SummerHill Homes
www.summerhillhomes.com
3000 Executive Pkwy, Suite 450
San Ramon, CA 94583
(925) 244-7500
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SummerHill Homes is a specialty builder of distinctive communities in superior settings throughout the San Francisco Bay Area and Silicon Valley. The firm is nationally recognized for expertise in customizing development plans for each new community to maximize the unique characteristics of prime sites. SummerHill's homes are distinguished by their rich character, dramatic architectural styling, and exceptional attention to detail. A tradition of innovative designs and well-planned neighborhoods has created satisfied homeowners since 1976. Read more

SummerHill communities have received an unprecedented breadth of significant regional and national awards for architecture and urban planning. These include several coveted Best In American Living Awards from the National Association of Home Builders, as well as numerous Gold Nugget Awards from the Pacific Coast Builders Conference. The success of SummerHill Homes is the result of attracting the building industry's top professionals, whose goals are consistent with the company's vision of creating Communities of Distinction.

Guildmaster Award Winner 2009 Guildmaster
2010 Guildmaster With Distinction
2011 Guildmaster

Affiliations GuildQuality
EnergyStar
Better Business Bureau
Build It Green

Likely to Recommend
93%
Easier Than Expected
85%
Employees & Subcontractors
93%
Homeowner's Orientation
94%
Professional & Organized
92%
Sales Knowledge
95%
Overall Experience
88%
Trust
86%
Comment Area Of Satisfaction Mountain View, CA Dec 06, 2011

We were so impressed with everyone. They are very good and they take care of everything. Lisa was excellent. Jesus and the other man who oversaw the construction, as well as the warranty overseer, were both excellent as well. They take great ownership for their work and quality.

Comment Area Of Satisfaction Mountain View, CA Dec 03, 2011

We have been most satisfied with the staff we worked with. Everyone has been wonderful and professional.

Comment Area Of Satisfaction Mountain View, CA Dec 03, 2011

The people at SummerHill were great. It was great to work with such nice people.

Comment Area Of Satisfaction Mountain View, CA Nov 07, 2011

The sales team were excellent and responded promptly to requests, particularly Marc Druge who was our main sales contact. Also, we can't say enough about the effectiveness, responsiveness and efficiency of our warranty representative, Richart Hartmann. He has done and is continuing to do an excellent job on all of our problems and concerns with the house.

Comment Easier Than Expected Mountain View, CA Oct 18, 2011

I wish everything could be this easy. I was shocked with the ease of the whole process.

Comment Construction Quality Mountain View, CA Oct 18, 2011

I am very impressed with the quality. I am contiuously surprised with how SummerHill did not cut corners (even in areas others would have)

Comment Employees & Subcontractors Mountain View, CA Oct 18, 2011

I have been shocked how everyone I meet along the whole process have been so nice. Even a painter I just met the other day went above and beyond what was required, just to make me happy and make things easier for me.

Comment Trust Mountain View, CA Oct 18, 2011

They have been honest and followed through with everything they promised. they even did some extras without asking.

Comment Communication Mountain View, CA Oct 18, 2011

It was so easy to get in touch with the staff. They are quick to respond to messages/emails.

Comment Professional & Organized Mountain View, CA Oct 18, 2011

Organization was stellar. I don't know how they all manage everything, but they do.

Comment Sales Knowledge Palo Alto, CA Jun 09, 2011

Jenny Qian was exceptionally helpful and it's definitely a very pleasant experience with her.

Comment Recognize Excellence San Bruno, CA May 15, 2011

Pauk Stenzel has been outstanding in responding to our service needs.

Comment Recognize Excellence Mountain View, CA May 04, 2011

Tom Dorsey - he's absolutely amazing. He was really helpful, clear and friendly throughout the whole sale process. He's also very experienced and knowledgeable.

Comment Area Of Satisfaction Mountain View, CA Apr 08, 2011

We enjoyed the time in the design studio. Great interactions and environment to dream a bit and make decisions.

Comment Area Of Satisfaction San Bruno, CA Jan 27, 2011

The walk through before and after were exceptionally helpful because it allowed me to see and learn everything about the house. It also allowed me to change or have anything fixed that wasn't to my liking.

Comment Recognize Excellence Palo Alto, CA Jan 20, 2011

Jenny and Natalie are both professional. Also, the superintendent, Roger. He was always very helpful even when things weren't necessarily his responsibility. He was always quick to resolve an issue, and that was excellent.

Comment Area Of Satisfaction San Jose, CA Jan 14, 2011

I want to emphasize how happy I was with who I worked with. We started this process late October and got our keys before Christmas. We had problems on our side with the lenders, but everybody was on board.

Comment Warranty San Jose, CA Jan 01, 2011

Ray has been very responsive with any issues or concerns I have had with my property.

Comment Additional Comment Fremont, CA Dec 14, 2010

Every single person here was extremely nice to us. We did not have a problem with anyone that we dealt with at Summerhill. I would recommend this builder to anyone (and already have) that's looking into buying new construction.

Comment Condition of Home Fremont, CA Dec 14, 2010

We did have to call them to fix some items, but they were great about doing it right away. Also, we are still waiting upon the repair of some windows that were scratched.

Comment Options Fremont, CA Dec 14, 2010

Of course there are always additional things that we would like choices for (e.g. higher vanities for the non-master bathrooms, higher doorframes, wider variety of paint choices). However, they did give us a mountain of choices considering.

Comment Design Center & Selections Fremont, CA Dec 14, 2010

Tad was great and very patient. Making decisions on every detail of the house is hard and they were great with me making last minute changes to my selections.

Comment Additional Comment San Bruno, CA Dec 07, 2010

The sales staff and the construction superintendent have been outstanding.

Comment Area Of Satisfaction Mountain View, CA Dec 05, 2010

The home design is excellent. Many of the defaults are quite good, such as the granite, marble, and appliances. Summerhill has been very good in resolving issues that have come up post-close.

Comment Recommend Builder Fremont, CA Oct 14, 2010

I would recommend SummerHill to a friend because1) I like some of the design features--simple curve line, thick recess wall, big tall windows, higher ceiling, nice wide staircase.2) I think that Marc is a fantastic sales person and Jesus is very helpful onsite personnel.

Comment Area Of Satisfaction Mountain View, CA Oct 12, 2010

Love the designs and Tom! Love the customer service and exceptional negotiation process

Comment Recognize Excellence Fremont, CA Sep 02, 2010

Paul Stenzel, the warranty manager, has been very responsive and has taken care of issues promptly. I am very happy with his work.

Guildmember since 2007

As a GuildQuality Guildmember, SummerHill Homes relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of SummerHill Homes in San Jose, CA; Fremont, CA; Palo Alto, CA; South San Francisco, CA; Union City, CA; San Bruno, CA; Mountain View, CA; Menlo Park, CA; and Talavera, CA.

In this report, SummerHill Homes has published a summary of the customer feedback they've received since they joined GuildQuality in November 2007. In that time, 1089 out of 1623 customers (67%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2012.

Recent Activity

SummerHill Homes received feedback from a customer in Mountain View, CA.

02/03/12

2012 Guildmaster Application

SummerHill Homes is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, SummerHill Homes must survey all of their customers.

If you are a recent customer of SummerHill Homes and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of SummerHill Homes's application.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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