G&L was established in the mid 1980's with Gene Caputo as a founding partner. The company started out by accepting projects of every description through personal referrals and word of mouth. Under Gene's careful watch, G&L earned a reputation not solely for elegant, craftsmanlike work, but for a commitment to ensuring that his customers were always completely satisfied. (more)
G&L and Sons Renovations, LLC are the finest home remodel experts that I have ever accoutered! They have all: punctuality, reliability, accessibility, accountability, patience, honesty, commitment, elegant craftsmanship, exceptional organization skills. But most of all their superior expertise and exceptional remodeling vision allows them to deliver a product that is always beyond one's expectations!!My family and I are lucky and honor to have a professional relationship with G&L and Sons.Thank you.
I have went through many home renovation projects with many contracts. It was the first time getting the job done without any conflict. We started slowly because several idea meetings and preparing blueprint. Once all preparation has been filled, the job progressed without any hesitation. Communication is so responsive. co-construct.com they offered is helpful keeping track of progress and more.
We weren't sure how much the project would cost and if our budget would allow it. David Caputo really worked with us to figure out a solution and a way for our budget to allow it.
I was most satisfied with their excellent craftsmanship and their customer services.
Our salesperson and project manager, David Caputo, was a perfectionist. Nothing slipped past him. He was very detail oriented, and always made sure everything was in order. There wasn't anything about the job that wasn't perfect. G&L and Sons Renovations did great all the way around.
I was a little concerned about the tile we picked out. Some people said it would be hard to work with, but the tile guy they hired was fabulous. We didn't have any problems.
I was most satisfied with the overall process. It was very easy. David Caputo met the workers at my home. I didn't have to interact with the installers at all. He met them here, and got them started. There weren't any major lapses between service, so the project moved along quickly. Dealing with them was so easy. This was definitely the easiest renovation I've ever dealt with. It was no sweat for me.
We were in Hurricane Sandy, and they came to our aid. We are snow birds, and they used communication that allowed us to be off site. They also help us with with the inspectors for the insurance company. They went out of their way to add the information necessary to get more for our claims. They handled the acceptance of orders, and communication very well. They made it a capable situation for us to work from afar.
I was most satisfied with their communication. We are in Florida, and the work was done in New Jersey. It was exceptional.
It wasn't a very big project, but we've had unpleasant experiences with contractors in the past, so we were a little apprehensive coming into it. However, they definitely came through above and beyond what our expectations were.
I think Chris was excellent. He did an excellent job, he communicated with us at all times, and he kept us apprised of how things were moving. If there were any questions he was open about them and he brought things to our attention.
We wanted to find someone reliable and dependable so I wouldn't have to worry about the work getting done.
They were all wonderful, including David and Chris.
They're very honest and trustworthy. The work was wonderful and they were very friendly.
I am so pleased with my basement remodel that I plan to hire G&L to do all my future renovations. They're a class act!
My one concern was financing the project. They worked with me and suggested the remodel be done in phases so I could finance the project without stressing my bank account.
I have recommended G&L and Sons Renovations to friends. My need to have my basement remodeled was because a water pipe had broken and damaged the existing structure. Initially, I thought I would use my "new" basement for doing my crafts and scrapbooking. The remodel is so wonderful that I now plan to use the basement as additional living space.
The employees and subcontractors of G&L and Sons Renovations are professional and courteous. They go above and beyond the job to connect with customers. During Superstorm Sandy, Chris and Gene checked on current and former customers, supplying portable generators to those in need of heat for several hours. They are a throwback to the past when companies took pride in the product they supplied.
This experience has been nothing short of a pleasure! This is a well run company in all aspects. We especially appreciated the way everything was broken down and explained. Communication was excellent. When we encountered a problem with the design of the kitchen (not the responsibility of G&L), they immediately stepped in to rectify someone else's shortcomings. We would highly recommend this company to others. They are professional and highly experienced in all areas of kitchen remodeling.
As a GuildQuality Guildmember, G&L and Sons Renovations relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of G&L and Sons Renovations in Montclair, NJ; Cedar Grove, NJ; Maplewood, NJ; Verona, NJ; Wayne, NJ; Fairfield, NJ; Millburn, NJ; Caldwell, NJ; Little Falls, NJ; Morris Plains, NJ; and 15 other cities in New Jersey..
In this report, G&L and Sons Renovations has published a summary of the customer feedback they've received since they joined GuildQuality in March 2009. In that time, 50 out of 58 customers (86%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2013.
G&L and Sons Renovations is a candidate for a 2014 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, G&L and Sons Renovations must survey all of their
customers.
If you are a recent customer of G&L and Sons Renovations and have not yet
received a customer satisfaction survey, please let us know.
We need your feedback in order to conduct a thorough review of G&L and Sons Renovations's application.
I am certain that there is no other person like David Caputo on this earth! Perfectionism, excellent skills in design and communication, kindness, professionalism, precision, punctuality, are the only few descriptions of David Caputo. Thank you very much for all your work David!!