Westpoint Homes
www.westpoint-homes.com
2731 S. I-35 Service Rd.
Moore, OK 73160
(405) 366-0000
Easier Than Expected
93%
Follow Up
87%
Likely to Recommend
95%
Recommend Community
96%
Letter of Recommendation
92%
Salesperson Accessibility
97%
Concern For Needs
95%
Communication
96%
Knowledge Of Community
94%
Expertise
100%
Employees & Subcontractors
95%
PM Professionalism
99%
Construction Quality
91%
Punchlist
91%
Homeowner's Orientation
95%
Warranty Explanation
91%
Warranty
92%
Floor Plan
99%
Trust
93%
Overall Experience
92%
Problem Resolution
92%
Value
100%
Budget
100%
Sales Knowledge
96%
Comment Area Of Satisfaction Norman, OK Jan 19, 2012

Everyone has been nice, attentive, professional and realistic. As a first time (scared) homebuyer, everyone took great care to answer my questions and patiently guide me through the process leading to and during closing, and through the following interactions.

Comment Area Of Satisfaction Edmond, OK Dec 29, 2011

I was most satisfied with the customer service of Westpoint Homes. They were attentive to my needs. Also, the quality of my home is exceptional.

Comment Additional Comment Edmond, OK Dec 06, 2011

This is the third house my family has built with Westpoint in Deer Creek Village in the last 4 years. That says it all to me.

Comment Area Of Satisfaction Norman, OK Oct 26, 2011

I was extremely happy with the help from DeAnn on picking tile, paint, flooring, everything for the home, inside and out. She made it easy and fun! I am also so very happy with anything that came up that it only took one phone call to Abdi for an answer!

Comment Salesperson Accessibility Edmond, OK Sep 20, 2011

Jim was great to work with! I enjoyed meeting and working with him. I appreciated his willingness to accomodate my schedule to look at multiple homes and answer questions. No pressure, straight forward, very helpful - my family and I really valued his involvement in this process.

Comment Internet Oklahoma City, OK Sep 11, 2011

I visited your web site several times. I read about the neighborhood in general . I also reviewed all of your floor plans and then followed up with Jim to ask questions. Providing reviews from your customers was helpful and made Westpoint Homes appear honest and transparent.

Comment Area Of Satisfaction Norman, OK Aug 22, 2011

They did a good job getting things done and I really like the owners manual. It is a great idea for a first time buyer.

Comment Area Of Satisfaction Edmond, OK Aug 21, 2011

Great quality and knowing Benny and Jim are available if I have problems with anything.

Comment Area Of Satisfaction Edmond, OK Aug 10, 2011

Jim, Benny and the sub contractors were easy to work with and very accommodating.

Comment Area Of Satisfaction Norman, OK Aug 09, 2011

Working with Abdi and DeAnn. They are very professional and we enjoyed getting to know them.

Comment Area Of Satisfaction NORMAN, OK Aug 04, 2011

The warranty work that was done over the past year, was handled very well. Fast and efficient. They also seemed to be truly interested in making us happy.

Comment Area Of Satisfaction Norman, OK Mar 08, 2011

In my relationships with DeAnn Pollard and Kellee Ramsey. DeAnn is an honest and upfront person. I trust her judgement and went to her for recommendations and advice regarding my home. She was always accessible and quick to address any concern of mine, no matter how small . She also followed up to be sure that my needs had been met. Kellee was patient and a pleasure to have in my home. He made great efforts to be sure I was satisfied with every detail of my home.

Comment Area Of Satisfaction Edmond, OK Feb 23, 2011

I was most satisfied with their friendliness and willingness to satisfy the customer.

Comment Recognize Excellence Norman, OK Feb 23, 2011

DeAnn Pollard and Kellee MooreThey both love what they do and are always willing to help out in any way possible.

Comment Area For Improvement Norman, OK Feb 23, 2011

Westpoint has been very good with customer service, they always reply in a timely matter.

Comment Area Of Satisfaction Norman, OK Jan 21, 2011

Their willingness to take care of us once we moved in. They stand behind their homes.

Comment Area Of Satisfaction Edmond, OK Jan 19, 2011

Jim and Benny have been amazing. The are so helpful and have stayed in constant communication with us throughout the whole process. Our home is beautiful and we trust it was built with quality and skill.

Comment Area Of Satisfaction Norman, OK Nov 23, 2010

Very,very satisfied with DeAnn helping me. She made it extremely easy. Very, Very satisfied with Abdi as my builder. He addressed any concerns I had immediately.

Comment Area Of Satisfaction Edmond, OK Oct 05, 2010

Everyone has been very professional, personable, knowledgeable, responsive, and willing to go the extra mile. There are two examples that stand out the most in my mind:-The night the offer was accepted, I dropped my parents by to show them for the first time. Jim was just closing up the open houses on the block, but said we should go on through it & take our time. He came back by as we were just about finished and asked us if we had any questions. He answered all of them very thoroughly, gave us his own walk-through, and we were there probably past 8pm speaking with him & getting to know him a little bit. We unintentionally extended his work day well beyond what it should have been that night, but he seemed very willing to accommodate us.-Closing day went incredibly smoothly. The Westpoint group had their materials so organized that they were able to seamlessly settle their paperwork while the title company briefly stepped out to make photocopies. It felt like it was a flawless closing after hearing horror stories from everyone else I'd talked to about their closing experiences with other lenders, sellers & title companies. Westpoint was a big part of making it such an easy experience.

Comment Recognize Excellence Norman, OK Sep 30, 2010

DeAnn has been great to work with. She made the work order process a breeze.

Comment Recognize Excellence Norman, OK Sep 29, 2010

Diem Pollard. She's very responsive to warranty issues and questions. Very helpful.

Comment Area Of Satisfaction Norman, OK Sep 29, 2010

Very easy to deal with. They have a pretty good response. They're easy to deal with in closing on the house and it's just one of the better experiences I've had with houses.

Comment Recognize Excellence Norman, OK Sep 28, 2010

DeAnn and Abdi. Wow -- awesome people. I am so thankful that we had people like them to work with through this process. They are the reason that I would recommend Westpoint.

Comment Area Of Satisfaction Norman, OK Sep 28, 2010

The customer service could not be better. The responsiveness is incredible, and the willingness to work with the client is wonderful. We really felt that Westpoint was trying very hard to make us happy throughout the process.

Comment Area Of Satisfaction Norman, OK Sep 02, 2010

I was most satisfied with the knowledgeable people. They made things easy.

Guildmember since 2007

As a GuildQuality Guildmember, Westpoint Homes relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Westpoint Homes in Norman, OK; Edmond, OK; Oklahoma City, OK; Emond, OK; Norman, Oklahoma, OK; Atlanta, GA; and Oklahoma City, OK.

In this report, Westpoint Homes has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 390 out of 485 customers (80%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2012.

Recent Activity

Westpoint Homes received feedback from a customer in Norman, OK.

02/02/12

Westpoint Homes received feedback from a customer in Norman, OK.

01/31/12

Westpoint Homes received feedback from a customer in Norman, OK.

01/31/12

Westpoint Homes received feedback from a customer in Norman, OK.

01/25/12

Westpoint Homes received feedback from a customer in Edmond, OK.

01/24/12

2012 Guildmaster Application

Westpoint Homes is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Westpoint Homes must survey all of their customers.

If you are a recent customer of Westpoint Homes and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Westpoint Homes's application.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.

Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.

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