Payne & Payne Builders
10750 Mayfield RdChardon, OH 44024(440) 286-9758

A Family Business- Payne & Payne is a family-run business that understands how the commitment and cohesiveness of a family can contribute to the home building experience. Spanning two generations, Payne & Payne takes great pride in the quality of their work and, most importantly, the satisfaction of their customers. It’s this commitment that insures that Payne & Payne will go the extra mile for their customers, whether it’s searching for that unique custom product or just taking the time to see that every detail meets Payne & Payne’s strict quality guidelines. (more)


Customer Feedback Summary

Of 387 customers surveyed, 264 responded (68%)
Likely to Recommend
99%
Original Design
100%
PM Professionalism
100%
Trust
98%
Warranty
100%
Value
98%
Professional & Organized
99%
Expertise
99%
Sales Knowledge
100%
PM Communication
96%
Warranty Explanation
100%
Employees & Subcontractors
98%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

86 Ratings
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  • Payne & Payne Builders
    Review by M.C.J. of Euclid, OH
    Aug 10, 2015

    We would highly recommend Payne and Payne. Our project had a difficult start as other potential builders seemed excessively costly and the project was somewhat complicated as we were adding on to an existing addition. Payne and Payne and their subs were very respectful of our existing home and the impact of construction on our day to day life and worked very hard to minimize that impact. The final product is beautifully done.

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by William D. of Chagrin Falls, OH
    Jul 31, 2015

    This is my second time building a house with Payne and Payne and if I ever wanted to build again I would build with Payne and Payne.

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by David C. of Pepper Pike, OH
    Jul 30, 2015

    Payne & Payne designed and constructed our home project including the addition of a bedroom/bathroom/close suite, new dining room, and complete renovation of kitchen and master bath/closet. The quality of work by P&P and its subcontractors is outstanding, and timely. We lived in the house for the six months while the project was in process, and they treated us very well. We love our 'new' house thanks to P&P!

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by Joe S. of Bainbridge, OH
    Jul 29, 2015

    Payne and Payne has a lineup of professionals who delivered an exceptional first time home-building experience for us. From concept to construction to follow-up we are highly satisfied and would whole-heartedly recommend them!

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by Wesley R. of Concord,, OH
    May 15, 2015

    Payne and Payne is a top notch custom builder. From the sales and design teams to the operations and construction, they are very polite, professional and keep high attention to detail and workmanship. Their process is explained well and makes it very easy for one to build with the confidence that they will know what is happening, when it is happening and whether or not it was done as expected. If something was done in error, whether their's or yours, it's brought to your attention and fixed properly. The pride of Payne and Payne during the build is evident and it doesn't stop once you close on the house. Payne and Payne is always available to help because they realize the house you closed on quickly becomes your home - an extension and big component of your family. Payne and Payne really delivers a product that makes it easy to have pride in home ownership.

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by Mark W. of Chardon, OH
    May 09, 2015

    We have had a positive enjoyable experience working with Payne & Payne builders. We've been so pleased with the process!

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by Mark H. of Concord, OH
    Apr 25, 2015

    We came into this process as first time home builders with a vision. After interviewing four area builders and walking through some of their homes, it was apparent to us that Payne and Payne was the best choice. We had confidence that they could deliver a quality, custom home within our budget. We started with photos of our dream kitchen and great room, and along with the Payne & Payne team, we made that dream a reality. They took the time to understand our vision without dismissing it, which set them apart from the other builders. We now have a very well-built, beautiful home, thanks to Jason, Nick, Annie and their professional, best in the business, team of subcontractors. One of the things that reassured us that we had made the right decision was whenever anyone involved with working with builders; real-estate agents, suppliers, lenders, etc. asked us who we were building with, we would answer Payne & Payne, and EVERY SINGLE ONE OF THEM said, "They're the best." Now we know that to be true. We would recommend them to anyone, and would build with them again in the future.

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by Greg D. of Chardon, OH
    Apr 07, 2015

    They were very professional in their handling of everything.

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by Dan G. of Pepper Pike, OH
    Feb 09, 2015

    Very professional and easy to work with.

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by Jim K. of Chagrin Falls, OH
    Jan 28, 2015

    Payne and Payne has been so wonderful, easy to work with, and professional. I can't say more about our experience. Having never done work like this before, I didn't have high expectations, but Payne is truly impressing us so far.

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by Oscar F. of Chardon, OH
    Jan 03, 2015

    I had a pleasant experience with David Payne and Bob Miozzi. The trade was phenomenal. It was a very good experience throughout. I would definitely recommend them.

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by Jeffrey E. of Chagrin Falls, OH
    Dec 01, 2014

    We built our house with Payne and Payne in 2014. We are in a cluster develpment, and the houses were required to fit in a certain size lot. But, our house is roomy, but cozy. Every inch is utilized well. The closets are very large, and storage is abundant. The house is well built, solid and beautiful, and was done when promised. I am looking forward to spending the holidays here, and cannot wait for family and friends to see it!

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by Dr W. of Bratenahl, OH
    Nov 20, 2014

    I have built 6 residences and 4 commercial office projects over the years , and my experience with Payne and Payne Bullders was flawless ( we considered several options before we selected the house we built) and I would recommend them highly to anyone considering building a custom high quality home.

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by Greg B. of Peninsula, OH
    Nov 08, 2014

    When we first contacted Payne & Payne Builders, Dave Payne Jr. came to our previous house and engaged in a thorough discussion about what house design we were contemplating. From that point, we were given the freedom to allow our ideas to develop and the counsel on how to shape these ideas into reality. Throughout the design stage with the great architect Mike Caito and the build process with our favorite construction manager Matt Zelinski, our ideas were kept at the forefront, enhanced and eventually realized into a beautiful home. From the start, we felt comfortable with the Payne & Payne team, and knew we could trust them to deliver on what they promised.We love our new beautiful home, and we would wholeheartedly recommend Payne & Payne Builders to anyone seeking a quality custom builder.

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by Dan T. of Chardon, OH
    Oct 29, 2014

    I have been very impressed with the overall service, level of attention, integrity, and quality that I have received from Payne and Payne. I would highly recommend them.

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by Paul K. of Kirtland, OH
    Oct 20, 2014

    Building a home required us to place our trust in Payne & Payne. I'm glad we did. We have a beautiful home to show for it.

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by Chuck I. of Moreland Hills,, OH
    Jul 29, 2014

    Payne and Payne is incredibly responsive and thorough, not just during the project but a year plus after the project. They have been a pleasure to work with.

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by Jerry S. of Novelty, OH
    Jul 28, 2014

    Dave Jr. is very conscientious and very customer oriented. I believe him to be very honest. I appreciate his integrity and I loved working with him.

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by Frank F. of Hudson, OH
    Jul 22, 2014

    My experience with Payne and Payne was positive from beginning to the end. They were creative in helping to design the house. We worked primarily with two men, Matt Zelinski and Jason Baylor who were amazingly professional, attentive, prompt and enjoyable to work with. Their motto was to 'build it like it's your own', which they did for us. It's clear that they have the customer in mind every step of the way.

    Did you find this helpful? Yes
  • Payne & Payne Builders
    Review by Frank G. of Cleveland, OH
    Jul 22, 2014

    Without Payne & Payne my house would have never been built. They identified the proper areas for cost savings and did a great job of seeing the project through from start to finish. The construction was high quality, kept clean and properly run the entire time. At the end, any changes, punch list items . . . were all dealt with quickly and appropriately. I interviewed approximately 10 builders. Next time I build a house, I will simply call them and get started.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • 2009 NAHB National Custom Home Builder of the Year
  • Builder 20 Club
  • ENERGY STAR
  • HBA of Greater Cleveland
  • NAHB Certified Green Professional
  • National Association of Home Builders (NAHB)
  • Professional Remodelers of Ohio
GuildQuality Member
Guildmember
Since 2007
GuildQuality Master Award Winner
Guildmaster Award Winner
2009,2010,2011,2012,
2013,2015
Feedback Milestone
20 Consecutive Great Reviews
2015 - See more

Types of Work

  • Custom home (72)
  • New home (45)
  • Addition (12)
  • Whole house remodel (4)
  • Interior Renovation (3)
  • +10 More

Recent Activity

  • 8/13/15 Payne & Payne Builders received feedback from a customer in Moreland Hills, OH.
  • 8/10/15 Payne & Payne Builders received feedback from a customer in Euclid, OH.
  • 7/31/15 Payne & Payne Builders received feedback from a customer in Chagrin Falls, OH.
  • 7/30/15 Payne & Payne Builders received feedback from a customer in Pepper Pike, OH.
  • 7/29/15 Payne & Payne Builders received feedback from a customer in Bainbridge, OH.

More about Payne & Payne Builders

As a GuildQuality Guildmember, Payne & Payne Builders relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Payne & Payne Builders in Chardon, OH; Chagrin Falls, OH; Bainbridge, OH; Concord, OH; Kirtland, OH; Pepper Pike, OH; Novelty, OH; Solon, OH; Moreland Hills, OH; Chesterland, OH; and 46 other cities in Ohio.

In this report, Payne & Payne Builders has published a summary of the customer feedback they've received since they joined GuildQuality in November 2007. In that time, 264 out of 387 customers (68%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2015.

Payne & Payne Builders surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Payne & Payne Builders customer, and if Payne & Payne Builders completed work for you after November of 2007 but you haven't yet received a survey, please let us know.

If you have had work done by Payne & Payne Builders since November of 2007 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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