Potter Construction of Seattle, WA reviews and customer feedback from GuildQuality surveys
Potter Construction
5606 California Ave SWSeattle, WA 98136(206) 935-9696

Potter Construction is a full-service remodeling company serving the greater Seattle area since 1979. We specialize in design, permits, and construction for remodeling existing homes including kitchens, bathrooms, and basements. (more)

Customer Feedback Summary

Of 207 customers surveyed, 155 responded (75%)
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Reviews & Comments

16 Ratings
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  • Potter Construction
    Review by Norm W. of Seattle , WA
    Dec 11, 2014

    Potter Construction is very experienced at knowing what should be done and how it should be accomplished. Good at playing "devils advocate", if you want them to, in terms of what actions are best for your situations. After all ....... they are the pros with the experience.

    Did you find this helpful? Yes
  • Potter Construction
    Review by D.A.G. of Mercer Island, WA
    Aug 14, 2014

    Potter Construction makes the difficult, easy; the impossible takes a wee bit longer. Having spent the last 20 years working with dozens of contractors, big and small, in the Northwest, Potter is the finest remodel contractor I have eincountered. And it starts with Gary Potter. Organized, thoughtful, forward thinking, considerate, and honest. The Potter team is experienced, talented, creative and customer oriented. It is the Potter creed: does our work deserve a referral? Potter is not afraid of being the best, nor does it fear success. Potter will not accept a job just to have a job; it has to be a project within its expertise, and with clients who are willing to work with the Team. If you are a homeowner with a home remodel, and expect the best, then hire the best. Talk to Gary Potter.My wife and I hired Gary to remodel our first floor and kitchen( and he will do our upstairs as well). He estimated 5 months and completed the project just over 4 months later. The easiest 4 months I have ever spent. The Potter team comes to work at 7:30 sharp and works till the day's schedule is done. Every day. The schedule is on the wall and you can see what is upcoming. The work is planned 30-60 days out, with an estimated end date. The subs show up on time, do their work and you never know they have even been there. The house is kept clean and neat. The Potter team and subs are courteous to you and your neighbors, respectful and thoughtful. If there is a problem it is addressed immediately in an adult fashion. Potter understands accountability and responsibility. If they say they will do something, it is done. I never had to ask; indeed some things were done as a surprise! I could write a book about contractors. It would begin and end with Potter Construction as the template.

    Did you find this helpful? Yes
  • Potter Construction
    Review by L.F.M. of Seattle , WA
    Jun 25, 2014

    They have been great to work with from the beginning through to the implementation. They have worked around the needs of our family and communication has been great the whole time through.

    Did you find this helpful? Yes
  • Potter Construction
    Review by B.H.A. of Seattle , WA
    Jun 04, 2014

    I appreciate the attention to detail that Potter Construction provides. We have had weekly meetings that keep everyone on the same page. The process has been clearly communicated with no surprises from pre-construction planning to the construction process.

    Did you find this helpful? Yes
  • Potter Construction
    Review by A.A.L. of Seattle , WA
    Feb 09, 2014

    We had 4 windows replaced in a family room, and it was a fantastic experience. They spent a good amount of time measuring and fully examining the existing windows, and it really paid off. There was one day of prep once the replacement windows arrived, and then they did all the windows, including priming the outside trim, in one day. I left in the morning and came home that evening to see the job completely done and cleaned up.

    Did you find this helpful? Yes
  • Potter Construction
    Review by Kirby L. of Seattle, WA
    Dec 29, 2013

    I've hired Potter Construction for a few projects around my house - projects both ultra-large and small - and have been incredibly impressed, every time! The work was supremely well done - better than I expected or paid for. They overbuild, paying minute attention to the details, and the project gets done well and gives me a confidence not usually possible in a building over 100 years old.

    Did you find this helpful? Yes
  • Potter Construction
    Review by A.A.L. of Seattle , WA
    Nov 19, 2013

    This is the second time we have used Potter Construction. A basement remodel, and this time, for new windows. They are professional and have excellent customer service. The job site is always left clean, and the quality of their work is excellent.

    Did you find this helpful? Yes
  • Comment from Seattle, WA
    Jun 03, 2013

    The project manager, Karl, was very nice. We didn't have any problems. They were careful around the neighborhood. They were very good.

    Did you find this helpful? Yes
  • Potter Construction
    Review by Maxine Z. of Seattle, WA
    Jan 03, 2013

    I have used Potter Construction since 2006, based on a strong recommendation from my neighbor, who showed me all the beautiful work that was done in his home. I am always pleased with the work and the results. Although I will retire soon, and won't be able to afford any more major projects, I will continue to call Potter for smaller projects, as well as the occasional handyman service. Maxine Z.

    Did you find this helpful? Yes
  • Potter Construction
    Review by A.A.L. of Seattle, WA
    Nov 01, 2012

    Potter Construction was excellent to work with for our basement remodel. Harry, our project lead was outstanding to have in our home everyday and does quality craftsmanship. He managed all of our sub contractors very well. Potter construction has excellent quality work, and is very professional!

    Did you find this helpful? Yes
  • Potter Construction
    Review by A.A.V. of Seattle, WA
    Oct 01, 2012

    While no project is perfect, my wife and I are most pleased at how our bathroom remodel turned out. Potter Construction was patient as we worked through all of the design decisions and assisted with information on materials and possibilities. They explained how and when the work would be done and kept a running calendar to keep us informed of schedule changes. The craftsmanship both inside the walls (plumbing, electrical, etc.) and outside in the finished product are first class.

    Did you find this helpful? Yes
  • Potter Construction
    Review by Carol D. of Seattle, WA
    Jun 17, 2012

    I have a beautiful kitchen I love. Gary provided ideas while listening to mine. The crew was easy to work with, cheerful and dependable. I was provided with contacts that provided me with choices for my kitchen that were quality companies that delivered a quality product. The electrical sub contractor is one I will call on again. Potter Construction would be a company I would not have a problem recommending to others.

    Did you find this helpful? Yes
  • Potter Construction
    Review by Maxine Z. of Seattle, WA
    Dec 01, 2011

    I have used Potter Construction three times and they have always done everything in a very professional and timely manner. If there is a problem, they address it immediately and fix it. I am planning on using them in the future.

    Did you find this helpful? Yes
  • Potter Construction
    Review by Peter W. of Seattle, WA
    Aug 04, 2011

    Potter Construction were a professional, capable and competent company. We were very impressed with them throughout the entire process. We are very happy with the results that they provided us and I have no regrets about choosing them.

    Did you find this helpful? Yes
  • Potter Construction
    Review by Maxine Z. of Seattle, WA
    Jul 08, 2011

    Potter Construction was thorough and professional in their examination of what needed to be done. Once they realized I knew what I was talking about, they listened. That meant a lot. They worked well and in a timely manner, and I'm pleased with all the things they've done. Taking a bath now is like a small religious experience.

    Did you find this helpful? Yes
  • Potter Construction
    Review by Donovan M. of Renton, WA
    May 14, 2011

    When we realized it was time to do repair work on our shower walls, we were intimidated to say the least. We decided, however, that it was a good opportunity to update the whole bathroom and started our search for professional help. After our first meeting with Potter Construction, everything seemed more manageable. We were presented with choices that fit our style and our budget. Communication about payments and work plans was very clear. The employees were all very professional and worked efficiently. They cleaned up at the end of the day and let us know what to expect at each phase. We are very happy with the results--our bathroom has never looked so good.

    Did you find this helpful? Yes
  • "Easier Than Expected" comment from Seattle, WA
    Jan 18, 2011

    Having worked with them before, our expectations were pretty high. The Overall experience was as great & as easy as it has been with them in the past - just as I expected it would be.

    Did you find this helpful? Yes
  • Comment from Seattle, WA
    Nov 20, 2010

    Everything was great, I would give them all high marks!

    Did you find this helpful? Yes
  • Comment from Fall City, WA
    Oct 25, 2010

    They were so professional, they really live up to their motto of on time, on budget. They are friendly people and they clean up after themselves. I have heard terrible remodeling stories from people but I have nothing but good things to say. I am truly amazed.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Seattle, WA
    Mar 20, 2010

    I think they were very organized.

    Did you find this helpful? Yes
More Reviews & Comments


  • GuildQuality
  • Angie's List
  • Best of houzz 2013
  • Better Business Bureau
  • Built Green
  • Houzz
  • Master Builders Association of King and Snohomish Counties
  • NAHB Certified Graduate Remodeler
  • National Association of Home Builders (NAHB)
  • National Kitchen and Bath Association
GuildQuality Member
Since 2007
GuildQuality Master Award Winner
Guildmaster Award Winner
2009, 2011, 2012, 2013

Types of Work

  • Bathroom remodel (35)
  • Kitchen remodel (27)
  • Design build remodel (15)
  • Whole house remodel (12)
  • Basement remodel (6)
  • +7 More

Recent Activity

  • 12/11/14 Potter Construction received feedback from a customer in Seattle , WA.
  • 12/09/14 Potter Construction received feedback from a customer in Seattle, WA.
  • 11/24/14 Potter Construction received feedback from a customer in Seattle, WA.
  • 11/15/14 Potter Construction received feedback from a customer in Wenatchee, WA.
  • 11/03/14 Potter Construction published an example of their work.

More about Potter Construction

As a GuildQuality Guildmember, Potter Construction relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Potter Construction in Seattle, WA; Bellevue, WA; Burien, WA; Kirkland, WA; Renton, WA; Mercer Island, WA; Normandy Park, WA; Fall City, WA; Federal Way, WA; Shoreline, WA; and 6 other cities in Washington and New York.

In this report, Potter Construction has published a summary of the customer feedback they've received since they joined GuildQuality in April 2007. In that time, 155 out of 207 customers (75%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2014.

Potter Construction surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Potter Construction customer, and if Potter Construction completed work for you after April of 2007 but you haven't yet received a survey, please let us know.

If you have had work done by Potter Construction since April of 2007 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

Must be a minimum of 25 words. Please add at least 25 more words.

2015 Guildmaster Application

Potter Construction is a candidate for a 2015 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Potter Construction must survey all of their customers.

If you are a recent customer of Potter Construction and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Potter Construction's application.