I like the quality of the home, but my frustrations and challenges have been that Gaffney Homes is doing a lot of work, so they aren't on top of the contractors and subcontractors, which makes some of the quality suffer throughout the course of the build. I had some difficulties in working with the project manager with construction regarding what we were told would be done and what he said would be done. Maybe I don't understand the process, however. I found when I called to customer service, that seemed to cut to the chase, but there seems to be a pretty complicated process involved in figuring out what's going on.