Our family is very satisfied with our entire experience with HD Homes. We feel HD Homes understood what we were looking for in a new family home.
Member Profile
Customer Feedback Summary
Of 30 customers surveyed, 21 responded
Salesperson Communication
Schedule
Professional & Organized
Communication
Employees & Subcontractors
Expertise
PM Professionalism
Construction Quality
Clean & Safe
Trust
Recent Reviews & Published Comments
I'm very happy.
Mary and Jeremy are incredibly responsive, they listened to us and I really appreciate their customer service, and Seth answered our questions anytime we had them.
I felt like all of my concerns were addressed promptly and if there was a miscommunication, it was handled professionally and to my satisfaction.
HD Homes
I would recommend speaking with an attorney to address any potential errors in the construction process for Force Majeure or otherwise, also ask for a mandate of all communications to be in writing, and notes provided after all walk-through inspections by all parties to be agreed upon and submitted for parole evidence. I also would recommend that clauses are entered into the contract on behalf of customer regarding the yard grade, and quality of sod and landscaping as well as sprinkler system and drainage. HD Homes provides average materials and contractors who might fall below average and their work should be recoursed rather than an insurance policy on items. But we think the house looks lovely, just waiting and hoping that all we complain about is all there actually is. I would do things differently if I had to do them again with HD Homes, but I would consider doing business with them. It is just not as easy as advertised, and there are items they do not have the foresight to recognize before you sign the dotted lines. Talk to people who have done business with them. Maybe they will think of items that you would not on your own. It is a big undertaking building a house. Recognize that be willing to compromise.
The house LOOKS lovely. And I love my circle drive-way.
The home is great. The only suggestion I would have would be to add a few more storage areas in either the master bathroom or laundry room. There is ample area to add storage cabinets but the space is currently not being utilized. This is a very minor issue and I can easily add these on my own but thought it may be worth mentioning. Overall the buying process was fantastic and I am completely satisfied.
The quality of construction and the immediate response of Seth and jeremy on questions.
Actually I have a friend who is looking for something like this. I am going to contact her when she returns from vacation.
Seth is incredible! He made the whole process so easy. He was there to help with any questions from buying to closing. He is veryprofessional and was always available when we needed him.
When we had a slight problem with garage door, Jeremy had the problem taken care of quickly. He was available to us to take care of any problems that occurred.
Jeremy has been very informative and punctual, and has made the whole process very easy for us.
Jeremy and Gordon, made the whole building process enjoyable and fun. We are so glad we decided to build with HD.
Dealing with Jeremy Wilson. He is on top of things and tries his best to make sure things are completed correctly. I felt very comfortable working with him on the issues that I have had.
i have been in my home for a month and have found very few things they need to address during the 60 day walk thru. it appears the attention was very spot on. Jeremy Wilson was very professional and certainly deserves recognition for this project because it was done to a high quality and most importantly completed on time. Have nothing but good things to say about HD Homes
I felt like everyone was professional, friendly and helpful.
Everything. Seth was very professional. My truck would not fit in the garage and they accommodated to that so it would fit. They figured out a way to sell the house to me, because I was not going to buy the house if my truck wouldn't fit in the garage.
Eric did a great job explaining everything. I had a couple of t hings he had to fix after the purchase, and it was dealt with quickly. The "welcome book" was great and it gave me a run down of everything I needed know.
It was a very good experience. I am very happy thus far.
The scheduling and their uncanny responsiveness.
Guildmember since 2008
As a GuildQuality Guildmember, HD Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of HD Homes in Fort Worth, TX; and Ft. Worth, TX.
In this report, HD Homes has published a summary of the customer feedback they've received since they joined GuildQuality in December 2008. In that time, 21 out of 30 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2012.
Recent Activity
Via Twitter: Thanks to Super Realtor Sasha Tomlin of Coldwell Banker for bring HD Homes a great buyer at 5910 Mira Lago...smart move.
02/15/12
Via Twitter: Congrats to our newest HD Homes owner at 5910 Mira Lago in Lago Vista...welcome home...smart move.
02/15/12
Via Twitter: HD Homes Texas - 4708 Dwarf Nettle - $175,000: http://t.co/91AUEYq8 via @youtube @HDHomes
02/08/12
HD Homes received feedback from a customer in Fort Worth, TX.
01/12/12
Via Twitter: Check this video out -- HD Homes Texas: 3801 Weatherstone Drive--$200,000 http://t.co/Eh5uU8E8 via @youtube
01/07/12