Thompson Creek Windows
5000 Philadelphia RdLanham, MD 20706(866) 572-7335

Thompson Creek is exactly what you've been looking for! (more)


Customer Feedback Summary

Of 23,541 customers surveyed, 16,904 responded (72%)
Likely to Recommend
93%
Construction Quality
95%
Schedule
96%
Ease of Appointment Scheduling
96%
Factory Rep Punctuality
98%
Initial Inquiry Response Time
98%
Installation Crew
94%
Installation Crew Cleaned Job Site
93%
Knowledge Of Staff Who Schedule Appts
96%
Salesperson Knowledge
96%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

1,533 Reviews
1,285
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  • review
    Shawn L.
    Ashburn, VA
    Apr 22, 2014
    Thompson Creek Windows

    At first i was hesitant to go with Thompson Creek due to the cost. I did, based on a friends recommendation, and so far I am extremely pleased with the doors that were installed. I suppose the slogan; you get what you pay for; is perfect for my current set of doors. They seal with a nice suction sound and are very pleasing to look at. No more drafts in the house; no more blazing sun heating up the room. The sliding glass doors are great. The service i have received so far has been top notch and i suspect that level of service will continue.

  • comment
    Recognize Excellence
    Gwynn Oak, MD
    Apr 22, 2014

    I would like to recognize the guy and the girl who originally came out for their services.

  • comment
    Area Of Satisfaction
    Gwynn Oak, MD
    Apr 22, 2014

    I was most satisfied with the way that the window looks. It is a really nice window with a slight tint.

  • comment
    Repeat Business
    Gwynn Oak, MD
    Apr 22, 2014

    I would like to get more windows done in the future.

  • comment
    Decision Making Factor
    Gwynn Oak, MD
    Apr 22, 2014

    I have seen the company work before at other homes.

  • review
    Ryan E.
    Laurel, MD
    Apr 22, 2014
    Thompson Creek Windows

    Was very satisfied with the quality of work. Windows are great looking and great quality. My install team was one of the best I have ever received for any project.

  • comment
    Area Of Satisfaction
    Annapolis, MD
    Apr 21, 2014

    Everything from beginning to end was done as efficient as any top quality contractor.

  • comment
    Recognize Excellence
    Crofton, MD
    Apr 21, 2014

    Quality assurance rep was exceptional!

  • comment
    Improvement Suggestion
    Crofton, MD
    Apr 21, 2014

    No everything went perfectly!

  • comment
    Area Of Satisfaction
    Crofton, MD
    Apr 21, 2014

    Installation was completed on schedule and everything was done very professionally from start to finish.

  • comment
    Recognize Excellence
    Herndon, VA
    Apr 21, 2014

    The project manager had exceptional service. He called before and after the job was completed to keep us informed and to follow up.

  • comment
    Area Of Satisfaction
    Herndon, VA
    Apr 21, 2014

    I was most satisfied with the sales representative. He walked me through everything and answered all of my questions effectively. Compared to what I saw from other companies I was the most impressed by Thompson Creek.

  • comment
    Decision Making Factor
    Herndon, VA
    Apr 21, 2014

    The primary reason was the entire offer. They were able to bring down the price to fit my budget. With the quality and the cost it was a competitive value compared to others

  • comment
    Area Of Satisfaction
    Huntingtown, MD
    Apr 21, 2014

    Sales person, quality of the door and installation.

  • comment
    Area Of Satisfaction
    Wittman, MD
    Apr 20, 2014

    The instaler's were very professional & completed the replacement job in an outstanding manner.

  • comment
    Recognize Excellence
    Bowie, MD
    Apr 20, 2014

    Brain did a fantastic job describing the product.

  • comment
    Area Of Satisfaction
    Bowie, MD
    Apr 20, 2014

    Great representation, as well as a great product and warranty.

  • comment
    Additional Comment
    Laurel, MD
    Apr 19, 2014

    Thompson Creek stands by their word.

  • comment
    Area Of Satisfaction
    Laurel, MD
    Apr 19, 2014

    Everything was clean. They did exactly what they said they would do.

  • comment
    Decision Making Factor
    Laurel, MD
    Apr 19, 2014

    I hear their commercials on WTOP.

More Reviews & Comments

GuildQuality Partner Affiliations

  • Remodeling's Big50

Affiliations

  • GuildQuality
  • 2008 Torch Award Winner, Marketplace Excellence, BBB Greater MD
  • 2008 Qualified Remodeler Top 500
  • 2009 Qualified Remodeler Top 500
  • +10 More
  • 2010 Qualified Remodeler Top 500
  • Angie's List - 2010 Super Service Award
  • Better Business Bureau
  • Building Performance Institute
GuildQuality Member
Guildmember
Since 2009
GuildQuality Master Award Winner
Guildmaster Award Winner
2010, 2011, 2013

Types of Work

  • Gutters (22,748)
  • Siding (22,748)
  • Windows & doors (22,748)

Recent Activity

  • 4/23/14 Thompson Creek Windows received feedback from a customer in Fairfax, VA.
  • 4/22/14 Thompson Creek Windows received feedback from a customer in Burke, VA.
  • 4/22/14 Thompson Creek Windows received feedback from a customer in Silver Spring, MD.
  • 4/22/14 Thompson Creek Windows received feedback from a customer in Alexandria, VA.
  • 4/22/14 Thompson Creek Windows received feedback from 5 customers.

More about Thompson Creek Windows

As a GuildQuality Guildmember, Thompson Creek Windows relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Thompson Creek Windows in Alexandria, VA; Silver Spring, MD; Baltimore, MD; Washington, DC; Springfield, VA; Bowie, MD; Gaithersburg, MD; Rockville, MD; Columbia, MD; Fairfax, VA; and 463 other cities in Virginia, Maryland, District of Columbia and Ohio..

In this report, Thompson Creek Windows has published a summary of the customer feedback they've received since they joined GuildQuality in July 2009. In that time, 16,904 out of 23,541 customers (72%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2014.

Thompson Creek Windows surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Thompson Creek Windows customer, and if Thompson Creek Windows completed work for you after July of 2009 but you haven't yet received a survey, please let us know.

If you have had work done by Thompson Creek Windows since July of 2009 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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