They were very good. They came out and did what they said they would do.
Member Profile
9 Good Reasons Why to Buy From Sun Home Improvement Read more
* Our crews are efficient, knowledgeable and dedicated to building the very best possible job for our customers. * Our jobs are kept neat and clean from start to finish. * You will always be treated with honesty and respect from our entire staff. * We communicate with you on a daily basis to be sure you understand what is being done and why. * We build our job based on our contract with you and will never take short cuts. Your decision and approval is mandatory for all changes. * The contract price for your work is guaranteed. * Family owned with 25 years experience, licensed and insured. * We start and complete our jobs on schedule. * 10 YEAR Workmenship Warranty. * #1 Rated for Customer Satisfaction!
We can sum up our business philosophy by saying "A higher standard of remodeling "
GuildQuality Partner Affiliations Pella Certified Contractor
Affiliations
GuildQuality
ENERGY STAR
Pella
CertainTeed Master Craftsman
Customer Feedback Summary
Recent Reviews & Published Comments
The installation job and clean-up are very good
The personal touch and contact was great.
They did what they said they were going to do and everything matched.
The quality of the crew and how they did the job. You wouldn't even know they were in the house.
I was most satisfied with the representative. He was very professional and businesslike. He was well informed.
They were friendly and professional, Not pushy at all.
They were very helpful.
Both the Window and Siding crews did an excellent job.
They did a very nice job. We still have half of the windows in the house that need to be done. So we'll be calling SHI to finish those.
Everyone did a nice job. Jim was very thorough. He was very good at explaining things. The installers did a very good job as well.
Their employees, their quality and professionalism.
Jim and our lead crewman, Ryan or Brian, who was very helpful talking with me on a daily basis.
Jim's responsiveness, dealing with the owner and not just an estimator, that really made the difference.
I think they explained the options well and gave some recommendations based on their experience and that helped us with our decision.
I was most satisfied with Dave, himeself. He was very good with communicating and very professional. He did sick to the schedule. They started earlier than anticipated. The workers were respectful.
Dave knew what he was doing, he wasn't just salesperson, he knew the technical aspects of all of the products.
Sun Home Improvement and Jim Voepel are worth noting for their straight forward and honest approach to conducting business. The work is very will done and Jim cares about his product. Price is always a major concern and Jim will offer the best price the first time with no need to haggle or stop back. When time is an issue for everyone, this is greatly appreciated.
Communication before, during, and immediately following the job. We always have so many questions which need to be answered. The application of the roofing system was performed well. The attention to detail on the "cutting in" (into the brick) of the flashing and subsequent caulking was well done. The double wrapping (with Tyvek) on the chimney box rebuild was not expected.
I was satisfied with the overall process.
I was very satisfied with the description of what was offered and with Jim's recommendations. Everything he said regarding the time line was right on.
Jim did a good job of explaining the products he had. He was also good about listening to what I was looking for.
They were great! We were really satisfied. In fact, we've got another window coming this week.
I don't think that they could have done anything better than they did - I was very satisfied with the job.
The installers in general, they were a pleasure to have around.
Professionalism and quality was great!
They were all very good. From the guys who installed it to who I had to deal with for the ordering.
I appreciated that it wasn't a hard sell. I also appreciated the job that they did. They did a good job and kept it clean.
This is the second time I have used Sun Home Improvement. The first time was for complete window replacements in our home. Personnel are top notch. Installation workers are the best anyone would want.
Guildmember since 2010
As a GuildQuality Guildmember, Sun Home Improvement relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Sun Home Improvement in Plymouth, MI; Northville, MI; Livonia, MI; Canton, MI; Beverly Hills, MI; Ann Arbor, MI; Westland, MI; Fenton, MI; Novi, MI; Ypsilanti, MI; and 10 other cities in Michigan.
In this report, Sun Home Improvement has published a summary of the customer feedback they've received since they joined GuildQuality in June 2010. In that time, 36 out of 51 customers (71%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2011.
Recent Activity
Sun Home Improvement received feedback from a customer in Canton, MI.
Sun Home Improvement received feedback from a customer in Highland, MI.
