About this company

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Payne & Payne Builders

A Family Business- Payne & Payne is a family-run business that understands how the commitment and cohesiveness of a family can contribute to the home building experience. Spanning two generations, Payne & Payne takes great pride in the quality of their work and, most importantly, the satisfaction of their customers. It’s this commitment that insures that Payne & Payne will go the extra mile for their customers, whether it’s searching for that unique custom product or just taking the time to see that every detail meets Payne & Payne’s strict quality guidelines. More

GuildQuality Member
Since 2007
GuildQuality Master Award Winner
Guildmaster Award Winner
Feedback Milestone
20 Consecutive Great Reviews
2016 - See more

Custom home (100)

New home (48)

Addition (15)

Interior renovation (8)


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Most helpful reviews & comments

What is this?

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.


In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.


Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Learn more about reviews and comments.

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  • GuildQuality
  • 2009 NAHB National Custom Home Builder of the Year
  • Builder 20 Club
  • HBA of Greater Cleveland

More about Payne & Payne Builders

As a GuildQuality Guildmember, Payne & Payne Builders relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Payne & Payne Builders in Chardon, OH; Chagrin Falls, OH; Bainbridge, OH; Concord, OH; Kirtland, OH; Pepper Pike, OH; Novelty, OH; Solon, OH; Cleveland, OH; Moreland Hills, OH; and 49 other cities in Ohio.

In this report, Payne & Payne Builders has published a summary of the customer feedback they've received since they joined GuildQuality in November 2007. In that time, 314 out of 454 customers (69%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2016.

Payne & Payne Builders surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Payne & Payne Builders customer, and if Payne & Payne Builders completed work for you after November of 2007 but you haven't yet received a survey, please let us know.

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If you have had work done by Payne & Payne Builders since November of 2007 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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