Saussy Burbank is nationally recognized for building homes with distinctive achitectural details and innovative floorplans. Saussy Burbank builds in Charlotte, Raleigh-Durham, Chapel Hill, NC and Charleston, SC. They have consistently ranked extraordinarily high in customer satisfaction, attributing their success to commitment to a guided principle: That each home should be unique and offer the same quality design and craftsmanship, regardless of size or price point.
My experience with Saussy Burbank was the best I've ever had in terms of the initial review of what to expect during construction, the speccing of the house, and the wrap up and follow through. I have had experience with several houses, and this was truly the easiest and least stressful process I've ever been through. A lot of that had to do with how Ellen Shore managed her process and communication system.
Craftsmanship and materials are excellent. Professionalism and customer focus service is fantastic. I was unaware that such personnel service still exists in the housing market today.
From the first time we saw the Briar Chapel neighborhood and the Saussy Burbank houses within that neighborhood, we have been extremely impressed. Nothing about the process changed our mind. We are thrilled to be living in that neighborhood in a Saussy Burbank house.
We are very happy with the level of professionalism and the quality of the house that we got from them. We look forward to using them again.
I was first attracted to Saussy Burbank after looking at other homes in the neighborhood. They provided good info during the preliminary interview and I felt good about how they followed through and created a warm home. I am very please with Saussy Burbank.
Speaking as a couple who literally designed, built, wired, plumbed, installed the kitchen and bathrooms and otherwise finished our previous home in Virginia and then watched our new home being built on an almost daily basis, we are very pleased with our home and our neighborhood design.
Jeff Cornatzer has been a man of integrity and great to work with. He has certainly represented the company well and I hope he is recognized for going way beyond the calling. We've been very pleased with the overall responsiveness of the warranty department with addressing all the minor fixes. Saussy Burbank has been great to work with and the workmanship of our home has been complimented upon by folks many times. We love our home and would recommend Saussy Burbank to any potential homebuyer.
We were first time home buyers with no prior experience dealing with a builder and yet our experience with Saussy Burbank effortless and painless. We feel like all of our needs were taken care of.
World class customer service - went above and beyond to satisfy our needs.
I have been a builder in Chapel Hill for over 30 years. My wife is a part-time Realtor and has experience serving clients building new homes. Having said that, you can imagine that we were hesitant to let another builder construct our home. In every instance, on every point in the process, Saussy Burbank exceeded our expectations and responded quickly and positively to our requests and concerns.I would highly recommend Saussy Burbank to my friends and family for a positive building experience. I believe that we received tremendous value for our purchase price.
Working with Saussy Burbank has been a very professional and customer service oriented interaction. They were very thorough answering our questions and addressing our concerns. They were easy to work with through closing and were willing to be flexible.
The experience of working with Saussy Burbank has been great. They are very responsive whenever I bring up something that needs to be fixed. They have very high standards for their products. Many things were fixed by them even before our walkthrough because they wanted it to be a quality product.
Although the home was already in progress we were able to make a few minor changes without a lot of hassle which made the process much easier. Jason was able to work with us on some things and is very knowledgeable and got everything taken care of so that we could move in on time.
Overall we have been satisfied, but not thrilled, with our Saussy Burbank home. Overall quality of the house and construction materials is great but then they go extremely cheap in other areas. The physical construction of the house is great, appliances are great, floors and counters are up to snuff but then for some reason they use the cheapest thermostats available which break almost as soon as you touch them. Communication is another area that was very lacking. Field manager, Kelly Moore, was very difficult to get ahold of and email communication was poor. While we would not discourage others from building with Saussy Burbank, if we had it to do all over again, knowing what we know now, we would probably go with a different builder.
We have built 8 new homes from either the ground up or just in the framing stages. We are down sizing from a home in I'On that had a lot of detailed trim work, so we are very particular. This is the first time we went with a "big" builder and we were not sure if we would be satisfied. As it turned out, this has been the best building experience we have had. Everyone I dealt with was very professional and seamed to be more concerned with our satisfaction than turning a profit. Justin was excellent. He went above and beyond for us. We would definitely recommend Saussy Burbank.
We have been happy with everything dealing with Saussy Burbank, from the sale to the building process to the finishing and with the warranty work. Everything has been extremely delightful. We have not had any issues. They are always there to support us and their reputation shows that they have a quality product.
As this was our 4th new home build and 12th home overall, we were not new to the process or experience. That stated, the experience with Saussy Burbank was by far the best and the quality of workmanship likewise stands above others. The Project Manager, Ellen Shore and Commercial Contact, Pam Cook, were simply outstanding. If we had to build again, and I hope not as we love our home, I would give serious consideration to a build with Saussy.
This is a quality company that builds a very nice home, adhering to schedule and high standards. All staff communicate effectively through the construction, close and delivery, and warranty processes. I couldn't be happier with the final product and highly recommend Saussy Burbank to anyone looking to build a new home in Chapel Hill.
fine if you want to refer me as a positive reference only things were the landscaping and lack of gutters. the house we bought was inexpensive, i understand trying to cut corners, should have gutters, more than happy to pay
Saussy Burbank builds a wonderful quality home, which we are delighted with. Their team is truly professional and great to work with. B.F.C.
As a GuildQuality Guildmember, Saussy Burbank relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Saussy Burbank in Huntersville, NC; Chapel Hill, NC; Fort Mill, SC; Mooresville, NC; Charlotte, NC; Summerville, SC; Mt. Pleasant, SC; Holly Springs, NC; Davidson, NC; Pittsboro, NC; and 27 other cities in South Carolina and North Carolina.
In this report, Saussy Burbank has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 2,234 out of 3,661 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2014.
Saussy Burbank surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Saussy Burbank customer, and if Saussy Burbank completed work for you after March of 2007 but you haven't yet received a survey, please let us know.