Member Report:
33 Responses
Response Rate:
89.2%
Dates:
10/02/2008 - 01/29/2010

In this report, Kirkpatrick's Construction has published all ratings for the following selected questions that were provided by customers surveyed since October 2008. Since then, 33 out of 37 customers responded to a GuildQuality satisfaction survey, with the most recent response in February 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Easier Than Expected
  • 100%
    Recommend Member
  • 93.3%
    Letter of Recommendation

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Budget
  • 100%
    Clean & Safe
  • 100%
    Communication
  • 100%
    Construction Quality
  • 100%
    Employees & Subcontractors
  • 100%
    Expertise
  • 93.1%
    Innovation
  • 97.0%
    Problem Resolution
  • 100%
    Professional & Organized
  • 100%
    Punchlist
  • 93.9%
    Schedule
  • 100%
    Trust
  • 100%
    Value

Customer comments selected by the member for inclusion in this report

  • They were incredibly conscientious of everything they did. You could tell they all knew what the situation was here and they were especially good at communicating what they were going to do. They were great at understanding us and what we wanted. - Feb 01, 2010 in Fairfax Station, VA

    We were very thrilled with the quality of the work we received from Kirkpatrick's construction. The professionalism and personal touch they brought to our project made this an easy process and we will certainly both recommend them and use them again for any project we would have. - Dec 07, 2009 in Burke, VA

    This is the best experience we've had! It was very pleasurable. We would definitely use them again and would recommend them to anybody. - Oct 06, 2008 in Springfield, VA

    Excellent company, they did an outstanding job. We're extremely pleased with their work. They're top quality, especially compared to other people we've worked with. - Oct 04, 2008 in Taylors Island, MD

    Kirkpatrick's was fabulous to work with. We plan to use them again in the future. - Oct 02, 2008 in Centreville,, VA

    Excellent job they did for us. We love our new kitchen. - Oct 02, 2008 in Springfield, VA

    Additional Comment
  • I would highly recommend them to anyone. - Feb 01, 2010 in Fairfax Station, VA

    We recommend him completely. - Oct 08, 2008 in Fairfax, VA

    We have recommended the company to many friends and neighbors and all have had great experiences with this company. - Oct 03, 2008 in Centreville, VA

    Recommend Builder
  • They were just so thorough and wonderful I can't even think of anything they could have done differently. They were great about everything. Everybody there was just so conscientious. They all knew, even the subcontractors, that we had allergies so they were very careful about everything. They were also good about communicating everything that was going to happen. I can't think of how they could improve because everything was so perfect. - Feb 01, 2010 in Fairfax Station, VA

    Make Experience Better
  • They are amazing! - Oct 08, 2008 in South Riding, VA

    To perfection; Jason set my expectations high and then over delivered. What a concept!! - Oct 02, 2008 in Fairfax, VA

    Trust
  • We had particular concerns about dust and dirt and Kirkpatrick Construction staff kept the jobsite almost immaculate. It was very impressive! - Oct 08, 2008 in Alexandria, VA

    The most courteous contractor we have ever used. The crew was exceptionally respectful of our furnishings and property. Wore booties to cover boots and shoes during inside portions of projects. - Oct 03, 2008 in Centreville, VA

    Clean & Safe
  • The employees and subs were very understanding of our somewhat unique situation -- I work from home part-time and was very pregnant with twins during construction. They were exceptionally courteous and professional. - Oct 08, 2008 in Alexandria, VA

    Employees & Subcontractors
  • Jason Kirkpatrick is the most ethical and professional owner of any business in Fairfax County. He sets expectations, develops a written agreement, and delivers what he promises. - Oct 02, 2008 in Fairfax, VA

    Professional & Organized