Total Custom Contractors
1150 1st. Ave. Suite 501King of Prussia, PA 19406(610) 994-9900

Vision To create long lasting relationships by continuously exceeding the expectations of our customers. We believe that the constant change in the market affects the course of construction, that’s why we strive to update our methods to the most advanced and efficient systems, tools and materials that will get the job done not only the “right way” but also the “smart way”. (more)


Customer Feedback Summary

Of 46 customers surveyed, 27 responded (59%)

Map of Recent Work

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Reviews & Comments

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  • Total Custom Contractors
    Review by S.H.G. of Collegeville, PA
    Aug 13, 2013

    Total Custom Contractors added a front porch and rebuilt the entry way to our home. They did an excellent job from start to finish...good planning, good execution, and good communication. We are very pleased with their work and highly recommend them.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Haverford, PA
    Jun 07, 2013

    I personally only interfaced with Steve and Dan - Both were extremely accommodating and professional. Each one possesses a "can do" positive attitude that was evidenced even within every member of their staff.

    Did you find this helpful? Yes
  • Total Custom Contractors
    Review by Davis G. of Telford, PA
    May 24, 2013

    Dear TCC,Now that our project is finished I want to thank you all for a terrific job. We are very happy with our new lower level living area (a.k.a. basement) and we are already getting many nice compliments about the design and craftsmanship. We enjoyed meeting so many friendly people throughout the project.

    Did you find this helpful? Yes
  • Total Custom Contractors
    Review by K.H.S. of Fountainville, PA
    Mar 03, 2013

    I would strongly recommend that anyone embarking upon the construction of a new lower level in their home hire Total Custom.  To begin with, Steve Mumford, is exceptionally knowledgeable in all aspects of construction; I have never met anyone who is better able to explain the work which needs to be done to one's home and answer any questions that one may have.  Moreover, Steve is on-site for all mission-critical parts of the project, and is constantly involved in all components of the project via oral, written and digital communications.  Consequently, all of the work which is sub-contracted is consistently being overseen by Steve and his Superintendent, Dan Cook.  Between Steve and Dan, any customer of Total Custom can feel fully confident that their project will result in a beautiful, high-quality lower level of their home!

    Did you find this helpful? Yes
  • Total Custom Contractors
    Review by Colleen M. of Gilbertsville, PA
    Feb 15, 2013

    I met them at the home show in Valley Forge, they were all professional and knowable. When they arrived at the home they were prompt and courteous. The work was done correctly and in a very professional quick way. I appreciated that they came in and gave me more quotes for additional projects when I was ready to get more work done.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Collegeville, PA
    Nov 30, 2012

    Steve Mumper

    Did you find this helpful? Yes
  • "Area For Improvement" comment from Collegeville, PA
    Nov 30, 2012

    Not applicable

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Collegeville, PA
    Nov 30, 2012

    Customer service, Quality of Work, Steve and staff were very professional

    Did you find this helpful? Yes
  • "Current Referrals" comment from Collegeville, PA
    Nov 30, 2012

    Yes. Family have used them

    Did you find this helpful? Yes
  • Total Custom Contractors
    Review by Y.F.S. of Collegeville, PA
    Nov 30, 2012

    Total Custom did a fantastic job! We love our new office. From the begining to the end Steve Mumper was very professional and the quality of work was impeccable. We highly recommend Steve and Total Custom to anyone looking for Home Improvements. We are already planning our addition in the spring!!

    Did you find this helpful? Yes
  • Total Custom Contractors
    Review by E.A.R. of Phoenixville, PA
    Nov 27, 2012

    We have hired Total Custom to perform multiple projects on the outside and inside of our house. As a general contractor, Total Custom did a tremendous job building a portico and overseeing the accompanying hardscaping and landscaping to ensure our expectations were exceeded. Also, for our internal project, Total Custom installed beautiful trim work and took care of every detail to make our house look the way we have dreamed. Total Custom provided very competitive estimates, and as the projects kicked off, quickly gained our trust as both a contractor and a knowledgeable consultant.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Collegeville, PA
    Nov 27, 2012

    I was most satisfied regarding the timing of the work. They arrived when they said and finished when they said, if not beforehand. They cleaned up so well you wouldn't even know they had been there. It was seamless to myself, the customer. That's huge for a contractor. It almost never happens, and these guys actually did it.

    Did you find this helpful? Yes
  • Comment from Phoenixville, PA
    Nov 27, 2012

    For other people, if they are looking for someone who has expertise then Steve is the person for the job. He was onto top of everything and made sure that the job went smoothly for us.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Phoenixville, PA
    Nov 27, 2012

    I would like to recognize Steve for his exceptional service. The subs that he had were also very good.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Phoenixville, PA
    Nov 27, 2012

    I was most satisfied with the professionalism was great. If we say something that we wanted to add throughout the project Steve would put it in. My wife and I are out of town a lot for work and Steve took on the role of project manager so I didn't have o worry about anything when I came back from a long day.

    Did you find this helpful? Yes
  • "Current Referrals" comment from Phoenixville, PA
    Nov 27, 2012

    We have already recommended them to four or five people.

    Did you find this helpful? Yes
  • Total Custom Contractors
    Review by J.A.T. of Phoenixville, PA
    Nov 27, 2012

    Steve at Total Custom did a great job at working with our architect to finish the project exactly as we dreamed it. He did it in a timely manner, professionally, and to our fullest satisfaction. At times when we were going down a path that would not have worked so great for us the suggestions that were given gave us the results that we were ultimately satisfied with.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Yardley, PA
    Nov 27, 2012

    Steve was helpful and did get back to me when I sent an email. The roofer was really great as well.

    Did you find this helpful? Yes
  • Total Custom Contractors
    Review by L.A.V. of Yardley, PA
    Nov 27, 2012

    We had contracted with another big name company for our project, they delayed and never followed up. So after struggling with them.. working with total custom was a pleasure. Their price was better and the service was excellent, and the they completed the project in weeks compared to the 4 month delay from the other company.Overall we were very-very happy with the outcome. Everything looks great.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Norristown, PA
    Nov 21, 2012

    Steve Mumper

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
GuildQuality Member
Guildmember
Since 2012

Types of Work

  • Addition (9)
  • Custom home (9)
  • Basement remodel (4)
  • Commercial construction (3)
  • Bathroom remodel (2)
  • +13 More

Recent Activity

  • 10/19/14 Total Custom Contractors received feedback from a customer in Lansdale, PA.
  • 10/16/14 Total Custom Contractors received feedback from a customer in West Chester, PA.
  • 10/16/14 Total Custom Contractors received feedback from a customer in Phoenixville, PA.
  • 10/08/14 Total Custom Contractors received feedback from a customer in Phoenixville, PA.
  • 10/02/14 Total Custom Contractors received feedback from a customer in Perkasie, PA.

More about Total Custom Contractors

As a GuildQuality Guildmember, Total Custom Contractors relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Total Custom Contractors in Collegeville, PA; Phoenixville, PA; West Chester, PA; Perkasie, PA; Pottstown, PA; Fountainville, PA; Lansdale, PA; Limerick, PA; Paoli, PA; Royersford, PA; and 7 other cities in Pennsylvania.

In this report, Total Custom Contractors has published a summary of the customer feedback they've received since they joined GuildQuality in November 2012. In that time, 27 out of 46 customers (59%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2014.

Total Custom Contractors surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Total Custom Contractors customer, and if Total Custom Contractors completed work for you after November of 2012 but you haven't yet received a survey, please let us know.

If you have had work done by Total Custom Contractors since November of 2012 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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