Nautilus Company provides Charleston, South Carolina residents with custom home building services as well as home management and preventative maintenance programs. (more)
Bill and the staff at Nautilus provide exceptional service. Our home has never been in better shape, and it is always a pleasure dealing with them. They are incredibly knowledgeable, and have maintained our home beautifully. They are also completely trustworthy and have managed other vendors working in our home while we are away. I don't know what we would do without them.
trustworthiness and excellent communications
Joe was always available to answer questions and address concerns.
The Nautilus Company was a pleasure to work with for our home renovation project. Our order was completed in a timely and professional manner. We have received so many compliments on the work done on our house and will continue to recommend Nautilus Company to others.
There was no area where Nautilus Company fell short.
Nautilus has been and is the best I could ever recommend. We started a venture they have never done to build a modular. They have worked very hard to make sure they have all the information we need. Bill has been very attentive to all our wants and needs. This a very trustworthy company.
I was most satisfied with working with Joe. We are familiar with his handwork, and we are very pleased.
We are very pleased with Nautilus Company, and also Joe Quick. We would recommend them to anyone. Also, we would have them back for any additional work.
Nautilus Company has been highly professional and reliable to work with. Overall, my experience with Nautilus has been exceptional because they went above and beyond what I expected from any contractor. I would use them again and recommend them to others.
Nautilus is so organized that they make me feel incredibly unorganized!
What's really impressive about these guys is that they develop a relationship with the service providers that any homewowner may have engaged in during their time in the home. That includes new construction or the purchase of an existing home. The first thing that they do is understand all elements of the house - Who sold you your windows and doors? Lets look at the warranty on those items. Who sold you your HVAC system? Lets look at the warranty there...etc. Nautilus will directly engage the provides of these goods/services and make them stick to the warranties under which the items were delivered. Who has time for that?? Nautilus does - and the amount of time and money they have saved me is amazing.
None - Nautilus allows me to enjoy my home, not spend all of my spare time maintaining it....
I didn't want to like Bill Payzant - I mean after having constructed, from scratch a very large home and having been inundated with contractor after contractor, problem after problem - The last thing I wanted in my life was another person telling me about what needed to be done with my home. Bill is a good guy and easy to deal with - I'm a tough nut to crack but can wholeheartedly say - it is a pleasure to work with him and his team! He has saved my 1,000's of dollars in potential problems ...
I have recommended Nautilus to every homeowners in my office!
Bill Payzant is truly someone that any Homeowner can LEARN from! As a first time home owner, my knowledge base was limited with respect to how to properly maintain my home. Bill's knowledge with respect to all elements in home construction is limitless! The guy truly knows his craft... He is a Problem Solver to the highest degree - No task is too small or too big for him. He truly embraces your needs as if they were his own!
All of my positive expectations were met. Often they were surpassed. Nautilus did their best to follow through on all discussions we had during the interview process, a time when a buyer must gauge integrity carefully.
Communication, communication, communication. I always had Nautilus' ear and was confident of rapid response. Home renovation and addition can be very unnerving. Nautilus did their best to make it an exciting and pleasurable experience.
From a mutual friend that I respect immensely.
I welcome the opportunity to offer this recommendation whenever I can. Family, friends and neighbors already know how pleased I am with the the remodel and addition that Nautilus Company provided me.
There are a lot of general contractors out there and I interviewed my share. Through that process, I began to learn how unique Nautilus Company is. Before even signing a contract, we thoroughly discussed our perspectives and expectations of the project including the professional relationship. A great deal of integrity was established through these authentic meetings allowing me to feel confident of my decision to enter into the partnership. I use the word partnership with intention. I was consistently confident that I would be kept well informed and consulted as necessary once construction began. Communication lines were always open and flowed freely. I was further impressed that the professionalism displayed by Nautilus was also expected of the subcontractors. It was clear that a positive working relationship existed between Nautilus Company and the subcontractors. That was exhibited in meeting timely schedules, correcting any issues that arose rapidly and a consistently clean job site.Without hesitation, I would work with Nautilus Company again.With pride, I would recommend them to family and friends.
As a GuildQuality Guildmember, Nautilus Company relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Nautilus Company in Mount Pleasant, SC; Charleston, SC; Daniel Island, SC; Sullivan's Island, SC; Mt. Pleasant, SC; Moncks Corner, SC; Folly Beach, SC; Darnstown, MD; and Isle Of Palms, SC.
In this report, Nautilus Company has published a summary of the customer feedback they've received since they joined GuildQuality in January 2012. In that time, 15 out of 22 customers (68%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2014.
Nautilus Company surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Nautilus Company customer, and if Nautilus Company completed work for you after January of 2012 but you haven't yet received a survey, please let us know.
Nautilus Company is a candidate for a 2015 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Nautilus Company must survey all of their customers.
If you are a recent customer of Nautilus Company and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Nautilus Company's application.