Member Report:
68 Responses
Response Rate:
66.0%
Dates:
08/22/2008 - 07/13/2010

In this report, The Brush's End has published all ratings for the following selected questions that were provided by customers surveyed since August 2008. Since then, 68 out of 103 customers responded to a GuildQuality satisfaction survey, with the most recent response in July 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 97.8%
    Salesperson Listening Skills
  • 97.8%
    Field Staff Clean-up
  • 93.7%
    Recommend Member
  • 93.3%
    Overall Satisfaction Expectations
  • 95.5%
    Overall Satisfaction Use Us Again

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Clean & Safe
  • 100%
    Construction Quality
  • 93.3%
    Employees & Subcontractors
  • 98.0%
    Field Staff Knowledge
  • 98.0%
    Field Staff Neatness
  • 97.9%
    Office Helpfulness
  • 100%
    Value

Customer comments selected by the member for inclusion in this report

  • I think it was handled in a very professional manner. It was delivered on time and on budget. No complaints. - Jul 16, 2010 in Stamford, CT

    The job was done the way they promised. - Jul 09, 2010 in Brookfield, CT

    I was very satisfied. The minor stuff at the end they followed up on right away. - Jul 08, 2010 in Trumbull, CT

    I had a great experience and would not hesitate to recommend a customer or client to The Brush's End in the future. - Mar 15, 2010 in Weston, CT

    General Comments
  • The people were all professional, helpful, and very responsive to any questions or needs we had. - Jul 16, 2010 in Stamford, CT

    I didn't have to stand over them and watch them. They came and did their job. If I went of to work they cleaned up and did what they had to do. - Jul 09, 2010 in Brookfield, CT

    The company hires craftsmen who are skilled and are conscientious about the job they're doing. Although there were a lot of different people involved, everyone showed up on time and the job went very smoothly. - Jun 28, 2010 in Bethel, CT

    I liked that every day work was being done. It was being carried out as quickly as possible. The quality of the work was very good. - Jun 08, 2010 in Stamford, CT

    The people that were assigned to do the work in the house. They were skilled, communicative, neat, friendly, and helpful. - Jun 02, 2010 in Stamford, CT

    The workmen were very respectful and nice. - May 14, 2010 in Stratford, CT

    Someone was always there when there was a problem and I called. - May 13, 2010 in Danbury, CT

    They accommodated my schedule. - Apr 23, 2010 in Redding, CT

    They were very responsible about budget. Did a good job working within our budget. - Apr 19, 2010 in Redding, CT

    The creativity and knowledge of Barry and Teela in designing the project and listening to our needs. We iterated several times and I always felt that they were taking our feedback into account while providing their professional opinions and suggestions.The field staff, particularly Paul, Harry, Pat and Mike are a pleasure to work with. - Apr 06, 2010 in Danbury, CT

    I enjoyed most receiving their thoughtful and practical advice on how to achieve what I was looking to do, how to be sensible about the budget, and where to spend money. - Mar 15, 2010 in Weston, CT

    I got something done that I'd been wanting done for 5 years. - Jun 16, 2009 in Danbury, CT

    They helped me pick my design and they did a very good job installing it. - Jun 01, 2009 in Monroe, CT

    General Most Enjoyable
  • I think everything was very positive. I had nothing negative. Other than the disruption of our house, but that wasn't their fault. - Jul 16, 2010 in Stamford, CT

    Nothing. - Jun 08, 2010 in Stamford, CT

    General Enjoy Least
  • I think they did a great job. Once again, I have no complaints. I don't know what they would have done any better. - Jul 16, 2010 in Stamford, CT

    Keep up the good work. - Mar 15, 2010 in Weston, CT

    General Improvements
  • Barry did a good job. I didn't get to know them all by name, but they all did good. I had a good experience with the whole crew. They were all polite and respectful. - Jul 09, 2010 in Brookfield, CT

    Diane the Salesperson and the Project Manager as well. Both of them were very attentive and professional. They went out of their way to make sure I was taken care of. - Jul 08, 2010 in Trumbull, CT

    All the workmen are great. They did their work on time and related well. They were serious about their work and did a high quality job. - Jun 08, 2010 in Stamford, CT

    All of the staff were courteous, considerate and respectful. I can't just name one person. Our project was clearly a team effort. Everyone was professional and pleasnt to work with. - May 12, 2010 in Trumbull, CT

    The 2 guys that worked on my project. They were wonderful! - May 27, 2009 in Newtown, CT

    General Recognition
  • The overall quality exceeded my expectations. - Mar 12, 2010 in Easton, CT

    Overall Satisfaction Expectations
  • They did an awesome job. - May 11, 2009 in Wilton, CT

    Salesperson Attention To Detail