The Alexander Group
www.alexandergroup.net
5020 Nicholson Ct, #200 A
Kensington, MD 20895
(301) 230-3040
Likely to Recommend
100%
Communication
100%
Construction Quality
100%
Value
100%
Comment Additional Comment Silver Spring, MD Jan 11, 2008

I know that the Alexander group is known for big jobs, and I was a tiny job and they still took care of me. I am absolutely pleased.

Comment Additional Comment Laurel, MD Jan 09, 2008

It was great to have a professional group of people support my needs. Thank you!

Comment Additional Comment Bethesda, MD Apr 09, 2007

We were very pleased with the quality of the work, we've tried other contractors, and they are by far the best in every aspect.

Comment Additional Comment Urbana, MD Apr 09, 2007

I was very happy with eveything they did, they were on time, on budget with everything they did and we are very pleased.

Comment Additional Comment Bethesda, MD Apr 09, 2007

We have recommended them many times. They know we love them, we are actually using them again right now. They are fantastic and we have given them references to others who called us. We told others about how at times they were even more perfectionist than we were. They made it easy as could be.

Comment Additional Comment Washington, DC Apr 09, 2007

It exceeded our expectations, we were happy in that regard, we were very happy with the whole process and extremely pleased with the results.

Guildmember since 2007

As a GuildQuality Guildmember, The Alexander Group relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of The Alexander Group in Bethesda, MD; Silver Spring, MD; Potomac, MD; Washington, DC; Rockville, MD; Kensington, MD; Oxon Hill, MD; Laurel, MD; Montgomery Village, MD; Alexandria, VA; and 2 other cities in Maryland.

In this report, The Alexander Group has published a summary of the customer feedback they've received since they joined GuildQuality in May 2007. In that time, 27 out of 37 customers (73%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2011.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.

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