JMC
12 Ludlow RoadParsippany, NJ 07054(973) 386-0707

JMC Home Improvement Specialists is a professional home improvement contractor, located in Parsippany, NJ, working with clients in Morris, Sussex, Somerset, and Essex counties. Over 95% of our customers surveyed would recommend us versus less than 62% of all contractors' customers who would recommend them. (more)


Customer Feedback Summary

Of 470 customers surveyed, 292 responded (62%)
Professionalism
100%
Employees Professionalism
99%
Clean & Safe
100%
Client Ideas Welcomed
99%
Value
98%
Likely to Recommend
96%

Map of Recent Work

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Reviews & Comments

88 Ratings
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  • JMC
    Review by L.Z.S. of Randolph, NJ
    Mar 22, 2015

    Everything was great for the expansion of our master closet space and finishing of our lower attic space to create additional finished closets. The planning process was extremely thorough. We especially appreciated John's patience during the planning process as we updated details, which resulted in very little need for follow-ups later on. Everyone was very courteous and professional, and the job site was kept clean. They always called before they came every day, and the project was kept on schedule. We also appreciated JMC handling all aspects of the project including finding most of the necessary subcontractors (excepting 2 discussed at contract signing). We enjoyed working with the owner, John, the project manager, Jack, and the site manager, Tom, and would like to work with them again on future projects.

    Did you find this helpful? Yes
  • JMC
    Review by Mr G. of Lake Hiawatha, NJ
    Mar 11, 2015

    I had them start in the kitchen and then remodel the dining room and living room. They gutted everything and started from scratch. I am extremely satisfied with their work and cabinetry.

    Did you find this helpful? Yes
  • JMC
    Review by Mr D. of East Hanover, NJ
    Mar 05, 2015

    This contracting firm is a rare find. Not only was the workmanship excellent, the job was completed promptly and neatly. This is not one of those contractors that "starts and stops and starts again," like most. When JMC workers start the job, they keep going until completion.

    Did you find this helpful? Yes
  • JMC
    Review by Mr S. of New Providence, NJ
    Mar 02, 2015

    Working with JMC from the first meeting through completion was a very positive and professional experience. John MacDougall gave us a truly outstanding team, including Jack, Gyula, Henry, Barbie, Val, Tammy, and Debbie. The craftsmanship of everyone who worked on our home was evident in their attention to detail, and their efforts gave us a result that exceeded our expectations. Our home has been transformed in ways we could not have imagined and we are incredibly happy with the outcome. We look forward to working with JMC again on new projects in the near future.

    Did you find this helpful? Yes
  • JMC
    Review by Donna C. of Maplewood, NJ
    Mar 02, 2015

    Whenever I have job to do I use JMC. Everyone is professional, clean and knowledgeable!

    Did you find this helpful? Yes
  • JMC
    Review by Mr O. of Wharton, NJ
    Feb 11, 2015

    From the initial meeting to the finished bathroom I was happy with all aspects of their professionalism and workmanship.

    Did you find this helpful? Yes
  • JMC
    Review by Mr K. of New Providence, NJ
    Feb 03, 2015

    Although it was a small project, the job was done in a timely manner and the quality of the workmanship was better than we expected.

    Did you find this helpful? Yes
  • JMC
    Review by Elaine M. of Summit, NJ
    Feb 02, 2015

    They were great.

    Did you find this helpful? Yes
  • JMC
    Review by Mr Y. of Chatham, NJ
    Dec 23, 2014

    JMC does exceptional work. Their end product exceeded my expectations and, while their were a few hiccups -- some accidental and some misunderstandings that happen with every long-term construction project -- I am satisfied with the experience. John MacDougal, the owner, is a gentleman and genuinely concerned about customer satisfaction.

    Did you find this helpful? Yes
  • "Overall Experience" comment from Morristown, NJ
    Dec 13, 2014

    JMC has a wonderful way of doing business. They use the finest materials; their staff are highly skilled and professional; they show great patience in carefully listening to what the customer wants and make sure the desired product is delivered; none of the work is ever rushed but is done carefully and precisely; their pricing is fair and competitive; they are warm and friendly; and most importantly they are totally honest. In the past 2 years we have completed two major renovation projects on our home with JMC. We could not be more pleased. They made our home truly beautiful. They are just the best!!!!! Any homeowner would be lucky to have them work on their home!!!

    Did you find this helpful? Yes
  • JMC
    Review by Mr B. of Montville, NJ
    Nov 22, 2014

    Each member of the on-site crew went the extra mile to do an excellent job. At least a dozen small-to-medium problems cropped up along the way. Each one was handled professionally. I provided a lot of guidance during the job. Everything was done exactly the way I requested. In some cases, the work was better than I requested.

    Did you find this helpful? Yes
  • "Clean & Safe" comment from Montclair, NJ
    Nov 08, 2014

    Never experienced contractors who go out of their way to ensure everything is kept clean. Truly first class.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Montclair, NJ
    Nov 08, 2014

    The whole experience from the first call to the office and talking with Debbie all the way to finished project is a wholly satisfying experience. John's team are all friendly,professional & courteous as well as really good at their job. John follows-up throughout the job to ensure you are satisfied, the onsite team let you know every day when they are arriving, dust is vented and coverings put on all the floors from the entrance way to the job site to keep the house as clean as possible. We were kept informed of small issues that arose as the job progressed - no detail was tried to be kept from us. All in all this is how working with contractors ought to be.

    Did you find this helpful? Yes
  • JMC
    Review by Mr A. of Montclair, NJ
    Nov 08, 2014

    The whole experience from the first call to the office and talking with Debbie all the way to finished project is a wholly satisfying experience. John's team are all friendly,professional & courteous as well as really good at their job. John follows-up throughout the job to ensure you are satisfied, the onsite team let you know every day when they are arriving, dust is vented and coverings put on all the floors from the entrance way to the job site to keep the house as clean as possible. We were kept informed of small issues that arose as the job progressed - no detail was tried to be kept from us. All in all this is how working with contractors ought to be.

    Did you find this helpful? Yes
  • JMC
    Review by Mr R. of Morristown, NJ
    Oct 05, 2014

    We are extremely happy with JMC's customer service and craftsmanship. They worked with us at every step of the process, making suggestions along the way but taking our input as well. JMC completed our kitchen on time and on budget, with no surprises along the way. We would, without hesitation, recommend JMC to other homeowners that are looking for a reliable contractor that takes pride in its (excellent) work.

    Did you find this helpful? Yes
  • JMC
    Review by Mr L. of Morris Plains, NJ
    Aug 20, 2014

    This was the first major renovation project for us. Initially we were nervous about the project and even considered moving to achieve the same goals. We're so happy with the results! Tammy, John and Jack went over the design numerous times until we were satisfied it met our needs. George was fantastic and we always felt that he took great care to ensure we would be happy with the finished product. He was on-site daily and took care of little issues before they become big problems. We never worried about leaving the house while he was here. It was exciting to come home from work and see the progress. My coworkers often commented: "no big problems?" We're happy to reply - none thanks to JMC! We love our open concept kitchen and new bathroom.

    Did you find this helpful? Yes
  • JMC
    Review by Ms S. of Succasunna, NJ
    Aug 18, 2014

    Top to bottom, JMC is an incredible outfit. Everyone - John, Tammy, and Debbie in the office and Patrick, Greg, Anthony, Barbie, Val - was so pleasant to work with. Jack was on top of every unforeseen development in the kitchen and bath remodel of my 1960 home. They uncovered and fixed plumbing and wiring issues back to the rafters and I am completely confident now that my home is working the way it should. I am totally thrilled with the quality of my remodel and absolutely recommend this group of skilled craftsmen. A very positive experience.

    Did you find this helpful? Yes
  • JMC
    Review by Ms J. of Boonton, NJ
    Aug 15, 2014

    JMC did a nice job with our bathroom remodel. The team was very professional and quickly resolved any issues that came up. They were willing to work within a tight timeframe and my bathroom turned out beautiful.

    Did you find this helpful? Yes
  • JMC
    Review by Mr G. of Morris Plains, NJ
    Jul 31, 2014

    The Go to place for any home remodel. Built a level of trust with the company and the staff. And they don't take that trust for granted. Very responsive. You can be comfortable voicing any concerns and no that it will be handled

    Did you find this helpful? Yes
  • JMC
    Review by Mr M. of Summit, NJ
    Jul 05, 2014

    I had heard horror stories of living through home renovations. Our home was to undergo a 2-storey renovation that would take about 4 months. My husband thought we should move into an apartment during the renovation, but I had faith that JMC would make this an adventure worth living through. And they did. It was so easy because the people working at JMC area true professionals and really seem to care about their clients and their well being. Needless to say, they come highly recommended.

    Did you find this helpful? Yes
More Reviews & Comments

GuildQuality Partner Affiliations

  • Remodelers Advantage
  • daily5Remodel
  • Remodeling's Big50

Affiliations

  • GuildQuality
  • Angie's List - 2011 Super Service Award
  • 2008 Qualified Remodeler Top 500
  • 2009 Qualified Remodeler Top 500
  • +4 More
  • 2010 Qualified Remodeler Top 500
  • 2011 Qualified Remodeler Top 500
  • Angie's List
  • Angie's List - 2010 Super Service Award
GuildQuality Member
Guildmember
Since 2011
GuildQuality Master Award Winner
Guildmaster Award Winner
2012, 2013, 2014

Types of Work

  • Bathroom remodel (56)
  • Design build remodel (16)
  • Handyman (9)
  • Kitchen remodel (8)
  • Windows & doors (7)
  • +3 More

Recent Activity

  • 3/23/15 JMC received feedback from a customer in Parsippany, NJ.
  • 3/22/15 JMC received feedback from a customer in Randolph, NJ.
  • 3/11/15 JMC received feedback from a customer in Lake Hiawatha, NJ.
  • 3/05/15 JMC received feedback from a customer in East Hanover, NJ.
  • 3/02/15 JMC received feedback from a customer in New Providence, NJ.

More about JMC

As a GuildQuality Guildmember, JMC relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of JMC in Morris Plains, NJ; Parsippany, NJ; Randolph, NJ; Morristown, NJ; Denville, NJ; Mendham, NJ; Whippany, NJ; Chatham, NJ; Basking Ridge, NJ; Lake Hiawatha, NJ; and 63 other cities in New Jersey and New York.

In this report, JMC has published a summary of the customer feedback they've received since they joined GuildQuality in January 2011. In that time, 292 out of 470 customers (62%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2015.

JMC surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a JMC customer, and if JMC completed work for you after January of 2011 but you haven't yet received a survey, please let us know.

If you have had work done by JMC since January of 2011 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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