Member Report:
133 Responses
Response Rate:
76.9%
Dates:
07/26/2006 - 02/27/2010

In this report, Parkwood Homes has published all ratings for the following selected questions that were provided by customers surveyed since July 2006. Since then, 133 out of 173 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 98.5%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 92.2%
    Construction Quality
  • 91.3%
    Employees & Subcontractors
  • 91.3%
    Expertise
  • 97.6%
    Original Design
  • 91.3%
    Professional & Organized
  • 94.7%
    Sales Knowledge
  • 92.4%
    Trust

Customer comments selected by the member for inclusion in this report

  • Everybody has been excellent. - Jan 14, 2010 in Denver, CO

    Honestly, everyone at Parkwood was incredibly helpful and courteous. They went out of their way to help out. - Sep 14, 2009 in Denver, CO

    Derick (the electrician) - made us feel as though his goal was to get us exactly what we needed with respect to our budget. - Sep 12, 2009 in Denver, CO

    Heather and Dede were very helpful and responsive throughout the purchase process. - Jun 20, 2009 in Denver, CO

    They've all been great. - May 27, 2009 in Denver, CO

    Heather was very good. Also, I was very pleased with Sam. - May 15, 2009 in Denver, CO

    Heather was great! - Feb 24, 2009 in Denver, CO

    Every one has been very helpful. - Feb 13, 2009 in Denver, CO

    Ken was very helpful. - Jan 22, 2009 in Denver, CO

    Heather was wonderful in helping out during the building period. Ben and the crew did a great job - overall I am very pleased with the construction.Ken was great to work with on warranty issues. - Jan 05, 2009 in Denver, CO

    Heather B.,She was great, very knowledgable, responsive and were it not for her our exprience would have been vastly different! - Jan 01, 2009 in Denver, CO

    I don't know his last name, but Ben who used to work for Ken the customer service guy, is terrific. Ben has been kind of a handyman and follow up person. He puts up with everybody on this block's crap. He needs a good pat on the back. - Dec 18, 2008 in Denver, CO

    Heather is the best. We absolutely loved working with her. - Oct 28, 2008 in Denver, CO

    Heather and Ken are both very good. - Oct 22, 2008 in Denver, CO

    Everybody was pretty exceptional. - Sep 17, 2008 in Denver, CO

    Heather from the sales office and Ken from the warranty department were both excellent. - Jul 30, 2008 in Denver, CO

    Everyone did a good job. - Mar 14, 2008 in Denver, CO

    Recognize Excellence
  • Very creative in accommodating ideas we've expressed and making adjustments for us, even on short notice. - Dec 16, 2009 in Frederick, MD

    A++ - Jul 19, 2009 in Denver, CO

    Problem Resolution
  • The sales staff has been great! - Oct 27, 2009 in Denver, CO

    Parkwood is a great company. We are very happy with our beautiful home and the community. - Sep 14, 2009 in Denver, CO

    This has been a wonderful expereince and we look forward to being proud owners of a Parkwood home. - Aug 04, 2009 in Denver, CO

    This experience has been a wonderful one! Dede, Heather, Ben & Sam are awesome! - Jul 19, 2009 in Denver, CO

    Overall we are really happy with Parkwood Homes. - Jun 10, 2009 in Denver, CO

    Overall experience has been great. We love how the house is coming along. The Parkwood folks on the sales front are very helpful and professional (couldn't be better). Ben (construction supervisor) has been incredibly responsive and has worked with us to make our very detailed requests a reality.Again, aside from a few items noted above, a great experience so far. - Dec 12, 2008 in Denver, CO

    Special thanks to Tom and Heather for all their hard work and diligence throughout the process!! All of your employees have been very nice and helpful. Smooth operationThanks,John Stewart - Aug 04, 2008 in Denver, CO

    Staff is great. Special thanks to Tom. - Jun 27, 2008 in Denver, CO

    Everyone I worked with was good, especially Ken. - Mar 12, 2008 in Denver, CO

    Specifically Marty and Heather have both been phenomenal to work with, responsive, friendly, courteous, I feel they went out of their way to accommodate requests we had and we have recommended them to our neighbors and friends. - Jul 30, 2007 in Denver, CO

    It's the second Parkwood Home I've lived in and I'm on a first name basis with my broker. I found the experience for a first time homebuyer to be wonderful, and I really enjoy working with them. - Jul 30, 2007 in Frederick, MD

    The whole thing was great, it's a great house, the only thing was that in between the construction and punchlist, it was hard to get them back in the interim. I had to chase the guys down around the neighborhood. - Jul 19, 2007 in Frederick, MD

    From the very beginning Lou and Costel were wonderful. They were very informative and pleasent to deal with. I would glady buy another home through Parkwood. - Jul 18, 2007 in Frederick, MD

    Outstanding job by all! Costel always took care of any problems or questions we had, he is a tremendous asset to you company. Thanks so much. Mike Kuchinsky - Jul 18, 2007 in Frederick, MD

    Additional Comment
  • I have dealt with other builders in the past and Parkwood was by far the best experience. - Jun 29, 2009 in Frederick, MD

    Easier Than Expected
  • I have recommended them to several people including one who did buy. they are moving in this week. - Jun 29, 2009 in Frederick, MD

    Overall, I am extremely happy with the house. The Parkwood staff in the sales office and construction managers have been helpful and easy to communicate with. - Jun 16, 2009 in Denver, CO

    Recommend Builder
  • I wouldn't change anything. - May 15, 2009 in Denver, CO

    Any Changes?
  • They have been terrific. - Dec 18, 2008 in Denver, CO

    Communication