Paul Stenzel has been extremely helpful in answering questions about my home, and is always reachable for warranty and repair assistance. He is polite and always follows up with us. It is a pleasure to work with Paul.
Member Profile
SummerHill Homes is a specialty builder of distinctive communities in superior settings throughout the San Francisco Bay Area and Silicon Valley. The firm is nationally recognized for expertise in customizing development plans for each new community to maximize the unique characteristics of prime sites. SummerHill's homes are distinguished by their rich character, dramatic architectural styling, and exceptional attention to detail. A tradition of innovative designs and well-planned neighborhoods has created satisfied homeowners since 1976. Read more
SummerHill communities have received an unprecedented breadth of significant regional and national awards for architecture and urban planning. These include several coveted Best In American Living Awards from the National Association of Home Builders, as well as numerous Gold Nugget Awards from the Pacific Coast Builders Conference. The success of SummerHill Homes is the result of attracting the building industry's top professionals, whose goals are consistent with the company's vision of creating Communities of Distinction.
Guildmaster Award Winner
2009 Guildmaster
2010 Guildmaster With Distinction
2011 Guildmaster
2012 Guildmaster
Affiliations
GuildQuality
ENERGY STAR
Better Business Bureau
Build It Green
Customer Feedback Summary
Recent Reviews & Published Comments
The design of the home was great. The process working with the sales team was good. Working with the warranty people has been fine as well.
With the quality of the home, and also the service.
I wouldn't change.
Their salespeople were easy to deal with, and the customer service was really good.
Working with Doug, Jenny, Marc, Natalie, Tad, Ray, Jesus, and Richard have been a truly wonderful experience. It was a pleasure getting to build/buy the house we wanted with this outstanding team!
Paul Stenzel has been great to work with. Returns calls and emails promptly. Shows up when he says he'll show up and follows up on the repairs that were completed. Very satisfied.
We're just very happy with our home and with the service we've gotten so far from SummerHIll Homes
I would like to recognize Paul, who has been our representative and has assisted us over the last year, and Shawn, who was one of the construction supervisors when our home was at least in the last phase of building and maybe longer. They both have been excellent. Paul answered all our questions and made the process very easy for us.
We would change nothing really; we are very, very happy with our home.
great customer service. love the sales team and richard, the warranty inspection representative.
We love our new home!!
Our experience throughout the sales process was good, Marc and Natalie kept us informed with all the updates.The options selection process was great, Tad is very patient and knowledgeable - we really enjoyed it. We were also very happy that there was an option to get the backyard landscaping done. The frame walkthrough with Ray was very informative. Ray was also extremely helpful and knowledgeable.The final walkthrough and orientation with Richard Hartmann was amazing, he really goes through every detail and explanation - we were very impressed. Also, he is very quick and thorough to ensure our satisfaction with the home.
Richard. Can't say enough of the help he has given us. This is my second brand new home that I've purchased and Richard blows out my previous warranty consultant.
Richard did an amazing job during Orientation and in fact is still doing an amazing job making sure all our requests are fulfilled. I can't thank him enough for his amazing attitude and willingness to help us out.
We would highly Summerhill to anyone in our area looking for quality homes.
We were so impressed with everyone. They are very good and they take care of everything. Lisa was excellent. Jesus and the other man who oversaw the construction, as well as the warranty overseer, were both excellent as well. They take great ownership for their work and quality.
We have been most satisfied with the staff we worked with. Everyone has been wonderful and professional.
The people at SummerHill were great. It was great to work with such nice people.
Lisa was very helpful.
Rick Mittman, the warranty representative, is great.
The sales team were excellent and responded promptly to requests, particularly Marc Druge who was our main sales contact. Also, we can't say enough about the effectiveness, responsiveness and efficiency of our warranty representative, Richart Hartmann. He has done and is continuing to do an excellent job on all of our problems and concerns with the house.
I already have and will continue to recommend SummerHill.
I wish everything could be this easy. I was shocked with the ease of the whole process.
I am very impressed with the quality. I am contiuously surprised with how SummerHill did not cut corners (even in areas others would have)
I have been shocked how everyone I meet along the whole process have been so nice. Even a painter I just met the other day went above and beyond what was required, just to make me happy and make things easier for me.
They have been honest and followed through with everything they promised. they even did some extras without asking.
It was so easy to get in touch with the staff. They are quick to respond to messages/emails.
Organization was stellar. I don't know how they all manage everything, but they do.
Jenny Qian was exceptionally helpful and it's definitely a very pleasant experience with her.
Guildmember since 2007
As a GuildQuality Guildmember, SummerHill Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of SummerHill Homes in San Jose, CA; Fremont, CA; Palo Alto, CA; South San Francisco, CA; Union City, CA; San Bruno, CA; Mountain View, CA; Menlo Park, CA; and Talavera, CA.
In this report, SummerHill Homes has published a summary of the customer feedback they've received since they joined GuildQuality in November 2007. In that time, 1111 out of 1656 customers (67%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2012.
Recent Activity
Via Twitter: Roubion sold 5 Homes in 3 Weeks. Get pre-approved now. Be the first to know about our next Sales Release (coming soon) http://t.co/3VFQrCZU
Via Twitter: Want to see a beautiful house? Visit Renaissance at Roubion Virtual Tour: Enjoy! http://t.co/jElBr4eh
Via Twitter: Find out what @SummerHillHomes and Urban Housing Group were up to this week: http://t.co/TBi5gSa9
Via Twitter: Thanks for the Follow! @NewHomesinCa
Via Twitter: Announcing The Enclave at Waverly Park Model Home Sales Release - Over $240K in Designer Upgrades! http://t.co/GiZQOYDK
2012 Guildmaster Application
SummerHill Homes is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, SummerHill Homes must survey all
of their customers.
The review period for this member is closed.
