Jackson Design & Remodeling, Inc.
4797 Mercury StSan Diego, CA 92111(619) 442-6125
 

Customer Feedback Summary

Of 308 customers surveyed, 284 responded (92%)
Likely to Recommend
97%
Completion Of Initial Phases
98%
Design Consultant
98%
Construction Quality
97%
Materials Selections: Appliances
94%
Materials Selections: Surface
95%
Organized And Professional
99%
Expertise
99%
Phone Calls And Meetings
98%
Questions In Initial Meeting
98%

Map of Recent Work

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Comments


  • Comment from Poway, CA
    Aug 21, 2015

    WE WERE VERY SATISFIED

    Did you find this helpful? Yes
  • "Problem Resolution" comment from San Diego, CA
    Aug 21, 2015

    I can not be more complimentary about Jim Groen, Pam Johnston, Jennifer Rosenthal and Don Thomas. They represent Jackson in a manner that is beyond expectations. True professionals. Addressed every issue in a quick and positive manner -- always conveying the impression that they wanted to do what was in my best interest. They did all of the work so extremely effectively AND that doesn't even take into account that I live 2,000 miles away. Really a first class group Thank you and them so much

    Did you find this helpful? Yes
  • "Trust" comment from San Diego, CA
    Aug 21, 2015

    I don't know who screens your folks or models the purpose of Accountability, but it is certainly on display with these guys

    Did you find this helpful? Yes
  • "Superintendent Communication" comment from San Diego, CA
    Aug 21, 2015

    Don Thomas could not have been better. He just made things happen -- how do you ask for more than that?

    Did you find this helpful? Yes
  • "Jobsite Cleanliness" comment from San Diego, CA
    Aug 21, 2015

    Not a very easy thing to do to say nothing of my obsessive/compulsive neighbors

    Did you find this helpful? Yes
  • "Work Done Right" comment from San Diego, CA
    Aug 21, 2015

    a couple of very understandable occasions that were quickly remedied

    Did you find this helpful? Yes
  • "Overall Experience" comment from San Diego, CA
    Aug 21, 2015

    I'm sorry I don't have more for you guys to do

    Did you find this helpful? Yes
  • "Organized And Professional" comment from San Diego, CA
    Aug 21, 2015

    I need to comment on the efficiency and courtesy of Stina and Maria. Very effective and helpful

    Did you find this helpful? Yes
  • "Original Design" comment from San Diego, CA
    Aug 21, 2015

    Only differences were, of course, due to my change of mind

    Did you find this helpful? Yes
  • "Responsive Design" comment from San Diego, CA
    Aug 21, 2015

    The only guilty budget over-run party was me. The Jackson team did the best they could to protect me from myself

    Did you find this helpful? Yes
  • "Selections Process" comment from San Diego, CA
    Aug 21, 2015

    Pam was wonderfully patient - and Jennifer never failed to follow through

    Did you find this helpful? Yes
  • "Materials Selections: Appliances" comment from San Diego, CA
    Aug 21, 2015

    The team -- especially Don and Pam went way beyond expectations to accommodate particular hardware needs.Helping me solve a closet door issue should be a bonus payment item for Pam -- Recognizing the bonus should come from Jackson rather than me :)

    Did you find this helpful? Yes
  • Comment from San Diego, CA
    Jun 24, 2015

    I cant say enough good things about Carlos Vazquez. He is extremely knowledeable about the entire building and remodelling process, friendly, and professional.

    Did you find this helpful? Yes
  • "Recommend Builder" comment from Encinitas, CA
    May 15, 2015

    I already have recommended JDR to several people who ask me about the experience and see our kitchen. I tell them that I would go with them again in a minute.

    Did you find this helpful? Yes
  • "Easier Than Expected" comment from Encinitas, CA
    May 15, 2015

    I'm not sure it was easier than expected but it was exactly what I had hoped for when deciding to go with JDR. I felt the constant help, support, and honest feedback that we received from their team at each step of the process kept the project and the decision making along the way from becoming over whelming. Also it was so comforting to have an experienced team to bounce ideas off of, while knowing that there was always someone on hand to answer our questions. They delivered exactly what they said they would and more.

    Did you find this helpful? Yes
  • Comment from Encinitas, CA
    May 15, 2015

    Can't wait to tackle our next project with them.

    Did you find this helpful? Yes
  • Comment from San Diego, CA
    Feb 25, 2015

    Our remodel was easy from start to finish. What we expected to be a miserable time was actually quite enjoyable. Our Project Manager Mike was perfect, as were Brent, and the architect Jim (this guys funny too!!!!!), who made out kitchen and bathroom look bigger than I thought they were. Our powder room was an add-on and Alison, our designer, did a fabulous job with such a small space. We are very happy with the job and would recommend JDR to anyone.

    Did you find this helpful? Yes
  • Comment from San Diego, CA
    Jan 14, 2015

    From the moment we visited the showroom through the full completion we were handled in the manner we expected- the highest level of respect, professionalism and graciousness with JDR!

    Did you find this helpful? Yes
  • Comment from Poway, CA
    Dec 06, 2014

    The Jackson Design team was very professional. I could not have chosen a better company to work with. I will recommend Jackson Design to everyone who is looking for a remodel company,Kelly

    Did you find this helpful? Yes
  • Comment from Canandaigua, NY
    Oct 08, 2014

    From the designers , project manager, architectural manager to the office staff all performed with high standard and very pleasant and relax environment

    Did you find this helpful? Yes
More Comments

GuildQuality Partner Affiliations

  • Pella Certified Contractor
  • Remodelers Advantage
  • Remodeling's Big50

Affiliations

  • GuildQuality
  • 2007 CotY Award
  • 2007 Master Design Award
  • 2008 CotY Awards
  • +7 More
  • 2008 Qualified Remodeler Top 500
  • 2009 CotY Awards
  • American Society of Interior Designers
  • Angie's List
GuildQuality Member
Guildmember
Since 2006
GuildQuality Master Award Winner
Guildmaster Award Winner
2007,2008,2009,2010,
2011,2012,2013,2014,
2015

Types of Work

  • Kitchen remodel (312)
  • Design build remodel (311)
  • Bathroom Remodel (310)
  • Whole house remodel (310)
  • Addition (308)
  • +4 More

More about Jackson Design & Remodeling, Inc.

As a GuildQuality Guildmember, Jackson Design & Remodeling, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Jackson Design & Remodeling, Inc. in San Diego, CA; Del Mar, CA; Poway, CA; La Jolla, CA; Escondido, CA; Carlsbad, CA; El Cajon, CA; Chula Vista, CA; Encinitas, CA; Santee, CA; and 18 other cities in California and New York.

In this report, Jackson Design & Remodeling, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in January 2006. In that time, 284 out of 308 customers (92%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2015.