Member Report:
810 Responses
Response Rate:
73.5%
Dates:
10/17/2008 - 02/20/2010

In this report, LeafGuard of Seattle has published all ratings for the following selected questions that were provided by customers surveyed since October 2008. Since then, 810 out of 1102 customers responded to a GuildQuality satisfaction survey, with the most recent response in February 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 93.3%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 98.0%
    Salesperson Professionalism
  • 94.5%
    Salesperson Knowledge
  • 93.5%
    Professional & Organized
  • 94.7%
    Employees & Subcontractors
  • 93.2%
    Installation Crew
  • 94.7%
    Installation Quality & Workmanship
  • 92.1%
    Installation Schedule

Customer comments selected by the member for inclusion in this report

  • The gutters are great. There is no more water dripping onto my patio. Everything is nice and dry. - Feb 08, 2010 in Shoreline, WA

    I liked the installers who came out and I liked the product. 3 different people came out to look at what I needed done and I chose LeafGuard. The installers were wonderful. They did what we asked them to do. I asked them to put the old gutters in a pile somewhere and cut them up because it is good firewood and they cleaned up after themselves. In general I enjoyed the whole attitude of the company. - Feb 01, 2010 in Seattle, WA

    Their customer service is excellent. - Feb 01, 2010 in Bremerton, WA

    I am exceptionally satisfied with the job. - Nov 09, 2009 in Everett, WA

    I'm not much in the habit of referrals but with LeafGuard I believe I would refer them to others. - Nov 07, 2009 in Everett, WA

    I am happy with everything. When they first came over they were very detailed with their information and pleasant. - Oct 30, 2009 in Oak Harbor, WA

    They were on time, they gave us an estimate and that was the actual cost, and they were careful with my outside plants. - Oct 27, 2009 in Bellevue, WA

    The overall quality is superb. - Oct 26, 2009 in Lynnwood, WA

    They've always been here when they are supposed to and they are very knowledgeable. - Oct 26, 2009 in Bellevue, WA

    We are very satisfied with their customer service and with the product. - Oct 21, 2009 in Puyallup, WA

    It is a very high quality product, and they are a terrific company. They make life easier for the homeowner. - Oct 21, 2009 in Bellevue, WA

    I am very happy with the work they performed. They just did a phenomenal job through and through. I've used them in the past and they were great so I decided to hire them again. - Oct 10, 2009 in Issaquah, WA

    Their professionalism of the sales person and the job well done by the two men who were out here. They explained everything and didn't leave me in the dark. - Feb 05, 2009 in Olympia, WA

    Likely To Refer
  • I think you are an excellent company. I called your major competitor and he did nothing but come and say bad things about you. When Jim came he never said a word about your major competitor or anything negative. He was much more professional then the other company. You just don't knock your competitors like that. - Feb 01, 2010 in Seattle, WA

    We're very happy with LeafGuard. They did a great job. - Nov 09, 2009 in Kirkland, WA

    They did a phenomenal job. The individual who headed the job was uncanny. I would refer LeafGuard to anyone who needs their services mostly due to that individual and the quality of the work. - Nov 09, 2009 in Everett, WA

    The gutters are working great. - Nov 07, 2009 in Everett, WA

    The crew was on time and very pleasant. They were also highly organized. - Oct 21, 2009 in Puyallup, WA

    They were working in terrible weather conditions and they did a fabulous job. - Feb 25, 2009 in SEATTLE, WA

    The did a fantastic job. LeafGuard is wonderful. It's looks so nice on the house. - Jan 26, 2009 in Lynnwood, WA

    We are very pleased. Everything went perfectly. - Nov 11, 2008 in EVERETT, WA

    We were very pleased with the whole project. - Oct 21, 2008 in SEDRO WOOLLEY, WA

    Additional Comment
  • We didn't have any problems. - Oct 29, 2009 in Port Orchard, WA

    I haven't had any problems. - Oct 26, 2009 in Renton, WA

    Problem Resolution
  • Everything was great. - Oct 26, 2009 in Lynnwood, WA

    They are very effective at delivering what they promise. - Oct 26, 2009 in Renton, WA

    Process Improvement
  • They were courteous, efficient, and honest. - Jan 26, 2009 in Everett, WA

    Process Communication
  • Leafguard has a good product. I did a through evaluation on gutters and choose Leafguard. - Dec 17, 2008 in Tacoma, WA

    Value