HartmanBaldwin Design/Build is a fully integrated Architecture, Construction and Interior Design company specializing in high-end remodels, additions, historic restorations and new custom homes for highly discerning individuals that are passionate about their home and lifestyle. (more)
Jesse was great in helping us in our initial design dreams and schemes. Matt has been exceptional in translating our dreams into designs. Steve has been exceptionally straightforward and highly knowledgeable about all aspects of the construction process and in working with subcontractors. From time to time,Miranda has given good counsel from an overall decor and effect perspective. What has made Hartman Baldwin so exceptional to work with is the excellence of the entire team more than any single star performer.
Adequate measures were taken, I think. We still have lots of dust in the non-work areas, but I don't know what else they could do to eliminate this dust. Work crews fastidiously clean up every day after work and, if needed, during the day as well.
I really, really, really, like this company! I love good customer service over a cheaper price any day. Everyone said a kitchen remodel is a nightmare but I honestly do not feel that way at all. These people are outstanding!
I want to give accolades to a few people whom I feel are exceptional. Both painters, Joshua and Jesus, are the cream of the crop. I can tell they love what they do and are almost exhilarated by their craft. Russell, the tiler, goes out of his way to make his "creation" beautiful. "Jonesy", the electrician, is diligent about his work as well. I really appreciate all of these people who make it seem to me like their job is an art and not a chore. The 'crew' that is doing the baseboard and finishing work are very nice as well (I do not know their names). Thank you to all of them.Also, I think Matt, the other architect who has been helping us during this project, is a great person. I always appreciate his input.
I am very happy to know that HB uses such quality materials. I plan on staying here for a long time. It's nice to know that my new kitchen will last for a long, long time.
As I stated above they are very neat and they work hard to make it look as if no one had ever been there.
I am constantly amazed at the EXCELLENT customer service that Hartman-Baldwin offers. Every single person who has come to our home has been super polite. They go out of their way to try to make sure things are in their place and cleaned up at the end of the day. I'm impressed by the fact that they all introduce themselves to me or Reg will be there with them on the first day they are there and make sure to introduce them to me.
Patrick is a hard working person with a new baby. Yet he still has time to answer my questions and stop by fixture,tile, appliance, and lighting shops to pick up samples for me. He's been very gracious about bringing his ideas to me.
I feel like Reg and Patrick are part of my family now. They are both extremely patient and considerate of our thoughts and ideas. I'm always surprised when I find out Reg comes out to take a look at the project sometimes more than once a day and then I am more shocked to learn that Patrick comes out here a few times a week too!
We are very happy with all of the team and especially appreciate Tom's, Reg's, and Bill's efforts.
It's rare when so much trust and care comes between people. The level of personal touch and care we have been receiving from the HartmanBaldwin crew AND from their subs has been nothing short of remarkable. Other businesses could take some cues from Bill baldwin and his fabulous team. They're wonderful, and their work is simply magnificent. We've come to trust them implicitly. It's a pleasure doing business with them.
Working with Bill, Troy and Leroy has been a pleasure. These guys really care about me and my family, and they care about ensuring that their time as "part of our family" is smooth, pleasurable, fun and enriching. The kind of trust we have between us is uncommon (in any situation) and has made the process and the project truly a pleasure.
We are very happy with our experience.
Everyone that has been at my home has been excellent.
It is wonderful to work with people who are more of a perfectionist than I am.
Everyone that is associated with HartmanBaldwin is exceptionally kind, caring, professional individuals. The remodel is beautiful and because of them it was painless. They went above and beyond to make sure we were taken care of during the remodel. We can't thank them enough!!!
A remodel project is never easy I guess but with HB and this bathroom project, like the living/dining room project 20 years ago and the kitchen/music studio project 4 years ago, we find the entire process manageable and enjoyable. We learn lots in the process and meet wonderful people. Part of what makes it "easy" for us, I guess, is the fact that we trust HB to come up with a beautiful design and to do all of the construction the right way, taking no short-cuts and not calling any step in the building process complete until it meets their very high standards. We have friends who have had serious trouble with their remodel projects -- there's nothing easy about fixing such difficulties.
With emails and weekly meetings, we feel very comfortable knowing where we are, what's coming next, etc.
I'm amazed at the breadth and depth of knowledge -- from technical details to design. It is gratifying to see the exchanges with Tom Trautmann in our weekly meetings -- both clearly respect the other's knowledge and as a team, they come up with marvelous solutions to issues that arise. As with our earlier HB projects, it is wonderful to be a part of such conversations and see the project progress and evolve. We LOVE it!
We have never experienced an extensive remodel before - it was fun and educational working with the professionals at Hartman Baldwin.
As a GuildQuality Guildmember, HartmanBaldwin Design/Build relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of HartmanBaldwin Design/Build in Claremont, CA; Pasadena, CA; Altadena, CA; Upland, CA; Monrovia, CA; Chino Hills, CA; Glendora, CA; Lacanada, CA; Laverne, CA; Sierra Madre, CA; and 21 other cities in California..
In this report, HartmanBaldwin Design/Build has published a summary of the customer feedback they've received since they joined GuildQuality in August 2007. In that time, 186 out of 263 customers (71%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2013.