Vision To create long lasting relationships by continuously exceeding the expectations of our customers. We believe that the constant change in the market affects the course of construction, that’s why we strive to update our methods to the most advanced and efficient systems, tools and materials that will get the job done not only the “right way” but also the “smart way”. More
Custom home (9)
Basement remodel (4)
Commercial construction (3)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
I personally only interfaced with Steve and Dan - Both were extremely accommodating and professional. Each one possesses a "can do" positive attitude that was evidenced even within every member of their staff.
Dear TCC,Now that our project is finished I want to thank you all for a terrific job. We are very happy with our new lower level living area (a.k.a. basement) and we are already getting many nice compliments about the design and craftsmanship. We enjoyed meeting so many friendly people throughout the project.
I would strongly recommend that anyone embarking upon the construction of a new lower level in their home hire Total Custom. Â To begin with, Steve Mumford, is exceptionally knowledgeable in all aspects of construction; I have never met anyone who is better able to explain the work which needs to be done to one's home and answer any questions that one may have. Â Moreover, Steve is on-site for all mission-critical parts of the project, and is constantly involved in all components of the project via oral, written and digital communications. Â Consequently, all of the work which is sub-contracted is consistently being overseen by Steve and his Superintendent, Dan Cook. Â Between Steve and Dan, any customer of Total Custom can feel fully confident that their project will result in a beautiful, high-quality lower level of their home!
I met them at the home show in Valley Forge, they were all professional and knowable. When they arrived at the home they were prompt and courteous. The work was done correctly and in a very professional quick way. I appreciated that they came in and gave me more quotes for additional projects when I was ready to get more work done.
Customer service, Quality of Work, Steve and staff were very professional
Yes. Family have used them
Total Custom did a fantastic job! We love our new office. From the begining to the end Steve Mumper was very professional and the quality of work was impeccable. We highly recommend Steve and Total Custom to anyone looking for Home Improvements. We are already planning our addition in the spring!!
As a GuildQuality Guildmember, Total Custom Contractors relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Total Custom Contractors in Collegeville, PA; Phoenixville, PA; West Chester, PA; Perkasie, PA; Pottstown, PA; Fountainville, PA; Lansdale, PA; Limerick, PA; Paoli, PA; Royersford, PA; and 7 other cities in Pennsylvania.
In this report, Total Custom Contractors has published a summary of the customer feedback they've received since they joined GuildQuality in November 2012. In that time, 27 out of 46 customers (59%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2014.
Total Custom Contractors surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Total Custom Contractors customer, and if Total Custom Contractors completed work for you after November of 2012 but you haven't yet received a survey, please let us know.
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