Saussy Burbank
3730 Glen Lake Drive, Suite 125Charlotte, NC 28208(704) 945-1515

Saussy Burbank is nationally recognized for building homes with distinctive achitectural details and innovative floorplans. Saussy Burbank builds in Charlotte, Raleigh-Durham, Chapel Hill, NC and Charleston, SC. They have consistently ranked extraordinarily high in customer satisfaction, attributing their success to commitment to a guided principle: That each home should be unique and offer the same quality design and craftsmanship, regardless of size or price point.


Customer Feedback Summary

Of 3,855 customers surveyed, 2,350 responded (61%)
Likely to Recommend
94%
Employees & Subcontractors
95%
Expertise
97%
Professional & Organized
95%
Sales Attentiveness
96%
Smooth Closing
95%
Value
94%
Concern For Needs
96%
Design Center & Selections
93%
PM Professionalism
95%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

211 Ratings
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  • Saussy Burbank
    Review by B.F.C. of Davidson, NC
    Jun 12, 2015

    As a whole, Saussy Burbank builds a quality home. However, one issue we have addressed, but is clearly being brushed aside, is the quality of padding & carpeting installed into our home nearing $350K dollars. Our hardwoods are beautiful, and they did an excellent job finishing those, but the carpet upstairs, in the bedrooms, and bonus room, would barely pass for apartment grade or dorm room carpet. We are a family which takes their shoes off at the door, and wears only sock or bare feet on the carpeting. After less than a year, of being in our Saussy Burbank "model" home, our carpet looks terrible. It is completely packed down, has lines where the padding 'seams' appear to have come loose, and overall looks as if it's been down 10-12 years. The frustrating thing, on top of all this, we had a gentleman come out to look on behalf of the flooring company which provided the carpeting, take photos, and not one follow up since. One would think that a company with the brand and reputation of being a leader in the new home market, would have Vendors and steps in place to address and resolve such issues. Sadly, very disappointed!

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Fort Mill, SC
    May 27, 2015

    Travis does a great job. Always available and receptive

    Did you find this helpful? Yes
  • Comment from Mt. Pleasant, SC
    May 04, 2015

    I think that Sarah Nash from the design center was a pleasure and wonderful to work with, and also Jack Catterton, the salesman.

    1 person found this helpful. Did you find this helpful? Yes
  • Saussy Burbank
    Review by Mark C. of Mt. Pleasant, SC
    Apr 22, 2015

    We picked Saussy Burbank because our deal fell through with DR Horton, and the customer experience was 100% better.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by S.R.A. of Mt. Pleasant, SC
    Mar 27, 2015

    The quality of workmanship and materials is not up to par with the price point. After living in our home for only 6 weeks, we continue to have challenges getting issues resolved.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by R.R.E. of Rock Hill, SC
    Mar 16, 2015

    We were very satisfied with the work that Saussy Burbank provided for my family.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by K.D.G. of Mt. Pleasant, SC
    Mar 03, 2015

    Tony Taylor was very good and professional. He was exceptional.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by D.J.S. of Fort Mill, SC
    Feb 27, 2015

    The experience with Saussy Burbank was very smooth. I am very happy with the house and the whole process. I would likely buy another Saussy Burbank home in the future.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by L.H.D. of Rock Hill, SC
    Feb 25, 2015

    I had exceptional service in every encounter in this process. It was great. Any time you go into something, you are waiting for the next glitch. With Saussy Burbank there was never even a first glitch.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by J.D.M. of Mt. Pleasant, SC
    Feb 25, 2015

    Everyone I worked with at Saussy Burbank did a really good job. We're excited about the house and we're looking forward to the completion of the job.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by Steven S. of Mt. Pleasant, SC
    Feb 25, 2015

    I feel that Saussy Burbank is a very stylish and quality builder. However, they cut back on some very fundamental things trying to save a few thousand dollars. It has ruined my whole experience.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by J.R.A. of Mooresville, NC
    Feb 09, 2015

    The sales experience with Saussy Burbank was exceptional. Great understanding of our needs and 100% follow-through on promises. The design center team was not up to the expectations of the Saussy-Burbank experience. The field manager experience was at best "challenging." We had to make numerous requests during the construction phase to get things done right- and still several items were not finished as promised. We have owned three Saussy Burbank homes, and the finished product is outstanding, however, we probably would not go through the building process again with them.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Huntersville, NC
    Jan 26, 2015

    I was most satisfied with Saussy Burbank because coming from the north I love the southern look of the homes, they are the most beautiful homes. Not only Ellen the project manager was knowledgeable but Pam the salesman was very knowledgeable as well about the homes being built and constructed.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Charlotte, NC
    Jan 16, 2015

    Tracey Rush, Karen Bombarner, and Kim Claxton all did a wonderful job.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by Mariah A. of Rock Hill, SC
    Jan 15, 2015

    They are wonderful to work with. We went to Riverwalk just for a family outing and we ended up buying a house there. Thomasena Washington was amazing to work with.

    Did you find this helpful? Yes
  • Comment from Chapel Hill, NC
    Jan 14, 2015

    I was very impresse with web site and toured other homes(Rock Hill/Charleston area). Overall, so far a very positive experience.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by Mark C. of Chapel Hill, NC
    Jan 14, 2015

    Diandra Buckheit was the connsumate profesional. Very knowledgable in all areas and easy to work with. Made herself available to answer my phone calls during evenings and outside normal office hours and was always prompt with a response or sending me information. Toured other communities and impressed with house styles and selections.Excellent interior trim and design. Was the easiest house purchase process and Diandra was the reason. She also provided invaluable insights on options and interior features.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by M.J.K. of Holly Springs, NC
    Jan 14, 2015

    Our build experience with Saussy Burbank has been wonderful and extremely easy. We feel that Saussy Burbank offered us a more custom feeling and quality home than other builders at the same price point. Every issue and concern of ours was handled above and beyond what was required. We would absolutely build another home with Saussy Burbank and recommend them to others.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Rock Hill, SC
    Dec 04, 2014

    I'm from Massachusetts. It was very different than what you get where I'm from. The whole experience was great.

    Did you find this helpful? Yes
  • "Sales Attentiveness" comment from Holly Springs, NC
    Dec 02, 2014

    Becca and Michele were key determining factors in selecting Saussy Burbank. Both are knowledgeable, honest, kind and easy to work with. Becca in particular was able to sell us our house without the negative "sales-y" experiences we had when looking into other builders in the area.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • 2-10 Home Buyers Warranty
  • Charleston Trident Home Builders Association
  • ENERGY STAR
  • Environments For Living
  • Green Home Builders of the Triangle
  • Home Builders Association of Charlotte
  • Home Builders Association of Durham, Orange & Chatham Counties
  • Home Builders Association of Raleigh-Wake County
GuildQuality Member
Guildmember
Since 2007
GuildQuality Master Award Winner
Guildmaster Award Winner
2011,2012,2013,2014,
2015
Feedback Milestone
10 Consecutive Great Reviews
2015 - See more

Types of Work

  • New home (652)
  • Custom home (511)
  • Home for sale (507)

Recent Activity

  • 6/22/15 Saussy Burbank received feedback from a customer in Charlotte, NC.
  • 6/20/15 Saussy Burbank received feedback from a customer in Huntersville, NC.
  • 6/19/15 Saussy Burbank received feedback from a customer in Rock Hill, SC.
  • 6/12/15 Saussy Burbank received feedback from a customer in Davidson, NC.
  • 6/11/15 Saussy Burbank received feedback from a customer in Mt. Pleasant, SC.

More about Saussy Burbank

As a GuildQuality Guildmember, Saussy Burbank relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Saussy Burbank in Huntersville, NC; Chapel Hill, NC; Fort Mill, SC; Mooresville, NC; Charlotte, NC; Summerville, SC; Mt. Pleasant, SC; Holly Springs, NC; Davidson, NC; Rock Hill, SC; and 29 other cities in North Carolina and South Carolina.

In this report, Saussy Burbank has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 2,350 out of 3,855 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2015.

Saussy Burbank surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Saussy Burbank customer, and if Saussy Burbank completed work for you after March of 2007 but you haven't yet received a survey, please let us know.

If you have had work done by Saussy Burbank since March of 2007 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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