Member Report:
1281 Responses
Response Rate:
79.2%
Dates:
01/27/2009 - 03/06/2010

In this report, Thompson Creek has published all ratings for the following selected questions that were provided by customers surveyed since January 2009. Since then, 1281 out of 1618 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 96.8%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 95.5%
    Construction Quality
  • 95.8%
    Schedule
  • 97.5%
    Ease of Appointment Scheduling
  • 98.2%
    Factory Rep Punctuality
  • 98.8%
    Initial Inquiry Response Time
  • 94.9%
    Installation Crew
  • 94.5%
    Installation Crew Cleaned Job Site
  • 96.2%
    Knowledge Of Staff Who Schedule Appts
  • 96.7%
    Salesperson Knowledge
  • 94.9%
    Value

Customer comments selected by the member for inclusion in this report

  • Never stop doing what you're doing. - Feb 27, 2010 in Springfield, VA

    I would recommend them to anyone. I saw a serious savings on my energy bill. If something else comes up, Thompson Creek will definitely be my first choice. - Feb 01, 2010 in Washington, DC

    I am very happy with Thompson Creek. I would recommended them to my family and friends. I am extremely pleased with how everything went. - Jan 04, 2010 in Falls Church, VA

    Thompson is a very professional company. We are highly satisfied. - Nov 23, 2009 in Woodbridge, VA

    Just that again, they were incredible to work with. - Nov 17, 2009 in Chester, MD

    They thoroughly met my expectations. - Nov 14, 2009 in Silver Spring, MD

    We're just really happy that we decided to go with Thompson Creek. We are so happy to have made the decision to replace our windows--it was well worth it! - Nov 12, 2009 in Alexandria, VA

    I was very satisfied with Thompson Creek and happy with the overall experience. - Nov 11, 2009 in Alexandria, VA

    More companies should operate like Thompson Creek when they do business. They are a wonderful company to work with! - Nov 10, 2009 in Hyattsville, MD

    I am very pleased with the product. - Nov 09, 2009 in Olney, MD

    The company is very reliable and responsible. They are very responsive to my needs/concerns. I would recommend them to anyone. I was pleased with them 100%. They had exceptional service. - Nov 02, 2009 in Silver Spring, MD

    I have recommended them many times and some of those people have already signed on with Thompson Creek. - Oct 21, 2009 in Burke, VA

    I am just very pleased to have Thompson Creek enter the life of my real estate. I think they hire people that know what they are doing and are nice and polite. - Oct 16, 2009 in Silver Spring, MD

    We were very satisfied. Thank you so much! We are already seeing a different in the temperature inside of our home. - Oct 12, 2009 in Fairfax, VA

    I am extremely pleased with the quality of work they did on my door. - Oct 07, 2009 in Fort Washington, MD

    I am exceptionally pleased with Thompson Creek. They did a stellar job. - Sep 28, 2009 in Silver Spring, MD

    They are very good about calling us. They were always giving us information and making sure everything was going smoothly. - Sep 21, 2009 in Arnold, MD

    I am constantly recommending them highly. It was a very positive experience. - Sep 21, 2009 in Halethorpe, MD

    I consider the customer service I received the best and will definitely keep Thompson Creek in mind for future work around the house. - Sep 08, 2009 in Ellicott City, MD

    I have recommended Thompson Creek to several friends and neighbors and intend to continue doing so. - Sep 01, 2009 in Germantown, MD

    I just want to say that it was a superior product and it surpassed expectations and when they were done i was a believer, and it looks great. - Sep 01, 2009 in Reisterstown, MD

    I'm a happy customer, very pleased with the workmanship. - Aug 14, 2009 in Bowie, MD

    Thompson Creek did an outstanding job, plain and simple. - Aug 06, 2009 in Manassas, VA

    THE BEST COMPANY EITHER MY HUSBAND OR I HAD THE PLEASURE OF DEALING WITH IN OUR 50 SOME ODD YEARS!! - Aug 04, 2009 in Rockville, MD

    I was satisfied with everything. - Feb 12, 2009 in Clinton, MD

    Reasonable price. Quality workmanship. First rate contractor. - Feb 02, 2009 in Stevensville, MD

    Additional Comment
  • Joe Guy and his supervisor., I cannot remember his name. One time I talked to him because I could not reach Joe, and he was super. Also, the receptionist knew exactly who I needed to talk to, never got it wrong, and my questions were promptly answered. They met and exceeded my expectations in every way, and I am a hard guy to please. - Feb 27, 2010 in Springfield, VA

    The installers were exceptional, they did a wonderful job. - Jan 04, 2010 in Bethesda, MD

    Everyone was equally as attentive to our needs and the installers and everyone was incredible. - Nov 17, 2009 in Chester, MD

    Everybody was great; the sales rep Scott was great. Robbie was good, too. The man who came to measure was great. The installers were awesome. Everyone was very professional and knowledgeable. - Nov 12, 2009 in Alexandria, VA

    The installation team was absolutely fabulous--two brothers--I would consider them artisans. They were truly professional. - Nov 12, 2009 in Alexandria, VA

    The salesman was absolutely wonderful--the last guy who came over to make sure things were together--just absolutely marvelous! - Nov 10, 2009 in Churchton, MD

    Everyone I dealt with was knowledgeable, polite, efficient. My experience with the entire staff was a positive one. - Nov 08, 2009 in Silver Spring, MD

    The installers were amazing. They worked quickly and very well. Truly they went above and beyond the call of duty. I even asked them to caulk a few places and they did it instantaneously and happily. - Nov 04, 2009 in Landover, MD

    Pretty much everyone I dealt with. They were all extremely professional and polite. - Nov 04, 2009 in Falls Church, VA

    The installation crew was very pleasant, neat, professional, and happy. They were singing while they worked. - Oct 21, 2009 in Springfield, VA

    The installation crew was very professional and helpful. They did a really good job. - Oct 15, 2009 in College Park, MD

    The salesman was perfect, he was very professional and I could tell he really cared about his job. - Oct 15, 2009 in Westminster, MD

    The salesman was very knowledgeable and enthusiastic about the product and his employment with Thompson. - Oct 13, 2009 in Silver Spring, MD

    The head of installation was very professional and helpful. I thought he did a great job. - Oct 12, 2009 in Fairfax, VA

    They have all done a good job. The installation crew did an excellent job. - Sep 24, 2009 in Damascus, MD

    Everyone at Thompson Creek went above and beyond the call of duty. - Aug 29, 2009 in Columbia, MD

    The installers were awesome! - Aug 05, 2009 in Silver Spring, MD

    Our salesperson was very good and the crew that was here was also very good. They cleaned up very well and it was a really nice job. - Feb 21, 2009 in Huntingtown, MD

    Everyone was great. They were all very nice. - Feb 17, 2009 in Washington, DC

    Everybody I dealt with was really good. - Feb 12, 2009 in Alexandria, VA

    you did an excellent job - Feb 10, 2009 in Rockville, MD

    The installers. They took their shoes off before walking through the house. Very impressive! - Feb 08, 2009 in Washington, DC

    Recognize Excellence
  • Honestly, this is the best transaction I have ever had, So I don't know how I could make it better. - Feb 27, 2010 in Springfield, VA

    Well they did a really good job. - Nov 13, 2009 in Springfield, VA

    They didn't fall short of my expectations. I was very pleased with the work they did. - Nov 05, 2009 in Fort Washington, MD

    They didn't fall short of any expectations. - Oct 07, 2009 in Riverdale, MD

    I've got no complaints, they didn't fall short anywhere. - Aug 14, 2009 in Bowie, MD

    They did not fall short in any areas. - Feb 21, 2009 in Huntingtown, MD

    They did not fall short of any of my expectations. - Feb 21, 2009 in Stevensville, MD

    exceeded my expectations - Feb 02, 2009 in Silver Spring, MD

    Area For Improvement
  • I was most satisfied that I was always able to call and reach somebody when I had a question, and they replied promptly. - Feb 27, 2010 in Springfield, VA

    I was really satisfied with the whole thing. Everything was done in a timely manner and everyone was very knowledgeable. The product does exactly what they said it would do. As soon as my windows went up, the draft disappeared. - Feb 01, 2010 in Washington, DC

    The whole process was simple, and friendly people to deal with and the workers went above and beyond in their clean up and attention to detail. - Jan 06, 2010 in New Windsor, MD

    They responded when they said they would, and arrived when they said they would - Jan 04, 2010 in Woodbine, MD

    1. Cost and value 2. On time - Jan 03, 2010 in Derwood, MD

    I liked the fact that I knew whom to contact with questions at each point of the process. I also liked the fact that the whole process is local--sales, manufacture, installation and follow-up service. I didn't feel like I would fall between the cracks. - Dec 23, 2009 in Bethesda, MD

    the crew was knowledgeable, kind, considerate, and most helpful. Their skill and speed getting the job done was first class. Great crew and well pleased with the results - fast, clean, helpful. Just great. - Dec 23, 2009 in Herndon, VA

    Everyone is so responsive; everyone was punctual; the product is excellent. - Dec 23, 2009 in Springfield, VA

    The turn around from the time of measurement to installation was quicker than what i thought it would be. I know they make their windows here in Maryland, but it was still very quick. - Dec 21, 2009 in Burke, VA

    They are a quality company with a quality product. - Dec 21, 2009 in Alexandria, VA

    I was very, very concerned that my house was going to be a mess, I even anticipated having to completely repaint my interior walls after they were done. However, they didn't leave me with a single thing to do. They cleaned everything up, there were no dings on the walls at all. That was really terrific. - Dec 18, 2009 in McLean, VA

    All the personnell at Thompson Creek we have dealt with have been friendly, Knowledgable. The entire experience was a pleasure. - Nov 23, 2009 in Centreville, VA

    Very professional and responsive to needs. Excellent customer service. You really care about the customer. - Nov 18, 2009 in Silver Spring, MD

    Actually, we like the fact that they were very accommodating to our schedule, their workmanship was excellent, they cleaned up and there was no mess at all, it was a very pleasant experience. - Nov 17, 2009 in Chester, MD

    Love the product - loved the whole process, from quote through installation and follow-up. - Nov 16, 2009 in Fairfax, VA

    Their professionalism and the workmanship. - Nov 14, 2009 in Fairfax Station, VA

    I was satisfied with the speed of the work and clean up and the efficiency. - Nov 13, 2009 in Springfield, VA

    The finished product is such a change and we're really happy. - Nov 12, 2009 in Alexandria, VA

    The windows themselves are absolutely fabulous. They have a very good product. - Nov 12, 2009 in Alexandria, VA

    Apparently they knew what they were doing. They have instilled a lot of trust on my part. - Nov 12, 2009 in Springfield, VA

    They did very nice work and it was timely and they were punctual. They did what they said they would do. - Nov 10, 2009 in Mechanicsville, MD

    The quality of the work they did, it looks a lot better and they did a really good job and walking me through it when they got here, everything went the way they said it would. - Nov 10, 2009 in Waldorf, MD

    I was most satisfied with their quality product. - Nov 10, 2009 in Alexandria, VA

    The windows are wonderful; even before waiting to "see results" on our power bill, the cold, drafty feeling that our upstairs bedrooms had is completely gone! Everybody we have dealth with has been very friendly. - Nov 10, 2009 in Great Falls, VA

    All of the windows are beautiful, I love them and I have had lots of compliments from neighbors. - Nov 10, 2009 in Bowie, MD

    Everyone was professional and competent. They were flexible in scheduling the work. - Nov 10, 2009 in Chantilly, VA

    The energy saving. - Nov 07, 2009 in Columbia, MD

    I liked the explanation of the product and the demonstration of how it compared to other products. Also the clean-up and the installation. - Nov 07, 2009 in Falls Church, VA

    No pressure sales person. Great product. Best work ever done on my house. Installation crew knew how to do the work and the quality of thier work showed that they really cared about the quality of their work/ - Nov 06, 2009 in Gaithersburg, MD

    Install crew. I expected the sales crew to be professional so it was good to see that the company extended the level of professionalism to the install too. - Nov 05, 2009 in Washington, DC

    The installation was done properly and very professionally. Their technicians were superb. - Nov 04, 2009 in Landover, MD

    They are knowledgeable, punctual, and professional. They said exactly what they said they are going to do. - Nov 02, 2009 in Silver Spring, MD

    The installation crew was timley and very professional - Oct 21, 2009 in Severna Park, MD

    Just a good job overall, particularly the cleanup. - Oct 21, 2009 in Greenbelt, MD

    I was most satisfied with the ease of scheduling the installation. - Oct 17, 2009 in Waldorf, MD

    Professionalism and customer service. - Oct 16, 2009 in Silver Spring, MD

    The employees are customer focused. - Oct 13, 2009 in Kensington, MD

    I am most satisfied with the quality of the installation and the team who installed the window. - Oct 12, 2009 in Odenton, MD

    The staff and installation crew were very easy to work with. - Oct 10, 2009 in Washington, DC

    The responsiveness of the company - Oct 10, 2009 in Vienna, VA

    We love the double lifetime guarantee. The quality is great. The salesperson and the installer both did a phenomenal job. - Oct 07, 2009 in Washington, DC

    The customer service dept. is very nice and polite. In general everyone that I have dealt with has been very nice. - Oct 06, 2009 in Sterling, VA

    The quality of the work. It is a big difference. I could tell the difference right away. - Oct 05, 2009 in Silver Spring, MD

    I am very satisfied with the overall experience. The windows look great! - Oct 05, 2009 in Clarksburg, MD

    Price and quality of work. My home looks new. Do not have buyer's remorse. - Sep 25, 2009 in Baltimore, MD

    The product is very good. We are very satisfied with the product. Also, the customer service has been excellent. - Sep 24, 2009 in Damascus, MD

    All personal contacts were friendly and seem to put the customer first. - Sep 22, 2009 in Gaithersburg, MD

    I was most satisfied with the ease in setting up the initial sale. - Sep 18, 2009 in Mount Airy, MD

    They are a very professional company. - Sep 17, 2009 in Manassas, VA

    I am satisfied with the visit we had from the representative. He had a lot of good materials to show us a and excellent demonstrations. He was very personable and helped us through the information quickly and gave us all of the information we wanted. - Sep 05, 2009 in Herndon, VA

    The whole Thompson Creek experience is exceptional; the staff and workers are very well trained. - Aug 31, 2009 in Rockville, MD

    Overall, their courtesy. - Aug 27, 2009 in Stevensville, MD

    The overall end product was exactly as i expected. - Aug 26, 2009 in Ijamsville, MD

    The quality, worj\workmanship, and the staff. Everything was top notch and perfect. I'm actually going to be calling you guys for a front door. I love Thompson Creek. - Aug 25, 2009 in Herndon, VA

    The quality of the product, the customer service, and overall the crew was very good. They really knew what they were doing. - Aug 25, 2009 in Arlington, VA

    I was very pleased with the manner in which the representative came out and explained, in detail, the materials and the work that was to be done. Also the crew did a good job explaining and installing the gutters.. - Aug 19, 2009 in Arnold, MD

    We were highly impressed with the project manager. They were so quiet when they worked, we were able to conduct business inside the house. - Aug 06, 2009 in Manassas, VA

    Their attention to detail and safety. - Aug 06, 2009 in Fairfax, VA

    All the people we interacted with provided good customer service and acted professionaly. - Aug 06, 2009 in Potomac, MD

    The installation team was wonderful. They worked as a smooth machine and where so quiet that we were able to move through our day on the computer and phone. The clean up was wonderful.The salesman was well informed. Every individual we talked with on the phone was so nice. - Aug 04, 2009 in Manassas, VA

    Management, professionalism, expertise, done correctly first time without having to micromanage at all, excxellent product and workmanship, customer friendly workers. Matt Bonkowski, Senior Project Manager will rise to excellence in any high level Management position. - Aug 04, 2009 in Rockville, MD

    Area Of Satisfaction
  • It was recommendations from the man who painted the inside of my house. Also, the advertising campaign on the radio is solid and one of the best. They did everything that they said they would do on the radio. - Feb 27, 2010 in Springfield, VA

    The product was superior and they are local. - Jan 06, 2010 in New Windsor, MD

    marketing as reputable and honest, promise of superior customer service and product, double lifetime warranty, guarantee of proper product function and service in the case of improper function. - Dec 20, 2009 in Lutherville Timonium, MD

    We liked the product and the price was good. - Dec 18, 2009 in Fairfax, VA

    We went to the Open House and were impressed with the factory and their local commitment - Dec 17, 2009 in Rockville, MD

    Value for the money and reputation. - Dec 16, 2009 in Elkridge, MD

    Good product at the right price. - Nov 23, 2009 in Washington, DC

    One-stop shopping - you guys make it, you install it, you back it, etc. - Nov 16, 2009 in Fairfax, VA

    The fact that it was a local family-owned company, good reputation, and good quality. - Nov 12, 2009 in Alexandria, VA

    My husband researched it very carefully and all of the reports were so glowing that we decided to proceed with Thompson. - Nov 12, 2009 in Alexandria, VA

    The windows needed to be done and he caught me at the right time. The salesman did a very good demonstration of the product. It looked like a good product. I have been very satisfied with the product, everything has worked like it was supposed to. - Nov 10, 2009 in Mechanicsville, MD

    Their product quality. - Nov 10, 2009 in Alexandria, VA

    Their product looked much better than the others I saw. - Nov 10, 2009 in Waldorf, MD

    See above; I'd heard some testimonials (yes, some on the radio, but also friends at work), which made me call them. Their manner and behavior during the information / sales visit was really what settled it for us. There are many companies making good-quality windows, some cheaper, some more expensive; but there is great value for us in working with a company that can give us a good buying experience. - Nov 10, 2009 in Great Falls, VA

    reputation; returned calls in a timely manner, came when scheduled - Nov 10, 2009 in Rockville, MD

    reputation, quality - Nov 10, 2009 in Crofton, MD

    I had heard from others the quality of the work and the fact they are a local company plays a role. - Nov 06, 2009 in Landover, MD

    Quality of the product. - Oct 15, 2009 in College Park, MD

    The quality of the window. - Oct 13, 2009 in Kensington, MD

    They're a local vendor. - Oct 13, 2009 in Sykesville, MD

    Door to door solicitation prompted us to do reseach and feel confident we were getting a quality product from a reputable company at a fair price. Also, the warranty feature was very attractive, especially for our home's resale value. - Oct 13, 2009 in Elkridge, MD

    The total value. The one stop shop and the warranty. - Oct 12, 2009 in Springfield, VA

    Good reputation, good pricing. - Oct 12, 2009 in Odenton, MD

    The first time we used them was because of a recommendation. Their price is competitive. Most places don't rebuild the insides of old wooden window frames and you guys do. You are doing more construction inside of the window than most places will do and that is why we went with you. - Oct 12, 2009 in Alexandria, VA

    A recommendation from a friend. - Oct 10, 2009 in Washington, DC

    Recommendation from neighbors, and also that it was a local company. - Oct 08, 2009 in College Park, MD

    When I first chose Thompson Creek a few years ago, it was reputation and after dealing with them it was the people and the product. - Oct 06, 2009 in Sterling, VA

    Reputation, Price, and Product. Also the interaction with Matt and the salesperson. - Oct 05, 2009 in Herndon, VA

    They manufacture on site. They are a local company. - Oct 03, 2009 in Falls Church, VA

    The product. I will recommend Thomas Creek to others. - Oct 03, 2009 in Gaithersburg, MD

    Price and reputation. - Sep 30, 2009 in Annapolis, MD

    I chose them because of their product. - Sep 26, 2009 in Laurel, MD

    The Reputation. - Sep 18, 2009 in Fort Washington, MD

    Reputation, Product - Sep 09, 2009 in Rockville, MD

    because the neighbor had researched a lot of companies, gotten estimates, and thought this one was the best, so I listened to her. - Sep 08, 2009 in Fort Washington, MD

    reputation, product quality - Sep 01, 2009 in Alexandria, VA

    Product and Price. - Sep 01, 2009 in Crofton, MD

    I have heard that it is quality work and i always wanted to go with you guys in Virgina. So a strong Recommendation. - Sep 01, 2009 in Reisterstown, MD

    We had worked with Thompson Creek before, so their reputation and quality of work. - Aug 27, 2009 in Stevensville, MD

    The product! - Aug 26, 2009 in Forest Hill, MD

    Reputation - Aug 26, 2009 in Rockville, MD

    recommendation by neighbor - Aug 26, 2009 in Cheverly, MD

    We had a neighbor who used them and we had someone else who worked on the gutters before and we weren't pleased with their work, so we went with Thompson Creek this time. - Aug 25, 2009 in Fairfax, VA

    We saw their work and asked about them. Our neighbors loved them and so we checked them out for ourselves and we love them too. - Aug 25, 2009 in Herndon, VA

    They seem to have a very good reputation and I like dealing with companies who stand behind their product and go out of their way to see the customer is happy. We're very happy with everything they've done so far. - Aug 20, 2009 in Bowie, MD

    We chose Thompson Creek based on the quality of the product. Our neighbors got their windows done and we were very impressed with the quality and appearance of the windows. We especially like the lifetime guarantee. - Aug 20, 2009 in Herndon, VA

    I did a lot of research and was pleased with the way they constructed their product. I also liked that they were a local company. - Aug 17, 2009 in Springfield, VA

    I've known about Thompson Creek for some time now just from living in the area and knew you were a reputable company, and after one of my coworkers purchased windows through Thompson Creek, it seemed like an option to look into. We also know that we bought an exellent product. - Aug 16, 2009 in Burke, VA

    I had heard well of Thompson Creek from Chris Core and Andy Parks on the radio. After my meeting with your representatives, and after having my windows installed, I understand why they speak so highly of this company. - Aug 14, 2009 in Springfield, VA

    I chose Thomson Creek because of their reputation of high quality products. - Aug 13, 2009 in Arnold, MD

    We first learned of Thompson Creek at a Home Show in Annapolis. We were very impressed with the quality of the windows, and learned that every aspect of the company was marked by similar quality. - Aug 12, 2009 in Annapolis, MD

    Reputation, Price - Aug 11, 2009 in Upper Marlboro, MD

    Reputation and product quality. - Aug 06, 2009 in Bowie, MD

    Reason For Choice
  • And I already have! - Feb 27, 2010 in Springfield, VA

    Salesperson Recommendation
  • 5 they did an incredible job. - Nov 17, 2009 in Chester, MD

    I would give them a five if I could. - Nov 04, 2009 in Landover, MD

    Absolutely. - Nov 03, 2009 in Olney, MD

    Very much so. - Nov 03, 2009 in Stevensville, MD

    They did a great job on clean up. - Oct 13, 2009 in Kensington, MD

    They cleaned up after themselves wonderfully, it was cleaner after they left. - Sep 01, 2009 in Reisterstown, MD

    Installation Crew Cleaned Job Site
  • The other company we contacted came across with an immediate, strong "hard sell" approach that really turned us off. One of the things that really made us go with Thompson Creek was the sales / information approach not being so confrontational. Much of the credit directly goes to Josh Odell; but it seems that he was also reflecting the philosophies of the company in general, which is a very good sign! - Nov 10, 2009 in Great Falls, VA

    Estimates From Competitors
  • I'll recommend them if anyone is in need of their services. - Oct 13, 2009 in Sykesville, MD

    Not now, but anyone that I speak with, I tell them how much I like Tompson Creek - Oct 06, 2009 in Sterling, VA

    Not at the moment. I would definitely recommend the company for anyone that is interested in buying windows. - Sep 28, 2009 in Temple Hills, MD

    I have had a couple of neighbors come and view the product and we are still keeping the sign out and we are so satisfied with it we cannot help but tell people about it. - Aug 26, 2009 in Ijamsville, MD

    Current Referrals
  • Absolutely, we are very satisfied. - Oct 12, 2009 in Fairfax, VA

    Work Done Right
  • I already have. Anytime someone mentions that they need new doors or windows I immediately tell them about Thompson Creek. - Sep 21, 2009 in Halethorpe, MD

    Yes and we have already recommended them to others. - Sep 18, 2009 in Potomac, MD

    I already have. - Sep 11, 2009 in McLean, VA

    Recommend Builder
  • I knew immediately that I was going to do business with Thompson Creek. The representative was extremely patient with us, and fully explained the process to us. - Aug 14, 2009 in Springfield, VA

    Salesperson Knowledge
  • Finally found a contractor whose crew respects others property, i.e. trees and shrubs.We also have a sweet lovable cat that is 17 years old and does not feel well all the time. Your employees were extremely careful while going in and out of our house taking care to make sure she did not get out. Thank you for taking such care.If you care enough about our cat, we know you cared enough to do a great job! You did a great job! - Aug 12, 2009 in Lutherville Timonium, MD

    Job Site
  • on time and within estimates and uniformed installers ...... a big plus! - Feb 02, 2009 in Silver Spring, MD

    Problem Resolution