Saussy Burbank
3730 Glen Lake Drive, Suite 125Charlotte, NC 28208(704) 945-1515

Saussy Burbank is nationally recognized for building homes with distinctive achitectural details and innovative floorplans. Saussy Burbank builds in Charlotte, Raleigh-Durham, Chapel Hill, NC and Charleston, SC. They have consistently ranked extraordinarily high in customer satisfaction, attributing their success to commitment to a guided principle: That each home should be unique and offer the same quality design and craftsmanship, regardless of size or price point.


Customer Feedback Summary

Of 3,951 customers surveyed, 2,398 responded (61%)
Likely to Recommend
94%
Employees & Subcontractors
95%
Expertise
97%
Professional & Organized
95%
Sales Attentiveness
96%
Smooth Closing
95%
Value
94%
Concern For Needs
96%
Design Center & Selections
93%
PM Professionalism
95%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

243 Ratings
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  • Saussy Burbank
    Review by Daniel B. of Holly Springs, NC
    Jul 21, 2015

    They are friendly and professional.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by Karl R. of Mt. Pleasant, SC
    Jul 21, 2015

    Saussy Burbank was really great to work with. Jake and Jennifer were very helpful. Everyone seemed invested in making sure I got the house I wanted.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by Frank V. of Rock Hill, SC
    Jul 21, 2015

    Of the different builders that we have met with Saussy was the most professional and informative of them all. They made us very comfortable with our decision to purchase.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by W.R.S. of Rock Hill, SC
    Jul 21, 2015

    Saussy Burbank built a great home. They have great people working for them. Like with everyone there are areas for improvement. I would recommend Saussy Burbank to anyone

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by L.E.R. of Hillsborough, NC
    Jul 13, 2015

    Forest Ridge will be an up and coming neighborhood in the near future. We are very pleased to be the first family on this block. When the pool and neighborhood park is completed it will make this a most desirable place to live in Hillsborough.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by William B. of Holly Springs, NC
    Jul 13, 2015

    Love our house, the design layout is outstanding, really nice finishes as well. Our only big gripe is the water issues on and around our property. While they have come out and dug twice to help with drainage, we have major water problems due to the grading of our property coupled with homes on either side of us don't have gutters. Water is not draining properly away from our house. Ground stays damp and even soupy for days and days after it rains.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by B.F.C. of Davidson, NC
    Jun 12, 2015

    As a whole, Saussy Burbank builds a quality home. However, one issue we have addressed, but is clearly being brushed aside, is the quality of padding & carpeting installed into our home nearing $350K dollars. Our hardwoods are beautiful, and they did an excellent job finishing those, but the carpet upstairs, in the bedrooms, and bonus room, would barely pass for apartment grade or dorm room carpet. We are a family which takes their shoes off at the door, and wears only sock or bare feet on the carpeting. After less than a year, of being in our Saussy Burbank "model" home, our carpet looks terrible. It is completely packed down, has lines where the padding 'seams' appear to have come loose, and overall looks as if it's been down 10-12 years. The frustrating thing, on top of all this, we had a gentleman come out to look on behalf of the flooring company which provided the carpeting, take photos, and not one follow up since. One would think that a company with the brand and reputation of being a leader in the new home market, would have Vendors and steps in place to address and resolve such issues. Sadly, very disappointed!

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Fort Mill, SC
    May 27, 2015

    Travis does a great job. Always available and receptive

    Did you find this helpful? Yes
  • Comment from Mt. Pleasant, SC
    May 04, 2015

    I think that Sarah Nash from the design center was a pleasure and wonderful to work with, and also Jack Catterton, the salesman.

    1 person found this helpful. Did you find this helpful? Yes
  • Saussy Burbank
    Review by Mark C. of Mt. Pleasant, SC
    Apr 22, 2015

    We picked Saussy Burbank because our deal fell through with DR Horton, and the customer experience was 100% better.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by S.R.A. of Mt. Pleasant, SC
    Mar 27, 2015

    The quality of workmanship and materials is not up to par with the price point. After living in our home for only 6 weeks, we continue to have challenges getting issues resolved.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by R.R.E. of Rock Hill, SC
    Mar 16, 2015

    We were very satisfied with the work that Saussy Burbank provided for my family.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by K.D.G. of Mt. Pleasant, SC
    Mar 03, 2015

    Tony Taylor was very good and professional. He was exceptional.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by D.J.S. of Fort Mill, SC
    Feb 27, 2015

    The experience with Saussy Burbank was very smooth. I am very happy with the house and the whole process. I would likely buy another Saussy Burbank home in the future.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by L.H.D. of Rock Hill, SC
    Feb 25, 2015

    I had exceptional service in every encounter in this process. It was great. Any time you go into something, you are waiting for the next glitch. With Saussy Burbank there was never even a first glitch.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by J.D.M. of Mt. Pleasant, SC
    Feb 25, 2015

    Everyone I worked with at Saussy Burbank did a really good job. We're excited about the house and we're looking forward to the completion of the job.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by Steven S. of Mt. Pleasant, SC
    Feb 25, 2015

    I feel that Saussy Burbank is a very stylish and quality builder. However, they cut back on some very fundamental things trying to save a few thousand dollars. It has ruined my whole experience.

    Did you find this helpful? Yes
  • Saussy Burbank
    Review by J.R.A. of Mooresville, NC
    Feb 09, 2015

    The sales experience with Saussy Burbank was exceptional. Great understanding of our needs and 100% follow-through on promises. The design center team was not up to the expectations of the Saussy-Burbank experience. The field manager experience was at best "challenging." We had to make numerous requests during the construction phase to get things done right- and still several items were not finished as promised. We have owned three Saussy Burbank homes, and the finished product is outstanding, however, we probably would not go through the building process again with them.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Huntersville, NC
    Jan 26, 2015

    I was most satisfied with Saussy Burbank because coming from the north I love the southern look of the homes, they are the most beautiful homes. Not only Ellen the project manager was knowledgeable but Pam the salesman was very knowledgeable as well about the homes being built and constructed.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Charlotte, NC
    Jan 16, 2015

    Tracey Rush, Karen Bombarner, and Kim Claxton all did a wonderful job.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • 2-10 Home Buyers Warranty
  • Charleston Trident Home Builders Association
  • ENERGY STAR
  • Environments For Living
  • Green Home Builders of the Triangle
  • Home Builders Association of Charlotte
  • Home Builders Association of Durham, Orange & Chatham Counties
  • Home Builders Association of Raleigh-Wake County
GuildQuality Member
Guildmember
Since 2007
GuildQuality Master Award Winner
Guildmaster Award Winner
2011,2012,2013,2014,
2015
Feedback Milestone
10 Consecutive Great Reviews
2015 - See more

Types of Work

  • New home (722)
  • Custom home (581)
  • Home for sale (577)

Recent Activity

  • 9/01/15 Saussy Burbank received feedback from a customer in Mt. Pleasant, SC.
  • 8/31/15 Saussy Burbank received feedback from a customer in Charlotte, NC.
  • 8/31/15 Saussy Burbank received feedback from a customer in Chapel Hill, NC.
  • 8/29/15 Saussy Burbank received feedback from a customer in Charlotte, NC.
  • 8/19/15 Saussy Burbank received feedback from a customer in Holly Springs, NC.

More about Saussy Burbank

As a GuildQuality Guildmember, Saussy Burbank relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Saussy Burbank in Huntersville, NC; Chapel Hill, NC; Fort Mill, SC; Mooresville, NC; Charlotte, NC; Summerville, SC; Mt. Pleasant, SC; Holly Springs, NC; Rock Hill, SC; Davidson, NC; and 29 other cities in North Carolina and South Carolina.

In this report, Saussy Burbank has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 2,398 out of 3,951 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2015.

Saussy Burbank surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Saussy Burbank customer, and if Saussy Burbank completed work for you after March of 2007 but you haven't yet received a survey, please let us know.

If you have had work done by Saussy Burbank since March of 2007 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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