Jackson provided a consistently excellent design-build experience, from concept to completion. Each member of the team we worked with was remarkably professional, well-engaged in the process, and attentive to the quality of their work. It was a pleasure to work with them, and we are pleased to be enjoying the fruit of their labor!
This is our second project with JDR and it has gone just as easily and beautifully as expected. They really listen to our needs and desires and they really follow through.
It was a wonderful experience, they were professional, very timely about doing it and everything was great.
Todd Jackson was very informative, helpful, knowledgeable, and easy to read and contact. His staff and service was phenomenal. Everyone that worked with us were friendly courteous, and knowledgeable.
We are very happy.
This is my 3rd remodel with this superb company. Absoultely the finest design and remodel company in the state. The expertise, diligence, professionalism, and consideration of staff, and contractors in all fields is unsurpassed.
I am so happy with the work JDR did for me I'll tell anyone who will listen. The work is of a superior quality and everyone at JDR I worked with was knowledgeable, interested in the job and truly kind and caring throughout the 4 months it took to complete. If there was a way I could rate them "Better than Perfect" I would!
We are completely satisfied. There were NO issues that ever caused us concerns. Great people, great company, and great work. EXCEPTIONAL.
We purchased a remodeling design package through Jackson’s generous donation of the package as a silent auction item for the Cancer Society. We were already aware of their stellar reputation through friends who has used Jackson. Jim Groen, the architech, and Rosella Gonzalez, the designer, visited our home and quickly understood our style. The designed plan they developed incorporated our wish list for our master bath remodel, including a Japanese soaking tub. The pricing for the actual project was in our budget and there were no surprises on the cost later.The later team members, Joe Sharamitaro as site manager, and Karina Delgadillo, assistant designer rounded out the Jackson Team once we began the actual remodeling. The project was timely with strong in-home supervision of the many subcontractors with minimal requirements for us to be on site as the owners. The team also suggested other quality contractors for issues we needed addressed at the same time (a new roof and a water heater). There were no surprises in the pricing, and we appreciated the weekly written status updates. The remodeling process took little of our time. Many decisions were made by email. The remodel process was a delight and we would definitely use Jackson again.
So simple and easy, via prepping with vendors and emailing suggested orders - that I still had 8 hours of design time left at end of project....I'm not a needy consumer, so the way the team handled selections was super easy for me.For the most part, I took Sol's suggestions for best output.
Overall, the remodeling process was a good learning experience. We really love the look and the new features of the bathrooms. JDR alleviated the anxiousness that we had about remodeling our home and we are happy about selecting the company for our project. We will be asking JDR to assist us with other remodeling work in the future.
The powder room delivers on the wow factor
Really like the Lutron Maestro switches.
The design was excellent. The ability of the design of the team to understand our style and build a design to suit us was excellent. Jim Groen the architect was a true professional.
Mike was timely and effective...a great Project Manager!
Very pleasant experience. Our 3 month project was done in a flash. I would not hesitate to work with JDR in the future.
We have forwarded a letter of appreciation to Mr. Jackson. We were extremely pleased with the personnel. Everything turned out perfect. We are very happy with our final project.
We really liked the way Jackson operates since it results in an efficient process and the client knows what's going on all the time. The client is given pictures and/or the names of materials selected so there are no surprises along the way, especially when one may not see the final product for a few months. I was especially impressed with how fast change orders and requests/suggestions were dealt with, usually the same day or no later than one day.I'd also like to commend Rosella, the designer. Sometimes their work is overshadowed by the actual construction job so I'd like to mention that working with her was a real pleasure -- she was great!
As a GuildQuality Guildmember, Jackson Design & Remodeling, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Jackson Design & Remodeling, Inc. in San Diego, CA; Del Mar, CA; Escondido, CA; Poway, CA; La Jolla, CA; Carlsbad, CA; El Cajon, CA; Chula Vista, CA; Santee, CA; La Mesa, CA; and 17 other cities in California..
In this report, Jackson Design & Remodeling, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in January 2006. In that time, 235 out of 254 customers (93%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2013.
Jackson Design & Remodeling, Inc. is a candidate for a 2014 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Jackson Design & Remodeling, Inc. must survey all of their customers.
If you are a recent customer of Jackson Design & Remodeling, Inc. and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Jackson Design & Remodeling, Inc.'s application.