Thompson Creek Windows
5000 Philadelphia RdLanham, MD 20706(866) 572-7335

Thompson Creek is exactly what you've been looking for! (more)


Customer Feedback Summary

Of 23,541 customers surveyed, 16,908 responded (72%)
Likely to Recommend
93%
Construction Quality
95%
Schedule
96%
Ease of Appointment Scheduling
96%
Factory Rep Punctuality
98%
Initial Inquiry Response Time
98%
Installation Crew
94%
Installation Crew Cleaned Job Site
93%
Knowledge Of Staff Who Schedule Appts
96%
Salesperson Knowledge
96%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
search by zip code:
search

Reviews & Comments

1,534 Reviews
1,286
112
44
28
64
Currently Viewing:

  • review
    Jacquelyn W.
    Baltimore, MD
    Apr 24, 2014
    Thompson Creek Windows

    Thompson Creek did an exceptional job from the time I got my initial quote, to the new quote 6 months later, and through the entire process. The customer service was awesome and I have no complaints. Every person I encountered made me feel like they wanted to make sure I was happy and pleased with their service. The windows are great and if I ever need windows again (or when i need a new entry way to the back door) I will certainly give Thompson Creek a call.

  • comment
    Area Of Satisfaction
    Fairfax, VA
    Apr 23, 2014

    Willingness to spned time with us on choosing the design and colors for the doors. Professional behavior of all employees involved.

  • review
    Shawn L.
    Ashburn, VA
    Apr 22, 2014
    Thompson Creek Windows

    At first i was hesitant to go with Thompson Creek due to the cost. I did, based on a friends recommendation, and so far I am extremely pleased with the doors that were installed. I suppose the slogan; you get what you pay for; is perfect for my current set of doors. They seal with a nice suction sound and are very pleasing to look at. No more drafts in the house; no more blazing sun heating up the room. The sliding glass doors are great. The service i have received so far has been top notch and i suspect that level of service will continue.

  • comment
    Area Of Satisfaction
    Burke, VA
    Apr 22, 2014

    I was most satisfied with the quality of workmanship and quality of product.

  • comment
    Decision Making Factor
    Burke, VA
    Apr 22, 2014

    We have used them before and was satisfied with their work. When we started looking at who we would hire we thought of them first.

  • comment
    Additional Comment
    Shady Side, MD
    Apr 22, 2014

    It was a great experience and we're very happy with the results.

  • comment
    Area Of Satisfaction
    Shady Side, MD
    Apr 22, 2014

    The communication was very clear and the contact between each designated worker was very clear and complete. The quality of product is great as well. This is the third installation that they've done for us. We've been very pleased with everything.

  • comment
    Installation Crew
    Shady Side, MD
    Apr 22, 2014

    They were excellent.

  • comment
    Recognize Excellence
    Gwynn Oak, MD
    Apr 22, 2014

    I would like to recognize the guy and the girl who originally came out for their services.

  • comment
    Area Of Satisfaction
    Gwynn Oak, MD
    Apr 22, 2014

    I was most satisfied with the way that the window looks. It is a really nice window with a slight tint.

  • comment
    Repeat Business
    Gwynn Oak, MD
    Apr 22, 2014

    I would like to get more windows done in the future.

  • comment
    Decision Making Factor
    Gwynn Oak, MD
    Apr 22, 2014

    I have seen the company work before at other homes.

  • comment
    Area Of Satisfaction
    Calloway, MD
    Apr 22, 2014

    I was most satisfied with the quality of the workmanship during my experience with Thompson Creek.

  • comment
    Decision Making Factor
    Calloway, MD
    Apr 22, 2014

    The primary reason I chose Thompson Creek for my project was because of their reputation and better quality of window.

  • comment
    Area Of Satisfaction
    Alexandria, VA
    Apr 22, 2014

    I am most satisfied with the high quality windows from Thompson Creek. Our basement reached 50 degree temperatures this winter and since the installation, there has been a noticeable difference. Now, the basement maintains the same temperature as our main floor.

  • comment
    Decision Making Factor
    Alexandria, VA
    Apr 22, 2014

    I chose Thompson Creek after consulting with five other companies regarding this project. Thompson Creek did not have the same tacky sales pitch that other companies presented. Thompson Creek has a great reputation in this area and they came recommended by friends. I liked their products and I thought their prices were a good value for the quality.

  • comment
    Area Of Satisfaction
    Silver Spring, MD
    Apr 22, 2014

    We were very satisfied by the professionalism of the staff. The associates who did the installation were professional in their appearance, as well as, their workmanship.

  • comment
    Decision Making Factor
    Silver Spring, MD
    Apr 22, 2014

    We liked the price that was quoted, the quality of the materials, and we've heard a lot about Thompson Creek via commercials.

  • review
    Ryan E.
    Laurel, MD
    Apr 22, 2014
    Thompson Creek Windows

    Was very satisfied with the quality of work. Windows are great looking and great quality. My install team was one of the best I have ever received for any project.

  • comment
    Area Of Satisfaction
    Annapolis, MD
    Apr 21, 2014

    Everything from beginning to end was done as efficient as any top quality contractor.

More Reviews & Comments

GuildQuality Partner Affiliations

  • Remodeling's Big50

Affiliations

  • GuildQuality
  • 2008 Torch Award Winner, Marketplace Excellence, BBB Greater MD
  • 2008 Qualified Remodeler Top 500
  • 2009 Qualified Remodeler Top 500
  • +10 More
  • 2010 Qualified Remodeler Top 500
  • Angie's List - 2010 Super Service Award
  • Better Business Bureau
  • Building Performance Institute
GuildQuality Member
Guildmember
Since 2009
GuildQuality Master Award Winner
Guildmaster Award Winner
2010, 2011, 2013

Types of Work

  • Gutters (22,748)
  • Siding (22,748)
  • Windows & doors (22,748)

Recent Activity

  • 4/24/14 Thompson Creek Windows received feedback from a customer in Springfield, VA.
  • 4/24/14 Thompson Creek Windows received feedback from a customer in Baltimore, MD.
  • 4/23/14 Thompson Creek Windows received feedback from a customer in Pasadena, MD.

More about Thompson Creek Windows

As a GuildQuality Guildmember, Thompson Creek Windows relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Thompson Creek Windows in Alexandria, VA; Silver Spring, MD; Baltimore, MD; Washington, DC; Springfield, VA; Bowie, MD; Gaithersburg, MD; Rockville, MD; Columbia, MD; Fairfax, VA; and 463 other cities in Virginia, Maryland, District of Columbia and Ohio..

In this report, Thompson Creek Windows has published a summary of the customer feedback they've received since they joined GuildQuality in July 2009. In that time, 16,908 out of 23,541 customers (72%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2014.

Thompson Creek Windows surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Thompson Creek Windows customer, and if Thompson Creek Windows completed work for you after July of 2009 but you haven't yet received a survey, please let us know.

If you have had work done by Thompson Creek Windows since July of 2009 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

Must be a minimum of 25 words. Please add at least 25 more words.