SummerHill Homes
www.summerhillhomes.com
3000 Executive Pkwy, Suite 450
San Ramon, CA 94583
(925) 244-7500
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SummerHill Homes is a specialty builder of distinctive communities in superior settings throughout the San Francisco Bay Area and Silicon Valley. The firm is nationally recognized for expertise in customizing development plans for each new community to maximize the unique characteristics of prime sites. SummerHill's homes are distinguished by their rich character, dramatic architectural styling, and exceptional attention to detail. A tradition of innovative designs and well-planned neighborhoods has created satisfied homeowners since 1976. Read more

SummerHill communities have received an unprecedented breadth of significant regional and national awards for architecture and urban planning. These include several coveted Best In American Living Awards from the National Association of Home Builders, as well as numerous Gold Nugget Awards from the Pacific Coast Builders Conference. The success of SummerHill Homes is the result of attracting the building industry's top professionals, whose goals are consistent with the company's vision of creating Communities of Distinction.

Guildmaster Award Winner 2009 Guildmaster
2010 Guildmaster With Distinction
2011 Guildmaster
2012 Guildmaster

Affiliations GuildQuality
ENERGY STAR
Better Business Bureau
Build It Green

Likely to Recommend
93%
Easier Than Expected
85%
Employees & Subcontractors
93%
Homeowner's Orientation
94%
Professional & Organized
92%
Sales Knowledge
95%
Overall Experience
88%
Trust
86%
Comment Recognize Excellence San Bruno, CA Apr 29, 2012

Paul Stenzel has been extremely helpful in answering questions about my home, and is always reachable for warranty and repair assistance. He is polite and always follows up with us. It is a pleasure to work with Paul.

Comment Area Of Satisfaction Mountain View, CA Apr 18, 2012

The design of the home was great. The process working with the sales team was good. Working with the warranty people has been fine as well.

Comment Area Of Satisfaction Mountain View, CA Apr 09, 2012

Their salespeople were easy to deal with, and the customer service was really good.

Comment Area Of Satisfaction Mountain View, CA Apr 07, 2012

Working with Doug, Jenny, Marc, Natalie, Tad, Ray, Jesus, and Richard have been a truly wonderful experience. It was a pleasure getting to build/buy the house we wanted with this outstanding team!

Comment Recognize Excellence San Bruno, CA Apr 03, 2012

Paul Stenzel has been great to work with. Returns calls and emails promptly. Shows up when he says he'll show up and follows up on the repairs that were completed. Very satisfied.

Comment Additional Comment San Bruno, CA Mar 26, 2012

We're just very happy with our home and with the service we've gotten so far from SummerHIll Homes

Comment Recognize Excellence San Bruno, CA Mar 26, 2012

I would like to recognize Paul, who has been our representative and has assisted us over the last year, and Shawn, who was one of the construction supervisors when our home was at least in the last phase of building and maybe longer. They both have been excellent. Paul answered all our questions and made the process very easy for us.

Comment Area Of Satisfaction Mountain View, CA Mar 19, 2012

great customer service. love the sales team and richard, the warranty inspection representative.

Comment Area Of Satisfaction Mountain View, CA Mar 14, 2012

Our experience throughout the sales process was good, Marc and Natalie kept us informed with all the updates.The options selection process was great, Tad is very patient and knowledgeable - we really enjoyed it. We were also very happy that there was an option to get the backyard landscaping done. The frame walkthrough with Ray was very informative. Ray was also extremely helpful and knowledgeable.The final walkthrough and orientation with Richard Hartmann was amazing, he really goes through every detail and explanation - we were very impressed. Also, he is very quick and thorough to ensure our satisfaction with the home.

Comment Area Of Satisfaction Mountain View, CA Mar 13, 2012

Richard. Can't say enough of the help he has given us. This is my second brand new home that I've purchased and Richard blows out my previous warranty consultant.

Comment Homeowner's Orientation Mountain View, CA Mar 13, 2012

Richard did an amazing job during Orientation and in fact is still doing an amazing job making sure all our requests are fulfilled. I can't thank him enough for his amazing attitude and willingness to help us out.

Comment Additional Comment Mountain View, CA Mar 10, 2012

We would highly Summerhill to anyone in our area looking for quality homes.

Comment Area Of Satisfaction Mountain View, CA Dec 06, 2011

We were so impressed with everyone. They are very good and they take care of everything. Lisa was excellent. Jesus and the other man who oversaw the construction, as well as the warranty overseer, were both excellent as well. They take great ownership for their work and quality.

Comment Area Of Satisfaction Mountain View, CA Dec 03, 2011

We have been most satisfied with the staff we worked with. Everyone has been wonderful and professional.

Comment Area Of Satisfaction Mountain View, CA Dec 03, 2011

The people at SummerHill were great. It was great to work with such nice people.

Comment Area Of Satisfaction Mountain View, CA Nov 07, 2011

The sales team were excellent and responded promptly to requests, particularly Marc Druge who was our main sales contact. Also, we can't say enough about the effectiveness, responsiveness and efficiency of our warranty representative, Richart Hartmann. He has done and is continuing to do an excellent job on all of our problems and concerns with the house.

Comment Easier Than Expected Mountain View, CA Oct 18, 2011

I wish everything could be this easy. I was shocked with the ease of the whole process.

Comment Construction Quality Mountain View, CA Oct 18, 2011

I am very impressed with the quality. I am contiuously surprised with how SummerHill did not cut corners (even in areas others would have)

Comment Employees & Subcontractors Mountain View, CA Oct 18, 2011

I have been shocked how everyone I meet along the whole process have been so nice. Even a painter I just met the other day went above and beyond what was required, just to make me happy and make things easier for me.

Comment Trust Mountain View, CA Oct 18, 2011

They have been honest and followed through with everything they promised. they even did some extras without asking.

Comment Communication Mountain View, CA Oct 18, 2011

It was so easy to get in touch with the staff. They are quick to respond to messages/emails.

Comment Professional & Organized Mountain View, CA Oct 18, 2011

Organization was stellar. I don't know how they all manage everything, but they do.

Comment Sales Knowledge Palo Alto, CA Jun 09, 2011

Jenny Qian was exceptionally helpful and it's definitely a very pleasant experience with her.

Guildmember since 2007

As a GuildQuality Guildmember, SummerHill Homes relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of SummerHill Homes in San Jose, CA; Fremont, CA; Palo Alto, CA; South San Francisco, CA; Union City, CA; San Bruno, CA; Mountain View, CA; Menlo Park, CA; and Talavera, CA.

In this report, SummerHill Homes has published a summary of the customer feedback they've received since they joined GuildQuality in November 2007. In that time, 1111 out of 1656 customers (67%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2012.

Recent Activity

Via Twitter: Roubion sold 5 Homes in 3 Weeks. Get pre-approved now. Be the first to know about our next Sales Release (coming soon) http://t.co/3VFQrCZU

05/17/12

2012 Guildmaster Application

SummerHill Homes is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, SummerHill Homes must survey all of their customers.

The review period for this member is closed.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.

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