldest day of the year, but they got it done.
Thompson Creek produces excellent products and truly stands behind pleasing their customers, even decades after installation! I believe they use every opportunity to improve their services, no matter how flawless. they already are.
The Thompson Creek crew, Santiago and Marcos, who installed my doors, did so with great care and impeccable craftsmanship. There is nothing they did that I could complain about. They were very diligent in making sure EVERYTHING was exactly how it should be with no issues.
value and reputation
Quality of product and appearance of workmanship/install.
The crew did an excellent and professional job.
I am a very satisfied customer. Thank you
The timing - I had my gutters at the top of my "to do" list. And then the presentation from Garland and the quality of the product.
The installation was done so well. They got here on time and put up my gutters even with all the snow on the ground.
I was most satisfied with the quality of work and the cleanup and efficiency of the crew.
The install team, project coordinator, quality control officer, and everyone else that we worked with were professional and courteous. The window looks fantastic, and all of the problems we had with our old window (wind coming right in through it) are gone, keeping our living room warmer and more comfortable. We're very happy with the work and plan to use Thompson Creek again in the future.
Quality and reputation
The installation crew was very organized, and very nice and pleasant.
Quality knowledge and professionalism.
We chose them for the quality of the window.
I was most satisfied with the installation.
Everyone that came to my home, from the salesperson to the contractors, were very courteous and professional. They made sure everything was done in a neat, orderly fashion. I don't even know who they were, by name, at this point because it has been so long.
They were overall a very good company to work with. The team was polite and courteous the entire time they were here. All of the teams were working together perfectly.
They were very courteous and prompt. We had the snwostrosm and they were still prompt.
As a GuildQuality Guildmember, Thompson Creek Windows relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Thompson Creek Windows in Alexandria, VA; Silver Spring, MD; Baltimore, MD; Washington, DC; Bowie, MD; Springfield, VA; Gaithersburg, MD; Rockville, MD; Columbia, MD; Fairfax, VA; and 455 other cities in Virginia, Maryland, District of Columbia and Ohio..
In this report, Thompson Creek Windows has published a summary of the customer feedback they've received since they joined GuildQuality in July 2009. In that time, 16,516 out of 22,971 customers (72%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2014.
Thompson Creek Windows is a candidate for a 2014 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Thompson Creek Windows must survey all of their customers.
The review period for this member is closed.