We had all of our windows and most of our doors replaced this summer (21) and couldn't be happier! The windows look great and are already making a huge difference in the feel of our house. We also had the siding replaced on the front because of water damage that was found while replacing the windows. The hardi-plank replaced ugly vinyl and I couldn't be happier. Duracraft was always professional and did a fabulous job.
We had all three authorized Hardie installers come out to bid on the job, and all three sales reps were informative and professional. We chose Duracraft because their sales rep had the best vision for what the finished project could look like -- it was an excellent compromise between all that we wanted and what we could afford.
My experience in dealing with DuraCraft of Georgia Siding & Window Co. was a very professional experience. We were very pleased and happy with their workmanship. We would recommend their company to a friend.
Duracraft of Georgia Siding & Window Co did a great job. I am pleased with their product They did the install in a timely and professional manner. They were able to resolve a siding problem that no other siding company could.
From sales to completion, the entire process was very straight forward and smooth. Our house looks like a brand new house when they came out and did their work. I couldn't be more pleased.
My experiences with DuraCraft of Georgia Siding & Window Co was totally professional at all times. The workmanship was top quality. I was very pleased with the outcome of the project.
I was very impressed that Duracraft came on the day they had set aside. The crew did the work and cleaned up after themselves, and it was all done in a professional way. It took at day, and it got done. They kept to the schedule. They didn't ask for cash up front, as most companies do. They did the job and then I sent them a check. That really is a good thing.
I am satisfied with the installers. They were very friendly. I felt like they knew what they were doing.
I was most satisfied with the quality of the work and the materials. The outcome is excellent.
We had our windows replaced 5 years ago and because of the quality of product and workmanship we were happy to use Duracraft for our siding replacement this year. They were very professional, worked with us on the price and did a super job. I would definately recommend them.
Very professional. Scheduled the job sooner than expected. The whole job ran smoothly from start to finish.
They did a very professional job and a very thorough job. They completed the job on time and cleaned up the entire construction debris in an excellent way. I would recommend them to a friend. I will definitely use them again in the future when I need to.
The crew that hung my siding was great. Also, and the owner of the company helped me solve a problem on a day that he was on vacation. I really appreciated that, and was impressed.
Quality of materials and workmanship. I have not found anything that was done sloppy. Work crews were polite and personable.
The work crews were great and their timeliness was great.
Everything, everyone was nice and they did a good job.
I will say the owner of the company was extremely responsive. He made himself 100% available.
The project manager did a wonderful job!
None. We were extremely happy with them.
From the salesperson, to the customer service reps, to the work teams, all were knowledgeable, experienced, and professional.
I was impressed with everybody showing up when they said they were going to do. It looked like everyone worked diligently and professionally.
The construction crew was particularly good. They were fantastic. Very courteous, accommodating, and a great asset to the company.
Honestly, we felt that the project managers for each crew were outstanding.
The overall quality was fantastic. Once the crews got going, the work was done quickly. The Project Managers on each crew were really outstanding to work with once they understood all of the contract needs. The window crew was very quick and courteous. The siding crew was fast, friendly, and the carpenter with the crew far exceeded our expectations. He assisted us with a side project with an end result that was far better than we had anticipated. The paint crew was quick, clean, and very helpful. Once the entire job was complete, the house really does look amazing.
If someone needs siding or window work, I would highly recommend Duracraft.
The guys that did the siding did an excellent job and were a pleasure to have on site.
I was pleased with all my contacts at DuraCraft.
Overall, I was satisfied with everything. They were a great company.
I was very very pleased with the service.
Everyone did a wonderful job.
As a GuildQuality Guildmember, DuraCraft of Georgia Siding & Window Co relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of DuraCraft of Georgia Siding & Window Co in Marietta, GA; Roswell, GA; Lawrenceville, GA; Atlanta, GA; Alpharetta, GA; Acworth, GA; Duluth, GA; Decatur, GA; Lilburn, GA; Woodstock, GA; and 25 other cities in Georgia.
In this report, DuraCraft of Georgia Siding & Window Co has published a summary of the customer feedback they've received since they joined GuildQuality in June 2010. In that time, 110 out of 157 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2012.
DuraCraft of Georgia Siding & Window Co received feedback from a customer in Woodstock, GA.
DuraCraft of Georgia Siding & Window Co received feedback from a customer in Sandy Springs, GA.
DuraCraft of Georgia Siding & Window Co received feedback from a customer in Acworth, GA.
DuraCraft of Georgia Siding & Window Co received feedback from a customer in Tucker, GA.
DuraCraft of Georgia Siding & Window Co received feedback from a customer in Marietta, GA.
Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.
Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.
All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).
All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.
In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.
A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.
Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.
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