Thompson Creek Windows
5000 Philadelphia RdLanham, MD 20706(866) 572-7335

Thompson Creek is exactly what you've been looking for! (more)


Customer Feedback Summary

Of 23,537 customers surveyed, 16,876 responded (72%)
Likely to Recommend
93%
Construction Quality
95%
Schedule
96%
Ease of Appointment Scheduling
96%
Factory Rep Punctuality
98%
Initial Inquiry Response Time
98%
Installation Crew
94%
Installation Crew Cleaned Job Site
93%
Knowledge Of Staff Who Schedule Appts
96%
Salesperson Knowledge
96%

Map of Recent Work

Reviews & Comments Reviews Only All Projects

Reviews & Comments

1,531 Reviews
1,284
111
44
28
64
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  • review
    Ron S.
    Montgomery Village, MD
    Apr 19, 2014
    Thompson Creek Windows

    Everything just went very smoothly. The salesperson was very knowledgeable. He showed me examples of Thompson Creek's wares. The fellow who did the measurements pointed things to me that I had never noticed. When the installers showed up to do the job, they arrived on time and did an excellent job. I can't find anything at all to say negatively, just that everything is perfect so far.

  • review
    Edward J.
    Burke, VA
    Apr 19, 2014
    Thompson Creek Windows

    Thompson Creek provided a detailed review of the work to be done, the expectations on installation day and provided the finest quality. The look and operation of the Thompson Creek windows are the best in their class. The Double Lifetime warranty is very attractive. That will potentially save me and future owner hundreds of dollars for any problems that are encountered over the years.

  • review
    Jeanne W.
    Woodbridge, VA
    Apr 19, 2014
    Thompson Creek Windows

    Our experience with Thompson Creek has been exceptional from beginning to end. First, the sales representative was informative about the door options. Then the project manager was helpful with information about what to expect the day of installation. The day of installation, the workers arrived 15 minutes into the window of time we were given; and the installer began by explaining clearly what they were going to do. The work proceeded, and we were impressed by their work ethic . . . work with no waste of time and clean-up. Of course, the quality of the doors is impressive with the life-time guarantee, the safety, the beauty and the energy saving. We paid a little more for Thompson Creek door installation on purpose . . . we got what we paid for: quality doors, quality installation, quality support system for the life of the doors. Thompson Creek is a local, long-time company with a good reputation for product, installation and customer service. We are pleased with our new doors and have received compliments from neighbors/friends.

  • review
    Gail M.
    Purcellville, VA
    Apr 17, 2014
    Thompson Creek Windows

    Beginning with my first contact at a Home Show, my experience with Thompson Creek has been positive. From the factory rep who came to my home to show me the product to the guy who came to measure, to the crew who did the installation, everyone was friendly & professional. I was impressed that everyone knew the product, no matter who it was they could talk knowledgeably about the windows I was purchasing. They could all give me info about other Thompson Creek products as well. The installation crew was so efficient, they worked together like a well oiled machine. I will recommend Thompson Creek & I will be using them for future projects.

  • review
    Joseph L.
    Temple Hills, MD
    Apr 16, 2014
    Thompson Creek Windows

    My experience was absolutely fabulous. From the first representative until the crew left, everything was done professionally. My home looks great and is no longer drafty. You will love your choice in using Thompson Creek. Their warranties are transferrable, meaning they really stand behind their work. I highly recommend talking to Thompson Creek. You will be satisfied.

  • review
    Greg B.
    Springfield, VA
    Apr 16, 2014
    Thompson Creek Windows

    My overall experience with Thompson Creek was positive. The windows appear to be of high quality, the installation was done by very skilled installers, work was scheduled and performed as promised, and the construction area was left completely clean. Areas of improvement include the need to provide up-front detailed and clear cost estimates, and more timely responses and follow-up to my questions.

  • comment
    Recognize Excellence
    Mclean, VA
    Apr 15, 2014

    The installation crew did a great job replacing the exterior trim around the door following the installation, making it look better than it did before.

  • review
    Phillip R.
    Springfield, VA
    Apr 15, 2014
    Thompson Creek Windows

    The first time we worked with Thompson Creek they did a first rate job replacing most of our windows. The second time was no different. When it came time to do this job, we looked them up again and decided to call them back to do this project. I expected them to do another fine job and they followed through on this wish.

  • review
    Georgia T.
    Essex, MD
    Apr 15, 2014
    Thompson Creek Windows

    The team at Thompson Creek was great to work with! The overall quality and construction of our doors, far exceeds our expectations. I was pleased with the overall experience work with Thompson Creek!

  • comment
    Additional Comment
    Centreville, VA
    Apr 15, 2014

    We are very happy. It was a pleasant experience.

  • comment
    Area Of Satisfaction
    Centreville, VA
    Apr 15, 2014

    I was most satisfied with their speed and thoroughness. They were also polite and neat.

  • comment
    Decision Making Factor
    Centreville, VA
    Apr 15, 2014

    They had the best product, and I know someone who has used them. They were very happy with their installation and product.

  • comment
    Recognize Excellence
    Upper Marlboro, MD
    Apr 15, 2014

    the sales rep and work crew

  • comment
    Area Of Satisfaction
    Upper Marlboro, MD
    Apr 15, 2014

    the great workmanship

  • comment
    Area Of Satisfaction
    Ashburn, VA
    Apr 15, 2014

    I was most satisfied with the installation - it was quick and neat, and the crew was very thorough.

  • comment
    Decision Making Factor
    Ashburn, VA
    Apr 15, 2014

    We chose Thompson Creek because neighbors recommended them.

  • review
    Ernest E.
    Port Tobacco, MD
    Apr 15, 2014
    Thompson Creek Windows

    I liked the way the salesperson convinced us it was a better deal compared to the others we checked. They came through with it on time. It was a good deal and everything worked out fine.

  • comment
    Recognize Excellence
    Silver Spring, MD
    Apr 15, 2014

    I thought that the installers were very polite and they did a great job.

  • comment
    Area Of Satisfaction
    Silver Spring, MD
    Apr 15, 2014

    I was satisfied with the whole thing.

  • comment
    Decision Making Factor
    Silver Spring, MD
    Apr 15, 2014

    We heard it on WMAL and a friend recommended us.

More Reviews & Comments

GuildQuality Partner Affiliations

  • Remodeling's Big50

Affiliations

  • GuildQuality
  • 2008 Torch Award Winner, Marketplace Excellence, BBB Greater MD
  • 2008 Qualified Remodeler Top 500
  • 2009 Qualified Remodeler Top 500
  • +10 More
  • 2010 Qualified Remodeler Top 500
  • Angie's List - 2010 Super Service Award
  • Better Business Bureau
  • Building Performance Institute
GuildQuality Member
Guildmember
Since 2009
GuildQuality Master Award Winner
Guildmaster Award Winner
2010, 2011, 2013

Types of Work

  • Gutters (22,748)
  • Siding (22,748)
  • Windows & doors (22,748)

Recent Activity

  • 4/20/14 Thompson Creek Windows received feedback from a customer in Reston, VA.
  • 4/20/14 Thompson Creek Windows received feedback from 2 customers.
  • 4/19/14 Thompson Creek Windows received feedback from a customer in Jefferson, MD.
  • 4/19/14 Thompson Creek Windows received feedback from a customer in Gaithersburg, MD.
  • 4/19/14 Thompson Creek Windows received feedback from a customer in Laurel, MD.

More about Thompson Creek Windows

As a GuildQuality Guildmember, Thompson Creek Windows relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Thompson Creek Windows in Alexandria, VA; Silver Spring, MD; Baltimore, MD; Washington, DC; Springfield, VA; Bowie, MD; Gaithersburg, MD; Rockville, MD; Columbia, MD; Fairfax, VA; and 463 other cities in Virginia, Maryland, District of Columbia and Ohio..

In this report, Thompson Creek Windows has published a summary of the customer feedback they've received since they joined GuildQuality in July 2009. In that time, 16,876 out of 23,537 customers (72%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2014.

Thompson Creek Windows surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Thompson Creek Windows customer, and if Thompson Creek Windows completed work for you after July of 2009 but you haven't yet received a survey, please let us know.

If you have had work done by Thompson Creek Windows since July of 2009 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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