- Member Report:
- 761 Responses
- Response Rate:
- 70.9%
- Dates:
- 12/31/2007 - 03/03/2010
In this report, SummerHill Homes has published all ratings for the following selected questions that were provided by customers surveyed since December 2007. Since then, 761 out of 1073 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Area Of Satisfaction
I was most satisfied with their customer service. They kept on top of things. - Sep 28, 2009 in Palo Alto, CA
The layout is fantastic. Dealing with Marty was also phenomenal. He is very helpful and always quick to respond. - Aug 05, 2009 in South San Francisco, CA
They were very professional from beginning to end. The process went remarkably smooth. - Jul 24, 2009 in South San Francisco, CA
I was satisfied with the customer service. The staff is very courteous. I felt that they went above and beyond to make it a nice buying experience. - Jun 20, 2009 in San Bruno, CA
Customer service was quite good and exceptional - Jun 11, 2009 in Palo Alto, CA
We're satisfied with the professionalism of the staff and workmanship of the house. - May 28, 2009 in San Bruno, CA
Summerhill, Adam and Barb were outstanding. It was a great experience and one I would highly recommend. They worked with us to get into a home we wanted, assisted us with obtaining a loan given the difficult loan conditions and stayed with us every step of the way. - May 19, 2009 in San Jose, CA
1. Diana Coykendall has been exceptionally helpful, professional, courteous, and friendly. Working with her made the process seem extremely simple. 2. The general appearance of the buildings, the landscaping, layout of interior of homes, modern upgrades etc. were extremely important in my decision making to purchase the property. - May 15, 2009 in San Jose, CA
There came a time where I had given up hope and the SummerHIll team encouraged me and found a way to make it work! - Mar 25, 2009 in San Jose, CA
The professional way they handled any problems that came up. - Mar 23, 2009 in San Jose, CA
The staff at the summerhill homes were awesome. There are many similar projects out there, and I have looked a lot of them, however, it was the summerhill homes staff really helped me made my decision. - Mar 20, 2009 in San Jose, CA
Everyone was very easy to work with. - Mar 05, 2009 in San Jose, CA
everyone who are involved with our process has been above and beyond on what we expected. i know that summerhill will keep continuing giving its highest level of service for many years to come. we are very please with diana and all her help on getting us into our home. we love it and will continue to help refer every and all friends who are interested in purchasing with summerhill homes. - Mar 04, 2009 in San Jose, CA
Everybody was very professional. The home building was right on schedule. - Mar 03, 2009 in Union City, CA
The sales team is very professional and eager to make the transaction as smooth as possible. The warranty service is also very prompt and professional. The walk through team is very knowledgeable and professional as well. - Feb 17, 2009 in San Jose, CA
Just the overall process was really good, and we are very happy! - Oct 06, 2008 in San Jose, CA
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Area For Improvement
I don't think they fell short of any of my expectations. - Sep 28, 2009 in South San Francisco, CA
Overall experience was excellent - Sep 06, 2009 in San Jose, CA
In communicating work timelines and the follow through on commitments to finish outstanding work after we moved in. - Jan 27, 2009 in Fremont, CA
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Recommend Builder
Definitely I'd like to recommend SummerHill Homes to any of our friends who want to purchase a house. - Sep 16, 2009 in Fremont, CA
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Additional Comment
SummerHill Homes did an excellent job. I am a very happy customer. - Jul 23, 2009 in San Jose, CA
Diana Coykendall , Ray Reed & his team are very prompt andexceptional in making our movein and post movein supportThanks to them - May 17, 2009 in San Jose, CA
I enjoy the corner unit design of my townhome and how it is filled with natural light. I like the gradual lighting and dimming of the stairway lights. I appreciate the planned neighborhood of Rosewood with the varying building designs, park, and playground. Rosewood is not a monotonous mass of identical buildings with identical exterior paint and features. Thank you for the harmonious design. - Mar 27, 2009 in Fremont, CA
We are very happy being a part of SummerHill, and we are recommending it to all of our friends. - Mar 23, 2009 in San Bruno, CA
We're real satisfied. We highly recommend them. - Feb 19, 2009 in Union City, CA
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Recognize Excellence
As mentioned previously, Paul Stenzel is one of the best customer service people I have dealt with in a long time. Margo Mosher has been wonderful to deal with and always pleasant to speak with. She consistently directs me in the right path as a new homeowner. Thanks to both. - Jun 13, 2009 in San Bruno, CA
The interior designer (Pat?) who helped us to pick the different materials on options for the house. She has exceptionally full of knowledge about the differences of materials and have an excellent customer service even though we had tons of questions and changes. Very good in follow up on things as well. - May 15, 2009 in Fremont, CA
There are two individuals I would recognize - Steve, who is in warranty, and Debra, in the sales office. They went above and beyond the call of duty to assist me whenever I had a question or a problem. - Apr 07, 2009 in Union City, CA
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Overall Experience
I cannot believe that your 1-800 number for emergency actually works. I had sewage issue over the weekend. The warranty guy Richard showed up in an hour. This is truly exceptional. - Apr 17, 2009 in Menlo Park, CA
The sales team (Barb, Adam, Marc), Superintendent (John Gamez, who did our frame walkthrough), and our walkthrough inspector (Francisco) have all been extremely professional, helpful, and patient. The level of customer service from each employee has been excellent! We were so impressed by this! - Oct 14, 2008 in San Jose, CA
yes very personal sincere service and i am very impressed! keep this kind of customer experience and i will be with summerhill homes forever. - Aug 11, 2008 in San Jose, CA
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Change Anything
our home is perfect - Mar 04, 2009 in San Jose, CA
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Warranty
Steve is the person makes all warranty issues resolved quickly. He keeps all SummerHIill Homes Buyers happy. - Mar 03, 2009 in Union City, CA
