Brillo Home Improvements
Brillo Home Improvements
www.brillohomeimprovements.com
5315 N Lovers Lane Rd
Milwaukee, WI 53225
(414) 442-2230
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We are an award winning, full-service residential and commercial remodeling firm serving the greater Milwaukee area including Waukesha, Washington and Ozaukee Counties. Incorporated in May of 1977 as a small roofing company, our firm now specializes in all facets of home improvement projects including space planning and design, kitchen and bath remodels, additions, attic conversions, window and door replacement, and lower level remodels. Read more

Mission Statement:

To provide high-quality minded homeowners with a professional, yet down-to-earth approach for their remodeling needs while operating a successful company that promotes a creative and enjoyable environment for our clients and employees. We pledge to establish lasting relationships with our clients and business partners by exceeding expectations and gaining trust through exceptional performance by every employee.

Goals:

• Provide our clients with a positive remodeling experience • Provide quality craftsmanship at each project • Operate a successful company • Provide an enjoyable work atmosphere where employee input is valued

GuildQuality Partner Affiliations Pella Certified Contractor

Affiliations GuildQuality
National Association of the Remodeling Industry
National Association of Home Builders
National Kitchen and Bath Association
Metropolitan Builders Association
Better Business Bureau
Pella
NARI Certified Kitchen & Bath Remodeler
Angie's List
NARI - Universal Design Certified Remodeler
VELUX Skylight Provider
2010 CotY Award

Clean & Safe
100%
Communication
96%
Construction Quality
96%
Problem Resolution
100%
Product Selections
100%
Professional & Organized
96%
Reference Approval
92%
Sales Knowledge
100%
Schedule
96%
Value
100%
Likely to Recommend
96%
Average (10 reviews)
Rating Details
Comment Recognize Excellence HALES CORNERS, WI May 19, 2012

I'd like to recognize Bob Quigley, Dave Soderstrom, and Melissa for their exceptional service.

Comment Additional Comment Wauwatosa, WI Apr 02, 2012

We will certainly recommend Brillo to our friends & family. This is our 3rd large project with them; we will contact them for our next one.

Comment Recognize Excellence Wauwatosa, WI Apr 02, 2012

Bob returned our calls in a timely manner. Melissa always responded to questions in a positive & helpful way. Jim kept us in the loop each step of the way.

Comment Area Of Satisfaction Wauwatosa, WI Apr 02, 2012

Listening to our questions, original plan, final result, extra assistance removing & returning furniture during floor refinishing phase, & using the front door to spare the kitchen floor any unnecessary traffic.

GREG S. CEDARBURG, WI Review Feb 10, 2012 5 star rating
Brillo Home Improvements

Our overall experience with Brillo was very good. The planning went very smoothly.They took care of our animals and left the project clean at the end of each day. They did a fine job.

Comment Recognize Excellence CEDARBURG, WI Feb 10, 2012

I would recognize the sales rep Leigh and Jim, the lead carpenter. I would also recognize the planner, Melissa, who worked with my wife extensively.

Comment Area Of Satisfaction CEDARBURG, WI Feb 10, 2012

I was most satisfied by the timeliness of the project. They were prompt, courteous, and did what they said they would do. The project moved along as planned, with only a couple glitches that weren't really Brillo's problem.

Comment Recognize Excellence WAUWATOSA, WI Feb 01, 2012

I thought that Jim did a great job. Bob and Melissa also did a good job.

M.B.G. WAUWATOSA, WI Review Nov 30, 2011 5 star rating
Brillo Home Improvements

We wanted to thank Brillo for the excellent work on our bathroom renovation.The room looks great, having moved from the 1950s into the 21st century.We worked with Guy, Melissa and Jim, and all of them were helpful in answering our questions and easing our stress level.Special praise for Jim, who did a masterful job in making it all come together.Thanks again for all your help.

Comment Area Of Satisfaction WAUWATOSA, WI Nov 30, 2011

Jim did an excellent job of keeping us informed of the timeline and any problems that cropped up. He was informative and kept right on schedule. He was sensitive to our concerns about materials being used.

Comment Product Selections Process WAUWATOSA, WI Nov 30, 2011

This was done very well. Melissa found tile that matched our needs.

Comment Additional Comment Brookfield, WI Nov 16, 2011

We were generally very pleased with the end result. We will recommend to others in the future.

Comment Area Of Satisfaction Brookfield, WI Nov 16, 2011

The end result of the entire project and the lead carpenter was very good on the job.

Comment Product Selections Process Brookfield, WI Nov 16, 2011

We worked with their interior decorator and we were quite satisfied with that.

Comment Recognize Excellence Brown Deer, WI Nov 09, 2011

Maggie, the person who handles most of the day to day dealings with customers over the phone, is good.

Comment Area Of Satisfaction Wauwatosa, WI Oct 20, 2011

Their professionalism and the fact that they got it done the right way.

Ed G. Waukesha, WI Review Oct 11, 2011 5 star rating
Brillo Home Improvements

They were very professional, enjoyable to work with ,and they did an excellent job for us. The design was exactly what was accomplished in reality on the project, that is a rarity nowadays. We were always informed if something was going to change about the project and they did their best to keep us in the loop.

Guildmember since 2011

As a GuildQuality Guildmember, Brillo Home Improvements relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Brillo Home Improvements in Wauwatosa, WI; Milwaukee, WI; Elm Grove, WI; Cedarburg, WI; Brown Deer, WI; Waukesha, WI; Hales Corners, WI; Grafton, WI; Waterford, WI; Franklin, WI; and 9 other cities in Wisconsin.

In this report, Brillo Home Improvements has published a summary of the customer feedback they've received since they joined GuildQuality in October 2011. In that time, 28 out of 34 customers (82%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2012.

Recent Activity

Brillo Home Improvements received feedback from a customer in HALES CORNERS, WI.

05/19/12

Via Twitter: Several employment anniversaries this month: Mike J - 9th year Todd - 7th year Juel - 1st year Congrats to all... http://t.co/pMdGVWsv

05/01/12

Via Twitter: Happy May! May is National Home Improvement Month...do you have any remodeling needs?

05/01/12

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

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All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

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