About this companyView all
Saussy Burbank is nationally recognized for building homes with distinctive achitectural details and innovative floorplans. Saussy Burbank builds in Charlotte, Raleigh-Durham, Chapel Hill, NC and Charleston, SC. They have consistently ranked extraordinarily high in customer satisfaction, attributing their success to commitment to a guided principle: That each home should be unique and offer the same quality design and craftsmanship, regardless of size or price point.
FeedbackWhat is this?
What is this?
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Of 4,127 customers surveyed, 2,505 responded (61%)
Types of workView all
New home (833)
Custom home (692)
Home for sale (688)
Reviews & CommentsWhat is this?
What is this?
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
"Recognize Excellence" comment from Rock Hill, SC
Thomasena Washington - believe me, I know the value of exceptional employees and how each person's perspective on a company and a brand are impacted by a single person. Thomasena is the best. Truly professional, thorough and personable.
Comment from Mt. Pleasant, SC
I think that Sarah Nash from the design center was a pleasure and wonderful to work with, and also Jack Catterton, the salesman.
Review by K.C.O. of Hillsborough, NC
We had a number of new homes we looked at in Hillsborough, we quickly choose a Saussy Burbank home due to the quality of the home and its location in Hillsborough. Being able to witness the care of construction in the homes and the quality of the materials that created the homes, we were sold that Forest Ridge is the perfect neighbourhood for us and Saussy Burbank did a on outstanding job.
Review by C.L.J. of Summerville, SC
Review by Charles P. of Mt. Pleasant, SC
Review by C.W.O. of Chapel Hill, NC
Review by Srikanth R. of Charlotte, NC
We love our new home and are very satisfied with our experience with Saussy Burbank. Pam, Ellen, and Frank have all been great to work with. They communicated well throughout the process and anticipated and addressed any potential issues. The quality of materials and workmanship is excellent!
Review by T.M.G. of Chapel Hill, NC
Review by S.J.S. of Carrboro, NC
- 2-10 Home Buyers Warranty
- Charleston Trident Home Builders Association
- ENERGY STAR
- Environments For Living
More about Saussy Burbank
As a GuildQuality Guildmember, Saussy Burbank relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Saussy Burbank in Huntersville, NC; Chapel Hill, NC; Fort Mill, SC; Mooresville, NC; Charlotte, NC; Summerville, SC; Mt. Pleasant, SC; Holly Springs, NC; Rock Hill, SC; Davidson, NC; and 29 other cities in North Carolina and South Carolina.
In this report, Saussy Burbank has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 2,505 out of 4,127 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2016.
Saussy Burbank surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Saussy Burbank customer, and if Saussy Burbank completed work for you after March of 2007 but you haven't yet received a survey, please let us know.