Case San Jose is a full-service residential remodeling company serving quality-oriented clients in Santa Clara County. We cover the spectrum from exterior and interior trim repairs, drywall, doors, windows, basic electrical and plumbing work, to complete remodels of closets, kitchens, baths, laundry's to decks, porches, and garages. Our in-house design capabilites, project management, and lead carpenter model enable us to completely design, manage, and build your projects from start to finish. We're a licensed insured general contractor and work with several highly skilled specialty subcontractors so we can be a one-stop solution for a wide range of repair and remodeling needs. (more)
Problem resolution is one of Case's strongest assets. I found this to be true with both projects. The best way to explain it: if something doesn't go right with most companies, you explain the situation and then they argue and haggle with you about who's right and the actual problem seems to take a back seat. This is not the case with Case. :) Their first focus is on fixing the problem, not the blame. Then they assess, very FAIRLY, how to handle situation, i.e. costs etc.
Everyone I worked with for this project was great starting with Jill and Jeanie in the office. Jim, Chip and Eric all did an outstanding job.
Jim was terrific in helping me figure out what I wanted to do in my laundry and spare room. He gave me suggestions and recommendations that I would not have thought about. He really listened to what I had in mind and came back with a very near to perfect concept of how to bring my vision to reality. He checked in often during the project.
Once again, I can not say enough about how terrific Eric is. He is such a great leader of his team and very respected by all who work for him. He is one of those people who is able to listen and diffuse, and make fair assessments and good decisions. He has a wonderful ability to listen to a customer without ever taking offense. He has that rare balance of being able to understand customer needs and yet still be a company advocate. And he is very quick to respond even on evenings and weekends.
This is the first time I have had Chip work on a project. He is fantastic!!! First of all, he is just a nice guy and after that he couldn't do enough to make sure I was happy. I wasn't always able to be there when he was working, but he left detailed messages of what he had finished, not finished, his arrival and departure times. He does great work and really cares about his quality and delivery of service.
I consider the employees of this company with the highest regard. They, without exception, show professionalism and courtesy at all times. They are an amazing group of people.
This was my second project working with Case. I loved their work and their people the first time around. The second project did not disappoint! I have the most beautiful remodeled laundry room and media room/study. I like this company. I really have never seen such a tight knit, professional, fun loving, hardworking group. Case is a pleasure to work with and the results are spectacular. The workmanship from every aspect is top notch. My new cabinets in my media room match my new kitchen done last year and the craftsmanship is so nice. Crown molding, lighting, electrical, everything really is lovely. Thank you so much!
Kristie is a gem of a person and a very talented designer. This is the second project she has designed for my house. Her work is beautiful and she gave me plans for the first go round that were almost exactly what I wanted. She has impeccable follow through and is very thorough in her responses. She also has great taste and design sense.
All staff and personnel I have dealt with at Case Design/Remodeling have been very responsive to my requests and project needs. And not just in this case, but whenever I have engaged their services. In this job, they met estimated deadlines, which was extremely important to me as I was on a tight timetable and had scheduled both painters and carpet installation to follow. I am very happy with the outcome of my project.
The on-site folks, both Chip and Adam were knowledgeable, professional and courteous. They carried the load for the project and did great work.
I would not hesitate to recommend Case to anyone looking at a remodel. Their process is well defined and takes most of the "surprises" out of a remodel. We are very satisfied with the project and received exactly what we asked for.
I would like to recognize Graham for his exceptional service.
Everybody I worked with at Case was very professional, but Glenn provided exceptional service.
Glenn is fantastic as a builder and thinker. He is very knowledgeable and puts his experience to practical use.
Some wandering from schedule is impossible to avoid, unless the contractor expressly overestimates completion times. Case couldn't hit the schedule exactly - this was not a surprise and I don't think anyone could have done better. We were still not more than 10% above the original time estimate.
Some additional expenses occurred - most due to some ramped up city building requirements for structural changes we decided to work through. We were still within 5% of original bids.
Everyone involved was great in getting us what we wanted.
We already discussed a future kitchen remodel, and will pursue after a breather.
Exceptional point of contact.
Case has worked with us before - we are return customers. We have had two bathroom remodels and the quality we've seen met our best expectations. Case is a full turnkey design and remodeling business with their own design and CAD expert, their own staff of stable long-term carpentry staff, and good subcontractors that are managed and coordinated directly through Case. Designs, cost estimates and contractual expectations were discussed and outlined thoroughly. Local building codes were respected and properly documented. Design alternatives were always presented early, to allow for budgeting and setting expectations. We have never had to worry about work quality or coordination of sub-contractors at all. We decided on high-end budget designs, knowing we'd be using the rooms a lot and for a long time to come. Got what we paid for, and we'll certainly discuss the next stage kitchen remodel with Case in the near future.
As a GuildQuality Guildmember, Case Design/Remodeling of San Jose relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Case Design/Remodeling of San Jose in San Jose, CA; Sunnyvale, CA; Mountain View, CA; Los Gatos, CA; Saratoga, CA; Santa Clara, CA; Campbell, CA; Los Altos, CA; Morgan Hill, CA; Palo Alto, CA; and 9 other cities in California..
In this report, Case Design/Remodeling of San Jose has published a summary of the customer feedback they've received since they joined GuildQuality in November 2008. In that time, 299 out of 380 customers (79%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2014.
Case Design/Remodeling of San Jose surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Case Design/Remodeling of San Jose customer, and if Case Design/Remodeling of San Jose completed work for you after November of 2008 but you haven't yet received a survey, please let us know.