South River Restoration
www.southriverrestoration.com/index.html
1001 Prince Georges Blvd, Suite 100
Upper Marlboro, MD 20774
(800) 460-0622
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South River Restoration is a full service Emergency Response and Disaster Recovery Company. We provide a full range of services to reduce the impact and severity of catastrophic events that affect commercial, industrial, educational, institutional, governmental, and multi-family properties. Read more

Affiliations GuildQuality

Likely to Recommend
97%
Communication
93%
Schedule
97%
Expertise
100%
Employees Professionalism
100%
Problem Resolution
100%
Professional & Organized
97%
Quality Of Materials
100%
Quality Of Workmanship
100%
Value
100%
Comment Recognize Excellence Ellicott City, MD Apr 26, 2012

I'd like to recognize Tish, and Trevor Watts for their exceptional service.

Comment Recognize Excellence Mechanicsville, MD Apr 10, 2012

I would like to recognize our salesman, Joseph at South River Restoration for his exceptional service. He was here and did an excellent job. He was very patient and explained everything. He was very nice.

Comment Area Of Satisfaction Mechanicsville, MD Apr 10, 2012

The area where I was most satisfied with South River Restoration was they did well in everything.

Comment Additional Comment Vienna, VA Apr 04, 2012

South River Restoration did a great job for us. They had to come back a few times to address the issue and seemed very concerned about the quality of their work. I really appreciated their thoroughness. They stayed until the job was completed correctly.

Comment Recognize Excellence Waldorf, MD Mar 24, 2012

The project manager, his name I do not believe his name is Jared, but he did a fine job.

Comment Area Of Satisfaction Silver Spring, MD Feb 29, 2012

I didn't see anything wrong with them, they were professional and did a good job.

Comment Additional Comment Germantown, MD Feb 15, 2012

I was very satisfied with the quality of work done. I would recommend South River Restoration to a friend.

Comment Additional Comment Washington, DC Feb 15, 2012

The quality of the work was good. I inspected the work and they were very thorough. They were very helpful from the standpoint of performing all the services and eliminating the need for me to hire multiple contractors to solve the same problem.

Comment Recognize Excellence Richardson, TX Feb 10, 2012

I would recognize Mitch Holder, my project manager. He did an excellent job.

Comment Area Of Satisfaction Richardson, TX Feb 10, 2012

Work was done fairly quickly. The subs were very neat with clean-up and taking care of the property. The warranty is excellent.

Comment Recognize Excellence Silver Spring, MD Feb 09, 2012

The supervisor Mr. Joseph Komu is professional and I was very satisfied with his help.

Comment Area Of Satisfaction Lanham, MD Feb 08, 2012

With the work done on my floors because the finish was exactly what I wanted and with their expertise in fixing the upstairs plumbing because they came back after the fact to honor their warranty.

Comment Area Of Satisfaction Lanham, MD Feb 07, 2012

I liked that they came to us immediately after we called. They followed up with us and engaged with us about problems. The quality of service was excellent!

Comment Additional Comment Port Republic, MD Feb 07, 2012

We were pleased, so we've asked them for estimates on further work.

Comment Area Of Satisfaction Port Republic, MD Feb 07, 2012

I was satisfied by their prompt response and quality of workmanship.

Guildmember since 2012

As a GuildQuality Guildmember, South River Restoration relies on our customer surveying to help them deliver an exceptional customer experience.

In this report, South River Restoration has published a summary of the customer feedback they've received since they joined GuildQuality in January 2012. In that time, 36 out of 97 customers (37%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2013.

Recent Activity

South River Restoration published an example of their work. View their updated Guildmember Profile.

03/13/12

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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