Saussy Burbank is nationally recognized for building homes with distinctive achitectural details and innovative floorplans. Saussy Burbank builds in Charlotte, Raleigh-Durham, Chapel Hill, NC and Charleston, SC. They have consistently ranked extraordinarily high in customer satisfaction, attributing their success to commitment to a guided principle: That each home should be unique and offer the same quality design and craftsmanship, regardless of size or price point.
I feel that Saussy Burbank is a very stylish and quality builder. However, they cut back on some very fundamental things trying to save a few thousand dollars. It has ruined my whole experience.
I had exceptional service in every encounter in this process. It was great. Any time you go into something, you are waiting for the next glitch. With Saussy Burbank there was never even a first glitch.
Everyone I worked with at Saussy Burbank did a really good job. We're excited about the house and we're looking forward to the completion of the job.
The sales experience with Saussy Burbank was exceptional. Great understanding of our needs and 100% follow-through on promises. The design center team was not up to the expectations of the Saussy-Burbank experience. The field manager experience was at best "challenging." We had to make numerous requests during the construction phase to get things done right- and still several items were not finished as promised. We have owned three Saussy Burbank homes, and the finished product is outstanding, however, we probably would not go through the building process again with them.
I was most satisfied with Saussy Burbank because coming from the north I love the southern look of the homes, they are the most beautiful homes. Not only Ellen the project manager was knowledgeable but Pam the salesman was very knowledgeable as well about the homes being built and constructed.
Tracey Rush, Karen Bombarner, and Kim Claxton all did a wonderful job.
They are wonderful to work with. We went to Riverwalk just for a family outing and we ended up buying a house there. Thomasena Washington was amazing to work with.
Diandra Buckheit was the connsumate profesional. Very knowledgable in all areas and easy to work with. Made herself available to answer my phone calls during evenings and outside normal office hours and was always prompt with a response or sending me information. Toured other communities and impressed with house styles and selections.Excellent interior trim and design. Was the easiest house purchase process and Diandra was the reason. She also provided invaluable insights on options and interior features.
I was very impresse with web site and toured other homes(Rock Hill/Charleston area). Overall, so far a very positive experience.
Our build experience with Saussy Burbank has been wonderful and extremely easy. We feel that Saussy Burbank offered us a more custom feeling and quality home than other builders at the same price point. Every issue and concern of ours was handled above and beyond what was required. We would absolutely build another home with Saussy Burbank and recommend them to others.
I'm from Massachusetts. It was very different than what you get where I'm from. The whole experience was great.
Becca and Michele were key determining factors in selecting Saussy Burbank. Both are knowledgeable, honest, kind and easy to work with. Becca in particular was able to sell us our house without the negative "sales-y" experiences we had when looking into other builders in the area.
Our experience working with Saussy Burbank has been exceptional. prior to deciding to build a new home, we had heard horror stories about the process, timing, sales experiences, and customization options. Our sales and design team were knowledgeable, honest (often a rarity), and easy to work with. They helped us select options and worked with us to make sure some of our more difficult decisions came to fruition smoothly. Many of the customization options were standard at Saussy that were significant upcharges with other builders we looked into - the negative connotation of "builder grade" materials simply isn't there with Saussy! We are thrilled to have a Saussy home!
The quality of the home is excellent but the people we dealt with make Saussy Burbank stand out . Starting with Patty Lynn and Haley Cuzzell to Kelly Moore and Justin Williams they are great at what they do and were a pleasure to deal with. Mike Ward and Sarah Nash were also a big help.
If you are looking for a quality home with people who are professional,courteous and knowlegable about their profession I suggest looking at Saussy Burbank to build your home.
My family and I had looked at many builders and at the end we kept coming back to the same conclusion. Saussy Burbank was the way to go, a great combination of quality home building and awesome people to work with made the choice easy at the end and we are very happy with our decision.
My experience with Saussy Burbank was the best I've ever had in terms of the initial review of what to expect during construction, the speccing of the house, and the wrap up and follow through. I have had experience with several houses, and this was truly the easiest and least stressful process I've ever been through. A lot of that had to do with how Ellen Shore managed her process and communication system.
Craftsmanship and materials are excellent. Professionalism and customer focus service is fantastic. I was unaware that such personnel service still exists in the housing market today.
From the first time we saw the Briar Chapel neighborhood and the Saussy Burbank houses within that neighborhood, we have been extremely impressed. Nothing about the process changed our mind. We are thrilled to be living in that neighborhood in a Saussy Burbank house.
We are very happy with the level of professionalism and the quality of the house that we got from them. We look forward to using them again.
As a GuildQuality Guildmember, Saussy Burbank relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Saussy Burbank in Huntersville, NC; Chapel Hill, NC; Fort Mill, SC; Mooresville, NC; Charlotte, NC; Summerville, SC; Mt. Pleasant, SC; Holly Springs, NC; Davidson, NC; Rock Hill, SC; and 27 other cities in North Carolina and South Carolina.
In this report, Saussy Burbank has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 2,298 out of 3,771 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2015.
Saussy Burbank surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Saussy Burbank customer, and if Saussy Burbank completed work for you after March of 2007 but you haven't yet received a survey, please let us know.
Saussy Burbank is a candidate for a 2015 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Saussy Burbank must survey all of their customers.
If you are a recent customer of Saussy Burbank and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Saussy Burbank's application.