- Member Report:
- 1000 Responses
- Response Rate:
- 77.3%
- Dates:
- 04/21/2009 - 02/25/2010
In this report, WindowPRO has published all ratings for the following selected questions that were provided by customers surveyed since April 2009. Since then, 1000 out of 1293 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Recognize Excellence
Both Tim and the installers (Phil and his assistant) were great. - Oct 09, 2009 in Rocky River, OH
The salesperson (I believe his name was Mark) did a phenomenal job. The crew was great. Also, lovely woman who rescheduled my initial installation was very courteous. - Oct 05, 2009 in Painesville Twp, OH
The crew that came out was very good. They were friendly, didn't mind me watching them install, and they answered all of my questions. They were great. They cleaned up and everything. - Aug 28, 2009 in Amherst, OH
Justin and the two gentlemen who installed were great. Everything was done neatly and quickly. - Aug 26, 2009 in Dublin, OH
They all were very, very good! Tim is very precise. The men that installed them were all very excellent on the job. - Jul 15, 2009 in Highland Hts, OH
The installers were great. I feel terrible that I don't remember their names. The painter who did the staining - Jeff - did a wonderful job as well. All three of them showed exceptional attention to detail and outstanding courtesy. - Jul 15, 2009 in Marysville, OH
Your sales rep treated us with exceptional courtesy and was extremely knowledgable and helpful in helping us select the right products. - Jun 21, 2009 in South Russell, OH
The installers were very courteous. - Jun 20, 2009 in Lorain, OH
The crew that did the installation was on their game! They did a good job and cleaned up after themselves. The salesman was also on his game. He was very informative and had good follow up. - Jun 20, 2009 in Oakwood Village, OH
The installers did a really nice job and cleaned up well. - Apr 21, 2009 in Englewood, OH
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Area Of Satisfaction
Quality and appearence of the window, especially the color selection. - Oct 09, 2009 in Rocky River, OH
The gentleman who was in charge of the installers was very helpful. He consulted me many times and I thought that was very positive. - Oct 08, 2009 in Lakewood, OH
The ease of getting the project accomplished. Last time we couldn't get quotes, it dragged on for months and this time it was completed in just over a month. The few issues during installation that came up were resolved quickly with a minimum of stress. They came when they said they would and finished on time. Overall, we are very happy with the completed project. - Oct 06, 2009 in Newbury Twp, OH
I was most satisfied with the installation crew. They went above and beyond what I expected. - Oct 05, 2009 in Hilliard, OH
We're very, very satisfied and we met some fine people. The quality, the quickness of installation, and the finished product are all very satisfactory. The staining and matching of woodwork is outstanding. - Aug 26, 2009 in Westerville, OH
The product is one of the top replacement windows on the market. I was also very pleased with the salesperson's knowledge and the pricing was very fair. It was all around an enjoyable experience. When I get ready to do the rest of my windows, WindowPRO is the only company I'll consider. - Jul 21, 2009 in Westerville, OH
I was very pleased with the man that came out to give me an estimate. He was very honest and sincere. He was also very helpful in helping me make the right choice. - Jul 15, 2009 in Highland Hts, OH
Everything was wonderful. The windows are great. - Jun 23, 2009 in S Euclid, OH
The windows are beautiful. They work very well compared to what we had. The workmanship and product itself are both very good. - Jun 20, 2009 in Middleburg Heights, OH
The installers were very neat and clean, inside and out. - Jun 20, 2009 in Lorain, OH
The installation process was excellent. The crew was very professional and very clean. They were also very thorough. They got the job done in less time than we were expecting. The salesperson was very knowledgeable. - Jun 04, 2009 in North Royalton, OH
I love the windows! They're awesome! - Jun 02, 2009 in Randolph, OH
The installation. There were no surprises; everything went smoothly. They were in and out on time. - May 26, 2009 in Beachwood, OH
The quality of the installation. I'm a fussy guy, and they did a fantastic job. It's really good. - May 26, 2009 in Findlay, OH
They were very neat as far as having repairs done and they even swept. They took away all of the old doors and cleaned everything up and showed us how the locks worked before they left and that sort of thing. - May 13, 2009 in Canton, OH
I was impressed with the way the crew worked together. They got in, got it done, and got out. - Apr 21, 2009 in Elyria, OH
The installation crew did an excellent job. We were very satisfed with the whole process. - Apr 21, 2009 in Madison, OH
I was very pleased with their 12 month financing program. - Apr 21, 2009 in Novelty, OH
I like the Marvin style, I think it looks very authentic. - Apr 21, 2009 in Youngstown, OH
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Companies Considered
Yes, approxiately 10 others; one or two with a higher price and several with lower prices. - Oct 09, 2009 in Rocky River, OH
I started out using Anderson but we had some trouble and they were more expensive. After Window Pro contacted me I decided to go with them. I liked their product a lot better. - Aug 28, 2009 in Amherst, OH
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Installation Crew Satisfaction
Very friendly, polite and professional. Felt comfortable having them in my house and around my family. - Oct 09, 2009 in Rocky River, OH
That would probably be a 6! They were absolutely superb. The reason I was really impressed is because they cleaned up all the mess so well and these old windows in my home were really a challenge. Phil in particular, was great, though both young men were very polite, very respectful, and they showed up on time, which most people don't do anymore. - May 06, 2009 in Maple Heights, OH
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Recommend Builder
We have already recommended them to two people, and I think they both bought windows from them. - Oct 08, 2009 in Rocky River, OH
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Additional Comment
The process was somewhat daunting for me but WindowPRO made it so much easier with their great customer service, salesperson, and stress free installation. Thank you, WindowPRO! - Oct 05, 2009 in Painesville Twp, OH
This is the third time I have used them. I always come back because the quality of the windows is outstanding. - Aug 17, 2009 in Mayfield Village, OH
I was more than 100% satisfied. Most of the time when you deal with builders or home remodelers you find something left undone, but that didn't happen this time. They even showed me some stuff that another contractor had left undone and fixed it for me. - Jul 21, 2009 in Westerville, OH
When we were shopping for windows, I considered the Window Pro fiberglass window to be superior. Again, the installation crew and staining crew were very concerned about doing an exceptional job. - Jul 18, 2009 in Columbus, OH
Overall, WindowPRO did an outstanding job. I highly recommend them. - Jun 26, 2009 in Powell, OH
When I'm ready to do the rest of my window, I will definitely call you! - Jun 24, 2009 in North Lawrence, OH
WindowPRO was excellent. They did an outstanding job. - Jun 23, 2009 in Perrysburg, OH
WindowPro did a great job. We're pleased with our new windows. They are beautiful yet functional. - Jun 23, 2009 in Worthington, OH
It is a very good looking door, the glass in it is beautiful. - Jun 12, 2009 in Solon, OH
I've worked with WindowPro for a long time. They're great. - May 26, 2009 in S. EUCLID, OH
It was a very good experience! - May 19, 2009 in Temperance, MI
Everything was perfect! - May 19, 2009 in Berea, OH
They were exceptional! They were courteous and very professional! - May 19, 2009 in Olmsted Twp, OH
I am just thrilled. You're not often thrilled these day with people but you people did it for me. This is a marvelous job and I am so happy. - May 06, 2009 in Jackson, OH
I'm very pleased with the windows they put in, they made a big difference temperature wise. - Apr 21, 2009 in Elyria, OH
The crew that came to put the windows in had to work in miserably cold weather, and they still finished on time. They were excellent. - Apr 21, 2009 in Madison, OH
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Product Satisfaction
We noticed a difference in temperature right away. I think our gas bills have dropped a little bit also. - Apr 21, 2009 in Oberlin, OH
