Saussy Burbank is nationally recognized for building homes with distinctive achitectural details and innovative floorplans. Saussy Burbank builds in Charlotte, Raleigh-Durham, Chapel Hill, NC and Charleston, SC. They have consistently ranked extraordinarily high in customer satisfaction, attributing their success to commitment to a guided principle: That each home should be unique and offer the same quality design and craftsmanship, regardless of size or price point.
I'm from Massachusetts. It was very different than what you get where I'm from. The whole experience was great.
Becca and Michele were key determining factors in selecting Saussy Burbank. Both are knowledgeable, honest, kind and easy to work with. Becca in particular was able to sell us our house without the negative "sales-y" experiences we had when looking into other builders in the area.
Our experience working with Saussy Burbank has been exceptional. prior to deciding to build a new home, we had heard horror stories about the process, timing, sales experiences, and customization options. Our sales and design team were knowledgeable, honest (often a rarity), and easy to work with. They helped us select options and worked with us to make sure some of our more difficult decisions came to fruition smoothly. Many of the customization options were standard at Saussy that were significant upcharges with other builders we looked into - the negative connotation of "builder grade" materials simply isn't there with Saussy! We are thrilled to have a Saussy home!
My family and I had looked at many builders and at the end we kept coming back to the same conclusion. Saussy Burbank was the way to go, a great combination of quality home building and awesome people to work with made the choice easy at the end and we are very happy with our decision.
The quality of the home is excellent but the people we dealt with make Saussy Burbank stand out . Starting with Patty Lynn and Haley Cuzzell to Kelly Moore and Justin Williams they are great at what they do and were a pleasure to deal with. Mike Ward and Sarah Nash were also a big help.
If you are looking for a quality home with people who are professional,courteous and knowlegable about their profession I suggest looking at Saussy Burbank to build your home.
My experience with Saussy Burbank was the best I've ever had in terms of the initial review of what to expect during construction, the speccing of the house, and the wrap up and follow through. I have had experience with several houses, and this was truly the easiest and least stressful process I've ever been through. A lot of that had to do with how Ellen Shore managed her process and communication system.
Craftsmanship and materials are excellent. Professionalism and customer focus service is fantastic. I was unaware that such personnel service still exists in the housing market today.
From the first time we saw the Briar Chapel neighborhood and the Saussy Burbank houses within that neighborhood, we have been extremely impressed. Nothing about the process changed our mind. We are thrilled to be living in that neighborhood in a Saussy Burbank house.
We are very happy with the level of professionalism and the quality of the house that we got from them. We look forward to using them again.
I was first attracted to Saussy Burbank after looking at other homes in the neighborhood. They provided good info during the preliminary interview and I felt good about how they followed through and created a warm home. I am very please with Saussy Burbank.
Speaking as a couple who literally designed, built, wired, plumbed, installed the kitchen and bathrooms and otherwise finished our previous home in Virginia and then watched our new home being built on an almost daily basis, we are very pleased with our home and our neighborhood design.
Jeff Cornatzer has been a man of integrity and great to work with. He has certainly represented the company well and I hope he is recognized for going way beyond the calling. We've been very pleased with the overall responsiveness of the warranty department with addressing all the minor fixes. Saussy Burbank has been great to work with and the workmanship of our home has been complimented upon by folks many times. We love our home and would recommend Saussy Burbank to any potential homebuyer.
We were first time home buyers with no prior experience dealing with a builder and yet our experience with Saussy Burbank effortless and painless. We feel like all of our needs were taken care of.
World class customer service - went above and beyond to satisfy our needs.
I have been a builder in Chapel Hill for over 30 years. My wife is a part-time Realtor and has experience serving clients building new homes. Having said that, you can imagine that we were hesitant to let another builder construct our home. In every instance, on every point in the process, Saussy Burbank exceeded our expectations and responded quickly and positively to our requests and concerns.I would highly recommend Saussy Burbank to my friends and family for a positive building experience. I believe that we received tremendous value for our purchase price.
Working with Saussy Burbank has been a very professional and customer service oriented interaction. They were very thorough answering our questions and addressing our concerns. They were easy to work with through closing and were willing to be flexible.
The experience of working with Saussy Burbank has been great. They are very responsive whenever I bring up something that needs to be fixed. They have very high standards for their products. Many things were fixed by them even before our walkthrough because they wanted it to be a quality product.
Although the home was already in progress we were able to make a few minor changes without a lot of hassle which made the process much easier. Jason was able to work with us on some things and is very knowledgeable and got everything taken care of so that we could move in on time.
Overall we have been satisfied, but not thrilled, with our Saussy Burbank home. Overall quality of the house and construction materials is great but then they go extremely cheap in other areas. The physical construction of the house is great, appliances are great, floors and counters are up to snuff but then for some reason they use the cheapest thermostats available which break almost as soon as you touch them. Communication is another area that was very lacking. Field manager, Kelly Moore, was very difficult to get ahold of and email communication was poor. While we would not discourage others from building with Saussy Burbank, if we had it to do all over again, knowing what we know now, we would probably go with a different builder.
As a GuildQuality Guildmember, Saussy Burbank relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Saussy Burbank in Huntersville, NC; Chapel Hill, NC; Fort Mill, SC; Mooresville, NC; Charlotte, NC; Summerville, SC; Mt. Pleasant, SC; Holly Springs, NC; Davidson, NC; Pittsboro, NC; and 27 other cities in South Carolina and North Carolina.
In this report, Saussy Burbank has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 2,253 out of 3,679 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2014.
Saussy Burbank surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Saussy Burbank customer, and if Saussy Burbank completed work for you after March of 2007 but you haven't yet received a survey, please let us know.