Payne & Payne Builders
10750 Mayfield RdChardon, OH 44024(440) 286-9758

A Family Business- Payne & Payne is a family-run business that understands how the commitment and cohesiveness of a family can contribute to the home building experience. Spanning two generations, Payne & Payne takes great pride in the quality of their work and, most importantly, the satisfaction of their customers. It’s this commitment that insures that Payne & Payne will go the extra mile for their customers, whether it’s searching for that unique custom product or just taking the time to see that every detail meets Payne & Payne’s strict quality guidelines. (more)


Customer Feedback Summary

Of 328 customers surveyed, 230 responded (70%)
Likely to Recommend
99%
Original Design
100%
PM Professionalism
100%
Trust
98%
Warranty
100%
Value
98%
Professional & Organized
99%
Expertise
99%
Sales Knowledge
100%
PM Communication
100%
Warranty Explanation
100%
Employees & Subcontractors
98%

Map of Recent Work

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Reviews & Comments

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  • review
    Dr W.
    Bratenahl, OH
    Nov 20, 2014
    Payne & Payne Builders

    I have built 6 residences and 4 commercial office projects over the years , and my experience with Payne and Payne Bullders was flawless ( we considered several options before we selected the house we built) and I would recommend them highly to anyone considering building a custom high quality home.

    Did you find this helpful? Yes
  • review
    Greg B.
    Peninsula, OH
    Nov 08, 2014
    Payne & Payne Builders

    When we first contacted Payne & Payne Builders, Dave Payne Jr. came to our previous house and engaged in a thorough discussion about what house design we were contemplating. From that point, we were given the freedom to allow our ideas to develop and the counsel on how to shape these ideas into reality. Throughout the design stage with the great architect Mike Caito and the build process with our favorite construction manager Matt Zelinski, our ideas were kept at the forefront, enhanced and eventually realized into a beautiful home. From the start, we felt comfortable with the Payne & Payne team, and knew we could trust them to deliver on what they promised.We love our new beautiful home, and we would wholeheartedly recommend Payne & Payne Builders to anyone seeking a quality custom builder.

    Did you find this helpful? Yes
  • review
    Dan T.
    Chardon, OH
    Oct 29, 2014
    Payne & Payne Builders

    I have been very impressed with the overall service, level of attention, integrity, and quality that I have received from Payne and Payne. I would highly recommend them.

    Did you find this helpful? Yes
  • review
    Paul K.
    Kirtland, OH
    Oct 20, 2014
    Payne & Payne Builders

    Building a home required us to place our trust in Payne & Payne. I'm glad we did. We have a beautiful home to show for it.

    Did you find this helpful? Yes
  • review
    Chuck I.
    Moreland Hills,, OH
    Jul 29, 2014
    Payne & Payne Builders

    Payne and Payne is incredibly responsive and thorough, not just during the project but a year plus after the project. They have been a pleasure to work with.

    Did you find this helpful? Yes
  • review
    Jerry S.
    Novelty, OH
    Jul 28, 2014
    Payne & Payne Builders

    Dave Jr. is very conscientious and very customer oriented. I believe him to be very honest. I appreciate his integrity and I loved working with him.

    Did you find this helpful? Yes
  • review
    Frank G.
    Cleveland, OH
    Jul 22, 2014
    Payne & Payne Builders

    Without Payne & Payne my house would have never been built. They identified the proper areas for cost savings and did a great job of seeing the project through from start to finish. The construction was high quality, kept clean and properly run the entire time. At the end, any changes, punch list items . . . were all dealt with quickly and appropriately. I interviewed approximately 10 builders. Next time I build a house, I will simply call them and get started.

    Did you find this helpful? Yes
  • review
    Frank F.
    Hudson, OH
    Jul 22, 2014
    Payne & Payne Builders

    My experience with Payne and Payne was positive from beginning to the end. They were creative in helping to design the house. We worked primarily with two men, Matt Zelinski and Jason Baylor who were amazingly professional, attentive, prompt and enjoyable to work with. Their motto was to 'build it like it's your own', which they did for us. It's clear that they have the customer in mind every step of the way.

    Did you find this helpful? Yes
  • review
    Jim H.
    Cleveland, OH
    May 14, 2014
    Payne & Payne Builders

    It's hard to summarize it all in a simple review, but I'll do my best. AWESOME Staff, WONDERFUL Craftsmen, SUPERIOR quality, we couldn't have been happier with the finished product. I can't tell you how many neighbors have given us positive feedback. We live in a historic district, and very little space for trucks and labors to work, but they did it, and it looks AWESOME! Jim H

    Did you find this helpful? Yes
  • review
    Cody K.
    Kirtland, OH
    May 09, 2014
    Payne & Payne Builders

    Building a home can be quite a process, however Payne & Payne has streamlined that process and makes building an enjoyable experience. The quality of work we received was top-notch and no corners were cut anywhere. If we were to build another home I would not bother contacting any other builder because I know what I am going to get with Payne & Payne and that is a quality home built to fit my needs.

    Did you find this helpful? Yes
  • review
    Kevin P.
    Chardon, OH
    May 04, 2014
    Payne & Payne Builders

    The Payne & Payne experience is truly one of a kind. Every step in the process we felt as if our ideas, wants and needs were always taken into account. We could agree to disagree but always felt supported. Each member of the team worked to help us get the results we wanted while being budget conscious. As we are both very "Type A" personalities, we were so impressed by the attention to detail on the job site by Nick Mueller and all of the tradesmen. If we brought up a concern, 99% of the time it was already on the list to be addressed. This really shows how everyone at Payne & Payne takes on their role as if it was their own home being built. We greatly appreciated this and cherish the "friendships" we have built along the way.Our new home is really a dream come true for us. We are so proud of what we designed, selected and customized to make it our dream home. This could not have been done without the tremendous support and guidance of your team. Our vision was truly the vision that Payne & Payne brought to reality. This experience was more than we expected and can never thank you enough for going above and beyond our expectations.We encourage you to refer future clients to us as we want others to have the pleasure of working with you. Our home is open to anyone that is designing their home as we came up with some great new ideas for decorating that we get numerous compliments on. "The attention to details" is one of the first things people say when they come into our home. Payne & Payne is all about details...in the home and in building a relationship with their homeowners.So, with our deepest gratitude, we thank you for a wonderful, personalized experience. Our home is beyond our expectations and we are so happy to be part of the Payne & Payne family of homes!

    Did you find this helpful? Yes
  • review
    S.D.S.
    Richfield, OH
    May 02, 2014
    Payne & Payne Builders

    When I first started the building process, everyone scared me, saying that custom building is a tough process. Payne & Payne Builders made it very easy, especially with Jason and Matt taking time during the project and providing me with the best service. Annie Payne, our designer, was also excellent.

    Did you find this helpful? Yes
  • review
    Dr W.
    Bratenahl, OH
    Feb 26, 2014
    Payne & Payne Builders

    From the first meeting with Dave Payne Jr and Michael Caito I have been confident in the relationship and the building process. All my questions and concerns we promptly and properly addressed.

    Did you find this helpful? Yes
  • review
    Bryson A.
    Bainbridge, OH
    Feb 17, 2014
    Payne & Payne Builders

    Payne and Payne Builders exceeded our expectations at almost every turn. They truly view the customers as a partner in the home building process, and that view extends to all contractors and vendors. While building a home can be a stressful time, Payne and Payne took great care to communicate, and offer suggestions along the way to ensure the potential of the home was maximized. The employees take a lot of pride in their work, and that is evident in the finished product, and following move-in.

    Did you find this helpful? Yes
  • review
    Greg B.
    Peninsula, OH
    Feb 08, 2014
    Payne & Payne Builders

    In the initial stages of our project, Payne & Payne Builders listened to our needs carefully and delivered house plans that fully matched our overall vision. They provide excellent customer service and are fun to work with.

    Did you find this helpful? Yes
  • review
    Ron R.
    Chagrin Falls, OH
    Jan 13, 2014
    Payne & Payne Builders

    This is the second home we have had Payne &Payne build for us. Without hesitation, we would have them build a third one for us if that ever was to happen! The quality of construction and the quality of the people involved are exceptional!

    Did you find this helpful? Yes
  • review
    Todd K.
    Chesterland, OH
    Jan 10, 2014
    Payne & Payne Builders

    Everyone from Payne & Payne has been wonderful! I have been very impressed with the extensiveness of Jason's knowledge regarding the entire building process. He knows every trade and how everything works, which can be comforting in such a hectic time for a homeowner.

    Did you find this helpful? Yes
  • review
    M.S.O.
    Chagrin Falls, OH
    Jan 04, 2014
    Payne & Payne Builders

    Before this process, we had built a house, done an addition, renovated a kitchen and a master bath and added a porch. All those experiences were fairly positive, but none of them came close to our building experience with Payne & Payne. Everyone was so nice and enthusiastic and easy to work with. They worked hard to come up with creative ideas that worked within our budget. They were easy to work with and very quick to get back to us with needed information. Their subs and contacts in the different trades were all excellent and very accommodating. We moved in ahead of schedule and we love our house!! I highly recommend Payne & Payne.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Walton Hills, OH
    Dec 30, 2013

    This is the first new home that my wife and I had built, I have heard all kinds of horror stories from people who built there homes. Working with Payne & Payne Builders was wonderful and it was a great experience for us and we ended up with a beautiful home.

    Did you find this helpful? Yes
  • comment
    Best Practices
    Walton Hills, OH
    Dec 30, 2013

    They kept us informed and we were at the site of the new house everyday. They employ very good craftsman and it was a great experience for us. The quality of the home is wonderful.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • 2009 NAHB National Custom Home Builder of the Year
  • Builder 20 Club
  • ENERGY STAR
  • HBA of Greater Cleveland
  • NAHB Certified Green Professional
  • National Association of Home Builders (NAHB)
  • Professional Remodelers of Ohio
GuildQuality Member
Guildmember
Since 2007
GuildQuality Master Award Winner
Guildmaster Award Winner
2009,2010,2011,2012,
2013

Types of Work

  • Custom home (49)
  • New home (35)
  • Addition (6)
  • Whole house remodel (4)
  • Basement remodel (2)
  • +4 More

Recent Activity

  • 11/20/14 Payne & Payne Builders received feedback from a customer in Bratenahl, OH.
  • 11/15/14 Payne & Payne Builders received feedback from a customer in Chagrin Falls, OH.
  • 11/08/14 Payne & Payne Builders received feedback from a customer in Peninsula, OH.
  • 11/06/14 Payne & Payne Builders received feedback from a customer in Aurora, OH.
  • 11/06/14 Payne & Payne Builders received feedback from a customer in Aurora, OH.

More about Payne & Payne Builders

As a GuildQuality Guildmember, Payne & Payne Builders relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Payne & Payne Builders in Chardon, OH; Bainbridge, OH; Chagrin Falls, OH; Concord, OH; Kirtland, OH; Novelty, OH; Pepper Pike, OH; Solon, OH; Chesterland, OH; Moreland Hills, OH; and 40 other cities in Ohio.

In this report, Payne & Payne Builders has published a summary of the customer feedback they've received since they joined GuildQuality in November 2007. In that time, 230 out of 328 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2014.

Payne & Payne Builders surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Payne & Payne Builders customer, and if Payne & Payne Builders completed work for you after November of 2007 but you haven't yet received a survey, please let us know.

If you have had work done by Payne & Payne Builders since November of 2007 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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