A Family Business- Payne & Payne is a family-run business that understands how the commitment and cohesiveness of a family can contribute to the home building experience. Spanning two generations, Payne & Payne takes great pride in the quality of their work and, most importantly, the satisfaction of their customers. It’s this commitment that insures that Payne & Payne will go the extra mile for their customers, whether it’s searching for that unique custom product or just taking the time to see that every detail meets Payne & Payne’s strict quality guidelines. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Custom home (100)
New home (48)
Interior renovation (8)
Whole house remodel (4)
Kitchen remodel (3)
Basement remodel (2)
Master bathroom (2)
Master bedroom (2)
Bathroom remodel (1)
Design build remodel (1)
Home for sale (1)
Interior upfit (1)
Replacement windows (1)
Swimming pool (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Our family is very happy with the end product and the quality of the subcontractors' work. Our project manager worked with us to define our vision and translate it on to paper. We were able to trust the team with the job site considering that we were living a significant distance away during construction....
We had a great experience with Payne and Payne and would highly recommend!
John and Jason were fantastic.John did an amazing job keeping the project moving every day. So many people would comment to me that they couldn't believe how quickly the home was being built and this was clearly due to John's ability to manage the schedule through the tremendous respect that the trades...
If we were to ever build another custom home we would not hesitate to hire Payne & Payne again. From their stellar employees to their highly skilled trade partners, Payne & Payne did a remarkable job. They re-built our 1905 home that was badly damaged in a fire to a brand new stunningly beautiful condition....
We had the pleasure of working with Craig Gates, Brett Dawson and Bob Miozzi. They are the best kind of people and so nice to work with. We felt like our good friends were building our house! We will always appreciate their work ethic and kindness.
I love that they utilize the Builder Trend App so that we could follow the punch list. They stuck to the schedule. We will never forget how they worked hard to get us into our home before our baby arrived!
My Payne & Payne built home is beautiful and well made. The unique touches I was able to incorporate made it unlike any other home. The team I worked with were always open to including any idea I had, even when I insisted on a custom carved marble fireplace that took 5 months and shipped from Italy....
As a GuildQuality Guildmember, Payne & Payne Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Payne & Payne Builders in Chardon, OH; Chagrin Falls, OH; Bainbridge, OH; Concord, OH; Kirtland, OH; Pepper Pike, OH; Novelty, OH; Solon, OH; Cleveland, OH; Moreland Hills, OH; and 49 other cities in Ohio.
In this report, Payne & Payne Builders has published a summary of the customer feedback they've received since they joined GuildQuality in November 2007. In that time, 314 out of 454 customers (69%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2016.
Payne & Payne Builders surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Payne & Payne Builders customer, and if Payne & Payne Builders completed work for you after November of 2007 but you haven't yet received a survey, please let us know.
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Thank you for sharing your feedback. We will send you a post card with instructions on how to confirm your review. Once we receive your confirmation, we will publish your review.