Case Design/Remodeling of San Jose
6155 Almaden Expressway 400San Jose, CA 95120(408) 323-5300

Case San Jose is a full-service residential remodeling company serving quality-oriented clients in Santa Clara County. We cover the spectrum from exterior and interior trim repairs, drywall, doors, windows, basic electrical and plumbing work, to complete remodels of closets, kitchens, baths, laundry's to decks, porches, and garages. Our in-house design capabilites, project management, and lead carpenter model enable us to completely design, manage, and build your projects from start to finish. We're a licensed insured general contractor and work with several highly skilled specialty subcontractors so we can be a one-stop solution for a wide range of repair and remodeling needs. (more)


Customer Feedback Summary

Of 374 customers surveyed, 295 responded (79%)
Likely to Recommend
97%
Sales Knowledge
98%
Budget
95%
Employees Professionalism
100%
Concern For Needs
93%
Clean & Safe
97%
Expertise
97%
Professional & Organized
99%
Problem Resolution
97%
Value
96%
Construction Quality
98%
Subcontractors Professionalism
95%

Map of Recent Work

Reviews & Comments Reviews Only All Projects Projects with Images
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Reviews & Comments

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  • comment
    Recognize Excellence
    Mountain View, CA
    Jul 18, 2014

    The on-site folks, both Chip and Adam were knowledgeable, professional and courteous. They carried the load for the project and did great work.

  • review
    Stan S.
    Mountain View, CA
    Jul 18, 2014
    Case Design/Remodeling of San Jose

    I would not hesitate to recommend Case to anyone looking at a remodel. Their process is well defined and takes most of the "surprises" out of a remodel. We are very satisfied with the project and received exactly what we asked for.

  • comment
    Recognize Excellence
    San Jose, CA
    Jun 09, 2014

    I would like to recognize Graham for his exceptional service.

  • comment
    Recognize Excellence
    San Jose, CA
    Apr 30, 2014

    Everybody I worked with at Case was very professional, but Glenn provided exceptional service.

  • comment
    Lead Carpenter Professionalism
    San Jose, CA
    Apr 30, 2014

    Glenn is fantastic as a builder and thinker. He is very knowledgeable and puts his experience to practical use.

  • comment
    Schedule
    Sunnyvale, CA
    Apr 29, 2014

    Some wandering from schedule is impossible to avoid, unless the contractor expressly overestimates completion times. Case couldn't hit the schedule exactly - this was not a surprise and I don't think anyone could have done better. We were still not more than 10% above the original time estimate.

  • comment
    Budget
    Sunnyvale, CA
    Apr 29, 2014

    Some additional expenses occurred - most due to some ramped up city building requirements for structural changes we decided to work through. We were still within 5% of original bids.

  • comment
    Recognize Excellence
    Sunnyvale, CA
    Apr 29, 2014

    Everyone involved was great in getting us what we wanted.

  • comment
    Follow Up Call
    Sunnyvale, CA
    Apr 29, 2014

    We already discussed a future kitchen remodel, and will pursue after a breather.

  • comment
    Production Coordination
    Sunnyvale, CA
    Apr 29, 2014

    Exceptional point of contact.

  • review
    Sandy S.
    Sunnyvale, CA
    Apr 29, 2014
    Case Design/Remodeling of San Jose

    Case has worked with us before - we are return customers. We have had two bathroom remodels and the quality we've seen met our best expectations. Case is a full turnkey design and remodeling business with their own design and CAD expert, their own staff of stable long-term carpentry staff, and good subcontractors that are managed and coordinated directly through Case. Designs, cost estimates and contractual expectations were discussed and outlined thoroughly. Local building codes were respected and properly documented. Design alternatives were always presented early, to allow for budgeting and setting expectations. We have never had to worry about work quality or coordination of sub-contractors at all. We decided on high-end budget designs, knowing we'd be using the rooms a lot and for a long time to come. Got what we paid for, and we'll certainly discuss the next stage kitchen remodel with Case in the near future.

  • comment
    Recognize Excellence
    San Jose, CA
    Apr 01, 2014

    The sub-contractor K C Tile was a true professional. He was thorough and exacting in his work. Jeff Schroeder was careful to advise us of all aspects of the job. He was not put off by it being a small job. Could not be happier. We have given contact to others in need of a handyman.

  • review
    Tom L.
    San Jose, CA
    Mar 31, 2014
    Case Design/Remodeling of San Jose

    We had two bathrooms remodeled by Case.. This included upgrading counters, installing tile, installing new fixtures, constructing a new shower, and installing a new bathtub. They did an excellent job of designing them and helping select materials and colors. Their various craftsmen were courteous and thorough. We are delighted with the quality of their work and the way the project turned out.

  • comment
    Additional Comment
    San Jose, CA
    Mar 24, 2014

    I've been using Case Design and their handyman services for several years. They always do an excellent job! Jill, my coordinator, is always available and I am 100% satisfied each time!

  • comment
    Communication
    San Jose, CA
    Mar 24, 2014

    They were excellent!

  • comment
    Recognize Excellence
    San Jose, CA
    Mar 24, 2014

    I would like to recognize Jill, Tim Kistler, Tim Wilson, and Jeff Schroeder for their exceptional services on my project.

  • comment
    Follow Up Call
    San Jose, CA
    Mar 24, 2014

    I always call them for any work that needs to be done.

  • comment
    Production Coordination
    San Jose, CA
    Mar 24, 2014

    Jill was my coordinator and she is always at 100%! I've worked with her for years and she does an excellent job.

  • comment
    Recognize Excellence
    San Jose, CA
    Mar 18, 2014

    Graham was great.

  • review
    Bob R.
    San Jose, CA
    Mar 18, 2014
    Case Design/Remodeling of San Jose

    Case has done quality work on our house remodel. All the people at Case have been exceptional. They completed each project on time. I would highly recommend them to anyone.

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GuildQuality Partner Affiliations

  • Pella Certified Contractor

Affiliations

  • GuildQuality
  • Angie's List - 2011 Super Service Award
  • 2012 Qualified Remodeler Top 500
  • 2008 Qualified Remodeler Top 500
  • +13 More
  • 2009 Qualified Remodeler Top 500
  • 2010 Qualified Remodeler Top 500
  • 2011 Qualified Remodeler Top 500
  • American Society of Interior Designers
GuildQuality Member
Guildmember
Since 2008
GuildQuality Master Award Winner
Guildmaster Award Winner
2010,2011,2012,2013,
2014

Types of Work

  • Bathroom remodel (67)
  • Kitchen remodel (54)
  • Windows & doors (13)
  • Siding (12)
  • Carpentry (6)
  • +15 More

Recent Activity

  • 7/18/14 Case Design/Remodeling of San Jose received feedback from a customer in Mountain View, CA.
  • 7/10/14 Case Design/Remodeling of San Jose received feedback from a customer in Campbell, CA.
  • 6/23/14 Case Design/Remodeling of San Jose received feedback from a customer in San Jose, CA.
  • 6/14/14 Case Design/Remodeling of San Jose received feedback from a customer in San Jose, CA.
  • 6/09/14 Case Design/Remodeling of San Jose received feedback from a customer in San Jose, CA.

More about Case Design/Remodeling of San Jose

As a GuildQuality Guildmember, Case Design/Remodeling of San Jose relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Case Design/Remodeling of San Jose in San Jose, CA; Sunnyvale, CA; Mountain View, CA; Los Gatos, CA; Saratoga, CA; Santa Clara, CA; Campbell, CA; Los Altos, CA; Morgan Hill, CA; Palo Alto, CA; and 9 other cities in California..

In this report, Case Design/Remodeling of San Jose has published a summary of the customer feedback they've received since they joined GuildQuality in November 2008. In that time, 295 out of 374 customers (79%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2014.

Case Design/Remodeling of San Jose surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Case Design/Remodeling of San Jose customer, and if Case Design/Remodeling of San Jose completed work for you after November of 2008 but you haven't yet received a survey, please let us know.

If you have had work done by Case Design/Remodeling of San Jose since November of 2008 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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