Member Report:
65 Responses
Response Rate:
89.0%
Dates:
10/19/2007 - 03/12/2010

In this report, R. Craig Lord Construction Co., Inc. has published all ratings for the following selected questions that were provided by customers surveyed since October 2007. Since then, 65 out of 73 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Recommend Member
  • 100%
    Explain Future Services
  • 87.8%
    Letter of Recommendation
  • 83.3%
    Easier Than Expected

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Clean & Safe
  • 95.3%
    Problem Resolution
  • 100%
    Expertise
  • 98.5%
    Trust
  • 100%
    Construction Quality
  • 95.8%
    Innovation
  • 93.8%
    Communication
  • 98.0%
    Professional & Organized
  • 94.0%
    Budget

Customer comments selected by the member for inclusion in this report

  • It has always been a great experience! - Dec 07, 2009 in Moorestown, NJ

    Easier Than Expected

  • They were very efficient. They kept my house spotless. They really had thought and consideration in my house and got the job done in a fast amount of time. - Dec 07, 2009 in Moorestown, NJ

    I was most satisfied with the crew's cleanliness and unobtrusiveness. They were almost invisible, yet they got the job done. - Jul 13, 2009 in Moorestown, NJ

    Area Of Satisfaction

  • Don did a great job. - Jul 13, 2009 in Moorestown, NJ

    Everyone we delt with is excellent. Don did a great job as project manager. He was always very respectful and considerate. - Jan 23, 2009 in Moorestown, NJ

    Recognize Excellence

  • Yes, we've already contacted them. - Jul 08, 2009 in Mount Laurel, NJ

    Future Needs

  • Craig and his group made the process a great experience. When we left the house in the morning, we never worried. It was exciting to return at the end of the day to see the results.We hope to use Craig Lord in the future to work on the rest of the house! - Feb 04, 2009 in Haddonfield, NJ

    I would use R. Craig Lord Construction Co., Inc. for any future project. Their attention to detail is outstanding. They are true craftsmen. - Jul 18, 2008 in Mount Laurel, NJ

    We've used them before and they've always done a good job. - Dec 08, 2007 in Riverton, NJ

    They do a great job! - Dec 07, 2007 in Moorestown, NJ

    Best experience! Did a great job, better than anyone else I've worked with! - Dec 07, 2007 in Moorestown, NJ

    They are very nice people and Craig was great to work with. - Oct 30, 2007 in Moorestown, NJ

    I would highly recommend his company. We were very pleased with the outcome. - Oct 26, 2007 in Moorestown, NJ

    We were very pleased with the team that he put into our home. It was difficult, in the sense that we were living in the home at the same time. The quality of the work and the follow through was excellent. Even a question that we had at the end of the warranty period was resolved satisfactorily. I think very highly of Lord and his organization and his work. - Oct 23, 2007 in Moorestown, NJ

    It was a wonderful experience. They were very professional and they met every one of our needs. They made a very difficult job look very easy. - Oct 23, 2007 in Moorestown, NJ

    Overall we were very happy. In particular, I would say we were very happy with the foreman on our job. Overall it was a very good experience. - Oct 23, 2007 in Moorestown, NJ

    Working with them is very easy and you have peace of mind when they are working around your house. The staff is excellent and sensitive to the customer's wishes. - Oct 20, 2007 in Moorestown, NJ

    They did A GREAT JOB! David was especially helpful! The plumber was a subcontractor and he was here until midnight one night to finish an issue. I would give him high marks. - Oct 19, 2007 in Moorestown, NJ

    Additional Comment

  • They were the cleanest builders I have ever met! - Oct 20, 2007 in Moorestown, NJ

    Clean & Safe