Everything went very smoothly. Most satisfied with project manager, Tony, being punctual every single day, good communication, listened and responded to any concerns or suggestions that I might have, excellent workmanship. Also, great communication with Ebony, the designer, and Michael, the Production Manager, who came and checked in often to see how things were progressing and if I had any concerns. Will use Criner again in the future with no hesitation.
Excellent work! Top-notch job! We were extremely satisfied.
They were very professional and very thorough with their contract operations. They were very timely and their workmanship was very good.
Very professional operation through the entire job from the design phase to the construction and follow-up on post construction requests. Criner Remodeling is highly recommended for dependable, high quality, stress-free remodeling.
Everyone at Criner was fantastic. They were receptive to our requests and worked very hard to make our kitchen beautiful. It is evident that they all take pride in what they do.
The Criner Remodeling company provided exceptional remodeling services to me. They were thorough and professional. They completed all task on time. I would highly recommend them to anybody wishing to remodel any house project.
They are an excellent company to have in your home. It's like a family. We felt very safe having them in our home. I would highly recommend them to anyone. They thought of things we didn't think of.
The quality of Criner Remodeling's work is first class. The quality of their communication with the homeowner is first class. I have some experience in this area. There were never any circumstances where something needed to be said and wasn't. They kept us informed of the schedule. They let us know if there were any variations. We felt we knew exactly what was going on.
About 20 years ago we saw Robert Criner at a local home expo. We were impressed with him. We probably talked to someone who had used his services. We were very pleased. They did a major job for us a long time ago. They're the only people we think of and there are plenty of people to choose from.
We've had a very positive personal experience with Criner Remodeling. That has been ratified by experiences of other people in the community. We've lived in this community for about 30 years. Over that time, a lot of people have used them. Other people have used the other companies. It's not that they're not good. We just stick to what we know. We've never been disappointed with Criner Remodeling.
I'd like to recognize Terry Thomas, Ebony Stevenson, Michael Guinn, and Robert Criner. He has a really first class crew. Paul Criner did one job for us and he's the hardest working man I've seen.
Eboney and Doug were WONDERFUL and easy to work with, Doug kept everything nice and clean when he left every afternoon.
Our project manager, Dan Fitzgerald, was outstanding. He kept everything organized and moving forward, as well as keeping us informed of the progress. Ebony is a joy to work with. She is such a skilled designer, and created beautiful and functional rooms for us.
The primary reason I chose Criner was due to their professionalism. I knew from my first remodeling experience with them that any questions I had would be addressed in a very professional manner.
We have worked with Criner Remodeling for many years and have always found them to do a high quality professional job and have never had any complaints.
The lead craftsman, Mike, was outstanding in both his trade skills and his communication, response and interaction with the owners.
Tony, the lead on our project and the guys that came to help with some of the bigger work were all super to work with. I do not remember all there names, but they all worked great as a team to get things done!!
Criner staff stayed in touch with me throughout the planning project until the entire job was completed. They were totally "on it".
We liked the process and its concept. Having a documented design with supporting "what if" capabilities to actually achieve the design was a treat. Then, the execution was first rate.
Robert Criner Remodeling is an exceptional company. Everyone is extremely professional; has exceptional attention to detail; excellent quality; quality control was supberb; craftsmen were polite, easy to work with, and took great pride in their work; excellent coordination and communication. Any concerns were immediately addressed. We highly recommend this company.
Thank you so much for the kind words! Itâ€™s always encouraging when customers acknowledge the good work of our team. It was a pleasure working on your beautiful home!
As a GuildQuality Guildmember, Criner Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Criner Remodeling in Yorktown, VA; Hampton, VA; Newport News, VA; Poquoson, VA; Seaford, VA; Williamsburg, VA; and York, VA.
In this report, Criner Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in July 2010. In that time, 118 out of 128 customers (92%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2015.
Criner Remodeling surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Criner Remodeling customer, and if Criner Remodeling completed work for you after July of 2010 but you haven't yet received a survey, please let us know.