Brillo Home Improvements
Brillo Home Improvements
www.brillohomeimprovements.com
5315 N Lovers Lane Rd
Milwaukee, WI 53225
(414) 442-2230
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We are an award winning, full-service residential and commercial remodeling firm serving the greater Milwaukee area including Waukesha, Washington and Ozaukee Counties. Incorporated in May of 1977 as a small roofing company, our firm now specializes in all facets of home improvement projects including space planning and design, kitchen and bath remodels, additions, attic conversions, window and door replacement, and lower level remodels. Read more

Mission Statement:

To provide high-quality minded homeowners with a professional, yet down-to-earth approach for their remodeling needs while operating a successful company that promotes a creative and enjoyable environment for our clients and employees. We pledge to establish lasting relationships with our clients and business partners by exceeding expectations and gaining trust through exceptional performance by every employee.

Goals:

• Provide our clients with a positive remodeling experience • Provide quality craftsmanship at each project • Operate a successful company • Provide an enjoyable work atmosphere where employee input is valued

GuildQuality Partner Affiliations Pella Certified Contractor

Affiliations GuildQuality
National Association of the Remodeling Industry
National Association of Home Builders
National Kitchen and Bath Association
Metropolitan Builders Association
Better Business Bureau
Pella
NARI Certified Kitchen & Bath Remodeler
Angie's List
NARI - Universal Design Certified Remodeler
VELUX Skylight Provider
2010 CotY Award

Clean & Safe
100%
Communication
96%
Construction Quality
96%
Problem Resolution
100%
Product Selections
100%
Professional & Organized
96%
Reference Approval
95%
Sales Knowledge
100%
Schedule
96%
Value
100%
Likely to Recommend
96%
Average (10 reviews)
Rating Details
GREG S. CEDARBURG, WI Review Feb 10, 2012 5 star rating
Brillo Home Improvements

Our overall experience with Brillo was very good. The planning went very smoothly.They took care of our animals and left the project clean at the end of each day. They did a fine job.

Comment Recognize Excellence CEDARBURG, WI Feb 10, 2012

I would recognize the sales rep Leigh and Jim, the lead carpenter. I would also recognize the planner, Melissa, who worked with my wife extensively.

Comment Area Of Satisfaction CEDARBURG, WI Feb 10, 2012

I was most satisfied by the timeliness of the project. They were prompt, courteous, and did what they said they would do. The project moved along as planned, with only a couple glitches that weren't really Brillo's problem.

Comment Recognize Excellence WAUWATOSA, WI Feb 01, 2012

I thought that Jim did a great job. Bob and Melissa also did a good job.

M.B.G. WAUWATOSA, WI Review Nov 30, 2011 5 star rating
Brillo Home Improvements

We wanted to thank Brillo for the excellent work on our bathroom renovation.The room looks great, having moved from the 1950s into the 21st century.We worked with Guy, Melissa and Jim, and all of them were helpful in answering our questions and easing our stress level.Special praise for Jim, who did a masterful job in making it all come together.Thanks again for all your help.

Comment Area Of Satisfaction WAUWATOSA, WI Nov 30, 2011

Jim did an excellent job of keeping us informed of the timeline and any problems that cropped up. He was informative and kept right on schedule. He was sensitive to our concerns about materials being used.

Comment Product Selections Process WAUWATOSA, WI Nov 30, 2011

This was done very well. Melissa found tile that matched our needs.

Comment Additional Comment Brookfield, WI Nov 16, 2011

We were generally very pleased with the end result. We will recommend to others in the future.

Comment Area Of Satisfaction Brookfield, WI Nov 16, 2011

The end result of the entire project and the lead carpenter was very good on the job.

Comment Product Selections Process Brookfield, WI Nov 16, 2011

We worked with their interior decorator and we were quite satisfied with that.

Comment Recognize Excellence Brown Deer, WI Nov 09, 2011

Maggie, the person who handles most of the day to day dealings with customers over the phone, is good.

Comment Area Of Satisfaction Wauwatosa, WI Oct 20, 2011

Their professionalism and the fact that they got it done the right way.

Ed G. Waukesha, WI Review Oct 11, 2011 5 star rating
Brillo Home Improvements

They were very professional, enjoyable to work with ,and they did an excellent job for us. The design was exactly what was accomplished in reality on the project, that is a rarity nowadays. We were always informed if something was going to change about the project and they did their best to keep us in the loop.

Comment Recognize Excellence Waukesha, WI Oct 11, 2011

Melissa the designer is very good at what she does, and the carpenter did nice job as well.

John T. Grafton, WI Review Sep 30, 2011 5 star rating
Brillo Home Improvements

Brillo Home Improvements was extremely professional. They treated our home like it was their own. They informed us of what was going to happen and kept to the schedule. They kept us in the loop and notified us if they couldn't be here for whatever reason. The experience was a very positive one for us. If we had something else to remodel, we'd call Brillo in a minute.

Comment Recognize Excellence Grafton, WI Sep 30, 2011

Steve the lead carpenter was outstanding, and so was Paul. They treated us with respect and treated our home like their own. I can't say enough about all the people involved.

Comment Area Of Satisfaction Grafton, WI Sep 30, 2011

We're happy with the workers and office staff. We really love the project. The workers were respectful of our home space and of us. We enjoyed getting to know them. It was a really nice remodeling experience.

Comment Product Selections Process Grafton, WI Sep 30, 2011

Melissa always gave us a print-out of the materials so we could read it. She brought the materials out so we could look at them. When we asked about the water heater, Bob gave us the information and encouraged us to call to get more input. When the plumber came out he also provided us with information about the water heater.

Comment Work Done Right Grafton, WI Sep 30, 2011

They made good suggestions if they could see something that wasn't right. I wanted a towel rack in a certain place, but the nearby cabinet would obstruct that. He helped us rethink what we wanted to do, which was marvelous.

Guildmember since 2011

As a GuildQuality Guildmember, Brillo Home Improvements relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Brillo Home Improvements in Wauwatosa, WI; Milwaukee, WI; Waukesha, WI; Brown Deer, WI; Cedarburg, WI; Elm Grove, WI; Shorewood, WI; Grafton, WI; Brookfield, WI; Menomonee Falls, WI; and 7 other cities in Wisconsin.

In this report, Brillo Home Improvements has published a summary of the customer feedback they've received since they joined GuildQuality in October 2011. In that time, 23 out of 27 customers (85%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2012.

Recent Activity

Via Twitter: Happy birthday to one of our employees, Todd S.!

02/20/12

Via Twitter: Comment from a customer in CEDARBURG, WI: "I would recognize the sales rep Leigh and Jim, the lead carpenter. I... http://t.co/myuYMGQv

02/10/12

Via Twitter: Comment from a customer in CEDARBURG, WI: "I would definitely recommend Brillo Home Improvements." View all... http://t.co/YG34xpIl

02/10/12

Via Twitter: Comment from a customer in CEDARBURG, WI: "I was most satisfied by the timeliness of the project. They were... http://t.co/vTA0XSlz

02/10/12

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

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All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

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