WE WERE VERY SATISFIED
I can not be more complimentary about Jim Groen, Pam Johnston, Jennifer Rosenthal and Don Thomas. They represent Jackson in a manner that is beyond expectations. True professionals. Addressed every issue in a quick and positive manner -- always conveying the impression that they wanted to do what was in my best interest. They did all of the work so extremely effectively AND that doesn't even take into account that I live 2,000 miles away. Really a first class group Thank you and them so much
I don't know who screens your folks or models the purpose of Accountability, but it is certainly on display with these guys
Don Thomas could not have been better. He just made things happen -- how do you ask for more than that?
Not a very easy thing to do to say nothing of my obsessive/compulsive neighbors
a couple of very understandable occasions that were quickly remedied
I'm sorry I don't have more for you guys to do
I need to comment on the efficiency and courtesy of Stina and Maria. Very effective and helpful
Only differences were, of course, due to my change of mind
The only guilty budget over-run party was me. The Jackson team did the best they could to protect me from myself
Pam was wonderfully patient - and Jennifer never failed to follow through
The team -- especially Don and Pam went way beyond expectations to accommodate particular hardware needs.Helping me solve a closet door issue should be a bonus payment item for Pam -- Recognizing the bonus should come from Jackson rather than me :)
I cant say enough good things about Carlos Vazquez. He is extremely knowledeable about the entire building and remodelling process, friendly, and professional.
I already have recommended JDR to several people who ask me about the experience and see our kitchen. I tell them that I would go with them again in a minute.
I'm not sure it was easier than expected but it was exactly what I had hoped for when deciding to go with JDR. I felt the constant help, support, and honest feedback that we received from their team at each step of the process kept the project and the decision making along the way from becoming over whelming. Also it was so comforting to have an experienced team to bounce ideas off of, while knowing that there was always someone on hand to answer our questions. They delivered exactly what they said they would and more.
Can't wait to tackle our next project with them.
Our remodel was easy from start to finish. What we expected to be a miserable time was actually quite enjoyable. Our Project Manager Mike was perfect, as were Brent, and the architect Jim (this guys funny too!!!!!), who made out kitchen and bathroom look bigger than I thought they were. Our powder room was an add-on and Alison, our designer, did a fabulous job with such a small space. We are very happy with the job and would recommend JDR to anyone.
From the moment we visited the showroom through the full completion we were handled in the manner we expected- the highest level of respect, professionalism and graciousness with JDR!
The Jackson Design team was very professional. I could not have chosen a better company to work with. I will recommend Jackson Design to everyone who is looking for a remodel company,Kelly
From the designers , project manager, architectural manager to the office staff all performed with high standard and very pleasant and relax environment
As a GuildQuality Guildmember, Jackson Design & Remodeling, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Jackson Design & Remodeling, Inc. in San Diego, CA; Del Mar, CA; Poway, CA; La Jolla, CA; Escondido, CA; Carlsbad, CA; El Cajon, CA; Chula Vista, CA; Encinitas, CA; Santee, CA; and 18 other cities in California and New York.
In this report, Jackson Design & Remodeling, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in January 2006. In that time, 284 out of 310 customers (92%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2015.