About this companyView all
Payne & Payne Builders
A Family Business- Payne & Payne is a family-run business that understands how the commitment and cohesiveness of a family can contribute to the home building experience. Spanning two generations, Payne & Payne takes great pride in the quality of their work and, most importantly, the satisfaction of their customers. It’s this commitment that insures that Payne & Payne will go the extra mile for their customers, whether it’s searching for that unique custom product or just taking the time to see that every detail meets Payne & Payne’s strict quality guidelines. More
FeedbackWhat is this?
What is this?
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Types of workView all
Custom home (89)
New home (47)
Interior Renovation (7)
Most helpful reviews & commentsWhat is this?
What is this?
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Review by Jon R. of Shaker Heights, OH
Payne and Payne where amazing to work with! They are extremely efficient and professional. We absolutely love our house and if we where to ever build again we would definitely use Payne and Payne. Even our neighbors who lived amongst the construction have nothing but super positive things to say about Payne and Payne. Thank You!
Review by Mark S. of Cleveland, OH
We remain optimistic that the final product of our extensive home renovation will be to our liking and enjoyment, though it is not yet complete. Day-to-day on-site management, subcontractor management and issue resolution has been excellent. Overall project management, communication, follow-up and cost accounting have been lacking and frustrating. Our project began in July with our initial deposit. We have never seen a formal change order, been invoiced for a draw (in spite of asking), and (on January 20) do not know where we stand against our budget. P&P used buildertrend.com to maintain a project schedule, which was rarely updated and we stopped referring to it. We encourage P&P to strengthen the off-site components of their business to complement a strong on-site presence.
Response from Payne & Payne Builders
Thank you for your feedback. While we always enjoy the glowing remarks, it is the candid feedback such as yours that helps us get better. In our industry, communication is the key to a successful project and great client experience, so this is an area we try to especially focus on. Thank you for taking the time to meet with us to make sure that we complete the remainder of your project in a manner that is consistent with the Payne & Payne brand.
The Payne & Payne Team
"Area Of Satisfaction" comment from Chardon, OH
Since I built a custom home, the design of the home was of utmost importance to me. While working with Dan Posar, he listened to what was important to me and created exactly what I envisioned resulting in a functional home for me now and well into the future. Annie Payne's expertise on the exterior and interior finishes was very helpful as this is not an area of strength for me. I spent many hours with her and never felt rushed to finish my selections. Quality of construction and cutting edge practices to produce an energy efficient home were also important. I am impressed that Payne and Payne are pioneers in this area, continually striving to improve upon their best practices. As this was my first time building a home, I appreciated the communication that all the team members provided to help me have a better understanding of the building process from start to finish. Will Payne sent me a weekly update and Mark Verdova checked in with me periodically. I always felt that I could call anyone of them to share a concern or question. Nick Mueller was diligent about keeping to a timeline so that my house was finished on time.
Review by Kevin H. of Aurora, OH
Review by Brian F. of Beachwood, OH
Comment from Chardon, OH
We were very pleased with the professionalism, curtesy, and knowledge of the staff. They were very friendly and easy to work with. They truly listen to your needs and wants. This is why we are so pleased with the final product. It works well for us.
Review by Dan T. of Chardon, OH
Review by Tom F. of Cuyahoga Falls, OH
Review by Joe S. of Willoughby, OH
This company tries to be attentive to your needs. In our case, we wanted them to re-design one of their standard models into one that is completely handicap accessible, including an elevator. We want to spend our discretionary dollars on wide corridors, large H/C bathroom facilities, a wider-than-average 2-car garage to accommodate access and egress by the wheelchair, etc. So far, they have listened to our requests and respected our decisions.
Review by Justin T. of Kirtland Hills, OH
Mark represents Payne & Payne in such a way that makes you fall in love with the company before you even start. Once you start, you're even more excited and impressed with the process and the other wonderful people that work for the company. Dan Posar was amazing and very personable. We enjoyed meeting with him. Jon-David also represents Payne & Payne exceptionally well and is extremely friendly and knowledgeable. Anything that they don't have an answer for is researched, answered and explained in a timely fashion. They are all down to earth and easy going and fun to deal with! They make a stressful process fun and exciting. We would recommend Payne and Payne to anyone looking to build a home.
- 2009 NAHB National Custom Home Builder of the Year
- Builder 20 Club
- ENERGY STAR
- HBA of Greater Cleveland
More about Payne & Payne Builders
As a GuildQuality Guildmember, Payne & Payne Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Payne & Payne Builders in Chardon, OH; Chagrin Falls, OH; Bainbridge, OH; Concord, OH; Kirtland, OH; Pepper Pike, OH; Novelty, OH; Solon, OH; Cleveland, OH; Chesterland, OH; and 47 other cities in Ohio.
In this report, Payne & Payne Builders has published a summary of the customer feedback they've received since they joined GuildQuality in November 2007. In that time, 290 out of 426 customers (68%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2016.
Payne & Payne Builders surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Payne & Payne Builders customer, and if Payne & Payne Builders completed work for you after November of 2007 but you haven't yet received a survey, please let us know.
2016 Guildmaster Application
Payne & Payne Builders is a candidate for a 2016 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Payne & Payne Builders must survey all of their customers.
If you are a recent customer of Payne & Payne Builders and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Payne & Payne Builders's application.