Steven Kendrick, founded Structures Building Company in 1999. His love for building started as a child, but it was while finishing up business school at Babson College that it all began to come together in his mind that he wanted to build custom homes. Moving to Washington, D.C. allowed him to work under a great craftsman and relative, which led him back to school to study architecture and urban planning. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Custom home (112)
Design build remodel (87)
Whole house remodel (87)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
We were very pleased with the ease of the process. Key to that was the consistent and frequent communications provided by everyone on the Structures team, especially our project manager and designer.
We heard about Structures through the Riverside development. Our Real Estate agent very highly recommended using them to build our new home.
Structures Building Company exceeded our expectations in every way during the building of our new home. Their staff is knowledgeable, professional and a pleasure to work with. Throughout the process they communicated consistently, keeping us up to date on the work being done and the construction schedule, as well as promptly answering any questions we had. We have been in our new home about a month, and the quality of construction and attention to detail is evident everywhere. We would absolutely recommend Structures to anyone considering doing a new build or renovation project!
We have built several homes, and Structures is definitely superior to any builder we have used in the past. Their team is completely professional and extremely well organized. We used a large amount of unconventional, reclaimed materials in this house that required creativity and great technique to execute. Structures execution of our design exceeded our expectations and they came in on time! In addition, their construction manager and designer came up with creative solutions to architectural problems.
Structures was very well organized from start to finish. Their level of quality was unmatched. I felt that the entire project was in excellent hands and did not worry about anything. Because I travel a lot, my wife had the larger part of communications with Structures. She was extremely satisfied with how it went and how she was treated. The bottom line is that we ended up with a beautiful house and excellent construction. The key point to emphasize is value - I felt that we received exceptional value for the price paid and would highly recommend Structures.
Choosing a builder to build our home was a new decision for us since this was the first house we've built. We have never regretted selecting Structures and Steve Kendrick to help us design and build our home. In fact, we thank our lucky stars that Steve and his team of professionals have been in our lives to make this experience so much fun. We love our new home and the Structures family of builders.
We could not be happier with the team that Steve Kendrick has put together. They went above and beyond to make sure all of our questions and concerns were answered and resolved. The follow-up is second to none. We have built several houses and the Structures Team is second to none. If we were to ever build another house, Structures will be our builder of choice.
As a GuildQuality Guildmember, Structures Building Company relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Structures Building Company in Mount Pleasant, SC; Mt. Pleasant, SC; Charleston, SC; Daniel Island, SC; Sullivan's Island, SC; and Kiawah, SC.
In this report, Structures Building Company has published a summary of the customer feedback they've received since they joined GuildQuality in July 2003. In that time, 123 out of 123 customers (100%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2016.
Structures Building Company surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Structures Building Company customer, and if Structures Building Company completed work for you after July of 2003 but you haven't yet received a survey, please let us know.
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