Member Report:
50 Responses
Response Rate:
74.7%
Dates:
08/20/2010 - 09/02/2010

In this report, Thompson Creek has published all ratings for the following selected questions that were provided by customers surveyed since August 2010. Since then, 59 out of 79 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 93.6%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 92.0%
    Construction Quality
  • 95.9%
    Ease of Appointment Scheduling
  • 89.4%
    Factory Rep Punctuality
  • 98.0%
    Initial Inquiry Response Time
  • 88.0%
    Installation Crew
  • 92.0%
    Installation Crew Cleaned Job Site
  • 97.9%
    Knowledge Of Staff Who Schedule Appts
  • 93.8%
    Salesperson Knowledge

Customer comments selected by the member for inclusion in this report

  • Because it's a locally owned company, I like the idea of it being family owned, and they have a good reputation for quality. - Aug 26, 2010 in Edgewater, MD

    The product quality primarily and the customer service put it over the top. - Aug 26, 2010 in Gaithersburg, MD

    I went to the opening they had and I went to the factory and I liked the windows. I also like that they are local and they came out the same day. I like to support local business - Aug 23, 2010 in Crofton, MD

    Their rating with the BBB was very important to me and the fact that you can call the president of the company if you have an issue. Also because they are an established company in the area that has proven to do good work. - Aug 23, 2010 in Arlington, VA

    Reason For Choice

  • The installers really knew what they were doing. They were in and out and very well organized and friendly. It was a pleasure to have them in my house. - Aug 23, 2010 in Arnold, MD

    Area Of Satisfaction