We like the product. Service fell short of what was promised. Owner said he would personally come by and inspect when the job was completed. Still waiting. Project Mgr said that he would have the sales person call and set up appointment as we are interested in quotes for additional windows. He was suppose to call three days ago - still waiting. No follow up to ensure that promises are kept.
Lots of companies talk about customer service - Southwest Exteriors "lives it" in every part of their business. They have top of the line product offerings and match them with outstanding capabilities applied during every aspect of the project. No detail is too small for their attention. They have an integrated management and construction approach that develops an accomodating schedule tailored to the customer's need, a great communication system to keep everyone fully informed, and a robust project management technique that makes even the largest project flow smoothly resulting in an absolutely superb finished product on schedule. Their craftsmen are absolutely outstanding in every respect. The combination of talent, process, and commitment resulted in a completed project that exceeded every expectation. Over the years, we've dealt with a large number of contractors in several states -- Southwest Exteriors is by far the best we've encountered.
Superior performance by all from initial sit down to final quality checks. Scott Barr's team without a doubt excelled in all aspects of the project. It started with Scott F. our sales rep who took his time and provided a great presentation on the company, their values and products; then Jim and Ana came in to take care of logistics; Mary & Martin performed a great removal/install ensuring that all areas were kept clean and windows were installed correctly; Luis came in for touch ups; and finally Josh with quality checks. SWE is certainly a company that deserves it's high ratings...we wish all companies were as dedicated.
I had a very positive experience with Southwest Exteriors. The guys that they sent out to the complete the project were very professional, and they did excellent work.
Overall excellent experience, lived up to promised quality, responsiveness, and expectations. After 10 years of owning an older home, the bar for this type of work is pretty low - but SW Exteriors provided service on par with the best of any category. Outstanding end result - the house looks beautiful. Would gladly use again and recommend.
The owner came out several times for issues that we had and has a real personal interest in his company.
I believe it was the lowest quote.
The owners interest in the job made me feel loved and cared for.
Communication was timely and excellent -- there were no surprises.
It was necessary for us to reschedule the job twice. Southwest Exteriors were most accommodating. Communication was great!
Accommodating of our changing schedule, prompt and efficient in their work
All staff treated us with respect and understanding. They all have pride in the company and the service they provide so we were well taken care of.
The work was first rate. Excellent job with no complaints about the finished product. Had some issues getting the final items completed like light and sensor replacement and had to call the project managers supervisor but after that all went well and fast. I would use them again and recommend them but purhaps get one of the more experianced project managers.
The most positive thing about my experience with them was that the work site was cleaned everyday. The neighbors even made comments about how good the work looked.
There was nothing negative about it. My experience with them was probably one of the best i've ever had with a contractor, and I have had a lot out on my property lately.
The most positive experience was the "no pressure...got to do it now" approach. We also like the message we received telling us who our intstallation team would be.
There is nothing I can think of at this time.
Yes, we received another quote and Southwest Exteriors' quote was lower.
From our first introduction on the showroom floor, the sale, the measuring, the installation and the follow up each representative was knowledgeable, helpful and encouraging about the job we presented them. A special recognition to Kyle for his care in removing our garden window for reuse elsewhere. Our tutorial from Josh on the use of each window has proved successful as we are now enjoying having windows that open for the first time in 12 years. Overall a great experience.
Replacing the old cedar with hardey plank got rid of the problems with varmints making nest in the cedar siding.
As a GuildQuality Guildmember, Southwest Exteriors relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Southwest Exteriors in San Antonio, TX; Boerne, TX; New Braunfels, TX; Schertz, TX; Universal City, TX; Helotes, TX; Fair Oaks Ranch, TX; Cibolo, TX; Alamo Heights, TX; Seguin, TX; and 80 other cities in Texas, Louisiana and Tennessee..
In this report, Southwest Exteriors has published a summary of the customer feedback they've received since they joined GuildQuality in September 2006. In that time, 1,998 out of 2,433 customers (82%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2014.
Southwest Exteriors surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Southwest Exteriors customer, and if Southwest Exteriors completed work for you after September of 2006 but you haven't yet received a survey, please let us know.