Member Report:
37 Responses
Response Rate:
78.7%
Dates:
09/05/2008 - 05/15/2010

In this report, Tibma Design/Build has published all ratings for the following selected questions that were provided by customers surveyed since September 2008. Since then, 37 out of 47 customers responded to a GuildQuality satisfaction survey, with the most recent response in July 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 66.7%
    Referral Program
  • 97.3%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Change Order Process
  • 91.9%
    Communication
  • 100%
    Construction Quality
  • 100%
    Employees & Subcontractors
  • 100%
    Original Design
  • 100%
    Professional & Organized
  • 88.2%
    Schedule
  • 100%
    Selections Process

Customer comments selected by the member for inclusion in this report

  • Everyone we worked with was top notch. - Jan 14, 2009 in Westwood, MA

    The whole crew was great! I couldn't single out anyone. It was a well oiled machine. - Sep 24, 2008 in Newton Center, MA

    You can't pick one person out - each individual has specific strengths and skills they bring to the team. Everyone complements each other, and you get the impression that they enjoy working together. - Sep 05, 2008 in Medfield, MA

    Recognize Excellence
  • We're extremely pleased. We were within a week of finding the contract four years ago, when we had some financially changing circumstance. It's a testament to the relationship that we developed with them the first time out that we came back when we were in a position to start. We've been very pleased. - Nov 13, 2008 in Needham, MA

    I was extremely satisfied with the overall experience. They made the process quite painless. One of the things that I would call out that was an added benefit to hiring them was that they put up a temporary kitchen for us which exceeded the expectations that we had for our renovation. Overall we love the kitchen! They did a great job! - Oct 02, 2008 in Canton, MA

    Starting at the top w/Dan and Mary, it's obvious that the employees of TDB will bend over backwards to be sure their clients are totally satisfied with the finished product. Any problems that arise are explained well and handled efficiently. We have heard horror stories from others regarding general contractors not coming through on projects (and have a few of our own!), and never has this happened or would we expect it to w/TDB. - Sep 05, 2008 in Westwood, MA

    Additional Comment
  • On time and on budget (as outlined with the client)....Tibma was terrific at getting a big, complicated, ever-changing project done on-time. - Sep 26, 2008 in Needham, MA

    Probably the how any questions on our part or problems were resolved. Weekly meeting were very helpful. We were a part of the entire project. And the fact that everything was done on time with no hassle. Extraordinary. - Sep 24, 2008 in Newton Center, MA

    They worked exceptionally well with our designer and our plumber. The materials and workmanship are superior. - Sep 22, 2008 in Dover, MA

    Excellent workmanship, project manager was always on top of the project and very professional. - Sep 14, 2008 in Wellesley, MA

    I thought their attitude was very good and they tried really hard. They were very easy to work with. - Sep 10, 2008 in Chestnut Hill, MA

    The employees of TDB are all a pleasure to work with, and all the jobs we have used them for have been completed to our level of satisfaction. - Sep 05, 2008 in Westwood, MA

    Area Of Satisfaction
  • Amazingly. - Sep 24, 2008 in Newton Center, MA

    Punchlist
  • I can't think of any such areas! From the get go, everything was on time and well communicated. - Sep 24, 2008 in Newton Center, MA

    Area For Improvement
  • Dan and Mike have made a great effort to clean up each day and keep our home as dust free as possible. And we really appreciate this given our child's recently diagnosed allergies. - Sep 15, 2008 in Wellesley, MA

    Clean & Safe