- Member Report:
- 17 Responses
- Response Rate:
- 81.0%
- Dates:
- 12/15/2009 - 12/28/2009
In this report, B.W. Construction & Home Improvement, Inc. has published all ratings for the following selected questions that were provided by customers surveyed since December 2009. Since then, 17 out of 21 customers responded to a GuildQuality satisfaction survey, with the most recent response in January 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Area Of Satisfaction
I was satisfied with everything. - Mar 11, 2010 in Medinah, IL
Quality and efficiency of the work done - arrived on schedule and started immediately. The job was finished by early afternoon and everything was cleaned up and removed immediately. - Jan 30, 2010 in Hoffman Estates, IL
The work crew was outstanding - hard-working and professional tradesmen. We could tell that they take pride in their work. It makes us feel even better about the quality of the work, and the decision we made to do the job in the first place. - Jan 03, 2010 in Lisle, IL
His team of guys work so well together, did the job in a very nice manner, they cleaned everything up, - Dec 28, 2009 in Palatine, IL
Bob and his crew were very professional and knowledgeable about replacing the windows and doors in my home. The quality if workmanship was superb. I could not believe how well the stain on my windows matched the wood work. - Dec 26, 2009 in Elmhurst, IL
Bob and Bev Willis were always efficient, prompt in returning calls, on time, and accommodating to our needs. They and the men that worked in our home were genuinely nice people. Their workmanship was outstanding. It was such a comfortable feeling and a pleasure to have them in our home. - Dec 22, 2009 in Hanover Pk, IL
Knowledge, cleanliness, respect for our tenants and respect for our property. They took charge and got the job done as agreed. - Dec 17, 2009 in Evanston, IL
The end result has been fantastic and getting there was a piece of cake - Dec 15, 2009 in Evanston, IL
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Product Selections Process
Everything was great, very effective. - Mar 11, 2010 in Medinah, IL
They did an excellent job of assisting us with suggestions of materials, and specific stores and personnel. Everyone we worked with was personable, communicated well and really listened to our needs. We found this to be an excellent expeience. - Dec 22, 2009 in Hanover Pk, IL
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Recognize Excellence
We have worked with Bob Willis several times and find him to be very professional. - Jan 30, 2010 in Hoffman Estates, IL
They were all just great. The foreman took the time to communicate with us throughout the project. - Jan 03, 2010 in Lisle, IL
The whole crew was exceptional. - Dec 26, 2009 in Elmhurst, IL
Bob was very knowedgable about every aspect of our projects.Bev was very efficient, and helpful in getting information to us.Brian did an excellent carpentry job installing the oak railings in our living room and entrance. - Dec 22, 2009 in Hanover Pk, IL
Everyone was great, - Dec 15, 2009 in Evanston, IL
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Area For Improvement
nothing! - Jan 30, 2010 in Hoffman Estates, IL
None! Great job! Will definitely recommend B.W. Construction to others. - Jan 03, 2010 in Lisle, IL
They did not fall short. They did exactly what I expected. - Dec 15, 2009 in Chicago, IL
Nowhere. They exceeded my expectations in virtually every area. - Dec 15, 2009 in Evanston, IL
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Recommend Builder
I most certainly would recommend BW to friends and non-friends alike. - Dec 17, 2009 in Evanston, IL
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Additional Comment
A very satisfied customer. - Dec 15, 2009 in Evanston, IL
