Member Report:
50 Responses
Response Rate:
75.3%
Dates:
08/04/2010 - 09/02/2010

In this report, All County Exteriors has published all ratings for the following selected questions that were provided by customers surveyed since August 2010. Since then, 61 out of 81 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 93.6%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 90.0%
    Communication
  • 98.0%
    Construction Quality
  • 91.5%
    Problem Resolution
  • 91.7%
    Schedule

Customer comments selected by the member for inclusion in this report

  • They were all good to work with. - Aug 17, 2010 in Bricktown, NJ

    Everyone was very professional, from the day I got the estimate to the end of the job. They even matched the lower estimate I received from another re-modeler. - Aug 09, 2010 in Old Bridge, NJ

    Recognize Excellence

  • On time,were quite neat and did not kill my plants - Aug 17, 2010 in Bricktown, NJ

    They came and finished the job and didn't have to come back. - Aug 13, 2010 in Toms River, NJ

    The whole experience was great. - Aug 12, 2010 in Manchester, NJ

    The three gentlemen who installed were great to work with and very professional. I think they promoted the company just as much as the salesman did. - Aug 04, 2010 in Lincroft, NJ

    Area Of Satisfaction

  • At the end of the project, I notified them that I had a problem and they replied back, "Don't worry about paying us until the job is completed to your satisfaction". That was wonderful to hear and I've never heard of a company doing something like that. I was shocked. - Aug 12, 2010 in Toms River, NJ

    They were polite and do anything that they could to make the process go smooth and better. - Aug 10, 2010 in New Egypt, NJ

    Most Memorable

  • It was a 40 year old house that I wanted to make sure I got a company that knew how to handle it and they did. - Aug 10, 2010 in New Egypt, NJ

    Remodeling Concerns

  • The people who came for the gutters, two guys, were very nice. The gutter guard situation had not been forwarded to them by Vinnie. They put the new gutters up, and it wasn't good---they were ugly. I called the company and they took them off. - Aug 10, 2010 in Aberdeen, NJ

    I'm very satisfied. I've received many compliments regarding my roof. - Aug 09, 2010 in Old Bridge, NJ

    You people have been fantastic. Whenever you want to pick up your sign, or you can leave it here for awhile. Everything is great. If I did have problems, I'm sure you would fix them. If you want to give anyone to us for a good reference, you can. - Aug 04, 2010 in Fords, NJ, NJ

    Additional Comment

  • The crew who came out to work were wonderful. When there were misunderstandings they jumped in to resolve them. I give the work crew the highest praise. - Aug 10, 2010 in Aberdeen, NJ

    Problem Resolution

  • I can't really complain because they told me this at the outset, but they were backed up on work. Therefore, it took six weeks before they could start my project. - Aug 09, 2010 in Old Bridge, NJ

    Area For Improvement

  • Promptness in replying to our call in for an estimate. The literature that you handed and your salesman made us feel comfortable. - Aug 09, 2010 in Toms River, NJ

    Their professionalism and the way they gave me the estimate compared to the way others presented their products. - Aug 04, 2010 in Bayville, NJ

    Influencers

  • My next door neighbor just had her roof done yesterday as a result of me recommending All County. - Aug 04, 2010 in Lincroft, NJ

    Current Referrals