Steven Kendrick, founded Structures Building Company in 1999. His love for building started as a child, but it was while finishing up business school at Babson College that it all began to come together in his mind that he wanted to build custom homes. Moving to Washington, D.C. allowed him to work under a great craftsman and relative, which led him back to school to study architecture and urban planning. Read more
In 1999, Steven had the opportunity to go solo with his love for fine architecture and building when he created Structures Building Company. His eye for detail, passion for quality craftsmanship, customer service and integrity, coupled with innovation is what Structures is built upon.
Along with their outstanding reputation, Structures Building Company was one of Charleston's first purveyors of the green building movement. Adopting the LEED certification standard allows them to demonstrate economic, environmental, and health benefits of sustainable homes. They build to the highest standard in the industry to ensure the best construction quality and a real value to their homeowners.
Over the years, Structures has developed systems of home building and a new standard for excellence in customer service that has awarded them numerous Grand Prism Awards for Customer Service, 2007 Builder of the Year, 2009 Charleston Home and Design Magazine: Top 10 Most Influential Builders, Guildmaster Award 2006-2012, a SC BizNews Roaring 20's Award in 2012, and the builder of the 2009 Coastal Living Idea Cottage.
Such honors do not come without a great deal of hard work. Achieving excellence requires putting quality over quantity, satisfaction over status-quo and integrity over the bottom line. Owner, Steve Kendrick says, "I've taken a lot of time to find the people who share my passion for service and quality in home building. I'm very proud of the team we've created." The Structures team shares a collaborative energy, loyalty, and enthusiasm rarely seen in the home building industry--and this spirit of passion and dedication carries over to every relationship we have with our clients and the homes we build with pride.
Guildmaster Award Winner
2006 Guildmaster
2007 Guildmaster With Highest Distinction
2008 Guildmaster With Highest Distinction
2009 Guildmaster With Highest Distinction
2010 Guildmaster With Highest Distinction
2011 Guildmaster With Highest Distinction
2012 Guildmaster With Highest Distinction
2013 Guildmaster With Highest Distinction
GuildQuality Partner Affiliations daily5Remodel
Affiliations
GuildQuality
Charleston Trident Home Builders Association
National Association of Home Builders
I'On Guild: Mount Pleasant, SC
Earthcraft House
U.S. Green Building Council
ENERGY STAR
Builder 20 Club
Custom Builders USA
The Leadership in Energy and Environmental Design
PRISM Awards
Structures provided a seamless and quality building experience from start to finish. The design service in particular allowed us to make our cabinetry, plumbing, hardware and other selections in an efficient and effective manner, despite that fact that we live in another state. In addition, the communications process among Structures, our architect and our interior designer was excellent.
Structures has integrity , experience and excellent communication skills which makes the building process a pleasure. There is no better piece of mind then moving in a home built by Structures & knowing the quality and beauty of your investment for years to come!
For someone who had never constructed a custom home before, we were certainly concerned about selecting the right builder. Every builder will tell you what you want to hear during the vetting process but as everyone knows, talk is cheap. Every phase of the process followed closely to what Structures said they were going to do. The pricing was accurate, the allowances were accurate, the timetable was accurate. In short, no surprises. Couple that with a project team well versed in building high end homes and who really enjoy what they do, my wife and I could not have more pleased.Any prospective Structures clients can rest easy if they hire Steve and the Structures team.
Big time plus for the Structures team. Not only are they very professional and courteous, you can tell they really enjoy what they do. They have a real sense of pride in bringing projects to completion.
We couldn't be more pleased with the entire Structures team. Their professionalism and their dedication to delivering our custom home to our complete satisfaction exceeded our expectations and we highly recommend them.
I would, without hesitation, recommend Structures to build your home. The Structures team is dependable, honest and most definitely builds to the highest of expectations. The quality of the materials used and the quality of craftsmanship is beyond measure. Just an all-around pleasure to work with.
1. Quality of materials used2. Integrity of team3. Communication is consistent and timely4. Organization allowed for a timely build process
I think they're wonderful. They bend over backwards to assist you, and they go way out of the way to get us what we want. We went over the plans with them again and again, and they put in so much effort. We are very appreciative.
They bent over backwards to fulfill what we wanted. The whole thing works so well and fluidly. We did most of this over email, and they were so good about communicating with us. They double checked to make sure the original choice was what we wanted.
Customer service and quality/attention to detail
In all areas. They did what they said they would do, and more!
We are already recommending them and will be a positive mouthpiece in the future. Everyone should use them!!!
Very responsive to questions and proactive with anticipated events. We have had no negative surprises, only a positive experience!
Expertise AND the willingness to execute on that expertise is well beyond the scope of their competition.
This has been a terrific experience from the initial conversation, through choosing and working with the architect, and then through the actual build. Structures helped us work through some severe lot drainage issues as well as satisfying certain restrictions with the Village that we are in. I have discussed the book 'GOOD TO GREAT', which addresses how to build great companies, with Steve Kendrick. Not only was Steve aware of the book he plays the tapes in his car. It is apparent that he has built his company with exceptional people.This is a GREAT organization that anyone who plans to build or remodel should use. We would be happy to answer anyone's questions about our experience.
This has been a terrific experience from the initial conversation, through choosing and working with the architect, and then through the actual build. Structures helped us work through some lot issues as well as satisfying certain restrictions with the Village that we are in. This is a GREAT organization!!
They are a first class group of people who surround themselves with honest, talented, and conscientious subcontractors which result in a highly satisfied customer!
Our experience with Structures has been exceptional since the first conversation with Steve Kendrick. He explained the various building processes that are used. He and his team were invoved at every step starting with the architect meetings and have been there anytime we had a question or needed help/guidance/opinion in the selection of materials process. This team is one that everyone in the area should consider if they are building a quality home or are in the process of remodeling.They are truly an exceptional group of people who function as a great TEAM!
Neighbors cannot believe how clean the site is kept.
Wonderful communication in terms that we understand.
Working with everyone on the Structures staff was an amazing experience considering that we were 1000 miles away during the entire construction process. Every detail was identified and completed according to contract.
The design and build process was well planned and delivered a high quality home that we are enjoying. We especially appreciate Structure's commitments to high quality and customer satisfaction as well as the experience and communication abilities of Structures' personnel.
They're just a very good company and great people. They have a great product and they merchandise it well. There is never any conflict and they always look to resolves issues quickly. At the end of the day you think of them more as a friend rather than a supplier or someone who built your house.
When we went down to look at Charleston as a place to build a home, coincidentally every home we liked happened to be a home built by Structures. We asked who was doing these houses and once we decided to build a house we figured we would like to get them to build our house. We liked the style and we had a concern with the green aspect of the house. The materials and stuff. They sold a lot of the energy efficient stuff and things that wouldn't wear out. They seemed like a company that knew what was going on in building. They didn't try to sell you just stock stuff. It was mostly the case that every house that we liked was built by Structures. And once we decided that we could build just as efficiently as we could buy we wanted structures to build it.
Their pride and ability to get things done efficiently and in a cost efficient manner was great. They always kept our budget in line. They had a contact person who was always there and who we directly communicated with and who had a weekly profile for us as far as what was coming next and what to expect. He gave us a time when it would be done and pictures of the house. He kept us in the loop quite effectively.
They are energy conscious, quality conscious, and think about how a house should be in today's marketplace. Great builders! House is beautiful and not like everything else you see.
They are good people, not just good builders. I like them as friends, not just as workers, but as friends.
Very professional and knowledgeable in all phases of the building process. Their team works well together. Always explains things in lay terms. Will offer alternative solutions during the building process if they notice a better way for something to be done. Very upfront & address's any issues that arise and takes responsibility. We would highly recomend them and do!
If people are looking for a custom builder that will give them a very personal approach and listen to their needs then this is the right company.
We are extremely pleased with the professionalism of the Structures' team. Our design had many complicated details that were solved without the associated stress that normally accompanies an architecturally challenging project.They respected our tight budget demands and worked with their subs to get every detail right. Structures' dedicated staff built a wonderful home for us.We would highly recommend them.
As a GuildQuality Guildmember, Structures Building Company relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Structures Building Company in Mount Pleasant, SC; Charleston, SC; Mt. Pleasant, SC; Daniel Island, SC; Isle Of Palms, SC; and Kiawah, SC.
In this report, Structures Building Company has published a summary of the customer feedback they've received since they joined GuildQuality in July 2003. In that time, 98 out of 100 customers (98%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2013.
Structures Building Company received feedback from a customer in Daniel Island, SC.
Structures Building Company received feedback from a customer in Mt. Pleasant, SC.
Structures Building Company received feedback from a customer in Daniel Island, SC.
Structures Building Company received feedback from a customer in Mt. Pleasant, SC.
Structures Building Company received feedback from a customer in Mt. Pleasant, SC.
Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.
Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.
All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).
All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.
In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.
A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.
Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.
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