- Member Report:
- 111 Responses
- Response Rate:
- 81.6%
- Dates:
- 12/12/2006 - 02/05/2010
In this report, Tri-Lite Builders, Inc has published all ratings for the following selected questions that were provided by customers surveyed since December 2006. Since then, 111 out of 136 customers responded to a GuildQuality satisfaction survey, with the most recent response in February 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Area Of Satisfaction
The level of customer service and the friendliness of Aaron and Todd pleased me the most. The work was completed quickly and the project is one we're very proud of - we invite everyone in to see our new bathroom! - Jul 17, 2009 in Phoenix, AZ
The expertise and knowledge of the staff and the thoroughness of each phase of the remodel. - May 26, 2009 in Chandler, AZ
Communication with the customer was the high point. All questions were easily answered. The area was always clean. Cory was fabulous. He was always cheerful and did a great job. The workmanship is excellent.Overall, I can't think of a way to improve. - Dec 10, 2008 in Phoenix, AZ
Weekly meetings were very helpful.Providing temporary cooktop kitchen unit was appreciated. - Dec 09, 2008 in Gilbert, AZ
When we hire a company for a home improvement project we want them to be professional, dependable, and responsible. Tri-Lite more than met our expectations. They were always on time for meetings and Jake did a great job defining the scope of the project and getting it started as quickly as possible. Aaron was exceptional, he stayed on top of scheduling the contractors getting our project finished slightly ahead of schedule. - Nov 18, 2008 in Chandler, AZ
The quality of actual work was excellent. - May 28, 2008 in Phoenix, AZ
We were states away and I felt like I could trust them to do the work. They were always in contact with us, and I felt like I could trust them. - Jan 18, 2008 in Phoenix, AZ
I think the quality of the work is very high and the workmen themselves were generally a pleasure to work with. - Nov 29, 2007 in Tempe, AZ
I could definitely count on them to do what they say, and they are eager to deal with any issues right on the spot. - Nov 16, 2007 in Phoenix, AZ
finished ahead of sched, at cost, superior product - Jun 01, 2007 in Phoenix, AZ
I was most satisfied with the way it all came out, you cannot tell we had a remodel, it looks like it was built this way to start. - May 22, 2007 in Chandler, AZ
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Better Service
I can't think of anything that could be done better. We are on our second remodel with Tri-Lite and are spoiled for life for any other builder! - May 18, 2009 in Phoenix, AZ
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Additional Comment
I think they are great! They've done a terrific job, and I think everyone should use them! - Feb 05, 2009 in Phoenix, AZ
After meeting and working with the owners of Tri-Lite Builders, Wayne and Linda Minde, it's obvious that they take great pride in their company. They have succeeded in hiring responsible, knowledgeable, hard working employees that also take pride in their work. We love the finished product! - Nov 18, 2008 in Chandler, AZ
I recommend them to anybody; they are nice people, easy to correspond with, easy to work with, and it was a good experience for us. - Nov 26, 2007 in Phoenix, AZ
Thank you for everything. It was a pleasure to work with professionals. - Mar 14, 2007 in Chandler, AZ
They were absolutely wonderful to work with. The quality was also wonderful. - Dec 18, 2006 in Phoenix, AZ
We were very happy with them. This is our second remodel with them, and they exceeded our expectations. - Dec 14, 2006 in Tempe, AZ
(They are a) really good, trustworthy company. - Dec 14, 2006 in Chandler, AZ
They did a great job and we're really happy with them. The problems that did arise were handled very quickly, so we'd definitely recommend them. - Dec 14, 2006 in Phoenix, AZ
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Use Comments
They are very customer-focused. They seek to understand the customer's needs and seek to integrate those needs into the design of the project. - Nov 10, 2008 in Chandler, AZ
