JMC Home Improvement Specialists is a professional home improvement contractor, located in Parsippany, NJ, working with clients in Morris, Sussex, Somerset, and Essex counties. Over 95% of our customers surveyed would recommend us versus less than 62% of all contractors' customers who would recommend them. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Bathroom remodel (56)
Design build remodel (21)
Kitchen remodel (8)
Windows & doors (7)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
JMC continues to impress. Recent work in my home by George, who is a genius and Barb who is a truly dedicated to her profession and the client. George's work is creative and thoughtful, and knows what needs to be done without hesitation. Barb is caring and careful. As a painter, she is very neat, clean...
John MacDougall at JMC has developed a very comprehensive an robust process for home remodeling projects. From the consultation through the design and the implementation process. This is my third large project with John, and I was impressed by the addition of a "Homeowner's Guide" delivered at the...
Just under 10 years ago, I had remodeled both our master and hall bathroom, installing new cabinets, counters, sink fixtures, lighting, and wallpaper/paint. I stopped short of tearing out the aging fiberglass tub and shower enclosures, as they really weren't in bad shape and the scope of the work was...
As a GuildQuality Guildmember, JMC relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of JMC in Morris Plains, NJ; Randolph, NJ; Morristown, NJ; Parsippany, NJ; Denville, NJ; Mendham, NJ; Chatham, NJ; Basking Ridge, NJ; Whippany, NJ; Lake Hiawatha, NJ; and 69 other cities in New Jersey and New York.
In this report, JMC has published a summary of the customer feedback they've received since they joined GuildQuality in January 2011. In that time, 340 out of 537 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2016.
JMC surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a JMC customer, and if JMC completed work for you after January of 2011 but you haven't yet received a survey, please let us know.
Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.
Thank you for sharing your feedback. We will send you a post card with instructions on how to confirm your review. Once we receive your confirmation, we will publish your review.