A Family Business- Payne & Payne is a family-run business that understands how the commitment and cohesiveness of a family can contribute to the home building experience. Spanning two generations, Payne & Payne takes great pride in the quality of their work and, most importantly, the satisfaction of their customers. It’s this commitment that insures that Payne & Payne will go the extra mile for their customers, whether it’s searching for that unique custom product or just taking the time to see that every detail meets Payne & Payne’s strict quality guidelines. (more)
Payne and Payne is a top notch custom builder. From the sales and design teams to the operations and construction, they are very polite, professional and keep high attention to detail and workmanship. Their process is explained well and makes it very easy for one to build with the confidence that they will know what is happening, when it is happening and whether or not it was done as expected. If something was done in error, whether their's or yours, it's brought to your attention and fixed properly. The pride of Payne and Payne during the build is evident and it doesn't stop once you close on the house. Payne and Payne is always available to help because they realize the house you closed on quickly becomes your home - an extension and big component of your family. Payne and Payne really delivers a product that makes it easy to have pride in home ownership.
We have had a positive enjoyable experience working with Payne & Payne builders. We've been so pleased with the process!
We came into this process as first time home builders with a vision. After interviewing four area builders and walking through some of their homes, it was apparent to us that Payne and Payne was the best choice. We had confidence that they could deliver a quality, custom home within our budget. We started with photos of our dream kitchen and great room, and along with the Payne & Payne team, we made that dream a reality. They took the time to understand our vision without dismissing it, which set them apart from the other builders. We now have a very well-built, beautiful home, thanks to Jason, Nick, Annie and their professional, best in the business, team of subcontractors. One of the things that reassured us that we had made the right decision was whenever anyone involved with working with builders; real-estate agents, suppliers, lenders, etc. asked us who we were building with, we would answer Payne & Payne, and EVERY SINGLE ONE OF THEM said, "They're the best." Now we know that to be true. We would recommend them to anyone, and would build with them again in the future.
They were very professional in their handling of everything.
Very professional and easy to work with.
Payne and Payne has been so wonderful, easy to work with, and professional. I can't say more about our experience. Having never done work like this before, I didn't have high expectations, but Payne is truly impressing us so far.
I had a pleasant experience with David Payne and Bob Miozzi. The trade was phenomenal. It was a very good experience throughout. I would definitely recommend them.
We built our house with Payne and Payne in 2014. We are in a cluster develpment, and the houses were required to fit in a certain size lot. But, our house is roomy, but cozy. Every inch is utilized well. The closets are very large, and storage is abundant. The house is well built, solid and beautiful, and was done when promised. I am looking forward to spending the holidays here, and cannot wait for family and friends to see it!
I have built 6 residences and 4 commercial office projects over the years , and my experience with Payne and Payne Bullders was flawless ( we considered several options before we selected the house we built) and I would recommend them highly to anyone considering building a custom high quality home.
When we first contacted Payne & Payne Builders, Dave Payne Jr. came to our previous house and engaged in a thorough discussion about what house design we were contemplating. From that point, we were given the freedom to allow our ideas to develop and the counsel on how to shape these ideas into reality. Throughout the design stage with the great architect Mike Caito and the build process with our favorite construction manager Matt Zelinski, our ideas were kept at the forefront, enhanced and eventually realized into a beautiful home. From the start, we felt comfortable with the Payne & Payne team, and knew we could trust them to deliver on what they promised.We love our new beautiful home, and we would wholeheartedly recommend Payne & Payne Builders to anyone seeking a quality custom builder.
I have been very impressed with the overall service, level of attention, integrity, and quality that I have received from Payne and Payne. I would highly recommend them.
Building a home required us to place our trust in Payne & Payne. I'm glad we did. We have a beautiful home to show for it.
Payne and Payne is incredibly responsive and thorough, not just during the project but a year plus after the project. They have been a pleasure to work with.
Dave Jr. is very conscientious and very customer oriented. I believe him to be very honest. I appreciate his integrity and I loved working with him.
My experience with Payne and Payne was positive from beginning to the end. They were creative in helping to design the house. We worked primarily with two men, Matt Zelinski and Jason Baylor who were amazingly professional, attentive, prompt and enjoyable to work with. Their motto was to 'build it like it's your own', which they did for us. It's clear that they have the customer in mind every step of the way.
Without Payne & Payne my house would have never been built. They identified the proper areas for cost savings and did a great job of seeing the project through from start to finish. The construction was high quality, kept clean and properly run the entire time. At the end, any changes, punch list items . . . were all dealt with quickly and appropriately. I interviewed approximately 10 builders. Next time I build a house, I will simply call them and get started.
It's hard to summarize it all in a simple review, but I'll do my best. AWESOME Staff, WONDERFUL Craftsmen, SUPERIOR quality, we couldn't have been happier with the finished product. I can't tell you how many neighbors have given us positive feedback. We live in a historic district, and very little space for trucks and labors to work, but they did it, and it looks AWESOME! Jim H
Building a home can be quite a process, however Payne & Payne has streamlined that process and makes building an enjoyable experience. The quality of work we received was top-notch and no corners were cut anywhere. If we were to build another home I would not bother contacting any other builder because I know what I am going to get with Payne & Payne and that is a quality home built to fit my needs.
The Payne & Payne experience is truly one of a kind. Every step in the process we felt as if our ideas, wants and needs were always taken into account. We could agree to disagree but always felt supported. Each member of the team worked to help us get the results we wanted while being budget conscious. As we are both very "Type A" personalities, we were so impressed by the attention to detail on the job site by Nick Mueller and all of the tradesmen. If we brought up a concern, 99% of the time it was already on the list to be addressed. This really shows how everyone at Payne & Payne takes on their role as if it was their own home being built. We greatly appreciated this and cherish the "friendships" we have built along the way.Our new home is really a dream come true for us. We are so proud of what we designed, selected and customized to make it our dream home. This could not have been done without the tremendous support and guidance of your team. Our vision was truly the vision that Payne & Payne brought to reality. This experience was more than we expected and can never thank you enough for going above and beyond our expectations.We encourage you to refer future clients to us as we want others to have the pleasure of working with you. Our home is open to anyone that is designing their home as we came up with some great new ideas for decorating that we get numerous compliments on. "The attention to details" is one of the first things people say when they come into our home. Payne & Payne is all about details...in the home and in building a relationship with their homeowners.So, with our deepest gratitude, we thank you for a wonderful, personalized experience. Our home is beyond our expectations and we are so happy to be part of the Payne & Payne family of homes!
When I first started the building process, everyone scared me, saying that custom building is a tough process. Payne & Payne Builders made it very easy, especially with Jason and Matt taking time during the project and providing me with the best service. Annie Payne, our designer, was also excellent.
As a GuildQuality Guildmember, Payne & Payne Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Payne & Payne Builders in Chardon, OH; Chagrin Falls, OH; Bainbridge, OH; Concord, OH; Kirtland, OH; Novelty, OH; Pepper Pike, OH; Solon, OH; Chesterland, OH; Russell, OH; and 43 other cities in Ohio.
In this report, Payne & Payne Builders has published a summary of the customer feedback they've received since they joined GuildQuality in November 2007. In that time, 254 out of 364 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2015.
Payne & Payne Builders surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Payne & Payne Builders customer, and if Payne & Payne Builders completed work for you after November of 2007 but you haven't yet received a survey, please let us know.