- Member Report:
- 501 Responses
- Response Rate:
- 70.3%
- Dates:
- 02/07/2006 - 08/27/2010
In this report, Normandy Builders Inc has published all ratings for the following selected questions that were provided by customers surveyed since February 2006. Since then, 501 out of 713 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Additional Comment
We are very pleased with how it turned out. We really enjoyed working with them, they did a fine job. - Aug 30, 2010 in Western Springs, IL
Everything went so smoothly and was within my tight budget. All of the contractors that worked on our sewing room addition were very courtious and did an absolutley fabulous job. Thank you all all you have done! - Aug 09, 2010 in Vernon Hills, IL
When I contracted with Normandy I wanted a company I could trust to complete the project ontime and within budget. I needed a company that would take care of all the details and handle all aspects of projects especailly dealing with the various contractors that would be needed. I don't think I could have picked a better company than Normandy. They made the project as stress-free as possible. They took a tired old home and made it into a home that we will comfortably and happily live in for years to come. - Feb 18, 2009 in Chicago, IL
Overall, we were extremely pleased with the final delivery. We will definitely recommend Normandy to our friends and family. - Jan 15, 2009 in Naperville, IL
We were very satisfied. We had no complaints whatsoever. - Jan 13, 2009 in Oak Brook, IL
They've done two projects for me, and I would go back for more. They're great. - Dec 11, 2008 in Oak Brook, IL
We already have recommended Normandy to friends, so we wouldn't have done that if we didn't feel the work was done well. We would definitely use them again. Chris and Joe, just having a number rating there is good, but those two guys did a fantastic job! Absolutely superb job with managing the project, managing the communication, everything was great. They went way above and beyond the expectations. - Oct 06, 2008 in Naperville, IL
We were satisfied with the overall process and we wounld definetly recommend them to someone else - Nov 03, 2006 in Glen Ellyn, IL
It was a wonderrful experience. We are so pleased with everything. - Oct 12, 2006 in Deerfield, IL
We went into this completely blind and unknowledgeable; and we became educated. We are very satisfied and surprised at how well they helped us through thisprocess. They are true professionals! - Oct 09, 2006 in Cicero, IL
They did a great job and they did what they said they would do. - Jul 31, 2006 in Barrington, IL
I trust them and their quality is excellent! We've used them since 1981 and all the projects they have done have been done very well. They are very reputable. - Jul 19, 2006 in Burr Ridge, IL
I thought they were absolutely professional and fabulous, I would automatically choose them again to do any project for me and I enthusiastically would recommend them to everyone. - Jul 14, 2006 in Clarendon Hills, IL
Normandy builders did an absolutely fantastic job, and the kitchen turned out even better than I expected. It's a great company to work with, and I can't praise them enough! - Jun 23, 2006 in Orland Park, IL
Please write down that Normandy Builders are off the charts excellent. We had absolutely no problems. Mark everything as "above and beyond", the highest marks you can give on every question, please. - May 12, 2006 in Wheaton, IL
We are totally pleased with everything, it all worked out they way said it would. Whenever we called about anything, they called or came out in a couple of hours, they were great. - May 04, 2006 in Western Springs, IL
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Employees & Subcontractors
Simply outstanding. - Aug 30, 2010 in Western Springs, IL
All asked questions a number of times to insure that my wife's sewing room had all necessary equipment in the right locations to her satisfaction. They all were just fantastic. - Aug 09, 2010 in Vernon Hills, IL
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Budget
Since I am retired - I don't have a lot of extra money. Staying on the budget was critical for me. The project was right on my tight budget and the quality of the construction is top of the line. - Aug 09, 2010 in Vernon Hills, IL
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Sales Knowledge
Gary planned the sewing room addtition so well that it seems like it was part of the house when it was first built. Neighbors have come over to see what was going on and they were greatly impressed with how the room was added on and how it enhanced our current floor plan. The sewing room is fantastic and my wife loves it! Also - our St. Bernard loves it to as she is always wanting to lay on the floor under the window. - Aug 09, 2010 in Vernon Hills, IL
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Problem Resolution
This is our second time using them, and we are repeat customers because they address issues quickly and to our satisfaction. Customer service is clearly important to them . - Dec 17, 2008 in Downers Grove, IL
