Member Report:
917 Responses
Response Rate:
69.6%
Dates:
12/31/2007 - 08/24/2010

In this report, SummerHill Homes has published all ratings for the following selected questions that were provided by customers surveyed since December 2007. Since then, 917 out of 1317 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 93.2%
    Recommend Member
  • 84.8%
    Easier Than Expected

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 92.3%
    Employees & Subcontractors
  • 94.0%
    Homeowner's Orientation
  • 91.6%
    Professional & Organized
  • 95.3%
    Sales Knowledge
  • 88.0%
    Overall Experience
  • 85.5%
    Trust

Customer comments selected by the member for inclusion in this report

  • Paul Stenzel and Jesus are very helpful and friendly in regards to responding our concerns. - Aug 16, 2010 in Fremont, CA

    Paul Stenzel has done a great job on warranty fixes... - Jul 27, 2010 in Fremont, CA

    Marty is easy to approach and gave us exceptional service and in a timely manner. - Jul 27, 2010 in South San Francisco, CA

    Debra Hannon is exceptionally good, the best. The warranty guy, whose last name is Gregory, is super nice. Those are the two names I remember. - Jun 29, 2010 in Union City, CA

    Shon and Paul both went above and beyond. - Jun 28, 2010 in San Bruno, CA

    Paul Stenzel has always been there to resolve any warranty issues. He has been available to take my calls and schedule warranty calls on a timely basis. - May 10, 2010 in Fremont, CA

    Recognize Excellence
  • The pre-wired sattelite disk connection was a smart move. - Aug 01, 2010 in South San Francisco, CA

    Thank you Summerhill Homes for the build quality that you had provided, absolutely 5 stars craftsmanship and finishes. Great Job. - Jun 29, 2010 in San Bruno, CA

    It's been a pretty positive experience. They've been responsive. - May 20, 2010 in Palo Alto, CA

    Thanks for the wonderful first-time homebuying experience - Mar 10, 2010 in San Jose, CA

    I love my home and am very happy with it. - Mar 09, 2010 in San Jose, CA

    SummerHill Homes did an excellent job. I am a very happy customer. - Jul 23, 2009 in San Jose, CA

    We are very happy being a part of SummerHill, and we are recommending it to all of our friends. - Mar 23, 2009 in San Bruno, CA

    We're real satisfied. We highly recommend them. - Feb 19, 2009 in Union City, CA

    Additional Comment
  • I can't say yes or no. I'm in the middle. - Jul 15, 2010 in Palo Alto, CA

    Easier Than Expected
  • Overall a good experience - good workmanship, finished on schedule, only minor issues - Jul 05, 2010 in Mountain View, CA

    We love the home design, floor plan, etc., quality, etc., and all the people were great. - Jun 24, 2010 in Fremont, CA

    Sales experience, and mortgage service + home design experience = they're awesome! - Apr 05, 2010 in Fremont, CA

    Build quality. - Mar 27, 2010 in San Jose, CA

    Well for this community I think I like is the location and environment, the choice of venue. - Mar 19, 2010 in Palo Alto, CA

    Friendly, efficient process; was the easiest home transaction I could have asked for. We love our home, and the quality of construction, floor plan, etc. are excellent. :-D - Mar 16, 2010 in San Jose, CA

    Overall, Summerhill staff are professional, courteous, and responsive. - Feb 16, 2010 in San Jose, CA

    I am most satisfied with the design and layout of the home. I love the floor plan. - Feb 15, 2010 in Palo Alto, CA

    I was satisfied with the customer service. The staff is very courteous. I felt that they went above and beyond to make it a nice buying experience. - Jun 20, 2009 in San Bruno, CA

    Customer service was quite good and exceptional - Jun 11, 2009 in Palo Alto, CA

    There came a time where I had given up hope and the SummerHIll team encouraged me and found a way to make it work! - Mar 25, 2009 in San Jose, CA

    The staff at the summerhill homes were awesome. There are many similar projects out there, and I have looked a lot of them, however, it was the summerhill homes staff really helped me made my decision. - Mar 20, 2009 in San Jose, CA

    The sales team is very professional and eager to make the transaction as smooth as possible. The warranty service is also very prompt and professional. The walk through team is very knowledgeable and professional as well. - Feb 17, 2009 in San Jose, CA

    Area Of Satisfaction
  • I wouldn't change anything. - Apr 05, 2010 in San Jose, CA

    I Love my home! I am so happy living here! - Feb 08, 2010 in San Jose, CA

    Any Changes?
  • Definitely I'd like to recommend SummerHill Homes to any of our friends who want to purchase a house. - Sep 16, 2009 in Fremont, CA

    Recommend Builder
  • I cannot believe that your 1-800 number for emergency actually works. I had sewage issue over the weekend. The warranty guy Richard showed up in an hour. This is truly exceptional. - Apr 17, 2009 in Menlo Park, CA

    yes very personal sincere service and i am very impressed! keep this kind of customer experience and i will be with summerhill homes forever. - Aug 11, 2008 in San Jose, CA

    Overall Experience
  • our home is perfect - Mar 04, 2009 in San Jose, CA

    Change Anything
  • Steve is the person makes all warranty issues resolved quickly. He keeps all SummerHIill Homes Buyers happy. - Mar 03, 2009 in Union City, CA

    Warranty
  • In communicating work timelines and the follow through on commitments to finish outstanding work after we moved in. - Jan 27, 2009 in Fremont, CA

    Area For Improvement