GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Kitchen remodel (344)
Design build remodel (343)
Bathroom remodel (342)
Whole house remodel (342)
Basement remodel (1)
Windows & doors (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
It has been a pleasure working with the JDR staff, your subcontractors, and vendors. You have a very professional team and provide a quality service and product. We look forward to enjoying our new kitchen for years to come and hope to call on your services again sometime.
George Loflund, Mitch Jackson, and Chris Gallo were great to work with. If I had any questions or needed something done, all I needed to do was talk to one of them and I would get a response.
The entire project was well-coordinated and completed in a very timely manner. From the time the demolition started until the project was completed, every project item was sequenced well and there were no wasted days to speak of.
I was hesitant to tackle our kitchen remodel project, because I had heard many horror stories about home remodel projects. Our project was completed in 4 months from the start of design to end of construction. If I had tried to tackle this project on my own, the kitchen would still be torn up and in-work....
I believe the final project turned out better than our original design and desires.
One of the reasons we chose a design-build process was to get the assistance of a design team. The JDR design team was very helpful in designing a kitchen that would be efficient, easy to operate in, and looked good.
George was very helpful in showing us the selections for cabinets, countertops, and flooring. He was able to show us the many different choices without having to spend alot of time going to different vendors. Seeing what is available at the Home Expressions showroom is very helpful, but actually going...
We enjoyed our trips with George to Tutto Marmo for granite, Arizona Tile for tiles, and Ferguson Enterprises for appliances. George was helpful in educating us on what we should be looking for and showing us what was available. If George had not been along with us, we could have spent many hours at...
Mitch Jackson and Chris Gallo did a great job of keeping us informed of what to expect each day. They kept us informed via text, e-mail, or in-person communication. If we had any questions, they were only a phone call away.
Mitch and Chris kept us informed daily.
As a GuildQuality Guildmember, Jackson Design & Remodeling, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Jackson Design & Remodeling, Inc. in San Diego, CA; Del Mar, CA; La Jolla, CA; Poway, CA; Escondido, CA; Chula Vista, CA; Carlsbad, CA; El Cajon, CA; Encinitas, CA; La Mesa, CA; and 18 other cities in California and New York.
In this report, Jackson Design & Remodeling, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in January 2006. In that time, 312 out of 342 customers (91%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2016.
If you are a Jackson Design & Remodeling, Inc. customer, and if Jackson Design & Remodeling, Inc. completed work for you after January of 2006 but you haven't yet received a survey, please let us know.
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