Saussy Burbank is nationally recognized for building homes with distinctive achitectural details and innovative floorplans. Saussy Burbank builds in Charlotte, Raleigh-Durham, Chapel Hill, NC and Charleston, SC. They have consistently ranked extraordinarily high in customer satisfaction, attributing their success to commitment to a guided principle: That each home should be unique and offer the same quality design and craftsmanship, regardless of size or price point.
As a whole, Saussy Burbank builds a quality home. However, one issue we have addressed, but is clearly being brushed aside, is the quality of padding & carpeting installed into our home nearing $350K dollars. Our hardwoods are beautiful, and they did an excellent job finishing those, but the carpet upstairs, in the bedrooms, and bonus room, would barely pass for apartment grade or dorm room carpet. We are a family which takes their shoes off at the door, and wears only sock or bare feet on the carpeting. After less than a year, of being in our Saussy Burbank "model" home, our carpet looks terrible. It is completely packed down, has lines where the padding 'seams' appear to have come loose, and overall looks as if it's been down 10-12 years. The frustrating thing, on top of all this, we had a gentleman come out to look on behalf of the flooring company which provided the carpeting, take photos, and not one follow up since. One would think that a company with the brand and reputation of being a leader in the new home market, would have Vendors and steps in place to address and resolve such issues. Sadly, very disappointed!
Travis does a great job. Always available and receptive
I think that Sarah Nash from the design center was a pleasure and wonderful to work with, and also Jack Catterton, the salesman.
We picked Saussy Burbank because our deal fell through with DR Horton, and the customer experience was 100% better.
The quality of workmanship and materials is not up to par with the price point. After living in our home for only 6 weeks, we continue to have challenges getting issues resolved.
We were very satisfied with the work that Saussy Burbank provided for my family.
Tony Taylor was very good and professional. He was exceptional.
The experience with Saussy Burbank was very smooth. I am very happy with the house and the whole process. I would likely buy another Saussy Burbank home in the future.
I had exceptional service in every encounter in this process. It was great. Any time you go into something, you are waiting for the next glitch. With Saussy Burbank there was never even a first glitch.
Everyone I worked with at Saussy Burbank did a really good job. We're excited about the house and we're looking forward to the completion of the job.
I feel that Saussy Burbank is a very stylish and quality builder. However, they cut back on some very fundamental things trying to save a few thousand dollars. It has ruined my whole experience.
The sales experience with Saussy Burbank was exceptional. Great understanding of our needs and 100% follow-through on promises. The design center team was not up to the expectations of the Saussy-Burbank experience. The field manager experience was at best "challenging." We had to make numerous requests during the construction phase to get things done right- and still several items were not finished as promised. We have owned three Saussy Burbank homes, and the finished product is outstanding, however, we probably would not go through the building process again with them.
I was most satisfied with Saussy Burbank because coming from the north I love the southern look of the homes, they are the most beautiful homes. Not only Ellen the project manager was knowledgeable but Pam the salesman was very knowledgeable as well about the homes being built and constructed.
Tracey Rush, Karen Bombarner, and Kim Claxton all did a wonderful job.
They are wonderful to work with. We went to Riverwalk just for a family outing and we ended up buying a house there. Thomasena Washington was amazing to work with.
I was very impresse with web site and toured other homes(Rock Hill/Charleston area). Overall, so far a very positive experience.
Diandra Buckheit was the connsumate profesional. Very knowledgable in all areas and easy to work with. Made herself available to answer my phone calls during evenings and outside normal office hours and was always prompt with a response or sending me information. Toured other communities and impressed with house styles and selections.Excellent interior trim and design. Was the easiest house purchase process and Diandra was the reason. She also provided invaluable insights on options and interior features.
Our build experience with Saussy Burbank has been wonderful and extremely easy. We feel that Saussy Burbank offered us a more custom feeling and quality home than other builders at the same price point. Every issue and concern of ours was handled above and beyond what was required. We would absolutely build another home with Saussy Burbank and recommend them to others.
I'm from Massachusetts. It was very different than what you get where I'm from. The whole experience was great.
Becca and Michele were key determining factors in selecting Saussy Burbank. Both are knowledgeable, honest, kind and easy to work with. Becca in particular was able to sell us our house without the negative "sales-y" experiences we had when looking into other builders in the area.
As a GuildQuality Guildmember, Saussy Burbank relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Saussy Burbank in Huntersville, NC; Chapel Hill, NC; Fort Mill, SC; Mooresville, NC; Charlotte, NC; Summerville, SC; Mt. Pleasant, SC; Holly Springs, NC; Davidson, NC; Rock Hill, SC; and 29 other cities in North Carolina and South Carolina.
In this report, Saussy Burbank has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 2,350 out of 3,855 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2015.
Saussy Burbank surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Saussy Burbank customer, and if Saussy Burbank completed work for you after March of 2007 but you haven't yet received a survey, please let us know.