McArthur Homes
McArthur Homes
www.mcarthurhomes.com
9962 S Redwood Rd
South Jordan, UT 840952315
(801) 253-9910
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2009 Guildmaster Winner 2005 Utah Home Builder of the Year 2003 3rd Place - National Customer Service Award 2002 Parade of Homes "People Choice" 2001 Greater Salt Lake Area Home Builder of the Year Read more

Guildmaster Award Winner 2009 Guildmaster
2010 Guildmaster With Distinction
2011 Guildmaster

Affiliations GuildQuality
National Association of Home Builders
ENERGY STAR
National Association of Realtors
Salt Lake Home Builders Association
SMA Consulting

Likely to Recommend
97%
Professional & Organized
91%
Homeowner's Orientation
100%
Design Center & Selections
97%
Overall Experience
97%
Average (5 reviews)
Rating Details
Adam A. Lehi, UT Review May 18, 2012 5 star rating
McArthur Homes

McArthur Homes is the best in the business. I've been selling homes in Utah for over 14 years. As a real estate broker, I'm very familiar with local home builders - when it came time to choose mine, I had no hesitation choosing McArthur.

Comment Recognize Excellence Lehi, UT May 18, 2012

Jesse Curtis is the best in the business. I sold new homes for nine years. I know how difficult the job is but he makes it look very easy. He was always professional and available (even on his days off). I was amazed at how on top of things he was with every customer, not just us.

Comment Recognize Excellence Herriman, UT Apr 28, 2012

Jeff McFarlane. Thanks for being there for us, and for giving us a wonderful experience with home building!!!

Comment Area Of Satisfaction Herriman, UT Apr 28, 2012

Jeff followed through every detail, and found solutions for everything that might have been a challenge. I have friends who have told me of their nightmare experience in building their home with other builders, but my experience with McArthur Homes has been very positive. From the start to the end, the entire process of building our home has been a joyous one, thanks to the professionality and the attention to detail of the staff. Thanks, McArthur Homes!!

Comment Additional Comment Lehi, UT Mar 27, 2012

Thank you for providing a great product, homes and neighborhood design, and for caring about the quality of your work! We love our home!

Comment Area Of Satisfaction Eagle Mountain, UT Mar 26, 2012

I was most satisfied with how McArthur Homes worked with me with me being in a wheelchair. They did that by making doors wider to accommodate for my chair and they did not charge a lot or in some cases not at all for those things.

Comment Area Of Satisfaction Lehi, UT Mar 06, 2012

Jesse was extremely professional and always helpful, as was the staff at the Design Center.

Comment Additional Comment Lehi, UT Feb 17, 2012

We are very satisfied with our experience with McArthur Homes. We love them and would use them again in the future. We would recommend McArthur Homes to a friend or family member. We didn't have any problems during our experience.

B.A.N. Herriman, UT Review Feb 09, 2012 4 star rating
McArthur Homes

McArthur Homes builds quality homes. We enjoyed our overall experience and hope to live in our new home for a long time. We would recommend McArthur to our friends and family.

Comment Recognize Excellence Herriman, UT Feb 09, 2012

Jeff was great. In addition, Scott (mortgage company) very easy to work with.

Dallas D. Lehi, UT Review Jan 23, 2012 5 star rating
McArthur Homes

MacArthur was great about helping you choose a house to fit your needs, laying out the options for you and guiding through the home selection process. The design center is thorough and great. The prebuild meeting is so helpful, and I liked going through the house at the 4-way inspection. the home orientation tour was a good end to the home build and a good introduction to maintaining your new home.

Comment Area Of Satisfaction Lehi, UT Jan 23, 2012

Roger during the design meeting and john with the orientation tour were amazing.

Comment Recognize Excellence Eagle Mountain, UT Jan 16, 2012

I would like to recognize Andra Killian and Adam at McArthur Homes for their exceptional service. They did a good job.

Comment Area Of Satisfaction Lehi, UT Jan 03, 2012

My Dad is a real estate agent and because he's so good at what he does, I found myself being pretty picky when we came across other agents in my search for a home. My dad is a hard worker, honest, follows through, etc. We worked with agents who didn't follow through and who were completely in it for the money... this was obvious. When we came across Jesse Curtis, I was amazed to find he possessed the same qualities as my Dad. He was amazing to work with!! He makes me feel like I can still contact him to this day, no matter what! He's so willing to help out, no matter how tedious the job. He's awesome!! He is the reason I bought through McArthur. I've talked with friends who have worked with Jesse as well, and they all have the exact same praise to give in his behalf! I have been so impressed with his work ethic, his honesty and his follow through. My Dad was impressed also. Dave McArthur was also extremely helpful and kind. As the owner, I appreciated him taking time to let me know that my situation mattered to him... something I won't forget. He took the time to respond to emails, and was sincere in his efforts to make sure I was happy. It seems as though this really is a wonderful company. I have been impressed with the owners and with Jesse for making this an overall good experience for me. Also, Jamie at the design center was great! She took as much time with me as I needed and was very helpful. I also appreciated John's help during my walk-through. His attention to the details amazed me. He also made me feel like no problem was too small to fix. Loved him! I could tell he understands how to make the customer feel important. Instead of brushing over repairs that were needed, he took the time to really notice anything that needed improving and seemed to find more than I did. He was awesome. I love the layout of my home... so impressive in comparison to other townhomes I looked at. I do wish my pantry was a little bigger, but I'm thankful to have one!

Comment Recognize Excellence Herriman, UT Dec 20, 2011

Everyone we worked with was pretty great. We felt that Jon Crookston, Jeff Mcfarlane and Roger Bess were especially helpful and patient when working with us.

Comment Area Of Satisfaction Eagle Mountain, UT Nov 28, 2011

I was probably most satisfied with the design studio because it was no pressure. It seemed like any option was a good one, and they really kept my budget in line when looking for upgrades.

Comment Area Of Satisfaction Eagle Mountain, UT Sep 01, 2011

I am most satisfied with the options for the home and how they took us through the process. I am also satisfied with the quality.

Comment Area Of Satisfaction Eagle Mountain, UT Aug 26, 2011

The communication was good. We knew what was going on and any changes.to the schedule. The home was completed faster than expected. We has others come to inspect the home and they were also impressed with the workmanship. The others were inspectors for other new home builders

Comment Area Of Satisfaction Lehi, UT Aug 05, 2011

I was most satisfied with Jesse Curtis, he really enjoys what he does and does a great job at it. He made it enjoyable.

Stuart J. Lehi, UT Review Jul 27, 2011 5 star rating
McArthur Homes

We found McArthur Homes to be very professional, outgoing and willing to listen to our positions and our wants. We found everyone to be positive and pleasant to work with.

Comment Area Of Satisfaction Lehi, UT Jul 27, 2011

Jesse Curtis was incredibly easy to work with and went out of his way to keep us in the loop about the status of the building process.

J.A.K. Eagle Mountian, UT Review Jun 23, 2011 5 star rating
McArthur Homes

My experience with McArthur Homes was a great. I found them to be friendly and professional. Our home is beautiful, the materials are of great quality and I am extremely satisfied.

Comment Area Of Satisfaction Eagle Mountian, UT Jun 23, 2011

I was satisfied with everything. They were very informative they kept us in the loop. The material was high quality and professional. Nothing really stands out because it was very good the whole way through.

Guildmember since 2007

As a GuildQuality Guildmember, McArthur Homes relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of McArthur Homes in Lehi, UT; Eagle Mountain, UT; Herriman, UT; Her, UT; and Eagle Mountian, UT.

In this report, McArthur Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 34 out of 58 customers (59%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2012.

Recent Activity

McArthur Homes received feedback from a customer in Lehi, UT.

05/18/12

McArthur Homes received feedback from a customer in Eagle Mountain, UT.

05/14/12

McArthur Homes received feedback from a customer in Lehi, UT.

05/11/12

McArthur Homes received feedback from a customer in Herriman, UT.

05/09/12

2012 Guildmaster Application

McArthur Homes is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, McArthur Homes must survey all of their customers.

The review period for this member is closed.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

Important Information about choosing a Builder, Remodeler, or Contractor

It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.

Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.

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