JMC Home Improvement Specialists is a professional home improvement contractor, located in Parsippany, NJ, working with clients in Morris, Sussex, Somerset, and Essex counties. Over 95% of our customers surveyed would recommend us versus less than 62% of all contractors' customers who would recommend them. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Bathroom remodel (56)
Design build remodel (20)
Kitchen remodel (8)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
JMC continues to impress. Recent work in my home by George, who is a genius and Barb who is a truly dedicated to her profession and the client. George's work is creative and thoughtful, and knows what needs to be done without hesitation. Barb is caring and careful. As a painter, she is very neat, clean and takes pride in her work. She noticed in that the paint in our powder room needed to be touched up (plus the caulking), which she took upon herself to repair. It's the little things (plus the great end product) that keeps us going back to JMC!
John MacDougall at JMC has developed a very comprehensive an robust process for home remodeling projects. From the consultation through the design and the implementation process. This is my third large project with John, and I was impressed by the addition of a "Homeowner's Guide" delivered at the end of the project which had care information on all of the fixtures which the JMC crew had installed. The professionalism and craftsmanship of their staff, from the front office to the workers to the design team, is second to none.
Just under 10 years ago, I had remodeled both our master and hall bathroom, installing new cabinets, counters, sink fixtures, lighting, and wallpaper/paint. I stopped short of tearing out the aging fiberglass tub and shower enclosures, as they really weren't in bad shape and the scope of the work was greater than my time availability and skill level would support. With another 10 years gone by, the showers were definitely showing their age, and needed replacing. However, the challenge given JMC was to accomplish the shower replacement without disturbing any of the prior work, which was still in great shape.In addition, after living with a tiny laundry room for 20+ years, we needed to replace our washer/dryer, and realized that modern appliances simply were not going to fit in our tiny space. John came out and discussed options with us, and we arrived at a plan to knock out part of a wall, extend our space into the garage as well as under the stairs, and create a functional laundry room with modern full-size stacking washer and dryer. Again, the complexities of the design and the required movement of various plumbing and electrical components made for a challenging project.Sitting down with John MacDougall and his designer, we arrived at a great layout for the laundry. Through the process, John helped us to stay within our budget and avoid extra costs. Selecting the tile, fixtures and finishes for the laundry and the showers was made substantially easier by JMC's showroom, where we could see samples, compare colors and arrive at our decisions. We signed our contract at the end of September 2015, but explained that we would be having house guests through the Christmas holiday. As a result, demo and (re-)construction didn't start until later in January, which was fine with us. George, who had previously handled our basement remodel, came in to do the demolition and construction of the new laundry, and Mario handled each of the bathrooms. The crew put down floor protectors and plastic curtains in order to contain as much as possible of the dust and mess. Because we needed a working shower, the bathrooms were done sequentially, and then Barb was brought in to handle painting the bathroom, ceilings, the new laundry, and an upstairs bedroom we had added into the picture.The results are spectacular! Each of the bathrooms has been transformed into a stunner, and the new laundry is extremely functional. Mario is a perfectionist and an absolute artist with respect to the tile work and fixtures - his attention to detail was incredible. The paint work is also top notch. This is my third project with JMC, and at this point I wouldn't even think of calling anyone else. I highly recommend JMC for whatever your remodeling needs are - John is extremely knowledgeable, his crew are all craftsmen in the truest sense of the word, and Jack (project manager) does a great job of keeping everything running smoothly.
As a GuildQuality Guildmember, JMC relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of JMC in Morris Plains, NJ; Randolph, NJ; Morristown, NJ; Parsippany, NJ; Denville, NJ; Mendham, NJ; Chatham, NJ; Basking Ridge, NJ; Whippany, NJ; Lake Hiawatha, NJ; and 69 other cities in New Jersey and New York.
In this report, JMC has published a summary of the customer feedback they've received since they joined GuildQuality in January 2011. In that time, 339 out of 535 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2016.
JMC surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a JMC customer, and if JMC completed work for you after January of 2011 but you haven't yet received a survey, please let us know.
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