A had a very pleasant experience with Van Deusen Construction. The workers were onsite everyday and did a good job of managing the subcontractors. They resolved any issues we had promptly and professionally.
Anybody who would consider working with them should give it serious thought, they stayed in touch with us throughout. Even after the punchlist was complete they came back to make sure we were happy. We have used them four times and will use them again.
The work and construction was well done, the subcontractors were excellent.
As a GuildQuality Guildmember, Van Deusen Construction Co. Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Van Deusen Construction Co. Inc. in Bel Air, MD; Belair, MD; Forest Hill, MD; Havre De Grace, MD; Cockeysville, MD; Towson, MD; Kingsville, MD; Darlington, MD; Abingdon, MD; Joppa, MD; and 15 other cities in Maryland and Delaware.
In this report, Van Deusen Construction Co. Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in June 2006. In that time, 73 out of 93 customers (79%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2011.
Van Deusen Construction Co. Inc. received feedback from a customer in Bel Air, MD.
Van Deusen Construction Co. Inc. is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Van Deusen Construction Co. Inc. must survey all
of their customers.
If you are a recent customer of Van Deusen Construction Co. Inc. and have not yet
received a customer satisfaction survey, please let us know.
We need your feedback in order to conduct a thorough review of Van Deusen Construction Co. Inc.'s application.
Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.
Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.
All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).
All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.
In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.
A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.
Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.
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