A Family Business- Payne & Payne is a family-run business that understands how the commitment and cohesiveness of a family can contribute to the home building experience. Spanning two generations, Payne & Payne takes great pride in the quality of their work and, most importantly, the satisfaction of their customers. It’s this commitment that insures that Payne & Payne will go the extra mile for their customers, whether it’s searching for that unique custom product or just taking the time to see that every detail meets Payne & Payne’s strict quality guidelines. (more)
Payne and Payne is incredibly responsive and thorough, not just during the project but a year plus after the project. They have been a pleasure to work with.
Dave Jr. is very conscientious and very customer oriented. I believe him to be very honest. I appreciate his integrity and I loved working with him.
Without Payne & Payne my house would have never been built. They identified the proper areas for cost savings and did a great job of seeing the project through from start to finish. The construction was high quality, kept clean and properly run the entire time. At the end, any changes, punch list items . . . were all dealt with quickly and appropriately. I interviewed approximately 10 builders. Next time I build a house, I will simply call them and get started.
My experience with Payne and Payne was positive from beginning to the end. They were creative in helping to design the house. We worked primarily with two men, Matt Zelinski and Jason Baylor who were amazingly professional, attentive, prompt and enjoyable to work with. Their motto was to 'build it like it's your own', which they did for us. It's clear that they have the customer in mind every step of the way.
It's hard to summarize it all in a simple review, but I'll do my best. AWESOME Staff, WONDERFUL Craftsmen, SUPERIOR quality, we couldn't have been happier with the finished product. I can't tell you how many neighbors have given us positive feedback. We live in a historic district, and very little space for trucks and labors to work, but they did it, and it looks AWESOME! Jim H
Building a home can be quite a process, however Payne & Payne has streamlined that process and makes building an enjoyable experience. The quality of work we received was top-notch and no corners were cut anywhere. If we were to build another home I would not bother contacting any other builder because I know what I am going to get with Payne & Payne and that is a quality home built to fit my needs.
The Payne & Payne experience is truly one of a kind. Every step in the process we felt as if our ideas, wants and needs were always taken into account. We could agree to disagree but always felt supported. Each member of the team worked to help us get the results we wanted while being budget conscious. As we are both very "Type A" personalities, we were so impressed by the attention to detail on the job site by Nick Mueller and all of the tradesmen. If we brought up a concern, 99% of the time it was already on the list to be addressed. This really shows how everyone at Payne & Payne takes on their role as if it was their own home being built. We greatly appreciated this and cherish the "friendships" we have built along the way.Our new home is really a dream come true for us. We are so proud of what we designed, selected and customized to make it our dream home. This could not have been done without the tremendous support and guidance of your team. Our vision was truly the vision that Payne & Payne brought to reality. This experience was more than we expected and can never thank you enough for going above and beyond our expectations.We encourage you to refer future clients to us as we want others to have the pleasure of working with you. Our home is open to anyone that is designing their home as we came up with some great new ideas for decorating that we get numerous compliments on. "The attention to details" is one of the first things people say when they come into our home. Payne & Payne is all about details...in the home and in building a relationship with their homeowners.So, with our deepest gratitude, we thank you for a wonderful, personalized experience. Our home is beyond our expectations and we are so happy to be part of the Payne & Payne family of homes!
When I first started the building process, everyone scared me, saying that custom building is a tough process. Payne & Payne Builders made it very easy, especially with Jason and Matt taking time during the project and providing me with the best service. Annie Payne, our designer, was also excellent.
From the first meeting with Dave Payne Jr and Michael Caito I have been confident in the relationship and the building process. All my questions and concerns we promptly and properly addressed.
Payne and Payne Builders exceeded our expectations at almost every turn. They truly view the customers as a partner in the home building process, and that view extends to all contractors and vendors. While building a home can be a stressful time, Payne and Payne took great care to communicate, and offer suggestions along the way to ensure the potential of the home was maximized. The employees take a lot of pride in their work, and that is evident in the finished product, and following move-in.
In the initial stages of our project, Payne & Payne Builders listened to our needs carefully and delivered house plans that fully matched our overall vision. They provide excellent customer service and are fun to work with.
This is the second home we have had Payne &Payne build for us. Without hesitation, we would have them build a third one for us if that ever was to happen! The quality of construction and the quality of the people involved are exceptional!
Everyone from Payne & Payne has been wonderful! I have been very impressed with the extensiveness of Jason's knowledge regarding the entire building process. He knows every trade and how everything works, which can be comforting in such a hectic time for a homeowner.
Before this process, we had built a house, done an addition, renovated a kitchen and a master bath and added a porch. All those experiences were fairly positive, but none of them came close to our building experience with Payne & Payne. Everyone was so nice and enthusiastic and easy to work with. They worked hard to come up with creative ideas that worked within our budget. They were easy to work with and very quick to get back to us with needed information. Their subs and contacts in the different trades were all excellent and very accommodating. We moved in ahead of schedule and we love our house!! I highly recommend Payne & Payne.
This is the first new home that my wife and I had built, I have heard all kinds of horror stories from people who built there homes. Working with Payne & Payne Builders was wonderful and it was a great experience for us and we ended up with a beautiful home.
They kept us informed and we were at the site of the new house everyday. They employ very good craftsman and it was a great experience for us. The quality of the home is wonderful.
When we began planning this build I heard all kinds of horror stories about people building there homes and we did not have that experience. The staff became our friends. They are great builders, great staff and wonderful to work with. As each month went by we got more and more comfortable. They made our life dream come true.
Everybody we interacted with was great!
The experience has been great. I think it starts with P&P treating you like "family" in that they don't act like its a project that they need to get done but rather they focus on making sure you are happy and comfortable from start to finish. Jason was fantastic at helping us create and refine the vision for the project providing advice and support when we struggled with decisions as well as helping us create some of the custom elements. Similarly, once we started building Dave Sr. was phenomenal to work with as he was very flexible and when items were not as expected he was quick to help us understand why or get them resolved. Also his personality and approach made us feel comfortable that 1) things were being done right and 2) he was willing to educate us on why's and how's to ensure we understood things. And finally, they've built us a simply beautiful house both inside and out.
Payne & Payne has been fantastic to work with on our custom home. We've created a new home with a lot of the characteristics of the old homes that surround it from the interior trim details to the exterior. P&P has treated us like family and been extremely supportive, educating, and helpful in making decisions as we built our house. After having some nightmare experiences with contractors in the past - the P&P experience has been refreshing and one that I would recommend to anyone.
As a GuildQuality Guildmember, Payne & Payne Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Payne & Payne Builders in Chardon, OH; Bainbridge, OH; Chagrin Falls, OH; Concord, OH; Kirtland, OH; Novelty, OH; Pepper Pike, OH; Solon, OH; Chesterland, OH; Moreland Hills, OH; and 37 other cities in Ohio..
In this report, Payne & Payne Builders has published a summary of the customer feedback they've received since they joined GuildQuality in November 2007. In that time, 221 out of 310 customers (71%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2014.
Payne & Payne Builders surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Payne & Payne Builders customer, and if Payne & Payne Builders completed work for you after November of 2007 but you haven't yet received a survey, please let us know.