GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Design build remodel (107)
Kitchen remodel (50)
Bathroom remodel (47)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Everything went very smoothly. Most satisfied with project manager, Tony, being punctual every single day, good communication, listened and responded to any concerns or suggestions that I might have, excellent workmanship. Also, great communication with Ebony, the designer, and Michael, the Production Manager, who came and checked in often to see how things were progressing and if I had any concerns. Will use Criner again in the future with no hesitation.
As a GuildQuality Guildmember, Criner Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Criner Remodeling in Yorktown, VA; Hampton, VA; Newport News, VA; Poquoson, VA; Seaford, VA; Williamsburg, VA; and York, VA.
In this report, Criner Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in July 2010. In that time, 131 out of 140 customers (94%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2016.
Criner Remodeling surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Criner Remodeling customer, and if Criner Remodeling completed work for you after July of 2010 but you haven't yet received a survey, please let us know.
Criner Remodeling is a candidate for a 2016 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Criner Remodeling must survey all of their customers.
If you are a recent customer of Criner Remodeling and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Criner Remodeling's application.
Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.
Thank you for sharing your feedback. We will send you a post card with instructions on how to confirm your review. Once we receive your confirmation, we will publish your review.