Southwest Exteriors
2430 Freedom Dr.San Antonio, TX 78217(210) 828-5555
 

Customer Feedback Summary

Of 2,426 customers surveyed, 1,990 responded (82%)
Likely to Recommend
98%
Overall Experience
98%
Problem Resolution
97%
Communication
96%

Map of Recent Work

Reviews & Comments Reviews Only All Projects

Reviews & Comments

216 Reviews
211
4
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1
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  • review
    Raymond F.
    San Antonio, TX
    Apr 17, 2014
    Southwest Exteriors

    Superior performance by all from initial sit down to final quality checks. Scott Barr's team without a doubt excelled in all aspects of the project. It started with Scott F. our sales rep who took his time and provided a great presentation on the company, their values and products; then Jim and Ana came in to take care of logistics; Mary & Martin performed a great removal/install ensuring that all areas were kept clean and windows were installed correctly; Luis came in for touch ups; and finally Josh with quality checks. SWE is certainly a company that deserves it's high ratings...we wish all companies were as dedicated.

  • review
    Regis C.
    Canyon Lake, TX
    Apr 15, 2014
    Southwest Exteriors

    I had a very positive experience with Southwest Exteriors. The guys that they sent out to the complete the project were very professional, and they did excellent work.

  • review
    Ted Y.
    Terrell Hills, TX
    Apr 12, 2014
    Southwest Exteriors

    Overall excellent experience, lived up to promised quality, responsiveness, and expectations. After 10 years of owning an older home, the bar for this type of work is pretty low - but SW Exteriors provided service on par with the best of any category. Outstanding end result - the house looks beautiful. Would gladly use again and recommend.

  • comment
    Most Positive
    San Antonio, TX
    Apr 10, 2014

    The owner came out several times for issues that we had and has a real personal interest in his company.

  • comment
    Other Estimates
    San Antonio, TX
    Apr 10, 2014

    I believe it was the lowest quote.

  • comment
    Loved and Cared For
    San Antonio, TX
    Apr 10, 2014

    The owners interest in the job made me feel loved and cared for.

  • comment
    Loved and Cared For
    Terrell Hills, TX
    Apr 09, 2014

    Communication was timely and excellent -- there were no surprises.

  • comment
    Communication
    San Antonio, TX
    Apr 08, 2014

    It was necessary for us to reschedule the job twice. Southwest Exteriors were most accommodating. Communication was great!

  • comment
    Most Positive
    San Antonio, TX
    Apr 08, 2014

    Accommodating of our changing schedule, prompt and efficient in their work

  • comment
    Loved and Cared For
    San Antonio, TX
    Apr 08, 2014

    All staff treated us with respect and understanding. They all have pride in the company and the service they provide so we were well taken care of.

  • review
    Ronald W.
    San Antonio, TX
    Apr 08, 2014
    Southwest Exteriors

    The work was first rate. Excellent job with no complaints about the finished product. Had some issues getting the final items completed like light and sensor replacement and had to call the project managers supervisor but after that all went well and fast. I would use them again and recommend them but purhaps get one of the more experianced project managers.

  • comment
    Most Positive
    Universal City, TX
    Apr 08, 2014

    The most positive thing about my experience with them was that the work site was cleaned everyday. The neighbors even made comments about how good the work looked.

  • comment
    Least Positive
    Universal City, TX
    Apr 08, 2014

    There was nothing negative about it. My experience with them was probably one of the best i've ever had with a contractor, and I have had a lot out on my property lately.

  • comment
    Most Positive
    Fredericksburg, TX
    Apr 03, 2014

    The most positive experience was the "no pressure...got to do it now" approach. We also like the message we received telling us who our intstallation team would be.

  • comment
    Least Positive
    Fredericksburg, TX
    Apr 03, 2014

    There is nothing I can think of at this time.

  • comment
    Other Estimates
    Fredericksburg, TX
    Apr 03, 2014

    Yes, we received another quote and Southwest Exteriors' quote was lower.

  • comment
    Loved and Cared For
    Fredericksburg, TX
    Apr 03, 2014

    From our first introduction on the showroom floor, the sale, the measuring, the installation and the follow up each representative was knowledgeable, helpful and encouraging about the job we presented them. A special recognition to Kyle for his care in removing our garden window for reuse elsewhere. Our tutorial from Josh on the use of each window has proved successful as we are now enjoying having windows that open for the first time in 12 years. Overall a great experience.

  • comment
    Most Positive
    San Antonio, TX
    Apr 02, 2014

    Replacing the old cedar with hardey plank got rid of the problems with varmints making nest in the cedar siding.

  • comment
    Least Positive
    San Antonio, TX
    Apr 02, 2014

    Dumpster was filled and there wasn't room for brush and the old cedar fence that had to be removed. Nevertheless, they piled all that was left over next to our burn pile.

  • comment
    Other Estimates
    San Antonio, TX
    Apr 02, 2014

    n/a We wanted an outfit that was fully insured.

More Reviews & Comments

GuildQuality Partner Affiliations

  • James Hardie Preferred Remodeler

Affiliations

  • GuildQuality
  • 2009 Qualified Remodeler Top 500
  • 2010 Qualified Remodeler Top 500
  • 2011 Qualified Remodeler Top 500
  • +10 More
  • Angie's List
  • Angie's List - 2010 Super Service Award
  • Better Business Bureau
  • Efficiency First
GuildQuality Member
Guildmember
Since 2006
GuildQuality Master Award Winner
Guildmaster Award Winner
2007,2008,2009,2010,
2011,2012,2013

Types of Work

  • Windows & doors (471)
  • Siding (200)
  • Screen porch (1)

Recent Activity

  • 4/17/14 Southwest Exteriors received feedback from a customer in San Antonio, TX.
  • 4/17/14 Southwest Exteriors received feedback from a customer in San Antonio, TX.
  • 4/17/14 Southwest Exteriors received feedback from a customer in Hollywood Park, TX.
  • 4/17/14 Southwest Exteriors received feedback from a customer in San Antonio, TX.
  • 4/15/14 Southwest Exteriors received feedback from a customer in Canyon Lake, TX.

More about Southwest Exteriors

As a GuildQuality Guildmember, Southwest Exteriors relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Southwest Exteriors in San Antonio, TX; Boerne, TX; New Braunfels, TX; Schertz, TX; Universal City, TX; Helotes, TX; Fair Oaks Ranch, TX; Cibolo, TX; Alamo Heights, TX; Seguin, TX; and 80 other cities in Texas, Louisiana and Tennessee..

In this report, Southwest Exteriors has published a summary of the customer feedback they've received since they joined GuildQuality in September 2006. In that time, 1,990 out of 2,426 customers (82%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2014.

Southwest Exteriors surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Southwest Exteriors customer, and if Southwest Exteriors completed work for you after September of 2006 but you haven't yet received a survey, please let us know.

If you have had work done by Southwest Exteriors since September of 2006 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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