WindowPRO
We got what we wanted. It was fairly represented and they did a good job. They were a little more expensive then the other windows but we are completed satisfied.
Member Profile
WindowPRO has an extremely dedicated team and a tremendous product portfolio that covers virtually every aspect of the residential and light commercial market. WindowPRO is convinced that quality, service and the WindowPRO team are the true determinants of the company's future success. WindowPRO's team has over 200 years of combined experience in the window and door business. We stake our reputation on providing highly effective and responsive services. Read more
Our Service Markets include the Northeast, Northwest and Mid Ohio areas.
* Greater Cleveland * Akron * Canton * Youngstown * Greater Columbus * Greater Toledo
As well as the following Michigan areas.
* Greater Detroit * Warren * Livonia * Ann Arbor
Guildmaster Award Winner
2010 Guildmaster With Distinction
Affiliations GuildQuality
Customer Feedback Summary
Of 2592 customers surveyed, 1995 responded
Likely to Recommend
Construction Quality
Product Satisfaction
Installation Crew Satisfaction
Schedule
Salesperson Knowledge
Recent Reviews & Published Comments
WindowPRO
When it came to installing the windows, WindowPRO was pretty professional. The office staff was fine, although they never explained why the rebate came so late. The salesperson really gave me the impression that he just wanted to sell the item, after which he just cut his strings. Nobody ever came back to make sure that everything was installed properly.
WindowPRO
What I can tell you is that I was not satisfied with my first time with WindowPRO. However we liked the product so much that we actually used them two more times, for two more installations, and were imminently satisfied. The product is wonderful.
WindowPRO
Superb experience from start to finish. The sales person took their time and explained all of our options from the first meeting we had and worked with us to get the best solution for our home at the right price. The installation crew was exceptional and worked in the middle of winter but kept our home clean and only open to the elements for short periods of time. A fantastic experience.
WindowPRO
I just think from start to finish, I followed the recommendation of the salesman. Everything he said proved to be correct. The installers were good, I had no complaints, they did an excellent job and I was happy from start to finish.
WindowPRO
Fast and efficient, polite and well done!! Definitely would recommend WindowPRO to everyone. Color match in paneled library was perfect. Exterior color match perfect. My husband and I are actually opening our windows for the first time since owning this home for twelve years!
Most satisfied with the amazingly clean and efficient installation and the performance of the windows
I plan on sending a general email to all my contacts
Exceeded our expectations as far as on time. Very impressive.
Very impressive crew, very professional, very nice to have around, very knowledgable.
WindowPRO
I would have liked to have had better customer service when it came to the sale of my windows, but the overall quality and look of my windows as well as the post-installation service is excellent. I am very satisfied with the product and post-installation service.
Matt, one of the post-installation service providers was very knowledgeable, friendly and customer-focused.
I was most satisfied with how quickly they got the windows in. However, I was disappointed with the fact that the sizes of all the windows had changed, so we had to go out and buy all new window treatments.
Yes, I received five other estimates before deciding on WindowPRO.
WindowPRO had the products I wanted.
WindowPRO
It was funny because I'd never heard of WindowPRO before, but after the first time I worked with the salesperson, I was so impressed. I presented my needs and I told him that I had been shopping around, and that I needed his help. He presented a good quality product, the fiberglass. I said that I had a budget limit and he was willing to make an extra effort to meet my budget needs while still offering the quality product I wanted. They also presented the lifetime warranty, so I was very impressed. I immediately signed the contract to go with WindowPRO. The crew was very good, and the scheduling went smoothly. I am very impressed, and I would definitely work with WindowPRO again and recommend them to friends and family.
The salespeople are very knowledgeable and can make recommendations based on my needs. They understand the balance of quality of material and budget. I think that's important. Also, the lifetime warranty is another thing I liked. They provide a lifetime guarantee with the manufacturers warranty, and they do a quality check after a year.
I had dealt with Pella before, because my old windows were Pella. It didn't work out, so I'm glad I found WindowPRO.
I can't pick one area. Overall it was great.
WindowPRO
Generally, I think they are a good company. They have good quality windows and the people there seem to have a good knowledge of their product and are very cooperative with your schedule.
I would say Mike was exceptional. I don't know his last name. He was the person who did the final measurement and he was here on a couple of follow-ups.
I did consider other companies. I chose WindowPRO from what we understood of the quality and the lifetime warranty.
The area where I was most satisfied with WindowPRO was the actual installation of the window. It was a complicated job.
The only problem I had was the screen had a tear in it. The person who was installing it said that he would come back with a new screen. The customer service person on the phone was right on it.
They did a great job, and I'm very happy. The Marvin window seems great. We had LT windows before, and they come close to matching my old windows. We replaced six out of twenty-six, and they match well. The Marvin windows is better than my old ones, so I am thrilled. They had a special program at the time and helped me out. They came in a week and a half ahead of schedule. It worked out well for me.
WindowPRO
The WindowPRO salesman talked me into putting in replacement windows instead of using a Marvin kit. I took his advice and we were very happy with our experience. The windows came out perfect. The staining matched the other woodwork. They did a fantastic job. The crew cleaned up everything and hauled everything out. You couldn't tell by that evening that we had replacement windows put in. We are very happy with everything.
The windows I had put in came really close to matching the ones that I had taken out, so it worked out well. You can hardly notice that they've been changed.
I told a friend of mine about WindowPRO, and I don't know if he's done anything about it or not. He was thrilled with my windows.
WindowPRO
They did a great job. They were on time and were on schedule and for our agreed upon price, I could not be any happier.
WindowPRO
Everything, from the initial experience, all the way through the completion of the job, was done professionally. They used a lot of craftsmanship in doing the job itself. Hopefully the next time we use them we will get a discount, ha ha.
Guildmember since 2009
As a GuildQuality Guildmember, WindowPRO relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of WindowPRO in Columbus, OH; Strongsville, OH; Dublin, OH; Westerville, OH; Rocky River, OH; Toledo, OH; Parma, OH; Westlake, OH; Bay Village, OH; Perrysburg, OH; and 374 other cities in Ohio and Michigan.
In this report, WindowPRO has published a summary of the customer feedback they've received since they joined GuildQuality in April 2009. In that time, 1995 out of 2592 customers (77%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2012.
Recent Activity
WindowPRO received feedback from a customer in Berea, OH.
05/18/12
WindowPRO received feedback from a customer in Aurora, OH.
05/17/12
WindowPRO received feedback from a customer in Columbus, OH.
05/12/12
WindowPRO received feedback from a customer in Euclid, OH.
05/11/12
WindowPRO received feedback from 3 customers.
05/10/12