About this companyView all
FeedbackWhat is this?
What is this?
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Types of workView all
Design build remodel (107)
Kitchen remodel (46)
Bathroom Remodel (43)
Most helpful reviews & commentsWhat is this?
What is this?
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Review by Tom C. of Yorktown, VA
Review by Jeff D. of Newport News, VA
Everything went very smoothly. Most satisfied with project manager, Tony, being punctual every single day, good communication, listened and responded to any concerns or suggestions that I might have, excellent workmanship. Also, great communication with Ebony, the designer, and Michael, the Production Manager, who came and checked in often to see how things were progressing and if I had any concerns. Will use Criner again in the future with no hesitation.
Review by Arthur G. of Yorktown, VA
Review by D.A.S. of Newport News , VA
Review by Anton S. of Newport News, VA
Review by Brent W. of Newport News, VA
Review by Greg B. of Yorktown, VA
Review by Skip W. of Poquoson, VA
"Recognize Excellence" comment from Yorktown, VA
I'd like to recognize Terry Thomas, Ebony Stevenson, Michael Guinn, and Robert Criner. He has a really first class crew. Paul Criner did one job for us and he's the hardest working man I've seen.
"Area Of Satisfaction" comment from Yorktown, VA
The quality of Criner Remodeling's work is first class. The quality of their communication with the homeowner is first class. I have some experience in this area. There were never any circumstances where something needed to be said and wasn't. They kept us informed of the schedule. They let us know if there were any variations. We felt we knew exactly what was going on.
GuildQuality Partner Affiliations
- Remodeling's Big50
- 2011 Qualified Remodeler Top 500
- Better Business Bureau
- EPA Lead-Safe Certified Firm
- Home & Garden Television
More about Criner Remodeling
As a GuildQuality Guildmember, Criner Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Criner Remodeling in Yorktown, VA; Hampton, VA; Newport News, VA; Poquoson, VA; Seaford, VA; Williamsburg, VA; and York, VA.
In this report, Criner Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in July 2010. In that time, 127 out of 136 customers (93%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2016.
Criner Remodeling surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Criner Remodeling customer, and if Criner Remodeling completed work for you after July of 2010 but you haven't yet received a survey, please let us know.
2016 Guildmaster Application
Criner Remodeling is a candidate for a 2016 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Criner Remodeling must survey all of their customers.
If you are a recent customer of Criner Remodeling and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Criner Remodeling's application.