Southwest Exteriors replaced 4 of my windows and my back door. I am a perfectionist, it is rare when I find a company that exceeds my expectations. In every area; punctuality, courteousness, cleanliness, efficiency, and workmanship Southwest Exteriors exceeded my expectations! I would never hesitate to call again or recommend.
There was not one.
The experience was so good I can't pick one thing. This was the second time I have used Southwest Exteriors and there was not question for me who to call the second time!
For the windows I bought the price was somewhere in the middle; not the highest but not the lowest.
They always let me know they were coming, they were always at my house when they said they would be, they were very respectful and courteous, they kept everything clean as they worked and when there was problem w/the lock on the back door they made sure it was working before they left even went to Home Depot to get a replacement for the one that wasn't working correctly and replaced it w/the new one.
We knew we wanted quality and would pay for quality. The result was beautiful, enduring. The level of service and attention was beyond price. This is how every project should leave you feeling; that the money was exceptionally well spent. If the budget is limited, even a more compelling reason to do it right the first time.
There was a flaw in the touch-up stain on a door. It gave my wife a lot of anxiety. It was not, however, a negative experience with the SWE team who worked hard to make it right.
Our project was a substantial amount of our budget and of our home's value. We were delighted that every person on the SWE team made it clear that they were working toward an excellent result for us. Even as the project finished, there was utter concern for our satisfaction; no rush for payment. The warranty continues that feel of being a valued customer.
We did not shop around. After speaking with the sales rep and doing our Due Diligence, we were satisfied.
During the wait-time between order and install, we received calls from SWE office and visits for measuring, color consult, etc. This eliminated any anxiety we might have had about the project and the money already invested in it. Upon install, every person on site was competent, personable, careful and respectful. We are pleased to have "voted" with our dollars for a company/ team that deserves the success they have achieved and which we want around to work on our next project.
Our experience from the beginning was refreshing, no hard pushy sales pitch, we felt comfortable with our sales representative. Then the work was completed on time and exceeded our expectations. The crew installed our windows as if they were working on their mothers house.
From the start to finish, everyone we dealt with was courteous, professional and extremely detail oriented. They worked straight thru the day without breaks. Customer satisfaction was first and foremost in their minds.
Listening and responding to question and concerns
The most positive thing was that they made us feel like if we were at all displeasaed with anything, they would fix it. They made sure that we were happy. They also gave us a number of referrals and I can say that they were all quality people.
They let us know that they understood that what we were doing was a big project for us.
I was most satisfied with the quality of the work.
They care for your house by not leaving a mess or damaging anything. It's easy to be sloppy and they aren't.
they were polite, like my dogs and treated me as if we had known one another for ages
The most positive part about working with Southwest Exteriors was their ability to finish everything in only one day!
The personnel at Southwest listened to me and communicated openly with me. I appreciated their active attention towards what I wanted.
As a GuildQuality Guildmember, Southwest Exteriors relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Southwest Exteriors in San Antonio, TX; Boerne, TX; New Braunfels, TX; Schertz, TX; Universal City, TX; Helotes, TX; Fair Oaks Ranch, TX; Cibolo, TX; Alamo Heights, TX; Converse, TX; and 76 other cities in Texas, Louisiana and Tennessee..
In this report, Southwest Exteriors has published a summary of the customer feedback they've received since they joined GuildQuality in September 2006. In that time, 1,953 out of 2,365 customers (83%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2014.