We were so impressed with everyone. They are very good and they take care of everything. Lisa was excellent. Jesus and the other man who oversaw the construction, as well as the warranty overseer, were both excellent as well. They take great ownership for their work and quality.
Member Profile
SummerHill Homes is a specialty builder of distinctive communities in superior settings throughout the San Francisco Bay Area and Silicon Valley. The firm is nationally recognized for expertise in customizing development plans for each new community to maximize the unique characteristics of prime sites. SummerHill's homes are distinguished by their rich character, dramatic architectural styling, and exceptional attention to detail. A tradition of innovative designs and well-planned neighborhoods has created satisfied homeowners since 1976. Read more
SummerHill communities have received an unprecedented breadth of significant regional and national awards for architecture and urban planning. These include several coveted Best In American Living Awards from the National Association of Home Builders, as well as numerous Gold Nugget Awards from the Pacific Coast Builders Conference. The success of SummerHill Homes is the result of attracting the building industry's top professionals, whose goals are consistent with the company's vision of creating Communities of Distinction.
Guildmaster Award Winner
2009 Guildmaster
2010 Guildmaster With Distinction
2011 Guildmaster
Affiliations
GuildQuality
EnergyStar
Better Business Bureau
Build It Green
Customer Feedback Summary
Recent Reviews & Published Comments
We have been most satisfied with the staff we worked with. Everyone has been wonderful and professional.
The people at SummerHill were great. It was great to work with such nice people.
Lisa was very helpful.
Rick Mittman, the warranty representative, is great.
The sales team were excellent and responded promptly to requests, particularly Marc Druge who was our main sales contact. Also, we can't say enough about the effectiveness, responsiveness and efficiency of our warranty representative, Richart Hartmann. He has done and is continuing to do an excellent job on all of our problems and concerns with the house.
I already have and will continue to recommend SummerHill.
I wish everything could be this easy. I was shocked with the ease of the whole process.
I am very impressed with the quality. I am contiuously surprised with how SummerHill did not cut corners (even in areas others would have)
I have been shocked how everyone I meet along the whole process have been so nice. Even a painter I just met the other day went above and beyond what was required, just to make me happy and make things easier for me.
They have been honest and followed through with everything they promised. they even did some extras without asking.
It was so easy to get in touch with the staff. They are quick to respond to messages/emails.
Organization was stellar. I don't know how they all manage everything, but they do.
Jenny Qian was exceptionally helpful and it's definitely a very pleasant experience with her.
Pauk Stenzel has been outstanding in responding to our service needs.
Tom Dorsey - he's absolutely amazing. He was really helpful, clear and friendly throughout the whole sale process. He's also very experienced and knowledgeable.
We enjoyed the time in the design studio. Great interactions and environment to dream a bit and make decisions.
The walk through before and after were exceptionally helpful because it allowed me to see and learn everything about the house. It also allowed me to change or have anything fixed that wasn't to my liking.
Jenny and Natalie are both professional. Also, the superintendent, Roger. He was always very helpful even when things weren't necessarily his responsibility. He was always quick to resolve an issue, and that was excellent.
I want to emphasize how happy I was with who I worked with. We started this process late October and got our keys before Christmas. We had problems on our side with the lenders, but everybody was on board.
Ray has been very responsive with any issues or concerns I have had with my property.
Every single person here was extremely nice to us. We did not have a problem with anyone that we dealt with at Summerhill. I would recommend this builder to anyone (and already have) that's looking into buying new construction.
We did have to call them to fix some items, but they were great about doing it right away. Also, we are still waiting upon the repair of some windows that were scratched.
Of course there are always additional things that we would like choices for (e.g. higher vanities for the non-master bathrooms, higher doorframes, wider variety of paint choices). However, they did give us a mountain of choices considering.
Tad was great and very patient. Making decisions on every detail of the house is hard and they were great with me making last minute changes to my selections.
The sales staff and the construction superintendent have been outstanding.
The home design is excellent. Many of the defaults are quite good, such as the granite, marble, and appliances. Summerhill has been very good in resolving issues that have come up post-close.
I would recommend SummerHill to a friend because1) I like some of the design features--simple curve line, thick recess wall, big tall windows, higher ceiling, nice wide staircase.2) I think that Marc is a fantastic sales person and Jesus is very helpful onsite personnel.
Love the designs and Tom! Love the customer service and exceptional negotiation process
Paul Stenzel, the warranty manager, has been very responsive and has taken care of issues promptly. I am very happy with his work.
Guildmember since 2007
As a GuildQuality Guildmember, SummerHill Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of SummerHill Homes in San Jose, CA; Fremont, CA; Palo Alto, CA; South San Francisco, CA; Union City, CA; San Bruno, CA; Mountain View, CA; Menlo Park, CA; and Talavera, CA.
In this report, SummerHill Homes has published a summary of the customer feedback they've received since they joined GuildQuality in November 2007. In that time, 1089 out of 1623 customers (67%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2012.
Recent Activity
SummerHill Homes received feedback from a customer in Mountain View, CA.
Via Twitter: Are you following us on LinkedIn yet? No? Well, here is the link for you: http://t.co/YyXjzBQa Thanks!
Via Twitter: New Sales Release at The Enclave at Waverly Park-Details here: http://t.co/JcWBd9xX
Via Twitter: San Jose-Sunnyvale-Santa Clara to be the 2nd hottest housing market in the country http://t.co/RxSGxgh0
Via Twitter: Check our FB page for pics of our model homes at Roubion. Our new community in San Ramon due Spring 2012 http://t.co/uIBCKj6d
2012 Guildmaster Application
SummerHill Homes is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, SummerHill Homes must survey all
of their customers.
If you are a recent customer of SummerHill Homes and have not yet
received a customer satisfaction survey, please let us know.
We need your feedback in order to conduct a thorough review of SummerHill Homes's application.
