Member Report:
73 Responses
Response Rate:
89.0%
Dates:
07/15/2006 - 08/20/2010

In this report, Trace Ventures Inc has published all ratings for the following selected questions that were provided by customers surveyed since July 2006. Since then, 73 out of 82 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 98.6%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Overall Experience
  • 96.8%
    Budget
  • 100%
    Construction Quality
  • 97.3%
    Trust
  • 98.6%
    Professional & Organized
  • 97.6%
    Expertise
  • 97.6%
    Employees & Subcontractors
  • 94.5%
    Problem Resolution
  • 96.7%
    Warranty Satisfaction
  • 93.1%
    Punchlist
  • 95.2%
    Clean & Safe

Customer comments selected by the member for inclusion in this report

  • Punctuality and respectfulness, and equally important was the cleanliness of the job site. - Apr 19, 2010 in Nashville, TN

    Overall, very high level of communication about status of progress on project and issues that arise during construction. The people in charge are generally high caliber, professional people. The quality of the workmanship is very strong. - Apr 13, 2010 in Nashville, TN

    worked with them before on a larger project and knew the quality of the work that they did - Mar 23, 2010 in Nashville, TN

    I liked getting a new bathroom. They did a good job and did what they said they were going to in a timely manner. - Mar 19, 2010 in Nashville, TN

    Trusted them early on and they followed through. - Jan 12, 2010 in Nashville, TN

    I really liked that the design, build, and contracting was done all under one roof and it was also nice having a project manager at our house communicating on a regular basis. - Dec 16, 2009 in Nashville, TN

    They did an excellent job. They had great ideas and were very professional. I didn't have to stress about anything because they were top of the line. I was away during construction and I felt like I could trust them with anything. - Sep 29, 2009 in Nashville, TN

    This was our first major construction project and Trace's professionalism really impressed me. Although our project was relatively simple, I was very impressed by Trace's communication and attention to detail. The weekly meetings with our project manager to discuss the project's status increased our confidence in the quality of the work being performed. Any problems that arose were handled in a timely manner and were communicated clearly to us. - Sep 20, 2009 in Nashville, TN

    Intelligence of personnel (and good listeners). - Jul 24, 2009 in Nashville, TN

    Extremely courteous workers at all levels. I was secure in knowing that the construction was of the highest level. - Jun 16, 2009 in Nashville, TN

    They keep you informed each step and spend time explaining what you do not understand - Jun 07, 2009 in Nashville, TN

    I felt like I didn't have to worry about who was in my house and had access to it. The subs used were nice and professional and put me at ease. I felt that everything was done to make the house safe while the work progressed. I had worried about that initially. I must say I assumed that the work would be done well and didn't wory about that at all. - May 26, 2009 in Nashville, TN

    Their people. They are good people and represent all a "good company" strives for. - Aug 17, 2008 in Brentwood, TN

    They were easy to communicate with, professional and fair - Apr 14, 2008 in Nashville, TN

    The ideas, plans, and quality of workmanship were outstanding. Everyone we dealt with was professional and very pleasant. We would not hesitate to use them again, and would definitely recommend them. - May 11, 2007 in Brentwood, TN

    Points Of Satisfaction
  • No comparison. - Apr 19, 2010 in Nashville, TN

    Like night and day. The project was completed on time, the communication during the project was very good, and the workmanship was excellent. - Apr 13, 2010 in Nashville, TN

    We had a tree fall on our house and we brought in another contractor at first, but they were horrible. We are in a major law suit over the first contractor, there is no way to compare the two. It's like a garbage dump versus the White House. - Mar 04, 2010 in Nashville, TN

    Night and day. PERFECT!!! - Jan 12, 2010 in Nashville, TN

    You cannot even compare the two. They are apples and oranges. Trace is so much better. - Dec 10, 2009 in Nashville, TN

    No comparison - Jul 24, 2009 in Nashville, TN

    One of the biggest differences for me is the design-build concept. I don't miss the headache of coordinating the design and build aspects. - Mar 26, 2008 in Nashville, TN

    N/A this is our second project with Trace...can't imagine working with any other company - Jan 21, 2008 in Nashville, TN

    Absolutely better than any contractor I have ever dealt with. - May 02, 2007 in Nashville, TN

    My experience would be in regards to the workers who worked on my neighbor's property....my project was outstanding! I had no problems, no headaches, where my neighbors experienced numerous problems and headaches. - Feb 15, 2007 in Nashville, TN

    Compares Against Others
  • We have used them several times and we love their work. - Jan 12, 2010 in Nashville, TN

    We never expected to be so happy with the project, even during the construction period.For our next major project, you will be the first one we call. - May 19, 2009 in Nashville, TN

    Their crews are extremely polite, cordial and helpful. - Mar 03, 2009 in Nashville, TN

    I am so pleased every time I walk through the rooms renovated by Trace Ventures. The quality of workmanship is amazing. - Apr 05, 2008 in Brentwood, TN

    Everything that they did was great! If we ever build anything again, we will only call Trace Ventures. They were fabulous, we wouldn't even shop around. We would call them first! - Sep 18, 2007 in Nashville, TN

    Trace Ventures was prompt, reasonable, and the work was top notch. I would have no hesitation recommending them to a friend. When I was looking for a house last year, I was told by my realtor that Trace was the best for remodeling. - May 02, 2007 in Nashville, TN

    Trace were wonderful, I would do it again tomorrow. I totally trust them and would feel good having them work for my friends. Everything was first class from the people to the materials. - Jul 15, 2006 in Nashville, TN

    Additional Comment