Saussy Burbank
3730 Glen Lake Drive, Suite 125Charlotte, NC 28208(704) 945-1515

Saussy Burbank is nationally recognized for building homes with distinctive achitectural details and innovative floorplans. Saussy Burbank builds in Charlotte, Raleigh-Durham, Chapel Hill, NC and Charleston, SC. They have consistently ranked extraordinarily high in customer satisfaction, attributing their success to commitment to a guided principle: That each home should be unique and offer the same quality design and craftsmanship, regardless of size or price point.


Customer Feedback Summary

Of 3,734 customers surveyed, 2,277 responded (61%)
Likely to Recommend
95%
Employees & Subcontractors
95%
Expertise
97%
Professional & Organized
95%
Sales Attentiveness
96%
Smooth Closing
95%
Value
94%
Concern For Needs
96%
Design Center & Selections
93%
PM Professionalism
95%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

153 Ratings
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  • "Recognize Excellence" comment from Charlotte, NC
    Jan 16, 2015

    Tracey Rush, Karen Bombarner, and Kim Claxton all did a wonderful job.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by Mariah A. of Rock Hill, SC
    Jan 15, 2015

    They are wonderful to work with. We went to Riverwalk just for a family outing and we ended up buying a house there. Thomasena Washington was amazing to work with.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by Mark C. of Chapel Hill, NC
    Jan 14, 2015

    Diandra Buckheit was the connsumate profesional. Very knowledgable in all areas and easy to work with. Made herself available to answer my phone calls during evenings and outside normal office hours and was always prompt with a response or sending me information. Toured other communities and impressed with house styles and selections.Excellent interior trim and design. Was the easiest house purchase process and Diandra was the reason. She also provided invaluable insights on options and interior features.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by M.J.K. of Holly Springs, NC
    Jan 14, 2015

    Our build experience with Saussy Burbank has been wonderful and extremely easy. We feel that Saussy Burbank offered us a more custom feeling and quality home than other builders at the same price point. Every issue and concern of ours was handled above and beyond what was required. We would absolutely build another home with Saussy Burbank and recommend them to others.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Rock Hill, SC
    Dec 04, 2014

    I'm from Massachusetts. It was very different than what you get where I'm from. The whole experience was great.

    Did you find this helpful? Yes
  • "Sales Attentiveness" comment from Holly Springs, NC
    Dec 02, 2014

    Becca and Michele were key determining factors in selecting Saussy Burbank. Both are knowledgeable, honest, kind and easy to work with. Becca in particular was able to sell us our house without the negative "sales-y" experiences we had when looking into other builders in the area.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by J.P.J. of Holly Springs, NC
    Dec 02, 2014

    Our experience working with Saussy Burbank has been exceptional. prior to deciding to build a new home, we had heard horror stories about the process, timing, sales experiences, and customization options. Our sales and design team were knowledgeable, honest (often a rarity), and easy to work with. They helped us select options and worked with us to make sure some of our more difficult decisions came to fruition smoothly. Many of the customization options were standard at Saussy that were significant upcharges with other builders we looked into - the negative connotation of "builder grade" materials simply isn't there with Saussy! We are thrilled to have a Saussy home!

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  • Comment from Mt. Pleasant, SC
    Nov 27, 2014

    My family and I had looked at many builders and at the end we kept coming back to the same conclusion. Saussy Burbank was the way to go, a great combination of quality home building and awesome people to work with made the choice easy at the end and we are very happy with our decision.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Mt. Pleasant, SC
    Nov 27, 2014

    The quality of the home is excellent but the people we dealt with make Saussy Burbank stand out . Starting with Patty Lynn and Haley Cuzzell to Kelly Moore and Justin Williams they are great at what they do and were a pleasure to deal with. Mike Ward and Sarah Nash were also a big help.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by S.P.P. of Mt. Pleasant, SC
    Nov 27, 2014

    If you are looking for a quality home with people who are professional,courteous and knowlegable about their profession I suggest looking at Saussy Burbank to build your home.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by Harry B. of Mooresville, NC
    Oct 31, 2014

    My experience with Saussy Burbank was the best I've ever had in terms of the initial review of what to expect during construction, the speccing of the house, and the wrap up and follow through. I have had experience with several houses, and this was truly the easiest and least stressful process I've ever been through. A lot of that had to do with how Ellen Shore managed her process and communication system.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Johns Island, SC
    Oct 27, 2014

    Craftsmanship and materials are excellent. Professionalism and customer focus service is fantastic. I was unaware that such personnel service still exists in the housing market today.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by F.A.B. of Chapel Hill, NC
    Oct 20, 2014

    From the first time we saw the Briar Chapel neighborhood and the Saussy Burbank houses within that neighborhood, we have been extremely impressed. Nothing about the process changed our mind. We are thrilled to be living in that neighborhood in a Saussy Burbank house.

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  • Saussy Burbank
    Review by K.S.T. of Rock Hill, SC
    Oct 09, 2014

    We are very happy with the level of professionalism and the quality of the house that we got from them. We look forward to using them again.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by Ardyce B. of Holly Spring, NC
    Oct 09, 2014

    I was first attracted to Saussy Burbank after looking at other homes in the neighborhood. They provided good info during the preliminary interview and I felt good about how they followed through and created a warm home. I am very please with Saussy Burbank.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by T.D.L. of Mooresville, NC
    Oct 07, 2014

    Speaking as a couple who literally designed, built, wired, plumbed, installed the kitchen and bathrooms and otherwise finished our previous home in Virginia and then watched our new home being built on an almost daily basis, we are very pleased with our home and our neighborhood design.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by Edward M. of Charlotte, NC
    Oct 02, 2014

    Jeff Cornatzer has been a man of integrity and great to work with. He has certainly represented the company well and I hope he is recognized for going way beyond the calling. We've been very pleased with the overall responsiveness of the warranty department with addressing all the minor fixes. Saussy Burbank has been great to work with and the workmanship of our home has been complimented upon by folks many times. We love our home and would recommend Saussy Burbank to any potential homebuyer.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by M.A.N. of Davidson, NC
    Sep 05, 2014

    We were first time home buyers with no prior experience dealing with a builder and yet our experience with Saussy Burbank effortless and painless. We feel like all of our needs were taken care of.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Chapel Hill, NC
    Aug 15, 2014

    World class customer service - went above and beyond to satisfy our needs.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by D.J.B. of Chapel Hill, NC
    Aug 07, 2014

    I have been a builder in Chapel Hill for over 30 years. My wife is a part-time Realtor and has experience serving clients building new homes. Having said that, you can imagine that we were hesitant to let another builder construct our home. In every instance, on every point in the process, Saussy Burbank exceeded our expectations and responded quickly and positively to our requests and concerns.I would highly recommend Saussy Burbank to my friends and family for a positive building experience. I believe that we received tremendous value for our purchase price.

    Did you find this helpful? Yes
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Affiliations

  • GuildQuality
  • 2-10 Home Buyers Warranty
  • Charleston Trident Home Builders Association
  • ENERGY STAR
  • Environments For Living
  • Green Home Builders of the Triangle
  • Home Builders Association of Charlotte
  • Home Builders Association of Durham, Orange & Chatham Counties
  • Home Builders Association of Raleigh-Wake County
GuildQuality Member
Guildmember
Since 2007
GuildQuality Master Award Winner
Guildmaster Award Winner
2011, 2012, 2013, 2014

Types of Work

  • New home (581)
  • Custom home (440)
  • Home for sale (436)

Recent Activity

  • 1/26/15 Saussy Burbank received feedback from 2 customers.
  • 1/26/15 Saussy Burbank received feedback from a customer in Holly Springs, NC.
  • 1/23/15 Saussy Burbank received feedback from a customer in Holly Springs, NC.
  • 1/22/15 Saussy Burbank received feedback from a customer in Chapel Hill, NC.
  • 1/22/15 Saussy Burbank received feedback from 2 customers.

More about Saussy Burbank

As a GuildQuality Guildmember, Saussy Burbank relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Saussy Burbank in Huntersville, NC; Chapel Hill, NC; Fort Mill, SC; Mooresville, NC; Charlotte, NC; Summerville, SC; Mt. Pleasant, SC; Holly Springs, NC; Davidson, NC; Pittsboro, NC; and 27 other cities in South Carolina and North Carolina.

In this report, Saussy Burbank has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 2,277 out of 3,734 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2015.

Saussy Burbank surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Saussy Burbank customer, and if Saussy Burbank completed work for you after March of 2007 but you haven't yet received a survey, please let us know.

If you have had work done by Saussy Burbank since March of 2007 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

Must be a minimum of 25 words. Please add at least 25 more words.

2015 Guildmaster Application

Saussy Burbank is a candidate for a 2015 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Saussy Burbank must survey all of their customers.

If you are a recent customer of Saussy Burbank and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Saussy Burbank's application.