Member Report:
34 Responses
Response Rate:
91.9%
Dates:
09/24/2008 - 04/10/2010

In this report, Tabor Design Build has published all ratings for the following selected questions that were provided by customers surveyed since September 2008. Since then, 34 out of 37 customers responded to a GuildQuality satisfaction survey, with the most recent response in April 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 96.9%
    Easier Than Expected

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Employees & Subcontractors
  • 93.9%
    Budget
  • 97.0%
    Communication
  • 90.9%
    Clean & Safe
  • 100%
    Expertise
  • 100%
    Professional & Organized
  • 100%
    Punchlist
  • 97.0%
    Trust
  • 97.0%
    Schedule
  • 97.0%
    Value
  • 97.0%
    Construction Quality

Customer comments selected by the member for inclusion in this report

  • Steve and Joe were absolutely fabulous in the way they went the extra mile to make us happy. We had great trust in them. - Apr 10, 2010 in Silver Spring, MD

    I think Steve and Joe were excellent. - Jan 19, 2010 in Rockville, MD

    Don, our lead carpenter, did an excellent job. - Dec 11, 2009 in Montgomery Village, MD

    We appreciate John's insightful suggestions and technical expertise. Peggy was great with the design and help with selections and color. Both Steve and Joe were a pleasure to work with on a day-to-day basis and quality of workmanship was great. Technical expertise for everyone involved with the whole project was really good including Tabor staff and subcontractors. - Nov 01, 2009 in Rockville, MD

    It was nice that John (the owner of the company) was willing to take the time to be with us through both the design and the construction phases of the project. It was very reassuring to have him there, knowing that he cared, as we watched our "old" house go through the demo process, and then come back to life. Peggy was very helpful in the design of our new home. She has a "good eye" for color and style, and she made sure to try to keep us within budget while still making the design look great. Joe Kucha was the steadying influence on a daily basis at our house. He was very reliable and you always knew you had someone there who was committed to the process. - Oct 02, 2009 in Potomac, MD

    The carpenter on my project - Steve Bonaiutti - did outstanding work. As stated above, the detail and workmanship that went into the installation and finishing of the cabinets was the most impressive part of the whole job. High quality cabinets will look only as high-end and high-quality as the finishing details and overall quality of installation. In this case - the cabinets look great ! - Aug 20, 2009 in Silver Spring, MD

    Both the project manager and the lead carpenter were very gracious and helpful. They kept us up to date as to what was happening each day. They were committed to finishing the project. They made the project so smooth for us. Also, I couldn't have gotten through the design process without Peggy, the consultant. She hit the nail on the head with every suggestion she made. - Jan 20, 2009 in Silver Spring, MD

    Employees/Trade Contractors
  • The communication with Joe Sherrick and Peggy Card as we went through a major renovation while we were still living overseas was exemplary. It could not have been better. - Feb 04, 2010 in Bethesda, MD

    Communication
  • We were highly satisfied with the entire process, from the initial meeting with John Tabor and Joe Sherrick at our house, through the design phase with Peggy Card, and throughout the construction phase managed by Joe Sherrick and led by Joe Kuchma. - Feb 04, 2010 in Bethesda, MD

    Tabor design and build is very organized and very professional. - Jan 19, 2010 in Rockville, MD

    I was most satisfied with the overall quality of the job they did. - Dec 11, 2009 in Montgomery Village, MD

    We are very happy with the final project. Our home looks exactly like the computer-generated pictures they prepared for us during the design process. John and Peggy are very detailed. A lot of work went into the design process, which directly resulted in the final product meeting our expectations. - Oct 02, 2009 in Potomac, MD

    Two areas: (1) The attention to detail with respect to finishing the cabinets resulted in a professional and high quality installation. (2) The new wood floors in the kitchen flow seamlessly into the old wood floors in the dining room and were all refinished to match perfectly. - Aug 20, 2009 in Silver Spring, MD

    I was satisfied with everything. In particular, with the overall professionalism of the staff that worked on the project. - May 02, 2009 in Potomac, MD

    I was really happy with the way their design translated into actuality. I was happy with the design assistance I got, and the fact that everything worked out so beautifully. And the work is topnotch. - Jan 20, 2009 in Silver Spring, MD

    Demolition and prep for new yard appointments; "just in time" delivery of components (fence, shed, flag stone) that were all nearly installed as/when received in real time. This is a real testiment to Tabor's skill in scheduling and coordinating work between suppliers, his sub contractors and Tabor personnel. An additional point is appreciation for Tabor's flexibility in making reasonable and minor adjustments to the "plan" when faced with unexpected obstacles. - Dec 22, 2008 in Silver Spring, MD

    Area Of Satisfaction
  • The actual outcome of our project was very much to our satisfaction. It was higher than my initial expectation when we started the down the road on our remodeling project. However, after my initial meetings with Tabor Design Build I came to expect a very high quality project outcome and that is how it turned out. - Feb 04, 2010 in Bethesda, MD

    It is lovely and an efficient and usable space. The kitchen is great and Tabor was great to work with. - Sep 10, 2009 in Landover, MD

    The new kitchen is everything I dreamed it would be now that it is open to the dining room and considering the new cabinets, lighting, wood floors, granite counters, and glass tile backsplash. - Aug 20, 2009 in Silver Spring, MD

    It met all of my expectations and they were high. - May 02, 2009 in Potomac, MD

    It went beyond my expectations. The house actually looks like they said it would during the design process. It looks better. - Jan 20, 2009 in Silver Spring, MD

    Expectations Met
  • Our third time with Tabor. We would not hesitate to work with him again. - Dec 22, 2008 in Silver Spring, MD

    We like John a lot and have used his company a couple of times. The first project was about fifteen years ago. Then we used them on another about five years ago. Their work is very good work, John's a good guy to work with and his people are really good. The quality of staff is good and you get something really solid at the end of the day. They may not be the cheapest, but you get good value for your money. - Sep 24, 2008 in Washington, DC

    Additional Comment
  • The cost was what they said it would be to begin with. - Nov 22, 2008 in Darnestown, MD

    Budget
  • The contractors did a superb job at keeping the construction site clean and safe. I consider this a big bonus. - Sep 24, 2008 in Laurel, MD

    Clean & Safe
  • I had good expectations going in and they lived up to them. - Sep 24, 2008 in Washington, DC

    Easier Than Expected