GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Kitchen remodel (337)
Design build remodel (336)
Bathroom remodel (335)
Whole house remodel (335)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
They were very easy to work with and they were able to address problems and resolve them. My project manager, Don was great! He always did the extra things I asked for.
We expected it to be easy and it was!
Without a doubt, we are very happy with our overall experience and love the transformation of our home!
Jesse was great, he gave us nearly daily updates by text throughout the project and even sent pictures of the painting when we were out on vacation in Hawaii.
As a PM, Mike did an excellent job!
I thought that Jackson Design and Remodeling was very professional, the quality of work was exceptional, the materials were exceptional, no short cuts were taken, everything I questioned was fixed promptly, and I thought it was very nicely done.
Jackson Design and Remodeling was very professional and articulate. I will be using them again for the kitchen project.
Everyone on the Jackson team is terrific! We bought an old house, then immediately called on Jackson to help create a vision. We trusted them implicitly to tear the house down to the studs, and get started. It was a one year project, and the team was beside us every step of the way navigating the many challenges. We are happy to say this our old house is now our HOME thanks to Jim, John, Sol, Liz, Don and the rest of the Jackson team.
We are loving our remodel!!!!
Don Thomas was great in staying on schedule and dealing with issues that came up.
As a GuildQuality Guildmember, Jackson Design & Remodeling, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Jackson Design & Remodeling, Inc. in San Diego, CA; Del Mar, CA; La Jolla, CA; Poway, CA; Escondido, CA; Carlsbad, CA; El Cajon, CA; Chula Vista, CA; Encinitas, CA; La Mesa, CA; and 18 other cities in California and New York.
In this report, Jackson Design & Remodeling, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in January 2006. In that time, 306 out of 335 customers (91%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2016.
If you are a Jackson Design & Remodeling, Inc. customer, and if Jackson Design & Remodeling, Inc. completed work for you after January of 2006 but you haven't yet received a survey, please let us know.
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