Thompson Remodeling Inc.
Thompson Remodeling Inc.
4820 Cascade Rd SE
Grand Rapids, MI 49546
(616) 942-1866
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Thompson Remodeling's goal is to make the experience of remodeling your home enjoyable whether it is a kitchen remodel, whole house renovation, master suite, bathroom project, or basement remodel. Read more

Have a question? Pat, Sandie, and Ben Thompson host the Home Improvement Show on Newsradio WOOD 1300. For many seasons Arbitron ratings have ranked their show the #1 most listened to show in the market. Each week people just like you call with questions on some facet of home improvement. Some people want to know what's hot in residential design and others are Do-It-Yourselfers wanting to know how to solve a problem they have encountered mid-project. To listen visit http://www.woodradio.com/main.html.

GuildQuality Partner Affiliations Remodelers Advantage daily5Remodel

Affiliations GuildQuality
National Association of the Remodeling Industry
National Association of Home Builders
National Remodelors Council
National Kitchen and Bath Association
NAHB Certified Graduate Remodeler
2008 Qualified Remodeler Top 500
NAHB Remodelers
2007 CotY Award
NARI Green Certified Professional (GCP)
EPA Lead-Safe Certified Firm
Green Built Michigan

Likely to Recommend
93%
Budget
97%
Clean & Safe
97%
Communication
92%
Construction Quality
91%
Employees & Subcontractors
97%
Expertise
95%
Professional & Organized
94%
Schedule
92%
Trust
95%
Average (2 reviews)
Rating Details
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5 Star
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4 Star
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Jeff E. Grandville, MI Review Aug 10, 2011 5 star rating
Thompson Remodeling Inc.

Thompson Remodeling was very professional as well as they were very personable. They were easy to work with. They were very clear on their ideas and wanted to listen to me on what I wanted.

John M. Jenison, MI Review Mar 15, 2011 5 star rating
Thompson Remodeling Inc.

The project plan Ben came up with was very good, timely, and followed very well. TRI has great subcontractors. We especially liked the flooring people who worked endlessly to get us the floors that were JUST RIGHT. The painting was so much better than I expected and the bathroom shower and counter are much better than we hoped for. We love the can light arrangement in the basement and to now have a three way switch for the steps is very nice. All the details were taken care of. It is amazing that in the end having water damage turned out to be the start of something so enjoyable. We didn't just restore - we remodeled. And it got done just the way we wanted - no -better than we originally wanted. It was very nice to have a good insurance company who worked with TRI and vice versa.

Comment Additional Comment Caledonia, MI Oct 05, 2009

We were very pleased with the quality of work and materials. The work was completed on time on a tight schedule. Charlie's attention to detail and to high quality work resulted in a renovation project that will be enjoyed for years.

Comment Additional Comment Grand Rapids, MI Oct 05, 2009

I have heard of a lot of horror stories about remodeling companies. However, Thompson Remodeling was great and is a very professional company.

Comment Additional Comment Ada, MI Oct 23, 2008

They were terrific. We really appreciated the workmanship. It was wonderful. They were extremely organized. Their word was their word. You could trust everything they said and it worked out well.

Comment Additional Comment Belmont, MI Oct 23, 2008

I've been referring them to everybody. They did a fantastic job! We love them.

Comment Additional Comment Byron Center, MI Oct 23, 2008

It was the first good experience I've had with anybody in construction and I've done many a project.

Comment Additional Comment Grand Rapids, MI Sep 20, 2007

I would say that on top of the quality of the work they do that is top rate, we appreciate their integrity and their honesty, and we received both. This is our second project with them, they are top rate in everything they do and when we have another project to do, we will use them again.

Guildmember since 2007

As a GuildQuality Guildmember, Thompson Remodeling Inc. relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Thompson Remodeling Inc. in Grand Rapids, MI; Ada, MI; Kentwood, MI; Jenison, MI; Rockford, MI; E Grand Rapids, MI; East Grand Rapids, MI; Byron Center, MI; Grandville, MI; E. Grand Rapids, MI; and 10 other cities in Michigan.

In this report, Thompson Remodeling Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in October 2007. In that time, 63 out of 71 customers (89%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2011.

Recent Activity

Via Twitter: The Leap Year Chili Cook Off is on folks. Wednesday, 2/29, 4-6pm at Thompson Remodeling

02/03/12

Via Twitter: Think back when you first bought your home. What did you love about it?

01/30/12

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

Important Information about choosing a Builder, Remodeler, or Contractor

It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.

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