Member Report:
29 Responses
Response Rate:
85.3%
Dates:
02/10/2009 - 05/10/2010

In this report, G&L and Sons Renovations has published all ratings for the following selected questions that were provided by customers surveyed since February 2009. Since then, 29 out of 34 customers responded to a GuildQuality satisfaction survey, with the most recent response in May 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 96.3%
    Budget
  • 100%
    Clean & Safe
  • 96.6%
    Communication
  • 100%
    Construction Quality
  • 100%
    Employees & Subcontractors
  • 100%
    Expertise
  • 100%
    Problem Resolution
  • 100%
    Professional & Organized
  • 92.6%
    Schedule
  • 100%
    Innovation
  • 100%
    Punchlist
  • 100%
    Trust

Customer comments selected by the member for inclusion in this report

  • I am very happy to go on record positively with G& L and Sons, and I'd recommend them and I'm still working with them. I feel confident that if anything were to come up I know they would resolve it down the road. - May 10, 2010 in N. Caldwell, NJ

    To-date, happy with every aspect of the renovations: kept aware of progress, made aware of incidental findings which are quickly remedied, always responsive in a timely manner - very professional. - Dec 24, 2009 in N. Caldwell, NJ

    Mary and I would strongly recommend G&L for any renovation. Thanks for everything Chris. - Sep 14, 2009 in Little Falls, NJ

    Having used G&L & Sons Renovations before, I expected only a most professional and beautiful outcome. I am thrilled with my bathroom and would not hesitate to use their company again and would gladly serve as a reference. - Feb 24, 2009 in Verona, NJ

    I think they're great; even if I needed them today if something were to go wrong, they would come back in a very short period of time. Whenever I see him on the street, he remembers who I am, is always very kind and courteous, always checking in on us. They are very nice people. - Feb 17, 2009 in Cedar Grove, NJ

    I was very satisfied. The job was small, but they did follow through on time. Everything went according to plan. They finished when he told me they would. They also came back and finished the little things without me having to ask. I was very pleased with their work and would be glad to recommend them. - Feb 16, 2009 in W. Caldwell, NJ

    They were extremely professional with high quality work. - Feb 13, 2009 in Montclair, NJ

    I had no problems at all. - Feb 10, 2009 in Fairfield, NJ

    Sometimes they went beyond what they were even expected to do. They did extra little things that really helped us out. - Feb 10, 2009 in Cedar Grove, NJ

    Additional Comment
  • I dealt with one person more than others, but the were all satisfactory and equally professional. Chris was very, very good. - May 10, 2010 in N. Caldwell, NJ

    Chris is a genuine professional who strives to make the client happy. Joe Carson, their carpenter ,does exceptional work and is meticulous in his delivery. - Sep 26, 2009 in Montclair, NJ

    Chris was the project lead and did an excellant job but I would have to thank his father Gene for having 2 great sons who take pride and ownership in every detail. - Sep 14, 2009 in Little Falls, NJ

    Recognize Excellence
  • The professionalism, courtesy, quality of work, everything in total. - May 10, 2010 in N. Caldwell, NJ

    They are very professional, kept me apprised of any potential delays or problems along the way, had the job done on schedule, worked additions I made in to the project in easily and worked with me and assisted me with picking out things, layout, planning and suggestions for my bathroom which made the finished product even nicer than I had hoped for. - Dec 28, 2009 in Rahway, NJ

    They are excellent people. They are all ethical, honest, and nice. Their subcontractors are also excellent. I would use them again. I am very satisfied. - Oct 22, 2009 in Montclair, NJ

    Quality workmanship. Nice, reliable contractors who take pride in their work and are ready to address any issues that arise. - Sep 26, 2009 in Montclair, NJ

    Area Of Satisfaction
  • I was going to be out of state for much of the work and I thought I would have the contractor not continue with the work when I wasn't available. But after I saw how G&L and Sons worked I felt comfortable with letting them continue while I was gone. When I returned home I found that the project had been completed to my satisfaction and all of the work was done right. Very happy. - May 10, 2010 in N. Caldwell, NJ

    The usual, strangers in our house, extra costs, delays. With G&L none of these were ever an issue because one of them was always on site. - Sep 14, 2009 in Little Falls, NJ

    Remodeling Concerns
  • Keep It up! Amazing job. - Mar 05, 2010 in Ho-Ho-Kus, NJ

    Customer Suggestion