A Family Business- Payne & Payne is a family-run business that understands how the commitment and cohesiveness of a family can contribute to the home building experience. Spanning two generations, Payne & Payne takes great pride in the quality of their work and, most importantly, the satisfaction of their customers. It’s this commitment that insures that Payne & Payne will go the extra mile for their customers, whether it’s searching for that unique custom product or just taking the time to see that every detail meets Payne & Payne’s strict quality guidelines. (more)
Payne & Payne has been fantastic to work with on our custom home. We've created a new home with a lot of the characteristics of the old homes that surround it from the interior trim details to the exterior. P&P has treated us like family and been extremely supportive, educating, and helpful in making decisions as we built our house. After having some nightmare experiences with contractors in the past - the P&P experience has been refreshing and one that I would recommend to anyone.
The experience has been great. I think it starts with P&P treating you like "family" in that they don't act like its a project that they need to get done but rather they focus on making sure you are happy and comfortable from start to finish. Jason was fantastic at helping us create and refine the vision for the project providing advice and support when we struggled with decisions as well as helping us create some of the custom elements. Similarly, once we started building Dave Sr. was phenomenal to work with as he was very flexible and when items were not as expected he was quick to help us understand why or get them resolved. Also his personality and approach made us feel comfortable that 1) things were being done right and 2) he was willing to educate us on why's and how's to ensure we understood things. And finally, they've built us a simply beautiful house both inside and out.
Everybody we interacted with was great!
It was a pleasant experience building our house with Payne & Payne Builders and we look forward to staying in the house they built for my family!
I met with numerous builders throughout the design phase of my home. None were as thorough, professional and prepared and Dave Payne. In addition, Dave was able to work with me to identify facets of the house where ultimately several hundred thousand dollars were saved. I would not have been able to build my house without his assistance.
They go out of their way to make the experience positive. They make you feel at ease and explain everything in detail. Payne and Payne Builders are really organized and have different people contacting you, which I feel the (team) approach works well.
Payne and Payne truly partners with the client to meet the client's goals and expectation. Their honesty, integrity, mature processes, and loyal and experienced employees and contractors provide exceptional value, quality and customer satisfaction.Rick and Terry Dietz
We found a house that met our needs and the quality of the construction and craftsmanship that was in the house and the staff was unbelievable! This is the greatest purchase in our life and the comfortability we have with Payne & Payne is absolutely reassuring. They treat you like you are part of the family and they have great personnel working for them and it has been an adventure in a positive manner!
It was a nice experience to work with Payne & Payne Builders. They are a very professional company. I liked that they tried to make what the customer is looking for even if it was outside their normal services products. Iris W.
We were thoroughly satisfied with all the work that Payne and Payne did for us. Equally important was our satisfaction with each and every step of the process from initial design through closing. We felt a very strong commitment to consumer satisfaction throughout, a sense that we were more than just a customer. We selected Payne and Payne because we believed we could trust both their building expertise and their business practices. They validated this trust throughout the entire build process.
As a GuildQuality Guildmember, Payne & Payne Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Payne & Payne Builders in Chardon, OH; Bainbridge, OH; Concord, OH; Chagrin Falls, OH; Kirtland, OH; Novelty, OH; Pepper Pike, OH; Solon, OH; Gates Mills, OH; Russell, OH; and 35 other cities in Ohio..
In this report, Payne & Payne Builders has published a summary of the customer feedback they've received since they joined GuildQuality in November 2007. In that time, 190 out of 263 customers (72%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2013.