- Member Report:
- 1087 Responses
- Response Rate:
- 73.9%
- Dates:
- 10/17/2008 - 05/29/2010
In this report, LeafGuard of Seattle has published all ratings for the following selected questions that were provided by customers surveyed since October 2008. Since then, 1087 out of 1471 customers responded to a GuildQuality satisfaction survey, with the most recent response in June 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Process Improvement
I don't think this crew could improve. We were in the middle of a family crisis and they went way above what we expected from them. - Jun 04, 2010 in Seattle, WA
No, they were very professional and good. They kept me informed as to what was going on. It was great! - Jun 01, 2010 in Mukilteo, WA
Everything was great. - Oct 26, 2009 in Lynnwood, WA
They are very effective at delivering what they promise. - Oct 26, 2009 in Renton, WA
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Likely To Refer
I think the product is fine. It makes the house look better. It functions well with the weather. It cuts down on us cleaning the roof. We therefore spend less money on hiring a cleaner. - Jun 03, 2010 in Shelton, WA
The gutters are really doing their job. We had some rainstorms recently and I kept hearing people complain that their gutters were overflowing. I laughed and told them I just got LeafGuard gutters and have had no problems at all! - Jun 02, 2010 in Bellevue, WA
Overall experience. I liked the salesman, the girls in the office, and I liked the people who installed it. With all the rain we've had, I like the functionability of it. - Jun 01, 2010 in Bellevue, WA
I like the way they operate, we can hear the water going down, it handles the water very well. - Jun 01, 2010 in Kingston, WA
Professional all the way; from the sales person, to the install, clean up and the follow up! - May 10, 2010 in Pacific, WA
I like the product, it does just what they advertise it does and I've been very happy with it. - May 06, 2010 in Seattle, WA
I am glad I can stay off the ladder, I don't have to get up on the roof anymore. - May 04, 2010 in Lakewood, WA
Just the LeafGuard system going up keeps me from cleaning gutters, it really works for me. - May 03, 2010 in Sedro Woolley, WA
I have already recommended them. It was a combination of factors; my friend has a leaf and needle problem and I said this would be a good solution for that. - May 01, 2010 in Tacoma, WA
We're very happy. It's a superb product. The management of getting it installed was proficient. - Apr 30, 2010 in North Bend, WA
Excellent workmanship. - Apr 30, 2010 in Renton, WA
The gutters are great. There is no more water dripping onto my patio. Everything is nice and dry. - Feb 08, 2010 in Shoreline, WA
I liked the installers who came out and I liked the product. 3 different people came out to look at what I needed done and I chose LeafGuard. The installers were wonderful. They did what we asked them to do. I asked them to put the old gutters in a pile somewhere and cut them up because it is good firewood and they cleaned up after themselves. In general I enjoyed the whole attitude of the company. - Feb 01, 2010 in Seattle, WA
Their customer service is excellent. - Feb 01, 2010 in Bremerton, WA
I am exceptionally satisfied with the job. - Nov 09, 2009 in Everett, WA
I'm not much in the habit of referrals but with LeafGuard I believe I would refer them to others. - Nov 07, 2009 in Everett, WA
I am happy with everything. When they first came over they were very detailed with their information and pleasant. - Oct 30, 2009 in Oak Harbor, WA
They were on time, they gave us an estimate and that was the actual cost, and they were careful with my outside plants. - Oct 27, 2009 in Bellevue, WA
The overall quality is superb. - Oct 26, 2009 in Lynnwood, WA
They've always been here when they are supposed to and they are very knowledgeable. - Oct 26, 2009 in Bellevue, WA
We are very satisfied with their customer service and with the product. - Oct 21, 2009 in Puyallup, WA
It is a very high quality product, and they are a terrific company. They make life easier for the homeowner. - Oct 21, 2009 in Bellevue, WA
I am very happy with the work they performed. They just did a phenomenal job through and through. I've used them in the past and they were great so I decided to hire them again. - Oct 10, 2009 in Issaquah, WA
Their professionalism of the sales person and the job well done by the two men who were out here. They explained everything and didn't leave me in the dark. - Feb 05, 2009 in Olympia, WA
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Additional Comment
I thought I'd let LeafGuard know that their competitor here, Leaf Filter, has been running full page, color ads in the Seattle Times in which they really bad mouth LeafGuard. We're very pleased with all that LeafGuard has done. - Jun 02, 2010 in Bellevue, WA
We are extremely happy. After we got LeafGuard installed, I noticed through conversation that some of the people I know have LeafGuard. All the experiences I've heard about have been positive. - Jun 01, 2010 in Bellevue, WA
They were a really good group and did their job very well. - Jun 01, 2010 in Kingston, WA
They were very professional from the guy who gave us the estimate to the installers who did the installation work, they all did a good job. - May 03, 2010 in Sedro Woolley, WA
Everything was absolutely fabulous. - May 01, 2010 in Magnolia, WA
I'm very happy with the gutters. I had a few complaints but they came back and fixed it to my satisfaction. Therefore, I'm very pleased. - Apr 30, 2010 in Shelton, WA
I think you are an excellent company. I called your major competitor and he did nothing but come and say bad things about you. When Jim came he never said a word about your major competitor or anything negative. He was much more professional then the other company. You just don't knock your competitors like that. - Feb 01, 2010 in Seattle, WA
We're very happy with LeafGuard. They did a great job. - Nov 09, 2009 in Kirkland, WA
They did a phenomenal job. The individual who headed the job was uncanny. I would refer LeafGuard to anyone who needs their services mostly due to that individual and the quality of the work. - Nov 09, 2009 in Everett, WA
The gutters are working great. - Nov 07, 2009 in Everett, WA
The crew was on time and very pleasant. They were also highly organized. - Oct 21, 2009 in Puyallup, WA
They were working in terrible weather conditions and they did a fabulous job. - Feb 25, 2009 in SEATTLE, WA
The did a fantastic job. LeafGuard is wonderful. It's looks so nice on the house. - Jan 26, 2009 in Lynnwood, WA
We are very pleased. Everything went perfectly. - Nov 11, 2008 in EVERETT, WA
We were very pleased with the whole project. - Oct 21, 2008 in SEDRO WOOLLEY, WA
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Installation Quality & Workmanship
Bryant was the main installer. He worked very hard to get things correct. He returned the following day to take care of part of the installation that he didn't think was perfect. I really was impressed. - May 03, 2010 in Seattle, WA
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Problem Resolution
This is especially true in our case. They worked with us to get a different color barrel. We were very, very happy about it. - May 01, 2010 in Tacoma, WA
If I did not understand something they explained everything. - Apr 27, 2010 in Seattle, WA
We didn't have any problems. - Oct 29, 2009 in Port Orchard, WA
I haven't had any problems. - Oct 26, 2009 in Renton, WA
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Process Communication
They were courteous, efficient, and honest. - Jan 26, 2009 in Everett, WA
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Value
Leafguard has a good product. I did a through evaluation on gutters and choose Leafguard. - Dec 17, 2008 in Tacoma, WA
