They were great, did a good job, and I can't complain.
I was pleased with the product and the instalation team. I was very disappointed that I was charged a "convenience fee" for paying with my credit card. I purchased windows from WN last year and no such fee was charged. When I spoke to Lakiesha Oliver she was curt, lacking basic customer service skills. Especially since in less than a year I have spent $22000.00 with this company, and had every intention of spending $1000's of additional dollars in the near future, and recommending them to my neighbor. I believe I deserved better service, and some type of accommodation to ensure I was a completely satisfied customer. As a business owner who accepts credit cards, I have learned the value of either including the fee in my price, or accepting it as the cost of doing business.
The project from start to finish was exceptionally completed. The sales representative (Mick Powers) was very knowledgeable and professional. The representative who took my measurements (Steve Friedman) arrived in a timely manner and was very detail oriented. And, the installers (Vytex) arrived in a timely manner and cleaned up area after completion.
Great professional install, just a little bit of a sales/followup issue which I can expand on with WN personnel.
Windows did not fit correctly and clean up was poor
The windows look great. I can tell the difference in the temperature of the house once they were installed. The installation crew worked fast and efficiently, they did 16 windows in a day. I have nothing but good thoughts.
After I signed the contract on the 27th of Feb to the time when installed in in April. Widow nation offered 2 for the price of one promotion in April. I would have liked to have received a some discount from my price of Feb 27th. Would have liked the inspection after the installation done with test and the operation of the windows. see #10 comments
The project was completed in a timely manner, they were highly professional.
yes
The workers are affection. I was amazed at how fast my windows were done and how clean they were.
From the salesman all the way through to the clean up after the job my wife and I very pleased and impressed with windows Nation and are looking forward to our next project with them
They were efficient, and the price was decent. It is not the best price, but it was a decent price.
Poor customer service
My family recommended Window Nation and I will definitely pass the recommendation on to others!
The windows did not do what they were promised in terms of noise reduction. We were oversold a product that does not fit our needs and we were never told about the upgraded window option that might have
This is a good company and the prices are good.
One screen is torn, and I have yet to be contacted to have it replaced. It is already a horrible experience.
Sales to completion of the job was smooth with no issues.
I am very satisfied with my new windows.
They did an outstanding job!
The problem is with your customer service! We made an appointment and your sales rep did not show. We were not contacted and advised he would not be coming. After an hour we called to find out where he was and were told he would not be coming. We were supposed to get a $50 gift card for the appointment. We were told that if we were willing to reschedule we would get an additional $50 gift card. We made a second appointment for that afternoon. That rep came and did a great job with his presentation and we did in fact buy windows. However, we still have not gotten the $100 in gift cards. The friend who recommended you has never gotten his referral fee!
I think they're great windows and great quality.
The crew was respectful, professional and had great manners.
Nothing but positive things to say
I would like to compliment our salesperson, Kevin, for his professionalism and the level of detail that he gave in the sales appointment. The quality of information he provided and then the quality of the product from Window Nation was great! He also let us know how the process would work, and he was incredibly timely, he rang my doorbell at the exact time he said he would be here. Overall, I am very satisfied with the consultation, and Kevin is one of the main reasons that we went with Window Nation for our project.